Room Service No Longer Free - NCL Starts $7.95 Charge Per Order

[shapatack0]

You mean the more people vote with their wallets, the more they realize they made a mistake. Talk is cheap, actions like going on a cruise line that is not NCL speaks louder.

 

Oh, I agree absolutely, but some people are past the point of voting with their wallets (they have reservations past final payment date). For them, complaining is all they can do at this point.

[maywell]

Oh, I agree absolutely, but some people are past the point of voting with their wallets (they have reservations past final payment date). For them, complaining is all they can do at this point.

 

umm, there's still rest of the year to vote - especially if you're planning one after June and into next year....

[Uniall]

You mean the more people vote with their wallets, the more they realize they made a mistake. Talk is cheap, actions like going on a cruise line that is not NCL speaks louder.

 

Oh, I agree absolutely, but some people are past the point of voting with their wallets (they have reservations past final payment date). For them, complaining is all they can do at this point.

 

Since retirement, 9 years ago, we have booked 25-35K per year for cruises.

The first years were exclusively NCL but the last few have been split with RCI.

Most recently, we cruised with Princess for a special itinerary.

 

When asked to dine with the Captain on an RCI cruise, I explained that I looked upon NCL as a wife and RCI as a mistress.

I love them both but for different reasons.

 

If NCL continues to water down their product and discontinue long time perks, I'll spend more time with my mistress.

(She provides me with a 24/7 private lounge and comp cocktails and wine for 4 hours every day LOL)

Edited April 3, 2015 by Uniall

[Diver2014]

Naww. That won't happen.

 

:D:D:cool:

[BrooklynDetroit]

I plan to arrive to the port early, come on board early and go to the front desk immediately, and I will complain regarding the room service fee - though more then likely it will fall on deaf ears. Does anyone have any good ideas on how to approach this - my only thought is (hey I booked this cruise after final payment so I had no way to back out, when I booked it stated room service was included and if I knew their would be a charge per order I would never have booked on the getaway, I would have either picked a different ncl ship that currently doesn't have this charge or I would have went with RCCL.). Is their anything I can or should add to this? It's one thing if they advised us of this in advance but to spring this on us last minute is just cruel and low...:rolleyes::mad::confused:

[maywell]

I plan to arrive to the port early, come on board early and go to the front desk immediately, and I will complain regarding the room service fee - though more then likely it will fall on deaf ears. Does anyone have any good ideas on how to approach this - my only thought is (hey I booked this cruise after final payment so I had no way to back out, when I booked it stated room service was included and if I knew their would be a charge per order I would never have booked on the getaway, I would have either picked a different ncl ship that currently doesn't have this charge or I would have went with RCCL.). Is their anything I can or should add to this? It's one thing if they advised us of this in advance but to spring this on us last minute is just cruel and low...:rolleyes::mad::confused:

I plan to bring a 18 oz insulated travel mug and since my next scheduled trip is on the Breakaway again, thus I know some of the nooks snd crannies - I can go Garden Cafe, Uptown Grill or the casino for coffee and tea if I not in studio room again. If I am in that room, studio lounge is another option - there's methods to solve that....

 

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[Cuizer2]

I plan to arrive to the port early, come on board early and go to the front desk immediately, and I will complain regarding the room service fee - though more then likely it will fall on deaf ears. Does anyone have any good ideas on how to approach this - my only thought is (hey I booked this cruise after final payment so I had no way to back out, when I booked it stated room service was included and if I knew their would be a charge per order I would never have booked on the getaway, I would have either picked a different ncl ship that currently doesn't have this charge or I would have went with RCCL.). Is their anything I can or should add to this? It's one thing if they advised us of this in advance but to spring this on us last minute is just cruel and low...:rolleyes::mad::confused:

 

Hand them a letter from the Florida AG. That might get their attention.

[StolidCruiser]

I plan to arrive to the port early, come on board early and go to the front desk immediately, and I will complain regarding the room service fee - though more then likely it will fall on deaf ears. Does anyone have any good ideas on how to approach this - my only thought is (hey I booked this cruise after final payment so I had no way to back out, when I booked it stated room service was included and if I knew their would be a charge per order I would never have booked on the getaway, I would have either picked a different ncl ship that currently doesn't have this charge or I would have went with RCCL.). Is their anything I can or should add to this? It's one thing if they advised us of this in advance but to spring this on us last minute is just cruel and low...:rolleyes::mad::confused:

 

Explain tearfully how cruel and low such a change in policy is. Crying always helps - especially in a case such as this. And be sure to watch for the reaction when you argue you would have cancelled and booked elsewhere had you known there would be a revised charge for room service. I'll bet that will be priceless and is sure to get you exempted from the fee.

 

While you're there at Guest Services, offer up the fee for extra-charge food venues that became complimentary after you booked. Fair is fair, right?

[StolidCruiser]

Hand them a letter from the Florida AG. That might get their attention.

 

Good luck getting such a letter. She'll laugh in your face.

[NLH Arizona]

Oh, I agree absolutely, but some people are past the point of voting with their wallets (they have reservations past final payment date). For them, complaining is all they can do at this point.

No, complaining is not all you can do. Don't eat in a specialty restaurant, don't purchase any drinks and don't have room service.

[jackson bernard]

I plan to arrive to the port early, come on board early and go to the front desk immediately, and I will complain regarding the room service fee - though more then likely it will fall on deaf ears. Does anyone have any good ideas on how to approach this - my only thought is (hey I booked this cruise after final payment so I had no way to back out, when I booked it stated room service was included and if I knew their would be a charge per order I would never have booked on the getaway, I would have either picked a different ncl ship that currently doesn't have this charge or I would have went with RCCL.). Is their anything I can or should add to this? It's one thing if they advised us of this in advance but to spring this on us last minute is just cruel and low...:rolleyes::mad::confused:

 

 

Complaining on board is never going to work. Instead tell them to remove the discretionary service charges and use that money for the added fees. For two people that mine can get more room service deliveries than you can use.

 

Don't worry about the staff. Let the cruise line use the extra money from the new fees to pay their employees. What they get paid and by who should be none of the passengers concern.

[NLH Arizona]

I plan to arrive to the port early, come on board early and go to the front desk immediately, and I will complain regarding the room service fee - though more then likely it will fall on deaf ears. Does anyone have any good ideas on how to approach this - my only thought is (hey I booked this cruise after final payment so I had no way to back out, when I booked it stated room service was included and if I knew their would be a charge per order I would never have booked on the getaway, I would have either picked a different ncl ship that currently doesn't have this charge or I would have went with RCCL.). Is their anything I can or should add to this? It's one thing if they advised us of this in advance but to spring this on us last minute is just cruel and low...:rolleyes::mad::confused:

 

Did you call NCL to complain about this?

 

I'd suggest that you yell loudly when complaining to the front desk, so that everyone hears you and two, don't order room service and then you won't have to pay for this.

 

Oh, and don't forget to remove your DSC, as some have suggested, so you penalize the rest of the crew.

 

Or tell the front desk, you just can't afford to pay this, but still want room service.

 

BTW, since you haven't cruise yet and you know about this possible charge (I say possible, because since it is a test, no one knows if it will happen or not on future sailings), I would venture to say, it has not been sprung on you.

Edited April 3, 2015 by NLH Arizona

[NLH Arizona]

Hand them a letter from the Florida AG. That might get their attention.

Saying what; under the terms of your contract with this individual, you have every right to raise prices or change your policies without notice.

[sundercruiser]

I plan to arrive to the port early, come on board early and go to the front desk immediately, and I will complain regarding the room service fee - though more then likely it will fall on deaf ears. Does anyone have any good ideas on how to approach this - my only thought is (hey I booked this cruise after final payment so I had no way to back out, when I booked it stated room service was included and if I knew their would be a charge per order I would never have booked on the getaway, I would have either picked a different ncl ship that currently doesn't have this charge or I would have went with RCCL.). Is their anything I can or should add to this? It's one thing if they advised us of this in advance but to spring this on us last minute is just cruel and low...:rolleyes::mad::confused:

 

Personally, if I was affected by all this (oh, wait a minute, I am! :mad:) I'd decide what sort of penalty NCL needs to pay you for what you consider a breach of contract. (As any number of "cheerleaders" here will tell you, NCL isn't technically in breach, but every representation made to those who booked or finally paid prior to this week included "free room service.")

 

Then go to CS desk and calmly tell them you wish to adjust the service charges, up or down, to whatever level you feel comfortable with, taking into consideration what you feel their "breach of contract" should cost them. I wouldn't give them any reason, you do not have to give them any reason, it's adjustable AT YOUR DISCRETION. This doesn't mean adjustable at your discretion if NCL thinks it's a good idea. Or even if maywell or NLH Arizona think it's a good idea. If YOU think it's a good idea, it's a good idea. It's at your discretion. PERIOD.

 

If they give you any hard time about it, I'd calmly (always calmly!) remind them about the Contract. Ask them to get you a copy so the two of you can review the requisite clauses. Or print it out and bring it with you. Explain that "at your discretion" means exactly that.

 

It probably wouldn't hurt to have your cabin-mate along, quite possibly with a camera, so you can record the interaction. I personally would have your mate wait to start recording until there's a hesitation or refusal, always better to have things go pleasantly. Starting off with a camera staring them in the face might not be the way to go. :)

 

I do NOT think you will be successful arguing the merits of the room service charge, and the fact that it was added after final payment. Contractually and possibly legally, they're probably covered there.

 

But just as NCL (and its cheerleaders here) are going to hew to the very letter of the Contract, no matter how indefensible, I would suggest YOU hew to that Contract too, and just figure out how to get the satisfaction you require.

 

Setting up your onboard account with a credit card (and NOT pre-paying DSC) seems like an obvious way to go, too, just in case.

[notsodesperatehousewife]

This may have been covered but I haven't read all 63 pages of this discussion.

 

If you are quarantined in your cabin, due to illness, then you are slapped with a "convenience charge" to be able to eat, when there are no other options available to you? Seems like adding insult to injury.

 

It also seems like a surcharge that would unfairly affect the elderly or the physically disabled who might NEED to use room service more often due to mobility issues. Then it becomes discriminatory against certain categories of passengers and should be very hard for NCL to defend.

 

Just my opinion.

[jackson bernard]

This may have been covered but I haven't read all 63 pages of this discussion.

 

If you are quarantined in your cabin, due to illness, then you are slapped with a "convenience charge" to be able to eat, when there are no other options available to you? Seems like adding insult to injury.

 

It also seems like a surcharge that would unfairly affect the elderly or the physically disabled who might NEED to use room service more often due to mobility issues. Then it becomes discriminatory against certain categories of passengers and should be very hard for NCL to defend.

 

Just my opinion.

 

 

I think they are running the risk of people not self reporting and spreading Noro all over the place.

 

Maybe it will take a few shortened voyages for them to see how pound foolish they are. They deserve it anyway.

[sundercruiser]

This may have been covered but I haven't read all 63 pages of this discussion.

 

If you are quarantined in your cabin, due to illness, then you are slapped with a "convenience charge" to be able to eat, when there are no other options available to you? Seems like adding insult to injury.

 

It also seems like a surcharge that would unfairly affect the elderly or the physically disabled who might NEED to use room service more often due to mobility issues. Then it becomes discriminatory against certain categories of passengers and should be very hard for NCL to defend.

 

Just my opinion.

 

To the best of my knowledge the quarantine question, though posed previously, has not been answered anywhere on these boards.

[LMaxwell]

To the best of my knowledge the quarantine question, though posed previously, has not been answered anywhere on these boards.

 

I have not seen it answered either.

 

As far as discriminatory goes, I am not sure it is discrimination. The food is still offered. There is just a delivery charge. (I think it is bogus and they should get rid of it, but I am also not sure it is discriminatory)

[SAILPRO]

Personally, if I was affected by all this (oh, wait a minute, I am! :mad:) I'd decide what sort of penalty NCL needs to pay you for what you consider a breach of contract. (As any number of "cheerleaders" here will tell you, NCL isn't technically in breach, but every representation made to those who booked or finally paid prior to this week included "free room service.")

 

Then go to CS desk and calmly tell them you wish to adjust the service charges, up or down, to whatever level you feel comfortable with, taking into consideration what you feel their "breach of contract" should cost them. I wouldn't give them any reason, you do not have to give them any reason, it's adjustable AT YOUR DISCRETION. This doesn't mean adjustable at your discretion if NCL thinks it's a good idea. Or even if maywell or NLH Arizona think it's a good idea. If YOU think it's a good idea, it's a good idea. It's at your discretion. PERIOD.

 

If they give you any hard time about it, I'd calmly (always calmly!) remind them about the Contract. Ask them to get you a copy so the two of you can review the requisite clauses. Or print it out and bring it with you. Explain that "at your discretion" means exactly that.

 

It probably wouldn't hurt to have your cabin-mate along, quite possibly with a camera, so you can record the interaction. I personally would have your mate wait to start recording until there's a hesitation or refusal, always better to have things go pleasantly. Starting off with a camera staring them in the face might not be the way to go. :)

 

I do NOT think you will be successful arguing the merits of the room service charge, and the fact that it was added after final payment. Contractually and possibly legally, they're probably covered there.

 

But just as NCL (and its cheerleaders here) are going to hew to the very letter of the Contract, no matter how indefensible, I would suggest YOU hew to that Contract too, and just figure out how to get the satisfaction you require.

 

Setting up your onboard account with a credit card (and NOT pre-paying DSC) seems like an obvious way to go, too, just in case.

 

Totally 100% agreed !!

[time2cruise1]

This may have been covered but I haven't read all 63 pages of this discussion.

 

If you are quarantined in your cabin, due to illness, then you are slapped with a "convenience charge" to be able to eat, when there are no other options available to you? Seems like adding insult to injury.

 

It also seems like a surcharge that would unfairly affect the elderly or the physically disabled who might NEED to use room service more often due to mobility issues. Then it becomes discriminatory against certain categories of passengers and should be very hard for NCL to defend.

 

Just my opinion.

 

Not an issue. If you are quarantined your meals don't come from regular room service but from a gastro friendly menu served with disposable plates and implements. Can you say paper and plastic.

[Cuizer2]

Saying what; under the terms of your contract with this individual, you have every right to raise prices or change your policies without notice.

 

No, it just needs to explain the criminal statutes.

Edited April 3, 2015 by Cuizer2

[Cuizer2]

Not an issue. If you are quarantined your meals don't come from regular room service but from a gastro friendly menu served with disposable plates and implements. Can you say paper and plastic.

 

China and silverware is also disposable.

[StolidCruiser]

No, it just needs to explain the criminal statutes.

 

As the brilliant licensed attorney you clearly purport to be, please cite the criminal statutes that have been violated. And please don't just regurgitate the same blather about not getting what you paid for and that's fraud.

 

A real attorney would laugh at your preposterous belief that this situation qualifies as fraud, but even if he didn't and took your case and in some parallel universe you were found to be correct, what would be your award? $7.95.

 

It boggles the mind this argument has lasted this long.

[sjbdtz]

Threads like this remind me never to trust online reviews & ratings.... too many are easily obsessed over the smallest thing, which taints everything.

 

*sigh*

 

 

.

[Cuizer2]

As the brilliant licensed attorney you clearly purport to be, please cite the criminal statutes that have been violated. And please don't just regurgitate the same blather about not getting what you paid for and that's fraud.

 

A real attorney would laugh at your preposterous belief that this situation qualifies as fraud, but even if he didn't and took your case and in some parallel universe you were found to be correct, what would be your award? $7.95.

 

It boggles the mind this argument has lasted this long.

 

When did I claim to be an attorney?

 

When did I claim it was fraud?