Never have a problem. We checked the ships photo kiosks daily to be sure all of our pictures were loaded. If one was missing, we immediately asked the agent to add it. We also took pictures at each port and when boarding. On ships that use hard copies of the photos, we looked for the photos and the clerk at the photo gallery created an envelope full of the pictures we took during the cruise.
The on line instructions and link came about 3 days after we arrived home . Also, not only are pictures included of all in your stateroom, but if you have family and or friends sailing, and you or your cabin/suite mates are in the picture, they are also included in your package. Never had a problem. Keep calling.