NCL/Breakaway Security - letter following awful incident - opinions please

Hi cruisers, took the Bahamas & Cape Canaveral cruise out of NYC on 1st October - been home two weeks but only just getting around to this and the letter to NCL. Aside from what I'm about to show we had a wonderful cruise - food (we didn't eat in any speciality restaurant as we felt we didn't need to after the first two nights in Manhattan), service, entertainment and most other things were as good as any other cruise line we've been on - the food was better than most lines and definitely Princess IMO.

We experienced an awful incident in the middle of the night involving two very aggressive people in the neighbouring cabin but of course was no fault of NCL, however the speed to which it was dealt by security with raises concern. The letter explains most but doesn't allow myself and DH to un-hear what we heard and what we had to do or how we were (hysterical) before security finally did arrive on the scene - but here it is - it pretty much sums up the situation, without hearing my audio too - but nobody really wants to hear that again.

I would cruise on NCL in the future but this incident will no doubt raise many questions before I commit to specifics on a specific ship with a specific line. I do feel alcohol played a part but I have no proof - either way the experience was awful enough whether or not alcohol was involved - no excuse.

Has anybody every experienced anything similar and if so what did you do, how did the ship intervene?

For info the room change was like for like - one deck higher and further aft - we were very lucky that the ship was not full as at the time of the incident we did not know this so before we did it was going to be a case of 'they go, or we go if they can't move us' - we briefly discussed getting off at Canaveral. We realise any cabin on any ship is a gamble, just like in hotel on land. I believe she was fined for the damage as we saw her doling out dollar notes to the security some time after...

I wish to voice my concern with NCL Breakaway securityprocedures following my cruise from New York on 1/10/17 which we took followingour wedding vow renewal in Las Vegas the week prior.

We chose Norwegian Cruise Line following 6 previous enjoyableand incident-free cruises in the Caribbean, USA and Europe with P&O,Cunard, Princess, Holland America, Celebrity and Royal and have always chosenan inside cabin with great success and never had any disturbance, therefore weselected cabin 11627 carefully due to being midship, away from elevators andonly having the one neighbouring cabin – in the hope we would receive minimaldisturbance.

Regrettably this turned out to be the opposite in the veryearly hours of 3/10/17 as we were woken by loud voices coming from cabin #11631 adjacent to ours which became louder and louder together with banging andchilling screams from the female guest to the point of us having to call 911 atapproximately 02.05 from our cabin telephone in a very frightened anddistressed state.

At the point of calling 911 I was worried for the safety ofmyself and my husband and we did not leave our stateroom to seek help in persondue to the fear of the situation escalating into the public corridor and we didnot want the guests to learn who we were or make any contact with us, again forour own protection due to the nature of the aggressiveness taking place.

Following this call we quickly became increasingly concernedfor our safety as well as annoyed and frustrated at a) how fellow guests couldbe so inconsiderate to other guests and potentially their children - we havenever experienced anything remotely similar on previous cruises and god forbidif there was children in the cabin, our cabin or nearby cabins - and b) howafter we called 911 we were called back several minutes later with no sign ofsecurity asking if the situation had eased, to which we then had to reply bypleading for security to attend and intervene as the situation had certainlyonly escalated.

Once security eventually arrived on the scene only after sometime did we dare to open our cabin door with caution and request the securityofficer enter our cabin and then ask that we move cabins in the event a similarsituation would occur later in the cruise, that being if the guests were notremoved from the ship at the next port; which we fully believed would happendue to witnessing luggage being subsequently packed and taken away from thecabin and how the security team would have witnessed such a distressingsituation on the whole. However if security had attended the scene faster theywould have been privy to a much more distressing scenario, as we had to endure.

In the midst of all the commotion we heard glass - we believeto be the cabin’s dressing mirror - being smashed and later cleared away. I wasparticularly fearful of learning that glass had been smashed and how theseguests remained on the cruise until 8/10/17 NYC disembarkation with Breakawaycrew and security being aware that these guests had the ability to conductthemselves in this alarming manner and cause such damage. We were thankful wewere able to identify the guests faces through the privacy of our cabin doorsecurity viewer, as I did not want myself and husband to be in any closeproximity them at any time on the cruise, especially if they were carryingglass and had the ability to be so violent per se.

Upon speaking to fellow experienced cruisers in the followingdays before disembarkation we learned that if this incident had occurred on aP&O ship the guests would have been removed from the ship at the next port.We were therefore alarmingly surprised following everything we were privy tothat they stayed on board until the end of the cruise, I make this point withparticular note to the above paragraph and how your records will show thatthere were many children on board this cruise.

I must show appreciation to the guest services crew forswiftly arranging for us to be moved to a new stateroom the following morningand one with no neighbour, but this as well as the incident itself didimpact on our holiday significantly due to us having to repack our luggage atthe same time as arriving into Port Canaveral - one of the reasons weenjoy cruising is the excitement of arriving into port and observing theactivity at the dock and even more so following a day at sea where in our casewe had spent around 46 hours at sea prior to Port Canaveral, therefore we wererushing to be ready for our 13.00 excursion to Kennedy Space Centre as well asbeing very tired on the day of the excursion due to the lack of sleep andmemories from the morning before – it was not possible for us to sleep untilapproximately 5.30am due to the anxiety and heightened emotional state myhusband and I were feeling following the situation; being unaware if the femaleguest would return to the cabin that same morning, or the location andsituation of the male counterpart; both potentially being in such closeproximity to us.

I wish to add that I do hold several recordings of theincident on my iphone handset which were taken at the time under the premisethat if the situation had resulted in a more serious crime, injury or evendeath – I am still emotionally scarred to think what might have happened had wenot called 911 when we did - there would at least be evidence for prosecution.

I felt the food, service and entertainment on board NorwegianBreakaway was parallel to our other favourite cruise lines, if not better,however I will always be uneasy with choosing my stateroom on any future cruisewith NCL especially one that features a complimentary alcoholic beveragepackage. I also must question during any future cruise bookings by askingmyself if I choose a stateroom with guests at either side of my cabin so Iwould have an additional witness in such an incident and it would not just memyself and husband who suffer, and if I need to call 911 on an NCL ship againwould the matter be dealt with promptly and the guests removed?

Thanks for reading,

Claire

Hi cruisers, took the Bahamas & Cape Canaveral cruise out of NYC on 1st October - been home two weeks but only just getting around to this and the letter to NCL. Aside from what I'm about to show we had a wonderful cruise - food (we didn't eat in any speciality restaurant as we felt we didn't need to after the first two nights in Manhattan), service, entertainment and most other things were as good as any other cruise line we've been on - the food was better than most lines and definitely Princess IMO.

 

We experienced an awful incident in the middle of the night involving two very aggressive people in the neighbouring cabin but of course was no fault of NCL, however the speed to which it was dealt by security with raises concern. The letter explains most but doesn't allow myself and DH to un-hear what we heard and what we had to do or how we were (hysterical) before security finally did arrive on the scene - but here it is - it pretty much sums up the situation, without hearing my audio too - but nobody really wants to hear that again.

 

I would cruise on NCL in the future but this incident will no doubt raise many questions before I commit to specifics on a specific ship with a specific line. I do feel alcohol played a part but I have no proof - either way the experience was awful enough whether or not alcohol was involved - no excuse.

 

Has anybody every experienced anything similar and if so what did you do, how did the ship intervene?

 

For info the room change was like for like - one deck higher and further aft - we were very lucky that the ship was not full as at the time of the incident we did not know this so before we did it was going to be a case of 'they go, or we go if they can't move us' - we briefly discussed getting off at Canaveral. We realise any cabin on any ship is a gamble, just like in hotel on land. I believe she was fined for the damage as we saw her doling out dollar notes to the security some time after...

 

 

 

I wish to voice my concern with NCL Breakaway securityprocedures following my cruise from New York on 1/10/17 which we took followingour wedding vow renewal in Las Vegas the week prior.

 

 

 

We chose Norwegian Cruise Line following 6 previous enjoyableand incident-free cruises in the Caribbean, USA and Europe with P&O,Cunard, Princess, Holland America, Celebrity and Royal and have always chosenan inside cabin with great success and never had any disturbance, therefore weselected cabin 11627 carefully due to being midship, away from elevators andonly having the one neighbouring cabin – in the hope we would receive minimaldisturbance.

 

Regrettably this turned out to be the opposite in the veryearly hours of 3/10/17 as we were woken by loud voices coming from cabin #11631 adjacent to ours which became louder and louder together with banging andchilling screams from the female guest to the point of us having to call 911 atapproximately 02.05 from our cabin telephone in a very frightened anddistressed state.

 

 

 

At the point of calling 911 I was worried for the safety ofmyself and my husband and we did not leave our stateroom to seek help in persondue to the fear of the situation escalating into the public corridor and we didnot want the guests to learn who we were or make any contact with us, again forour own protection due to the nature of the aggressiveness taking place.

 

Following this call we quickly became increasingly concernedfor our safety as well as annoyed and frustrated at a) how fellow guests couldbe so inconsiderate to other guests and potentially their children - we havenever experienced anything remotely similar on previous cruises and god forbidif there was children in the cabin, our cabin or nearby cabins - and b) howafter we called 911 we were called back several minutes later with no sign ofsecurity asking if the situation had eased, to which we then had to reply bypleading for security to attend and intervene as the situation had certainlyonly escalated.

 

 

 

Once security eventually arrived on the scene only after sometime did we dare to open our cabin door with caution and request the securityofficer enter our cabin and then ask that we move cabins in the event a similarsituation would occur later in the cruise, that being if the guests were notremoved from the ship at the next port; which we fully believed would happendue to witnessing luggage being subsequently packed and taken away from thecabin and how the security team would have witnessed such a distressingsituation on the whole. However if security had attended the scene faster theywould have been privy to a much more distressing scenario, as we had to endure.

 

In the midst of all the commotion we heard glass - we believeto be the cabin’s dressing mirror - being smashed and later cleared away. I wasparticularly fearful of learning that glass had been smashed and how theseguests remained on the cruise until 8/10/17 NYC disembarkation with Breakawaycrew and security being aware that these guests had the ability to conductthemselves in this alarming manner and cause such damage. We were thankful wewere able to identify the guests faces through the privacy of our cabin doorsecurity viewer, as I did not want myself and husband to be in any closeproximity them at any time on the cruise, especially if they were carryingglass and had the ability to be so violent per se.

 

 

 

Upon speaking to fellow experienced cruisers in the followingdays before disembarkation we learned that if this incident had occurred on aP&O ship the guests would have been removed from the ship at the next port.We were therefore alarmingly surprised following everything we were privy tothat they stayed on board until the end of the cruise, I make this point withparticular note to the above paragraph and how your records will show thatthere were many children on board this cruise.

 

I must show appreciation to the guest services crew forswiftly arranging for us to be moved to a new stateroom the following morningand one with no neighbour, but this as well as the incident itself didimpact on our holiday significantly due to us having to repack our luggage atthe same time as arriving into Port Canaveral - one of the reasons weenjoy cruising is the excitement of arriving into port and observing theactivity at the dock and even more so following a day at sea where in our casewe had spent around 46 hours at sea prior to Port Canaveral, therefore we wererushing to be ready for our 13.00 excursion to Kennedy Space Centre as well asbeing very tired on the day of the excursion due to the lack of sleep andmemories from the morning before – it was not possible for us to sleep untilapproximately 5.30am due to the anxiety and heightened emotional state myhusband and I were feeling following the situation; being unaware if the femaleguest would return to the cabin that same morning, or the location andsituation of the male counterpart; both potentially being in such closeproximity to us.

 

 

 

I wish to add that I do hold several recordings of theincident on my iphone handset which were taken at the time under the premisethat if the situation had resulted in a more serious crime, injury or evendeath – I am still emotionally scarred to think what might have happened had wenot called 911 when we did - there would at least be evidence for prosecution.

 

I felt the food, service and entertainment on board NorwegianBreakaway was parallel to our other favourite cruise lines, if not better,however I will always be uneasy with choosing my stateroom on any future cruisewith NCL especially one that features a complimentary alcoholic beveragepackage. I also must question during any future cruise bookings by askingmyself if I choose a stateroom with guests at either side of my cabin so Iwould have an additional witness in such an incident and it would not just memyself and husband who suffer, and if I need to call 911 on an NCL ship againwould the matter be dealt with promptly and the guests removed?

 

 

 

Thanks for reading,

 

Claire

Hi Claire, sorry this happened to you, there is trash on the sea for sure.

I come from the viewpoint of a cruiser, and a crew member (previously nurse for another line)

Should they have been removed in Port Canaveral?? Absolutely. I have never seen an incident of this magnitude that at the very least the guests were disembarked, and with some, especially when a criminal act is involved (assault, destruction of ship property), often they are escorted off by way of the local police REGARDLESS of where they were. That can be a real life lesson....

Anyhow, the story you tell is atrocious, and I’m sorry you went through that. For the record, I’ve sailed regularly on the three “big” lines, and sadly people do this on vacation everywhere.

Sent from my iPhone using Forums

You only really gave one detail, the broken mirror. You seem to be dancing around what happened. You should give more specifics, because the person reading your letter needs to hear your full account, or they might think you are exaggerating. I am not saying give us specifics.

we almost called 911 once for an altercation in the hallway (on Breakaway, coincidentally). a guy was screaming at his girlfriend who could apparently barely walk she was so drunk. we kept hearing her fall and smash into walls. they were moving along so we let it go, but had they stalled outside our room we would have called. i hear you - the last thing you want is the culprits to know who called. its scary.

I think you handled the situation as well as anyone could. What a scary night for you and hubby. I don't know what else to say? Yes, they probably should have been removed but that was the decision only NCL could make, based on what they feel would have been the right and legal thing to do. A couple of drunks having a fight happens a lot of places all the time.

My only criticism is, as usual listening to someone else say, if this was that the action would have been different. No one knows that and hear say can be very misleading. We had a similar situation at a Vegas hotel many years ago. It took to calls to security to get them to react. The worst part,it happened again the next night. Both times the coupe were in the hallway, not even their own room.

The letter is too long. See about editing it. Don't mention P&O, just that you think they should have been disembarked at next port.

Actually, this whole thing should have been discussed with the head of security on the ship rather than waiting to write a letter to headquarters who probably will do nothing about one incident.

There was a similar situation on the breakaway when I was on last December. Woke up around 2am to loud noises coming from next cabin. DH said it was going in for a while and he had already called security and they took a while to get there. Guy and his girlfriend were abviously having problems. It was a sea day before we returned to NY. Security did not remove him and The crazy thing is that he wasn't even assigned to that cabin so I'm under the impression that they didn't want to upset him or whatever.

Sent from my VS501 using Forums mobile app

Had this happen on our last NCL cruise. The couple across the hall on embarkation day was going at it...big time screaming, yelling, threatening to kill each other. It was awful. I looked out into the hallway and the steward was there and talked to him. He told me that they are not allowed to do anything. Told me to call security.

I called security and they came up and had a long talk with them and that was that. Never heard another peep out of them the whole week.

Just curious as to what you think the letter will do other then to get it off of your chest. Everything should have been taken care of on the ship. If you were that upset and concerned about the lack of security then you should have taken it up with someone in charge on the ship.

I agree with the other poster, if you are going to send the letter then it is too long. Keep it short and to the point. Grammar should be fixed also since some of it was hard to read.

Ships at sea are like small towns.

Small towns often have domestic disputes. Add in the vacation aspect, and not caring about what others might think (lifelong neighbors, workmates, etc), and you have the potential for some bad stuff.

We have not witnessed or gone through what you did, but it would not surprise me if it does happen at some point.

People are crazy. Just watch the evening news.

Sorry.

This is a good vent, not a good complaint letter, which should be time,y, short, concise, not emotional, and should state what compensation you want (and I don’t think you are entitled to any).

A couple had a loud fight, security came, and they gave you another cabin. Heck, the couple across the street from me have loud blowouts several times a year, using language that would make a sailor blush, and my kids giggle.

There isn’t going to be a court hearing for this situation, I hope they had to pay for the mirror. Time to move on.

The letter is too long. See about editing it. Don't mention P&O, just that you think they should have been disembarked at next port.

 

Actually, this whole thing should have been discussed with the head of security on the ship rather than waiting to write a letter to headquarters who probably will do nothing about one incident.

you are right> The letter is way too long and yes, should have been handled a bit differently but at the time I think the OP did what had to be done. Waiting to write letters after the fact usually accomplishes nothing. I know I have done this myself. I don't know what can be accomplished after the OP was home. But, it did her a chance to get the this off her chest. Mentioning another cruise line, based on hear say wasn't necessary nor a good idea.

It is unfortunate that this happened during your vacation, and that you were frightened and upset by it.

I have worked in large hotels in the past, and I can assume what could happen during an incident like this.

1) its overnight, when the least number of staff are working, including security. Most guests are in the cabins and asleep, hence the reduced number of staff, including security

2) Security could have already been involved in another incident / injury / illness elsewhere on the ship

3) Security could have been on their regular patrol, on the far side / end of the ship, which would take time to get to the cabin

I agree that the letter is too lengthy. I am not sure of the purpose of the letter

- to get some reassurances that something like that will not happened again?

- to get some compensation?

- to help you get past the incident?

It would be difficult to give any reassurances, other than 'we respond as quickly as possible to any situation'. NCL has to assess each situation individually and handle it the best way possible - for that individual situation. As you can see from the responses already, incidents like this happen and are unfortunately not uncommon.

IMO, NCL responded by relocting you to another cabin, to help reassure your concerns. I personally would be satisfied with this and not needing anything further.

This is obviously still bothering you, as it has been two weeks since your cruise. As some point you will need to work on moving past it, and focusing on the great memories from your cruise.

Good luck!

Unfortunately and imho your letter is too long and drawn out and as a previous poster suggests, you are skirting around the issues...but...so be it..

My question is....you say you saw their luggage being removed from their cabin?

You saw there faces through the peephole?

Ok...so if their luggage was moved....

Were they given another cabin due to the broken mirror?

Or were they put in the brig for the remainder of the cruise?

Did you see them out and about later on?

And why was she giving security cash? That just doesn't sound right imho

I'm only asking because your post doesn't address these issues

Your letter obviously does not need to address these issues but since you are posting so other cruisers can be aware it would benefit us to know how ncl handled this couple for the remainder of the cruise

While you categorize them as violent...it's sounds as though they were...but...towards each other? Perhaps. Towards the general ship pax? Probably not

Sent from my iPad using Forums

The letter is about 4 times too long and rambles a bit. You talk about urgency, but don't give any reasons for urgency being needed. Drunks yelling isn't anything new, and on a ship with thousands of people and many having unlimited drink packages (due to being included in many promotions). They likely get calls like that daily, so you really need to say why this was different. No one likes drunks disturbing the night, but isn't really an emergency either. If you heard what sounds like a woman getting beaten or raped then you need to say that (and hopefully told security in your call).

Everything in red should be deleted, as it has nothing to do with the issue you're trying to raise and a comment in blue. Some parts may need to be re-worded to fit with the other parts cut out.

In short, stick to the incident itself, say why urgency was needed (drunks yelling isn't really an emergency situation), and what you think could of been done better.

I wish to voice my concern with NCL Breakaway security procedures following my cruise from New York on 1/10/17 which we took followingour wedding vow renewal in Las Vegas the week prior.

 

We chose Norwegian Cruise Line following 6 previous enjoyableand incident-free cruises in the Caribbean, USA and Europe with P&O,Cunard, Princess, Holland America, Celebrity and Royal and have always chosenan inside cabin with great success and never had any disturbance, therefore weselected cabin 11627 carefully due to being midship, away from elevators andonly having the one neighbouring cabin – in the hope we would receive minimaldisturbance.

Regrettably this turned out to be the opposite in the veryearly hours of 3/10/17 as we were woken by loud voices coming from cabin #11631 adjacent to ours which became louder and louder together with banging andchilling screams from the female guest to the point of us having to call 911 atapproximately 02.05 from our cabin telephone in a very frightened anddistressed state.

 

At the point of calling 911 I was worried for the safety ofmyself and my husband and we did not leave our stateroom to seek help in persondue to the fear of the situation escalating into the public corridor and we didnot want the guests to learn who we were or make any contact with us, again forour own protection due to the nature of the aggressiveness taking place.

Following this call we quickly became increasingly concernedfor our safety as well as annoyed and frustrated at a) how fellow guests couldbe so inconsiderate to other guests and potentially their children - we havenever experienced anything remotely similar on previous cruises and god forbidif there was children in the cabin, our cabin or nearby cabins - and b) howafter we called 911 we were called back several minutes later with no sign ofsecurity asking if the situation had eased, to which we then had to reply bypleading for security to attend and intervene as the situation had certainlyonly escalated. You need to say why/how.

 

Once security eventually arrived on the scene only after sometime did we dare to open our cabin door with caution and request the securityofficer enter our cabin and then ask that we move cabins in the event a similarsituation would occur later in the cruise, that being if the guests were notremoved from the ship at the next port; which we fully believed would happendue to witnessing luggage being subsequently packed and taken away from thecabin and how the security team would have witnessed such a distressingsituation on the whole. However if security had attended the scene faster theywould have been privy to a much more distressing scenario, as we had to endure.

In the midst of all the commotion we heard glass - we believeto be the cabin’s dressing mirror - being smashed and later cleared away. I wasparticularly fearful of learning that glass had been smashed and how theseguests remained on the cruise until 8/10/17 NYC disembarkation with Breakawaycrew and security being aware that these guests had the ability to conductthemselves in this alarming manner and cause such damage. We were thankful wewere able to identify the guests faces through the privacy of our cabin doorsecurity viewer, as I did not want myself and husband to be in any closeproximity them at any time on the cruise, especially if they were carryingglass and had the ability to be so violent per se.

 

Upon speaking to fellow experienced cruisers in the followingdays before disembarkation we learned that if this incident had occurred on aP&O ship the guests would have been removed from the ship at the next port.We were therefore alarmingly surprised following everything we were privy tothat they stayed on board until the end of the cruise, I make this point withparticular note to the above paragraph and how your records will show thatthere were many children on board this cruise.

I must show appreciation to the guest services crew forswiftly arranging for us to be moved to a new stateroom the following morningand one with no neighbour, but this as well as the incident itself didimpact on our holiday significantly due to us having to repack our luggage atthe same time as arriving into Port Canaveral - one of the reasons weenjoy cruising is the excitement of arriving into port and observing theactivity at the dock and even more so following a day at sea where in our casewe had spent around 46 hours at sea prior to Port Canaveral, therefore we wererushing to be ready for our 13.00 excursion to Kennedy Space Centre as well asbeing very tired on the day of the excursion due to the lack of sleep andmemories from the morning before – it was not possible for us to sleep untilapproximately 5.30am due to the anxiety and heightened emotional state myhusband and I were feeling following the situation; being unaware if the femaleguest would return to the cabin that same morning, or the location andsituation of the male counterpart; both potentially being in such closeproximity to us.

 

I wish to add that I do hold several recordings of theincident on my iphone handset which were taken at the time under the premisethat if the situation had resulted in a more serious crime, injury or evendeath – I am still emotionally scarred to think what might have happened had wenot called 911 when we did - there would at least be evidence for prosecution.

I felt the food, service and entertainment on board NorwegianBreakaway was parallel to our other favourite cruise lines, if not better,however I will always be uneasy with choosing my stateroom on any future cruisewith NCL especially one that features a complimentary alcoholic beveragepackage. I also must question during any future cruise bookings by askingmyself if I choose a stateroom with guests at either side of my cabin so Iwould have an additional witness in such an incident and it would not just memyself and husband who suffer, and if I need to call 911 on an NCL ship againwould the matter be dealt with promptly and the guests removed?

Ships at sea are like small towns.

 

Small towns often have domestic disputes. Add in the vacation aspect, and not caring about what others might think (lifelong neighbors, workmates, etc), and you have the potential for some bad stuff.

 

 

 

We have not witnessed or gone through what you did, but it would not surprise me if it does happen at some point.

 

 

 

People are crazy. Just watch the evening news.

 

 

 

Sorry.

My blood pressure and mental state have greatly improved since....

I gave up the evening news years ago

I've recently stopped watching the cable news shows too

Thinking about stopping my local paper in the near future

Unfortunately....I still seem to be aware of what's going on

Sent from my iPad using Forums

This is a good vent, not a good complaint letter, which should be time,y, short, concise, not emotional, and should state what compensation you want (and I don’t think you are entitled to any). <snipped>

 

And as we all know, vent letters tend to basically just end up in the circular file.

OP, sorry this happened to you though, no one needs crap like that when they are on vacation trying to rejuvenate and relax.

Something similar happened to my parents on a cruise -- there was a guy beating his wife in the room next door. By the time security came they simmered down. My dad kept calling and they did nothing, and wouldn't change his room.

He couldn't believe their non-action. He kept telling them to just leave a guard for a couple of hours and they would hear it.

This all seems like a whole lot of pearl-clutching. The couple next door had a violent domestic dispute, you called security, NCL accommodated you with a new cabin. It could have and has no doubt already happened on every cruise line in existence. Time to move on.

I was on The Jewel this past April when a man assaulted his wife in the Buffet during the lunch period on the last day of the cruise. Security intervened very quickly. She was in the Medical Center until the next morning when we reached LA. She was taken off by ambulance. He was quarantined to his cabin. Staff took the phone out ( I am assuming so he could not order any more booze) and had meals sent in to him. Security sat in a chair outside of his cabin the rest of Saturday afternoon, all night and he was escorted off ship into the waiting arms of law enforcement before any passengers were allowed to disembark. I know because he was quarantined in the room across the hall from my cabin.

I’m sorry you had awful neighbors, but I’m not sure what you are trying to accomplish with this letter? It is too long and poorly written as others have said. They moved your cabin and I would have been satisfied with this. If you truly felt unsafe or that these people were threatening you, I would have disembarked in Port Canaveral.

I missed the part about being moved to another cabin. That makes a difference. if the letter and description of what happened hadn't been so long, I would have kept reading. I do want to say, OP I understand, as I said before your frustration but I do have a bit of trouble understanding how this has caused you so much emotional stress. Unless security actually saw evidence of bodily harm there really isn't much more that could be done. They moved you to a new cabin. What happened is over, horrible things do happen, many have pointed out how they have witnessed similar situations in hotels and other ships. You need to put this behind you. What good do you think writing a letter to NCL will do? Life is too short to let something like this keep you tied in knots. :confused:

I'd especially leave off the bit about how long it took Security to arrive. It's not like a tourist cruise ship is going to have a phalanx of security guards on every deck, on-call and ready to rumble 24/7. Most likely, the middle of the night will have a skeleton security crew mostly monitoring the ship via TV cameras and primarily stationed near the bars.

A concerned passenger places a call, the person taking the call notifies the different security guards, they all notify nearby employees what they're responding to, they walk to the elevators, wait for the elevators to arrive at the decks they're on, ride the elevators to the deck with the incident, assemble, do a quick debriefing of what the situation is, then walk down to the cabin and knock. All of this is going to take a number of minutes, and only the end product will be immediately visible to the passengers in the next cabin.

I would suggest that you and hubby, write down the incident together, for yourselves in detail, then tear it up and let it blow in the wind. It Can help if for trauma .

If you still send this to NCL, that is fine too.

Hi all, thanks so much for taking the time to read my draftletter to NCL – I’m glad I posted it and grateful for all opinions - I didn't realise would cause such a stir!

I think the reason I want to send it is for my own sanity –a bit of closure after the event – we had to endure this with no other witnessso I feel my voice should be heard, even if it does sit in a file with noaction – I’m not expecting anything from NCL. They say ‘A problem shared is aproblem halved’. So with me writing it, it leaves my mind while knowingsomebody else has listened.

We did see the passengers in public several times followingthis night and they seemed close.I wish I knew if their drinks had been suspended.

I think perhaps no other action on the ship was requested byus due to it not wanting to interfere with our plans – we waited a long timefor this cruise and my one ‘bucket list’ thing was the Kennedy space centre soI feel that due to the timing and the need to repack before dashing for ourexcursion to KSC we didn’t want to have to deal with anything else negative onthe trip, and make the best of the time. DH was down with a heavy cold at thetime, so his energy wasn’t as best it could be – so the mentality we took was “Letsmake the best of it and file this for when we’re home. For now they’ve movedus, that’s the best we could have hoped for”.

It has maybe shocked me that I have never experiencedanything like this – land or sea. And maybe as security deal with this moreoften than we realise their urgency wasn’t the same as ours. But again we stillhad to go through listening to it all. I fully believe if there was a weapon itwould have been used hence my instinct to call 911 – this wasn’t something Icould just let go with some ear plugs in the hope they would eventually calmdown – those screams were chilling with her repeatedly shouting “Get off of me”and were clearly moving around the cabin at speed with various thingsfalling to the floor hence the thuds. what we also realised was they must have been right up against the wall where the main light switch was as that kept going as if someone was repeatedly switching the lights on and off.

The woman was lead into a wheelchair while wailing in distress andthen handed out cash to security - an on-the-spot-fine? for what I don't know. The man was asked if he wanted to make a statement butdeclined. This was what we heard through our cabin door while they were takenaround 5 metres away from the doorway almost around a corner but we could still see and hear.

As for being violent to eachother – without question. Toother pax – hence why we didn’t dare open our cabin door and why I certainlywouldn’t want to take them on with any form of negativity.

I’m going to send it (a shortened version), with thatbeing my way of moving on. It has been really helpful to learn that similarincidents have happened before; I guess if I posted this on a non cruiselinespecific forum under general questions it would be not limited to NCL.

With regard to recording on my phone, this was the onlything I had to ‘protect’ ourselves – somebody else needed to endure this otherthan me and DH and if we weren't able to be moved I at least wanted NCL to see what we had to put up with. I believe if there was a cabin the other side I would haveknocked on their door and maybe taken less care in recording. It all came downto chance and luck of the draw I suppose. I wasn’t recording during the time Iwas shaking and bawling, at certain times I was more composed than others.

What I’ve learned from this is that if I’m ever inthis situation again the following morning I will be seeking an official linefrom management on what actually has been done to prevent it happening again or where the pax are.

Maybe I’ve lead a sheltered life! I'm calling it therapy....

thanks again,

Claire

If you want NCL to improve their response time, or methods of handling this type of situation, you MUST give specific details.

What (specifically, described in detail) made you call security ?

What time did you first call security ?

How long did it take for security to respond ?

What was/wasn't done properly (in your eyes) ?

These are details which would allow NCL to take corrective action. What you described is very vague. Leave out the emotion and state the facts.