caymancouple Posted April 22, 2015 #1 Share Posted April 22, 2015 We had to cancel our TA the day before it left. Death in the family. Does our Travel Agent lose her commission? Anyone know? Thanks Link to comment Share on other sites More sharing options...
Lynnees Posted April 22, 2015 #2 Share Posted April 22, 2015 Yes she does. Link to comment Share on other sites More sharing options...
caymancouple Posted April 22, 2015 Author #3 Share Posted April 22, 2015 Yes she does. If that is the case then it is time for a new agent.... I got charged a $100 cancellation fee. I would have zero problem with that if they had lost their commission, but they are making and extra 100 because we had a death in our family.... think I have booked well over 15 cruises with them as well as at least 6 other friends booking with them to go with us. Link to comment Share on other sites More sharing options...
nyc12345 Posted April 22, 2015 #4 Share Posted April 22, 2015 If that is the case then it is time for a new agent.... I got charged a $100 cancellation fee. I would have zero problem with that if they had lost their commission, but they are making and extra 100 because we had a death in our family.... think I have booked well over 15 cruises with them as well as at least 6 other friends booking with them to go with us. So sorry to hear of the death in the family. Where are you from? The rules in different countries may be different. If you live in the US, yes it's time for a new agent. You should not have to pay anything for booking/canceling the cruise, unless it's charged by the cruise line. Is it safe to assume you are under 100% penalty for the cruise? Do you have travel insurance? My agent gives me perks for booking and doesn't charge me any fees. It pays to find a good one. Best of luck! Link to comment Share on other sites More sharing options...
setsail Posted April 22, 2015 #5 Share Posted April 22, 2015 (edited) deleted Edited April 22, 2015 by setsail Link to comment Share on other sites More sharing options...
dani negreanu Posted April 22, 2015 #6 Share Posted April 22, 2015 Yes she does. I believe that the answer you got is: YES, the TA DOES LOSE her commission. Link to comment Share on other sites More sharing options...
joepeka Posted April 22, 2015 #7 Share Posted April 22, 2015 If that is the case then it is time for a new agent.... I got charged a $100 cancellation fee. I would have zero problem with that if they had lost their commission, but they are making and extra 100 because we had a death in our family.... think I have booked well over 15 cruises with them as well as at least 6 other friends booking with them to go with us. If Marilyn's answer is true for your particular TA, then I'm thinking maybe you misunderstood - she's saying the TA DOES lose the commission in a situation like yours. Unless I misunderstand something?? :confused: Link to comment Share on other sites More sharing options...
caymancouple Posted April 22, 2015 Author #8 Share Posted April 22, 2015 If Marilyn's answer is true for your particular TA, then I'm thinking maybe you misunderstood - she's saying the TA DOES lose the commission in a situation like yours. Unless I misunderstand something?? :confused: ok... i am now confused... I thought she meant my agent DOES get her commission... if my agent lost money, then I am good with the cancel penalty... they did the work, they deserve the commission... Link to comment Share on other sites More sharing options...
zapman Posted April 22, 2015 #9 Share Posted April 22, 2015 Agent does not get commission if someone cancels even at the last minute, they dont get paid till after the cruise Link to comment Share on other sites More sharing options...
Peeker28 Posted April 22, 2015 #10 Share Posted April 22, 2015 Agent does not get paid until after the cruise Link to comment Share on other sites More sharing options...
dplusd Posted April 22, 2015 #11 Share Posted April 22, 2015 You asked: We had to cancel our TA the day before it left. Death in the family. Does our Travel Agent lose her commission? Anyone know?Thanks And Lynnes replied, "yes she does." I think you misread her answer! Link to comment Share on other sites More sharing options...
Midwestgal Posted April 22, 2015 #12 Share Posted April 22, 2015 That's pretty unfair if your paid in full and you lose all of your cruise money. At that point the the cruise line made their money as the passengers whom cancelled didn't get a dime back from the cruise cost. It's unfair to the TA. Link to comment Share on other sites More sharing options...
Lynnees Posted April 22, 2015 #13 Share Posted April 22, 2015 If that is the case then it is time for a new agent.... I got charged a $100 cancellation fee. I would have zero problem with that if they had lost their commission, but they are making and extra 100 because we had a death in our family.... think I have booked well over 15 cruises with them as well as at least 6 other friends booking with them to go with us. Did you misunderstand me - I said she does lose the commission. She makes nothing from the cruiseline. Link to comment Share on other sites More sharing options...
cruisingagentone Posted April 22, 2015 #14 Share Posted April 22, 2015 Yes the agent does lose the commission unless you had insurance then the commission is paid back to the agent. Link to comment Share on other sites More sharing options...
pamrose228 Posted April 22, 2015 #15 Share Posted April 22, 2015 (edited) This is making me a bit nervous. My Indy cabin in September is an adjoining room. We liked the location and asked RCI if we could have the room despite it being an adjoining one and be assured they would not change it. They said they wouldn't. Is it possible they still can? Edited April 22, 2015 by pamrose228 Link to comment Share on other sites More sharing options...
pamrose228 Posted April 22, 2015 #16 Share Posted April 22, 2015 Yes the agent does lose the commission unless you had insurance then the commission is paid back to the agent. Wrong thread...nevermind This is making me a bit nervous. My Indy cabin in September is an adjoining room. We liked the location and asked RCI if we could have the room despite it being an adjoining one and be assured they would not change it. They said they wouldn't. Is it possible they still can? Link to comment Share on other sites More sharing options...
Cigar King Posted April 22, 2015 #17 Share Posted April 22, 2015 (edited) Oops... Edited April 22, 2015 by Cigar King Link to comment Share on other sites More sharing options...
joepeka Posted April 22, 2015 #18 Share Posted April 22, 2015 That's pretty unfair if your paid in full and you lose all of your cruise money. At that point the the cruise line made their money as the passengers whom cancelled didn't get a dime back from the cruise cost. It's unfair to the TA. If the passengers purchased insurance and the cancellation was for a refundable reason, they will get reimbursed by the insurance. But I get your point and agree: the cruise line keeps all the original cruise fares paid, they can then turn around and likely sell the cabin to other passengers on short notice (double dipping) and the TA gets zilch. Not fair at all and it's probably why some TA's charge a cancellation fee. Link to comment Share on other sites More sharing options...
critterchick Posted April 22, 2015 #19 Share Posted April 22, 2015 Agent does not get paid until after the cruise RCI pays the commission shortly after final payment unless it's a group booking. But they can (and will) recall that payment. Link to comment Share on other sites More sharing options...
mistshar Posted April 22, 2015 #20 Share Posted April 22, 2015 We had to cancel our cruise for 4/4/15 because my husband got very sick. We did have insurance and are working through that right now. I certainly hope our TA gets her commission. She deserves it. After all, the cruiseline probably got double their money. Link to comment Share on other sites More sharing options...
sugcarol Posted April 23, 2015 #21 Share Posted April 23, 2015 If cancellation is during full penalty periodthe TA commission is protected. Link to comment Share on other sites More sharing options...
mistshar Posted April 23, 2015 #22 Share Posted April 23, 2015 If cancellation is during full penalty periodthe TA commission is protected. It was. We only had 5 days to go before our cruise. Link to comment Share on other sites More sharing options...
Lynnees Posted April 23, 2015 #23 Share Posted April 23, 2015 It most definitely is NOT protected. They recall it If it's been paid. Sometimes insurance will protect it but there is paperwork to be completed first and it is not protected by private insurance. Link to comment Share on other sites More sharing options...
tellubob Posted April 23, 2015 #24 Share Posted April 23, 2015 If there is insurance, it is a reduced commission, not full commission. Link to comment Share on other sites More sharing options...
Midwestgal Posted April 23, 2015 #25 Share Posted April 23, 2015 I'm going to call my TA and ask, I'll let you know his answer. Link to comment Share on other sites More sharing options...
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