Service Reward Letter


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Uk
90 Posts
Joined Nov 2014
If you don’t remove auto gratuities then you reach your ‘no onboard credit left’ limit sooner and then qualify for 5%, 7.5% or 10% loyalty discount on further sales. May be worth considering if you are thinking about a large purchase in one of the shops.:-)
Devon, UK
5,108 Posts
Joined Aug 2005
If you can find anything worth buying in the ship's shops, then please let us know. Overpriced tat in my opinion.
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Jean



England
1,568 Posts
Joined Aug 2014
Originally posted by Ranchi
If you don’t remove auto gratuities then you reach your ‘no onboard credit left’ limit sooner and then qualify for 5%, 7.5% or 10% loyalty discount on further sales. May be worth considering if you are thinking about a large purchase in one of the shops.:-)
I suspect that the 100% discount for those whose On Board Credit has remained through removing the service charge might be more appealing for many
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P&O Cruises Experience – 162 nights over 15 cruises (Arcadia, Aurora x 4, Azura, Britannia x 3, Oceana x 2, Oriana x 2, Ventura x 2)
P&O Cruises to Come - 85 nights over 5 cruises (2018 - Aurora, 2019 - Aurora x 2, 2020 - Iona, Aurora)

674(A) Oriana 14/5/96. Southampton to Istanbul (Fly back). 8 nights. Outside Cabin.
E620 Oceana 11/8/06. Western Mediterranean. 14 nights. Outside Cabin.
E720 Oceana 12/8/07. Canaries. 13 nights. Outside Cabin.
X912 Oriana 24/7/09. Baltic. 14 nights. Outside Cabin.
A118 Azura 5/8/11. Eastern Mediterranean. 16 nights. Superior Deluxe Balcony Cabin.
N321 Ventura 18/8/13. Western Mediterranean. 14 nights. Superior Deluxe Balcony Cabin.
B517 Britannia 15/8/15. Western Mediterranean. 14 nights. Forward Suite + Adjacent Balcony Cabin.
B622 Britannia 23/7/16. Norwegian Fjords. 7 nights. Forward Suite + Adjacent Balcony Cabin.
N703 Ventura 15/2/17. Amsterdam & Bruges. 4 nights. Penthouse Suite.
R705 Aurora 13/5/17. Baltic. 16 nights. Accessible Balcony Cabin.
B721 Britannia 22/7/17. Western Mediterranean. 14 nights. Aft Corner Wrap Suite + Adjacent Balcony Cabin.

R718 Aurora 20/10/17. Zeebrugge (although didn’t dock due to storm). 2 nights. Accessible Balcony Cabin. Back to Back with;
R719 Aurora 22/10/17. Spain & France. 7 nights. Accessible Balcony Cabin.
R802 Aurora 9/3/18. Northern Lights. 12 nights. Accessible Balcony Cabin.
J807 Arcadia 1/7/18. Norwegian Fjords. 7 nights. Aft Corner Wrap Suite + Adjacent Balcony Cabin.
Sunderland England
9,779 Posts
Joined Dec 2016
Originally posted by Selbourne
I suspect that the 100% discount for those whose On Board Credit has remained through removing the service charge might be more appealing for many
Great point and I'm sure it applies to a lot of passengers.

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Manchester, UK
10,675 Posts
Joined Apr 2005
Originally posted by Josy1953
Our on board statement for our April cruise on Azura shows £98 for each of us, so £7 pppn applied on 14th April (first sea day after leaving Southampton). It looks like P&O are being as inconsistent as usual .
Well seems like a bargain to me for a 14 night sailing, we’ve just had £153.79 pp (£307.58 for both of us) added to an upcoming 14 night sailing on RCI, which equates to £10.99 pppd. That’s up from £10.62 pppd. So £196 for 2 people seems a bargain to me.


The same amounts apply to Celebrity too.

And I don’t begrudge the staff one penny of that and reward others during the cruise as and when they deserve if.

Shortly sailing on Cunard and $11.50 pppd will be added, so that’s approximately £8.52 pppd. Again these will be added automatically and I wouldn’t dream of removing them.

We started cruising when envelopes were the only way of distributing gratuities and we hated it.

Firstly, having to have that amount of cash (especially exchanging £s to $) available was a pain, secondly having to track down your servers on the last night (they are busy enough to stop and chat imho), especially if not dining in the MDR on the last night was a tiresome exercise, and thirdly, waiting for your stateroom attendant on the last evening to be able to reward them personally and saying thanks (leaving an enevlope on the dresser is far too impersonal for us) impacts on our final night on board.

So any process of auto or pre paid gratuity is welcomed by us. Interestingly NCL now include gratuity in their ‘Inclusive’ fares and we don’t find them any more expensive when you add in those for RCI or Celebrity for a comparable cruise.

We’ve never experienced sub standard service that would warrant removal of a gratuity over 14 years of cruising, 28 sailings, 6 cruise lines (RCI, Celebrity, MSC, NCL, Carnival & P&O) except for P&O, but that was a weekend sailing and so I’ll reserve judgement until our next one. Although the poor service on that sailing was from bar staff, dining room hosts (not the wait staff), and guest services and of course they are not included in the gratuity being discussed here.

The purpose of this post is to try and provide some sort of comparison in the cost of gratuities on P&O compared to other lines.
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Peteukmcr from Manchester, UK
https://highseasescapades.co.uk




Devon, UK
5,108 Posts
Joined Aug 2005
Oh dear, it's so easy. We tip our Cabin Steward on the penultimate night - they are always around then. As to the waiters, they are also there on the last night. As to taking cash, I draw the cash from Reception 2 days before we get home. There is no extra charge on my credit card for drawing cash. Lastly, if the cabin steward isn't around, you simply leave an envelope on the bed with his name on it. That's what my friend does who travels alone.

If tips were included in the upfront cost, wouldn't you still give a little tip. We would.
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Jean



Co. Durham
115 Posts
Joined Mar 2018
Originally posted by Ranchi
If you don’t remove auto gratuities then you reach your ‘no onboard credit left’ limit sooner and then qualify for 5%, 7.5% or 10% loyalty discount on further sales. May be worth considering if you are thinking about a large purchase in one of the shops.:-)

Some people don't get on-board credit, so have to pay AG's themselves.
Yorkshire
506 Posts
Joined Apr 2013
Originally posted by peteukmcr
Well seems like a bargain to me for a 14 night sailing, we’ve just had £153.79 pp (£307.58 for both of us) added to an upcoming 14 night sailing on RCI, which equates to £10.99 pppd. That’s up from £10.62 pppd. So £196 for 2 people seems a bargain to me.
Sailing with two kids on RCI and Celebrity costs us an additional $812 in grats. That's over $400 to clean our cabin. Not a bad craic for cleaning a cabin for a fortnight.
UK
663 Posts
Joined Sep 2016
Originally posted by pete14
Just because you don’t see a link between autogratuities and service does not mean no link exists.
I agree that as the system is set up at the moment, it is reasonable for people to remove autogratuities if they so desire. In my view, it is also reasonable for P&O to offer them the opportunity to reconsider later in the cruise. A simple letter seems to be a reasonable way to do this. It is interesting that you seem to think a letter asking for autogratuities not to be added in the first place is acceptable but not a letter giving people the opportunity to reinstate them when they have had the chance to assess the work of those who receive them.
Presumably, as on this and other threads, you appear to be critical of much that P&O offer, in the future, you will find an alternative holiday or cruise company that come closer to offering you what you want.
But PO think it reasonable to ADD be fore one has had chance to experience the cruise. Or do we take AG off for the day we did have bad service.

But why ask people to re-consider if, as PO say, staff get the same amount and removing AG does not affect what they get? Unle ss ofcourse it means that PO have to stump up t o pay what is missing in AG pot or actually have to pay their wages not relying mostly on AG from guests.

Just to add I will gladly tip good service, I will not gladly increase PO profits, as the deleted email was intimating.
Manchester, UK
10,675 Posts
Joined Apr 2005
Originally posted by Tom Baker
Sailing with two kids on RCI and Celebrity costs us an additional $812 in grats. That's over $400 to clean our cabin. Not a bad craic for cleaning a cabin for a fortnight.
But that’s a cabin with 4 persons, so that’s 4 lots of bedding, 4 lots of towels etc. Just because they are children does not reduce the amount of linens for a cabin of 4. People seem to think that you shouldn’t pay for children, but they still sleep in a bed using bedding, they still use a bathroom using towels and toiletries, they still discard rubbish. To me that’s why cruise lines consider a stateroom as having a number of berths, regardless of the ages of those inhabiting it.
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Peteukmcr from Manchester, UK
https://highseasescapades.co.uk




Manchester, UK
10,675 Posts
Joined Apr 2005
Originally posted by jeanlyon
Oh dear, it's so easy. We tip our Cabin Steward on the penultimate night - they are always around then. As to the waiters, they are also there on the last night. As to taking cash, I draw the cash from Reception 2 days before we get home. There is no extra charge on my credit card for drawing cash. Lastly, if the cabin steward isn't around, you simply leave an envelope on the bed with his name on it. That's what my friend does who travels alone.

If tips were included in the upfront cost, wouldn't you still give a little tip. We would.
Oh dear, its even easier to leave the auto gratuity on too. No messing about with getting cash however collected, no filling envelopes, no hunting down staff. How much time of your holiday are you wasting in line at reception to get cash (isn’t it in £s on P&O anyway, I was referring to exchanging currency into $), dividing up the cash, putting it into the envelopes, carrying them around? But then again some people love the drama of handing over an envelope, however discretely to a worker. I don’t, I find it very embarrassing for myself and the recipient, so once again I stand my decision to keep auto gratuities in place.

Let’s face it, whatever I say or do, you always, and I mean always have an answer on any thread where you like to try and rebuke me. So, you continue to remove your gratuities and reward those you feel deserve it in whatever way you feel is appropriate. I’ll continue to express my views and preferences that auto or pre paid is my preference, and that the amount on P&O is one of the lowest in the industry and I do not object to those on the other lines I sail on. Basically those who sail on P&O should stop moaning about £7 pppd as it’s nothing compared to other lines, but I happily pay it. What I get from reading the comments on here is that people object to the cost of £7 pppd. They think it’s expensive and that it has increased a lot over recent times. Maybe it has, but it’s still less expensive than on other lines.

I am making comparisons which I am fully entitled to do to ensure a more informed picture is given and I stand behind my comments that it’s low on P&O and good value compared to other lines.
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Peteukmcr from Manchester, UK
https://highseasescapades.co.uk




Sunderland England
9,779 Posts
Joined Dec 2016
Originally posted by peteukmcr
Oh dear, its even easier to leave the auto gratuity on too. No messing about with getting cash however collected, no filling envelopes, no hunting down staff. How much time of your holiday are you wasting in line at reception to get cash (isn’t it in £s on P&O anyway, I was referring to exchanging currency into $), dividing up the cash, putting it into the envelopes, carrying them around? But then again some people love the drama of handing over an envelope, however discretely to a worker. I don’t, I find it very embarrassing for myself and the recipient, so once again I stand my decision to keep auto gratuities in place.

Let’s face it, whatever I say or do, you always, and I mean always have an answer on any thread where you like to try and rebuke me. So, you continue to remove your gratuities and reward those you feel deserve it in whatever way you feel is appropriate. I’ll continue to express my views and preferences that auto or pre paid is my preference, and that the amount on P&O is one of the lowest in the industry and I do not object to those on the other lines I sail on. Basically those who sail on P&O should stop moaning about £7 pppd as it’s nothing compared to other lines, but I happily pay it.

I am making comparison which I am fully entitled to do to ensure a more informed picture is given.
I agree the old way of giving out envelopes was stressful.
We autopay tips on P&O and it comes out of our obc for booking select and a better cabin.
I always give extra tips in cash to any outstanding individual or at a speciality restaurant.

Sent from my FIG-LX1 using Forums mobile app
355 Posts
Joined Aug 2017
Originally posted by peteukmcr
Oh dear, its even easier to leave the auto gratuity on too. No messing about with getting cash however collected, no filling envelopes, no hunting down staff. How much time of your holiday are you wasting in line at reception to get cash (isn’t it in £s on P&O anyway, I was referring to exchanging currency into $), dividing up the cash, putting it into the envelopes, carrying them around? But then again some people love the drama of handing over an envelope, however discretely to a worker. I don’t, I find it very embarrassing for myself and the recipient, so once again I stand my decision to keep auto gratuities in place.

Let’s face it, whatever I say or do, you always, and I mean always have an answer on any thread where you like to try and rebuke me. So, you continue to remove your gratuities and reward those you feel deserve it in whatever way you feel is appropriate. I’ll continue to express my views and preferences that auto or pre paid is my preference, and that the amount on P&O is one of the lowest in the industry and I do not object to those on the other lines I sail on. Basically those who sail on P&O should stop moaning about £7 pppd as it’s nothing compared to other lines, but I happily pay it. What I get from reading the comments on here is that people object to the cost of £7 pppd. They think it’s expensive and that it has increased a lot over recent times. Maybe it has, but it’s still less expensive than on other lines.

I am making comparisons which I am fully entitled to do to ensure a more informed picture is given and I stand behind my comments that it’s low on P&O and good value compared to other lines.
I happen to agree with you that P&O are good value compared to other lines, but to be honest that's one of the reasons why we prefer to sail wth them.
UK
663 Posts
Joined Sep 2016
Originally posted by peteukmcr
But that’s a cabin with 4 persons, so that’s 4 lots of bedding, 4 lots of towels etc. Just because they are children does not reduce the amount of linens for a cabin of 4. People seem to think that you shouldn’t pay for children, but they still sleep in a bed using bedding, they still use a bathroom using towels and toiletries, they still discard rubbish. To me that’s why cruise lines consider a stateroom as having a number of berths, regardless of the ages of those inhabiting it.
Just a minute, are we paying all their wages in AG? Or is this a tip for good service? I got paid for doing my job, never saw a tip however well I did it. If we are paying their wages then it is not a gratuity and you make it sound as though we are paying their wages and not giving something for good service.
UK
663 Posts
Joined Sep 2016
Op earlier said that they were thinking of sending a letter before cruise to cancel AG. I guess that if one did that, if they were added one could just simply get home and tell CC company that this is a bad amount and ask for a refund.

Anyone tried cancelling before cruise on the grounds that if they inform you before you can cancel it before and not have to stand in a queue in valuable time of an expensive holiday.
England
1,568 Posts
Joined Aug 2014
Originally posted by emam
Some people don't get on-board credit, so have to pay AG's themselves.
Anyone paying the service charge does so out of their own money. It’s a fallacy to believe that OBC is someone else’s money. P&O use OBC as a marketing tool, offering more at times when prices go up and less when prices go down. We always consider the price we are paying for a cruise as the net of the fare less OBC. So to suggest that those with OBC are getting service charges free whereas those without are paying is completely inaccurate.
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P&O Cruises Experience – 162 nights over 15 cruises (Arcadia, Aurora x 4, Azura, Britannia x 3, Oceana x 2, Oriana x 2, Ventura x 2)
P&O Cruises to Come - 85 nights over 5 cruises (2018 - Aurora, 2019 - Aurora x 2, 2020 - Iona, Aurora)

674(A) Oriana 14/5/96. Southampton to Istanbul (Fly back). 8 nights. Outside Cabin.
E620 Oceana 11/8/06. Western Mediterranean. 14 nights. Outside Cabin.
E720 Oceana 12/8/07. Canaries. 13 nights. Outside Cabin.
X912 Oriana 24/7/09. Baltic. 14 nights. Outside Cabin.
A118 Azura 5/8/11. Eastern Mediterranean. 16 nights. Superior Deluxe Balcony Cabin.
N321 Ventura 18/8/13. Western Mediterranean. 14 nights. Superior Deluxe Balcony Cabin.
B517 Britannia 15/8/15. Western Mediterranean. 14 nights. Forward Suite + Adjacent Balcony Cabin.
B622 Britannia 23/7/16. Norwegian Fjords. 7 nights. Forward Suite + Adjacent Balcony Cabin.
N703 Ventura 15/2/17. Amsterdam & Bruges. 4 nights. Penthouse Suite.
R705 Aurora 13/5/17. Baltic. 16 nights. Accessible Balcony Cabin.
B721 Britannia 22/7/17. Western Mediterranean. 14 nights. Aft Corner Wrap Suite + Adjacent Balcony Cabin.

R718 Aurora 20/10/17. Zeebrugge (although didn’t dock due to storm). 2 nights. Accessible Balcony Cabin. Back to Back with;
R719 Aurora 22/10/17. Spain & France. 7 nights. Accessible Balcony Cabin.
R802 Aurora 9/3/18. Northern Lights. 12 nights. Accessible Balcony Cabin.
J807 Arcadia 1/7/18. Norwegian Fjords. 7 nights. Aft Corner Wrap Suite + Adjacent Balcony Cabin.
Manchester, UK
10,675 Posts
Joined Apr 2005
Originally posted by AnOnymously
Just a minute, are we paying all their wages in AG? Or is this a tip for good service? I got paid for doing my job, never saw a tip however well I did it. If we are paying their wages then it is not a gratuity and you make it sound as though we are paying their wages and not giving something for good service.
Well with RCI and Celebrity and can say that when pre paying, it shows on your invoice as On Board Service Charge, and has for years, so it is a payment for service.
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Peteukmcr from Manchester, UK
https://highseasescapades.co.uk




117 Posts
Joined May 2017
It amuses me every time this subject comes up on CC. If I was staying in a hotel for a week or month would I have additional costs (Gratuities) placed on my bill? NO. Although the same person has cleaned my room every day they are not expecting a tip.
It is a straight forward case of making additional profit at the cost of the customer. I received a letter near the end of a recent cruise and it went straight in the bin.
Philippines
852 Posts
Joined Mar 2016
Originally posted by hooked-cruiser
It amuses me every time this subject comes up on CC. If I was staying in a hotel for a week or month would I have additional costs (Gratuities) placed on my bill? NO. Although the same person has cleaned my room every day they are not expecting a tip.
It is a straight forward case of making additional profit at the cost of the customer. I received a letter near the end of a recent cruise and it went straight in the bin.
Absolutely correct just a profit center for the cruise lines. Every extra dollar they can get from passengers amount to millions in added profit. The cruise lines wants you to feel sorry for the poor hard working crews so they can get more money from guests. I don't get these types of letters or issues anymore as I'm sure my file says something like "always removes daily services fees, cannot talk to him, will not change tips in cash, stay away from issue.... do not try to add"

Which is exactly the way I want things to be. My money and my choice of who how and when to tip.
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Remember you can adjust or remove the Daily Gratuity Service Fee, Discretionary Service Charge (DSC) , up or down, by simply visiting the customer service desk. You do not need to provide a reason for your adjustment.
Southampton
531 Posts
Joined Jun 2009
Originally posted by hooked-cruiser
It amuses me every time this subject comes up on CC. If I was staying in a hotel for a week or month would I have additional costs (Gratuities) placed on my bill? NO. Although the same person has cleaned my room every day they are not expecting a tip.
It is a straight forward case of making additional profit at the cost of the customer. I received a letter near the end of a recent cruise and it went straight in the bin.
I always tip the chambermaid when I stay I stay in a hotel, and wa brought up to do so. As I said said before it is a class thing, some people where never brought up to tip and do not know who to tip
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