RCCL: Message to CEO - lost in translation

[Langley Cruisers]

Sometimes you just have to let it go and realize that there is no fixing what is broken and you have to ride the wave or get off....

 

Forgive me, but it is unclear to me which of these you have decided to do.

 

.

[Scotty G]

Make that Adam Goldstein:)

 

My friend whose last name I used would be happy for that promotion ;)

 

Thanks!!!

[PH8]

My friend whose last name I used would be happy for that promotion ;)

 

Thanks!!!

haha:D:D

[Embracedbylife]

So trying to make a long story short (if that's even possible??) we were on a very unique itinerary return from Harwich to: Bergen, Norway; Flam, Norway; Geiranger, Norway; Shetland Islands, Scotaland; Faroe Islands, Denmark; Reyjkavik, Iceland.

 

We booked the cruise for the Itinerary. Loved the ship and for the most part had a good cruise with some hickups with the crew that we tried to resolve - and certainly will never.

 

Firstly there was a huge gaff in Flam, Norway: Flam railway is the highlight of all the Norway ports of call. It’s actually the highlight of all of Norway ! We had tried to pre-purchase a shore excursion on the railway for Flam with RCCL, but they were sold out. We tried to purchase group tickets from the rail line directly for a group on cruise critic but were unable to. We did the same thing 200-300 other passengers did, and went to the Flam train ticket office the dock at 9:00AM when they opened.

 

 

We were told by the Flam train ticket agents that all the morning trains were booked. They had tickets for the 12:20pm train up the mountain to Myrdal but none for the return and said that we’d have to rent bicycles and bike down. Or they had tickets for the 1:35pm train up to Myrdal that returned to Flam at 3:40pm. The Jewel had an “all onboard” time of 3:30pm and was setting sail at 4:00pm.

 

 

We had no idea how easy or hard it was to bicycle down the mountain and so we tried to ask the local tourism workers at the tourism desk but they didn’t understand our questions. Instead they tried to sell us a boat tour. We met about a hundred other passengers walking around aimlessly with nothing to do in Flam. They looked as upset as we were and I couldn’t even believe what I was seeing. At approximately 12:10pm I went back to the Flam rail ticket office and they told me they still had tickets for the 1:35pm train that was to return at 3:40pm. Knowing that it was too close to the all-on-board time to make a decision on my own I walked back to the ship to talk to a customer relations agent at the customer service desk onboard. On the way up the gangway I noticed that the RCCL staff were having a “fun” day on the pier with a party and boat race. I was happy to see them having fun but upset that they didn’t know over 200 or more passengers were stuck at this port with nothing to do!

 

 

I approached the customer relations desk and explained the situation and told 2 ladies that the 3:40pm train was available and that over 200 people were stuck without anything to do. They looked at me with blank faces and said “we don’t plan the excursions or port times and that is done at the head office” and ”there is nothing we can do”. At this point I became less upset about the train situation and more upset about how they were so non-caring about my concerns and how they didn’t care about our disappointment in Flam and the other 200 passengers. They had a total disregard for customer care. I didn’t push the issue and we grabbed a beer at the Flam brewery and then boarded the ship without getting to see the Flam railway.

 

 

The next morning my husband and I were seated with another couple for breakfast. As we began to swap stories of our time in Flam the wife proceeded to tell me that she and a few others demanded to speak to Managers and then to Directors and that, at about 10:00am she and many others used the chain of command and obtained approval from a director of the crew to take the afternoon train that returned to flam at 3:40pm. She then proceeded to tell me that there were also at least 100 other passengers who were on that same train with them and that there were a lot of empty seats that could have been used by other passengers if the cruise line had of told them and/or approved it. They even returned to the ship early, at about 3:30pm in plenty of time to sail.

 

 

Hearing this I went to the customer relations desk and asked to speak to a manager. I spoke to Nick who gave me a smirk-like look and who said he was sorry and that they didn’t know anything about it. I told Nick that this wasn’t an isolated incident and that the ship had over 200-300 passengers without anything to do and that I'm sure they had other complaints. I told him that in my opinion RCCL didn’t plan this port well enough and didn’t care about my concerns or the concerns of the others stranded without anything to do. I suggested that if someone had been on the pier from RCCL they could have seen the situation at hand and could have reacted in a more proactive manner. I also told him that it would have been smart for RCCL to purchase the train tickets that were available and to resell them to the 200 people stranded without tickets. He just kept looking at me and didn’t give much of a response. I asked to speak to the Hotel Director and was told she isn't available. I left a message to speak to her. Realizing I wasn’t getting anywhere with this conversation I left, went back to my stateroom and proceeded to write a letter to Ms. Adriana Tibaudo, Director of Hotel Services - Nick's supervisor.

 

 

When I later went back to guest relations in an attempt to deliver the letter to Ms. Tibaudo I was told that I had to fist speak to a manager, Nick. I told the guest service agent that I already spoke to Nick and asked for her to please just do me a favour and hand deliver the letter to Ms. Tibaudo directly as I didn't want to talk to anyone else but Ms. Tibaudo.

 

At the next port in Geiranger and we witnessed a wheel chair passenger trying to load onto our tender boat, but the wheel chair lift was broken. I felt bad for her and wondered why the lift wasn’t working. I worried about what would happen in an emergency.

 

 

On the way back to the ship from Geiranger I spoke to a member of the crew who was sitting beside me on the tender. He told me that he enjoyed Flam and that he biked both up and down the mountain. I was surprised that members of the crew knew about the ease of biking up or down the mountain in Flam and was perplexed that no one from RCCL was around the pier to tell the passengers that this was a do-able option in lieu of taking the train. Had we of had this information in Flam we would have rented the bikes and taken the earlier train up and biked back down. We just didn’t know how easy/difficult it would be. I understand they can't advise us on whether to bike or not due to health concerns, but some information would be helpful regarding the ease/difficulties of doing this and the type of road we'd encounter on the way up or down.

 

 

 

What was most upsetting is that the Hotel Director Ms. Tibaudo (to whom I had written the letter) didn’t even acknowledge personal receipt of my letter. Even if Ms. Tibaudo was too busy to meet with me she could have left a message with me. Instead she had another manager (besides Nick) call me. This manager said that they had talked as a team about the 100 plus passengers who were on the train and they all agreed the ship wouldn't set sail with out them. She also seemed unconcerned about the wheelchair lift being broken. I began realizing that the manager's and front line staff’s lack of concern for their guest issues stems from the top. If Ms. Tibaudo can easily blow off the guest complaints, they can too. I also have a small margin of doubt as to whether or not Ms. Tibaudo, Hotel Director even received my letter? Something also makes me wonder if she was even on the ship?

 

 

Assuming Ms.Tibaudo did receive the letter, she was leading her Hotel team by blowing us off and having us talk to her manager - after I already spoke to a different manager. It was poor leadership and a total disregard to our concerns. We had followed the chain of command and had already spoken to her other staff members, and felt it deserved her attention. More concerning than missing the Flam train is Ms. Tibaudo's lack of concern and her team’s disregard to passenger concerns.

 

 

In addition we had the sewer back up. Our friends 2 doors down had sewer in their bedroom, I ingested brown water from the sink as they changed pipes and didn't advise anyone to run the tap water. ( I was half asleep brushing my teeth with brown water...yuk!). We didn't even bring up any of these issues! I didn't want to sound like a totaly nag. All I wanted was an acknowledgement that my complaint was received. Otherwise, great ports and nice trip! Some staff (servers) went above and beyond and are the reason I would sail again. Guest Services have a lot to be desired however!

 

I also saw other horrific guest service issues while I was standing at the desk of which I am so thankful I wasn't part of. Those passengers have even more to complain about than I do! AND to top it off the guest service agents were RUDE to those people...not oblivious to their concerns like they were to me, but RUDE to them...actually yelling back!! It was so discusting I felt so bad for the other guests getting yelled at. Thank goodness they were not yelling at me! For that I'm forever thankful! I'd have lost it totally!

 

We got off the ship early as we wanted to have a few more great days of vacation which totally made up for everything! :)

[leaveitallbehind]

"I guess I should have mentioned that my original complaint was regarding a hotel director who blew me off. I wrote her a letter on board and never got a response".

And for this you expect a CEO to personally respond? Really?? As another mentioned, maybe it was never delivered - and if it was an important enough concern I agree that you should have talked to them in person. I would think that any issue could better - and more respectfully - be resolved with a face to face conversation versus an after the fact letter. Doesn't sound like you ever gave them an opportunity to solve the issue - and a face to face conversation guarantees that they respond to you.

[Embracedbylife]

Forgive me, but it is unclear to me which of these you have decided to do.

 

.

 

 

Riding it!!

[Merion_Mom]

As more a venting post than anything I am discusted to report that my letter to the CEO and Chairman of RCCL, Mr. Fain, was evaporated on deaf ears and totally lost in its meaning and purpose. What was meant to be an eye opening email sent in hopes of improving a future cruisers experience ended in more frustration than that of the original reason for writing the letter.

 

I was responded to by a Guest Services Specialist today (whose sole purpose is to expedite my concerns and report back to me) who insisted that she spoke to me 3 weeks ago and made right all that was wrong. She bascially treated me like a moron and insisted that I didn't remember a phone call with her. Why don't I recall this phone call? Because she never called me! Either she made up our little phone call in her records to close out my complaint, or she talked to someone else and hoefully didn't divulge my personal info to them!

 

So in resolution her supervisor called me back to appologize and assured me that my original email/letter will be addressed by her personally and then thanked me for calling. It's ironic that my original complaint was in issue to being blown off by the guest relations staff. And what happened again? I got blown off...

 

Sometimes you just have to let it go and realize that there is no fixing what is broken and you have to ride the wave or get off.

 

What sucks is Mr. Fain will never read my email, nor will he ever be able to fix what's wrong with his compay when he has no clue as to what's really going on.....

 

Thanks for listening!!

 

I recall that you were taking a partial cruise. Did a problem crop up onboard with this arrangement?

 

Perhaps you would like to share with us what occurred that caused you to write a letter to the Hotel Director of the Jewel.

[Embracedbylife]

"I guess I should have mentioned that my original complaint was regarding a hotel director who blew me off. I wrote her a letter on board and never got a response".

 

And for this you expect a CEO to personally respond? Really?? As another mentioned, maybe it was never delivered - and if it was an important enough concern I agree that you should have talked to them in person. I would think that any issue could better - and more respectfully - be resolved with a face to face conversation versus an after the fact letter. Doesn't sound like you ever gave them an opportunity to solve the issue - and a face to face conversation guarantees that they respond to you.

 

 

I tried to meet with her after I met her manager Nick and they said she wasn't available...so I wrote the letter.

[Embracedbylife]

Ok, so at this point I can only hope that my information helps someone have a better cruise if/when they have the same issues! I'm not responding to the criticism that these boards feed.

 

My original post was just to vent, and then my further posts with explanations were meant to help inform fellow cruisers of my experience because they asked. I'm not the first to write an email to the corporate office, and I won't be the last.

 

Now I'm letting it go, riding the wave, and hope none of you have the same experience or worse. All the best on your next cruise!

[cruisenfever]

Realizing I wasn’t getting anywhere with this conversation I left, went back to my stateroom and proceeded to write a letter to Ms. Adriana Tibaudo, Director of Hotel Services - Nick's supervisor.

 

When I later went back to guest relations in an attempt to deliver the letter to Ms. Tibaudo I was told that I had to fist speak to a manager, Nick. I told the guest service agent that I already spoke to Nick and asked for her to please just do me a favour and hand deliver the letter to Ms. Tibaudo directly as I didn't want to talk to anyone else but Ms. Tibaudo.

Are you sure that Ms. Tibaudo was even on the ship when you did your June 20th cruise on Jewel? I know that she is currently on vacation and will not return until August 19th. However, I don't know when she left.

[leaveitallbehind]

I tried to meet with her after I met her manager Nick and they said she wasn't available...so I wrote the letter.

 

Sorry - your "war and peace" post of the incidents hit as I was posting my response. (to be honest I haven't digested it completely yet). But it seems as though the bottom line issue is with a 3rd party tour that was sold out. It also sounds like you attempted to book it on the pier yourself as an alternative solution. So far, not sure where I see RCI's fault here. Many tours book up - there is only so much capacity and unfortunatley that happens.

 

It also isn't RCI's issue that in trying to remedy the situation on your own that the local people did not clearly understand you in trying to determine the feasiblity of the other options. All of which - since they would be out of the RCI sponsored tour - would be your own liability for returning on time - reagardless of how many others may be with you.

So no offense, but I'm not sure what your complaint regarding the tour is with RCI. They contract tours with numerous companies in every port to offer as many options as possible for the passengers. Maybe in this particular port the options were few and space limited on the more popular one - and your feedback regarding this may help them in the future with more options or better planning. But just like concerts, sporting events, etc., - sold out is sold out.

 

It sounds like your real issue is with how you percieved you were treated with your comments and complaints. But again, there isn't much that RCI could do to help as they do not own the tours. I would focus exclusively on how feel you were treated and continue up the channels in direct conversation until you reach someone who can help. The rest is just noise and will not help your cause. But don't expect the intervention of a CEO - that is not likely and IMO not warranted.

 

BTW - not sure I picked up what you want them to do as a result of your complaint? But regardless, good luck. Best to get past this and just enjoy your next cruise.

[wolfcathorse]

We had no idea how easy or hard it was to bicycle down the mountain and so we tried to ask the local tourism workers at the tourism desk but they didn’t understand our questions. Not RCI's problem. On the way up the gangway I noticed that the RCCL staff were having a “fun” day on the pier with a party and boat race. I was happy to see them having fun but upset that they didn’t know over 200 or more passengers were stuck at this port with nothing to do! And many of those crew were probably waiters, cleaners, or musicians! They would have nothing to do about excursions or know anything about them.

 

 

I approached the customer relations desk and explained the situation and told 2 ladies that the 3:40pm train was available and that over 200 people were stuck without anything to do. They looked at me with blank faces and said “we don’t plan the excursions or port times and that is done at the head office” and ”there is nothing we can do”. At this point I became less upset about the train situation and more upset about how they were so non-caring about my concerns and how they didn’t care about our disappointment in Flam and the other 200 passengers. They had a total disregard for customer care. I didn’t push the issue and we grabbed a beer at the Flam brewery and then boarded the ship without getting to see the Flam railway. And since they have nothing to do with the on-shore vendors, just what would you expect them to do? Run around clasping their head in their hands and wailing "Oh no!"? That's about all they could do. They can't stress over things they can't change or have no control over. You know the phrase "go with the flow". Sorry over 200 people didn't plan well enough in advance to research the port and make arrangements, but Guest Services can't do anything about it. Heck, even the Shore Excursion desk can't do anything about it.

 

 

The next morning my husband and I were seated with another couple for breakfast. As we began to swap stories of our time in Flam the wife proceeded to tell me that she and a few others demanded to speak to Managers and then to Directors and that, at about 10:00am she and many others used the chain of command and obtained approval from a director of the crew to take the afternoon train that returned to flam at 3:40pm. She then proceeded to tell me that there were also at least 100 other passengers who were on that same train with them and that there were a lot of empty seats that could have been used by other passengers if the cruise line had of told them and/or approved it. They even returned to the ship early, at about 3:30pm in plenty of time to sail. And if y'all were ashore, how could Shore Excursions make an announcement that you'd hear that the ship would wait for everyone on the last train???? How could they let everyone know, you were off the ship already.

 

Hearing this I went to the customer relations desk and asked to speak to a manager. I spoke to Nick who gave me a smirk-like look and who said he was sorry and that they didn’t know anything about it. I told Nick that this wasn’t an isolated incident and that the ship had over 200-300 passengers without anything to do and that I'm sure they had other complaints. I told him that in my opinion RCCL didn’t plan this port well enough and didn’t care about my concerns or the concerns of the others stranded without anything to do. I suggested that if someone had been on the pier from RCCL they could have seen the situation at hand and could have reacted in a more proactive manner. They don't arrange tours on the fly, it takes months of planning, so even if the mayor of Flam was standing there with someone from RCI nothing different would have happened. I also told him that it would have been smart for RCCL to purchase the train tickets that were available and to resell them to the 200 people stranded without tickets. This is too dumb of an idea to respond to. Oops, I just responded. He just kept looking at me and didn’t give much of a response. Realizing I wasn’t getting anywhere with this conversation I left, went back to my stateroom and proceeded to write a letter to Ms. Adriana Tibaudo, Director of Hotel Services - Nick's supervisor.

 

On the way back to the ship from Geiranger I spoke to a member of the crew who was sitting beside me on the tender. He told me that he enjoyed Flam and that he biked both up and down the mountain. I was surprised that members of the crew knew about the ease of biking up or down the mountain in Flam and was perplexed that no one from RCCL was around the pier to tell the passengers that this was a do-able option in lieu of taking the train. He was probably one of a very few who knew this, and since this was out of his department, why would he share his experience with the appropriate department?

 

What was most upsetting is that the Hotel Director Ms. Tibaudo (to whom I had written the letter) didn’t even acknowledge personal receipt of my letter. Even if Ms. Tibaudo was too busy to meet with me she could have left a message with me. Instead she had another manager (besides Nick) call me. Right here you acknowledge that she did in fact receive your note. She also seemed unconcerned about the wheelchair lift being broken. It's probably been broke for a while so you weren't telling her something she didn't already know.

 

 

Assuming Ms.Tibaudo did receive the letter, see your statement above bolded in black. she was leading her Hotel team by blowing us off and having us talk to her manager - after I already spoke to a different manager. It was poor leadership and a total disregard to our concerns. We had followed the chain of command and had already spoken to her other staff members, and felt it deserved her attention. More concerning than missing the Flam train is Ms. Tibaudo's lack of concern and her team’s disregard to passenger concerns. So far all your concerns have been out of her jurisdiction and out of her control.

 

 

In addition we had the sewer back up. Our friends 2 doors down had sewer in their bedroom, I ingested brown water from the sink as they changed pipes and didn't advise anyone to run the tap water. ( I was half asleep brushing my teeth with brown water...yuk!). This is a known problem on Radiance class ships...I experienced this too on Radiance, and I was in the shower! All I wanted was an acknowledgement that my complaint was received. You got an acknowledgement, she had another manager contact you.

 

We got off the ship early as we wanted to have a few more great days of vacation which totally made up for everything! Got off early as in left the cruise early, forfeiting your remaining nights onboard or did you debark at the end of the cruise, being one of the first ones off.

[Embracedbylife]

Just so you know, it's not just me!! OK, sorry I'm DONE, honestly!

 

http://www.cruisecritic.com/memberreviews/memberreview.cfm?EntryID=105603

 

They stated:

"People were just starting to queue out the doors of the ticket office but still we missed the 8.35 train by a good 10 minutes. The sign said ticket office open from 8.15am but worth getting in the queue from 7.30-7.45. Although this early train was not full even with the excursion tours, they would not allow tickets to be purchased on board so it left half empty. The next 2 trains were sold out as were the returns trains. Although there were spaces on the 12.20 this meant we had to get the 14.43 train back, arriving back at Flam at 15.40 when the time set to be on board the ship was ten minutes before at 15.30! The ticket office asked the Ship if they could book this train but they told us the Ship had said no. However, after we learnt a few people had booked it and some were told by Guest Relations that the ship will wait for them we also booked it. Even so, it was an anxious wait all day which was unnecessary. Surely RC knew the only thing people wanted to see here is the railway so why not say on board time 15.45? The timetable was clearly printed online so they must have been aware we needed just 10 more minutes. They have definitely lost some of their credibility with me over this! The captain was more concerned with the crew lifeboat race going on outside! "

[JLC@SD]

Just because Fain's e-mail address shows up on these boards once in a while, people think that every single problem that they encounter needs to be addressed by the CEO of the company.

 

....and not only do all these folks think he will personally address the problem ......but he will also change the company's policies ......to comply with their complaint ......:D

[toocruisin2]

"She then proceeded to tell me that there were also at least 100 other passengers who were on that same train with them and that there were a lot of empty seats that could have been used by other passengers if the cruise line had of told them and/or approved it. They even returned to the ship early, at about 3:30pm in plenty of time to sail."

 

"This manager said that they had talked as a team about the 100 plus passengers who were on the train and they all agreed the ship wouldn't set sail with out them."

 

Wow, sorry that your experience was less than pleasant, and I do understand your displeasure with the way the Jewel's staff addressed your concerns.

 

I am somewhat shocked that folks would board a train outbound knowing that the return was scheduled to arrive after the gangway was scheduled to be closed (even though it did arrive early), and even with the approval of a "director of the crew".

 

While its admirable that the staff indicated that they would not have stranded 100 or so customers who may have arrived back at the ship late, there may have been a point in time when they would have left port without the passengers had the train been unduly late.

 

I'm personally not that adventurous, and I wouldn't have boarded the train, but that's just me.

 

BTW, we were on the Jewel for a Baltic Capitals cruise, and I agree that it is a great ship, and it sounds like you had a great itinerary!!

 

Paul

[TEXASMUNK]

1. You knew this was the highlight and you did not pre-book?

2. You were told it was sold out, and there was no local tour operator that could do it for you?

3. the crew got some time off, and that somehow bothered you?

 

AH, poor planning on your part does not impose responsibility on others.

[Merion_Mom]

Just so you know, it's not just me!! OK, sorry I'm DONE, honestly!

 

http://www.cruisecritic.com/memberreviews/memberreview.cfm?EntryID=105603

 

They stated:

"People were just starting to queue out the doors of the ticket office but still we missed the 8.35 train by a good 10 minutes. The sign said ticket office open from 8.15am but worth getting in the queue from 7.30-7.45. Although this early train was not full even with the excursion tours, they would not allow tickets to be purchased on board so it left half empty. The next 2 trains were sold out as were the returns trains. Although there were spaces on the 12.20 this meant we had to get the 14.43 train back, arriving back at Flam at 15.40 when the time set to be on board the ship was ten minutes before at 15.30! The ticket office asked the Ship if they could book this train but they told us the Ship had said no. However, after we learnt a few people had booked it and some were told by Guest Relations that the ship will wait for them we also booked it. Even so, it was an anxious wait all day which was unnecessary. Surely RC knew the only thing people wanted to see here is the railway so why not say on board time 15.45? The timetable was clearly printed online so they must have been aware we needed just 10 more minutes. They have definitely lost some of their credibility with me over this! The captain was more concerned with the crew lifeboat race going on outside! "

 

And that reviewer gave the cruise 4 out of 5 stars and said that s/he can't wait to take another RC cruise. :cool:

 

And you had ALWAYS, before boarding, planned to disembark in Iceland and fly home from there. It is more than a little disingenuous on THIS thread to suggest that you left early because of problems on the Jewel.

 

By the way, none of this seems to be a "Hotel Director" issue. :confused:

[addicted2]

I agree with the above posts...Don't see why this would be the hotel directors or RCL's fault. I would never let a so called bad time in one port ruin a cruise, but then we are "go the flow: kind of people.

[Big_G]

Is this whiners week on Cruise Critic? Don't get me wrong, people have legitimate complaints on these boards but:

 

- They seized my whiskey, treated me like a criminal, and made me buy drinks.

- I couldn't book the excursion I wanted so I wrote the CEO and he didn't respond.

- If I knew there was a curfew, I never would have booked RCI.

 

:rolleyes::rolleyes::rolleyes:

[bigeagle12]

is this whiners week on cruise critic? Don't get me wrong, people have legitimate complaints on these boards but:

 

- they seized my whiskey, treated me like a criminal, and made me buy drinks.

- i couldn't book the excursion i wanted so i wrote the ceo and he didn't respond.

- if i knew there was a curfew, i never would have booked rci.

 

:rolleyes::rolleyes::rolleyes:

 

lol :D

[whitshel]

That is the most unwarranted complaint I have ever heard. Take responsibility, you messed up and didn't do your homework.

 

Im sure the hotel director as well as the execs at RCI are all saying "Are you freaking kidding me?":confused: Im guessing they all blew you off because they think your joking......

 

Sorry, Some complaints on here drive me nuts.....:mad:

[Classynfun1]

Is this whiners week on Cruise Critic? Don't get me wrong, people have legitimate complaints on these boards but:

 

- They seized my whiskey, treated me like a criminal, and made me buy drinks.

- I couldn't book the excursion I wanted so I wrote the CEO and he didn't respond.

- If I knew there was a curfew, I never would have booked RCI.

 

:rolleyes::rolleyes::rolleyes:

 

 

 

HA! It seems like it is. On that note, I hope and pray these are the worst things I deal with and get bent out of shape over one day (retirement?). Some people have NO idea how lucky they are to live such stress free lives! My work life is so stressful that when stuff like this happens, I literally laugh out loud at the absurdity of it all. The BF is also in the military - so add that to the mix. Get a grip, people! :eek:

[Eastcstrob]

OP

 

I had a similar dealing with a hotel director on the Majesty.

 

Corporate could care less what goes on! Keep on fighting the good fight.

 

I would also take the time to post your issues on Facebook and twitter.

 

Also send another email to the CEO of both the parent company and Royal.

[sarahmkruse]

AH, poor planning on your part does not impose responsibility on others.

 

Yeah THAT! ^^ If you knew it was the highlight of the trip, why not research and plan ahead? Clearly you know of Cruise Critic and the resources and wealth of knowledge that can be found here...

 

Also regarding " I was surprised that members of the crew knew about the ease of biking up or down the mountain in Flam and was perplexed that no one from RCCL was around the pier to tell the passengers that this was a do-able option in lieu of taking the train" - perhaps the crew members did their research! :D

[PLEIKU68]

Does your husband know what you started here ?

 

Bet ya that you pre book your tours earlier next cruise...on a different line:)