Any one else fed up with the P and O site


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#1
2,870 Posts
Joined Feb 2005
Is anyone else as fed up as I am with the pando site. Very early in the morning I get on. After that-forget it.....error messages , never ending egg timer. I am just glad I do not have another cruise booked at the moment. I would image trying to update details, book plane seats must reduce some people to tears.
One wonders how much they pay their IT people , who seem incapable of setting up a web site that works. This has been going on for at least a week now.
I am sure some of their crew ,that are paid a lot lot lot less than this useless bunch could do a better job!!!!!!!!
#2
UK
641 Posts
Joined Jul 2007
I have to agree....it is never working. I would have thought this is a critical period for bookings. They must be losing so much money from people giving up and looking elsewhere......
#3
Devon, UK
4,899 Posts
Joined Aug 2005
Yes the rest of the site is working. Actually, I suppose they don't have to give us a Community Forum, plenty of others to choose from.

Actually when I said it was working, err emmm - the front page is working, but can't get to anything else at all!
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Jean



#4
Kent, England
6,515 Posts
Joined Mar 2008
I think if they provide a community forum they should ensure it is fit for purpose which, IMO it is not. It appears to be the chief source of online info and banter as the P&O forum here is pretty boring and not used much.

not a row about dress codes for ages

Methinks when the contract runs out the existing web site providers might well be replaced
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Previously
Thomson Celebration x 4
Thomson Spirit x 3
Thomson Destiny x 3
Thomson Dream x 2
Thomson Majesty x 4
P&O Azura x 1
P&O Ventura x 6
P&O Oceana x 10
P&O Arcadia
P&O Britannia
P&O Aurora x 2
P&O Oriana
Marella Discovery x 3
NCL Epic

To come
Marella Explorer Sept 2018
Marella Dream Jan 2019
Marella Explorer April 2019
Marella Explorer July 2019
Marella Explorer 2 Oct 2019
#5
Wimborne, Dorset
906 Posts
Joined Sep 2009
Originally posted by davecttr
I think if they provide a community forum they should ensure it is fit for purpose which, IMO it is not. It appears to be the chief source of online info and banter as the P&O forum here is pretty boring and not used much.

not a row about dress codes for ages

Methinks when the contract runs out the existing web site providers might well be replaced
But the P&O Community Forum is SO difficult to use, I much prefer the forums such as this one.

I only use the P&O site for access to other areas, so generally I don't have much trouble with it!
#6
gloucestershire UK
872 Posts
Joined Jul 2009
Admin informed the forum that the it will be "closed" until Monday morn!

Not sure if this just meant the form or the whole site. Jay
#7
Watton,Norfolk
469 Posts
Joined Mar 2009
The main site is very intermittent. Sometimes it will load, but then will come up with error messages. Hope they get it sorted by the time they say the community part will be back. It's been going on long enough.

Brian
#8
delta quadrant
594 Posts
Joined Jul 2012
It took me 2 and a half hours last night to do my passport details and print luggage labels and all that malarkey..it about drove me mental.
#10
hampshire england
1,514 Posts
Joined Jul 2004
I've just been on the P&O site and it seems it's only the Community Section that is down until Monday. I got into my Cruise Personaliser by clicking on the My Account tab on the main page. No problems it was all very quick.
#11
2,870 Posts
Joined Feb 2005
I think i may habe been dreaming. Yesterday when I was trying to get on the pando site I am sure I saw a button that said virtual tour, and clicked on suites/mini suites on Arcadia. I cannot find that button now. Did I dream it all, or has it gone the same way as the community page?
#12
Derbyshire, UK
144 Posts
Joined Feb 2003
Originally posted by anycraftwilldo
Yes must agree,thought it was my computer,let's hope the cruise will be better.
Will be cruising to Caribbean on 10th Jan.1st time with P & O.
Hi anycraftwilldo

Are you on the Azura? We've got a RollCall set up with a few meet and greets arranged on board - not sure if you've already signed up, if not and you're interested search under Azura and look for Caribbean 10th Dec - it's near the top of the page as there is a lot of activity on it

Maybe see you over there
Nyree
#13
Durham, England
578 Posts
Joined May 2010
I was trying to browse the P&O website, to look at possibly booking a cruise - couldn't get anywhere at all. I'll try things 3 times and give up. It's their loss, there's other companies who will do the same cruises. I do the same with every company, from insurance to memory sticks. If anyone wants my money or attention, they'll have to make sure that they can provide the means of getting it.
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#14
51 Posts
Joined Dec 2008
Originally posted by BORDER REIVER
I was trying to browse the P&O website, to look at possibly booking a cruise - couldn't get anywhere at all. I'll try things 3 times and give up. It's their loss, there's other companies who will do the same cruises. I do the same with every company, from insurance to memory sticks. If anyone wants my money or attention, they'll have to make sure that they can provide the means of getting it.
Me too, tried yesterday and today

You can book quickly through travel agents and get the same price but I still like to look at the itinerary, port and trips information before I book.

Scandalous really, in this day and age having a fully functional web-site is an essential - very poor show indeed by P & O.
#15
Devon, UK
4,899 Posts
Joined Aug 2005
It really is quite pathetic. Not bothered about the community bit, because they are the only company that seem to offer one, but can't even look at cruises.
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Jean



#16
Warwickshire, UK
2,560 Posts
Joined Oct 2007
The downtime on the Community site has been extended another week to 14 Jan.
Brian
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Previous P&O (32) Costa, Royal Caribbean (2), Cunard (3) Princess
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#17
Surrey, UK
1,616 Posts
Joined May 2006
Their website is a bit of a joke - I am in the process of booking excursions for Caribbean cruise in March and every time I look at them some of the prices have changes in the Cruise Personaliser. Example - one trip I have seen advertised at £64, £66 and £68 over the last 2 weeks. Yesterday it was showing at £66 but when we booked it the shopping basket had it at £64 - I imagine if other retailers ran their business like this.
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37 Cruises - 20 Ships - 408 Nights at Sea
P&O (22): Old Arcadia, Arcadia, Aurora(2), Azura(4), Britannia(2),Oceana(2), Oriana(6), Ventura(4)
Celebrity (5): Summit, Solstice, Eclipse, Silhouette(2) Thomson (4): Island Breeze, Emerald(3)
Princess (2): Diamond Princess, Emerald Princess RCI (1): Radiance of the Seas
Holland America (1): Eurodam Premier Cruises (1): Rembrandt Sun Cruises(1): Sunbird
#18
Kent, England
6,515 Posts
Joined Mar 2008
Originally posted by BrianI
The downtime on the Community site has been extended another week to 14 Jan.
Brian
what a joke
I wonder what all the addicts are doing?
Why don't they all come over here and not bother with the P&O site at all

ps i am missing the arguments about dress codes and falling standards
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Previously
Thomson Celebration x 4
Thomson Spirit x 3
Thomson Destiny x 3
Thomson Dream x 2
Thomson Majesty x 4
P&O Azura x 1
P&O Ventura x 6
P&O Oceana x 10
P&O Arcadia
P&O Britannia
P&O Aurora x 2
P&O Oriana
Marella Discovery x 3
NCL Epic

To come
Marella Explorer Sept 2018
Marella Dream Jan 2019
Marella Explorer April 2019
Marella Explorer July 2019
Marella Explorer 2 Oct 2019
#19
West Yorkshire UK
3,513 Posts
Joined Jul 2004
Originally posted by BrianI
The downtime on the Community site has been extended another week to 14 Jan.
Brian
Since they are plugging Facebook & Twitter as alternatives I wonder if the forum will ever return?
As the community part of the site is down, have the response times on the rest of the site improved?
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Rules are for the guidance of wise men and the observance of fools. (Douglas Bader 1910-1982)
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Future cruises --- Sept 2018 Azura - Canaries. Jan 2019 Ventura - Caribbean. April 2019 Aurora W Med, July 2019 Independence Med Beaches,
Previous Cruises
March 92 - Carnival's Carnivale - Bahamas . October 97 - Thomson's Emerald, Med. Nov 2000 - Superstar Gemini, Straits of Malacca. Jan 2004 - Coral Princess - Panama-Carib. June 2005 - Island Princess - Alaska. Jan 2006 - P&O Arcadia - East/southern Carib. Feb 2007 - Celebrity Millenium - Eastern Carib. June 2007 - Tahitian Princess - Honolulu to Papeete. Feb 2008 - Sapphire Princess - Sydney to Auckland. Sept 2008 Emerald Princess - Mediterranean. March 2009 - Coral Princess - Panama Canal. Feb 2010 Celebrity Solstice - Eastern Caribbean . Aug 2011 P&O Azura- Canaries. June 2012 P&O Ventura Iceland & Fjords. Sept 2012 Celebrity Eclipse - Western Med; Apr 2013 P&O Azura Western Med. June 2013 Celebrity Eclipse - Baltic. Oct 2013 P&O Azura - Central Med. May 2014 Emerald Princess N. Spain & France. Sept. 2014 Celebrity Eclipse-Canaries & Azores, Apr 2015 P&O Britannia - W Med. June 2015 Celebrity Eclipse - Iceland & Fjords. Sept 2015 Celebrity Eclipse - Canaries & Azores. Jan 2016 P&O Ventura - No Fly Caribbean. Jun 2016 Eclipse - Baltic. Aug 2016 - Britannia Fjords, May 2017 - Azura W. Med. Sept 2017 - Navigator OTS Canaries & N Africa.
Feb 2018 Ventura - Caribbean & USA.,June 2018 Ventura - W. Med.


#20
2,870 Posts
Joined Feb 2005
Originally posted by terrierjohn
Since they are plugging Facebook & Twitter as alternatives I wonder if the forum will ever return?
As the community part of the site is down, have the response times on the rest of the site improved?
well i think it may be a little faster. However I am still confused that before it all went pear shaped, I went onto Aracdia and there seemed to be a virtual tour button (first time I had seen it) Next time I went on there the button had gone !!! I know I saw it, because I was looking at cabins on there.