Room service and to go food

[legion3]

http://i636.photobucket.com/albums/uu87/johnql/Getaway%20Cruise%20030814/Menus%20and%20Price%20Lists/BreakfastDoorHangerMenu.jpg

 

Is this still it?

[LMaxwell]

http://i636.photobucket.com/albums/uu87/johnql/Getaway%20Cruise%20030814/Menus%20and%20Price%20Lists/BreakfastDoorHangerMenu.jpg

 

Is this still it?

 

At some point after the new charges were enacted a greatly scaled back continental hang tag came out without the fruits and yogurt. I do not think cereal was on there.

 

I've tried to find it in other posts too; if it was fruit, yogurt, cereal, coffee, milk I'd be pretty pleased overall. Would be nice to hear that is the case.

[legion3]

At some point after the new charges were enacted a greatly scaled back continental hang tag came out without the fruits and yogurt. I do not think cereal was on there.

 

I've tried to find it in other posts too; if it was fruit, yogurt, cereal, coffee, milk I'd be pretty pleased overall. Would be nice to hear that is the case.

 

Well it would be nice to see it.

[legion3]

Hi

My findings on Getaway (just returned)

Free continental room service is pastries, coffee and juice

No yogurt, fruit or cereal etc anymore

Room service was 7.95. Served fast and all items were hot and didn't seem to have a limit. There was not an 18% service charge

Interesting side note... The most dishes I've ever seen in the hallway in6 ncl cruises! It could be I just noticed it more though!

 

This quote from Grancayman on another thread, confirms the added "enhanced" guest experience of fewer choices for free. :cool:

 

1. Charge $7.95 for room service. Which will still come on trays and plates, which many will go in the hallway.

 

2. Ban/ask passengers not to take food to cabins.

 

3. Change the free continental breakfast door hanger as to remove choices to a bare minimum. Which will still come on trays and plates, which many will go in the hallway.

 

 

What a coincidence!

[mking8288]

Breakfast Menu - new, enhanced & old

 

Click the follow link to open the *.JPG file to see the Breakfast Menu - variations.

 

This is the latest NCL May 2015 - cont'l ("free") breakfast menu for steerage.

 

This is the full the "enhanced"May 2015 full Room Service Menu, with hot breakfast" items. There is no toast, eggs benedict, bagel & lox, etc. (those are in the Suite/Haven ... :D - ask one's butler ... )

 

This was the 2011 - 2012 original con'l NCL Breakfast Menu a/k/a Door Hanger for steerage.

 

Now, take your pom pom's and start waving if you "like" the enhancement - count me OUT. :D :rolleyes: :mad: however.

 

 

Happy Memorial Day to all

Edited May 24, 2015 by mking8288

[NY Caligurl]

I think the people are complaining (as myself) about the rules *siiiiiiiiigh* have already PAID for their cruise. and these new' for profit rules' were put in place AFTER NCL recieved payment in full. So the smart thing as you say, is not an option for us. So as an "outsider', i hope you get it. Because im not shutting up, I will voice my fustration, i dont care who likes it or not. ( well at least NOT until this sunday cruise day when i get my drink on and all will be well with the universe and I wont remember how FDR and company tried to bend my booty over):D

 

I am frustrated with you. My NCL cruise consultant confirmed to me that they received an email stating that anyone who booked their cruise before they initiated the room service fee does not have to pay it, and talk to guest services when you get on the ship.

[mickeysgal]

Breakfast Menu - new, enhanced & old

 

Click the follow link to open the *.JPG file to see the Breakfast Menu - variations.

 

This is the latest NCL May 2015 - cont'l ("free") breakfast menu for steerage.

 

This is the full the "enhanced"May 2015 full Room Service Menu, with hot breakfast" items. There is no toast, eggs benedict, bagel & lox, etc. (those are in the Suite/Haven ... :D - ask one's butler ... )

 

This was the 2011 - 2012 original con'l NCL Breakfast Menu a/k/a Door Hanger for steerage.

 

Now, take your pom pom's and start waving if you "like" the enhancement - count me OUT. :D :rolleyes: :mad: however.

 

 

Happy Memorial Day to all

 

So anyone watching their sugar is basically out of luck on the "free" continental breakfast room service menu.

[LadySpoilt]

I am frustrated with you. My NCL cruise consultant confirmed to me that they received an email stating that anyone who booked their cruise before they initiated the room service fee does not have to pay it, and talk to guest services when you get on the ship.

 

I seriously question whether your cruise consultant has given you correct information

[mickeysgal]

I am frustrated with you. My NCL cruise consultant confirmed to me that they received an email stating that anyone who booked their cruise before they initiated the room service fee does not have to pay it, and talk to guest services when you get on the ship.

 

NCL could easily flag those accounts from the start so that you don't have to wait and use precious vacation time to try to explain the situation to whoever is behind the guest services counter that day and get them to agree with you.

[LMaxwell]

You all have a nice and safe holiday weekend. I'm out of here. The moderator continues to remove posts that are of discussion nature only. Have fun with that.

[punkincc]

I am frustrated with you. My NCL cruise consultant confirmed to me that they received an email stating that anyone who booked their cruise before they initiated the room service fee does not have to pay it, and talk to guest services when you get on the ship.

 

Yeah....I wish you lots of luck when you go down to guest services where you will be told that you are free to go to the buffet or MDR or O'Sheehans if you don't want to pay the RS fee, but otherwise there is nothing they can do and you should call Corporate or write them a letter after your cruise. If in fact they plan to "grandfather" everyone who booked before the change, I would think they would send an email out to booked passengers to inform them and figure out how they are going to sort people out on board, those who have to pay and those who are exempt. Seems like the line in Guest Services will be really long. Have heard no one thus far report that they were able to get the fee waived.

[Travelcat2]

The computer can be set up to not charge for room service for passengers that booked the change. It is not much different than ordering drinks when you have the alcohol package. Passengers that don't have the package are charged for the drink and others are not.

 

P.S. punkincc, still trying to figure out how you are thinking in terms of picking up plates in a restaurant vs. picking up plates all over the ship that are left outside of the door being the "same". NCL ships are large - try to envision walking from one end of the ship to the other on deck. Does it still seem the same as walking around a restaurant? I truly do not get it.

[ledodeck01]

I frequently enjoy having a croissant and coffee on my balcony in the early morning or a piece of pizza and a beer in the afternoon. I don’t spill and I don’t leave dirty dishes in the hallway. I recognize that some guests a simply ‘pigs’ but in general this has not been a big problem on any of the NCL ships on which we have traveled- perhaps some type to takeout container could minimize some spills? . We are not big users of room service (occasional breakfast) but paying $8.95 for room service would not be an alternative- for us its small snacks that would not justify a room services order- we simply wouldn’t have that pleasure as part of our cruise experience. We have been on 5 NCL cruises and will probably continue to use NCL but NCL would no longer be our first choice.

[rhblake]

As for grandfathering, I think you can forget that. NCL would have to grandfather passengers for 2 to 2 1/2 years or longer. Not going to happen.

[Travelcat2]

As for grandfathering, I think you can forget that. NCL would have to grandfather passengers for 2 to 2 1/2 years or longer. Not going to happen.

 

 

I suspect that this would only occur for passengers that cannot cancel without penalty.

[lettienets]

I can't believe yoghurt and cereal were taken off the continental free room service breakfast menu. Talk about chintzy and cheap. What hardship is it to NCL to plop those items on a breakfast tray?

[legion3]

i can't believe yoghurt and cereal were taken off the continental free room service breakfast menu. Talk about chintzy and cheap. what hardship is it to ncl to plop those items on a breakfast tray?

 

$7.95 + 18%

[Aquahound]

I am frustrated with you. My NCL cruise consultant confirmed to me that they received an email stating that anyone who booked their cruise before they initiated the room service fee does not have to pay it, and talk to guest services when you get on the ship.

 

If your cruise consultant received an email stating that, have your cruise consultant forward it to you for confirmation, and then please share it with all of us. Besides, why would your CC get this mystery email, but not anyone who is booked right now? That just doesn't make sense. I don't believe this supposed email for one second, but I will gladly eat crow if it can be proven to be true.

[lettienets]

$7.95 + 18%

[emoji1] Yes. But to take them off the door hanger free continental room service breakfast menu is really poor. I keep shaking my head at how cheap NCL can be to its customers. I got 3 more FCCs to use. [emoji57]

My cruise in June is NCL Star so I will see how things are going. Next two are HAL & Carnival. Then I will have to start using up my FCCs.

[swedish weave]

The computer can be set up to not charge for room service for passengers that booked the change. It is not much different than ordering drinks when you have the alcohol package. Passengers that don't have the package are charged for the drink and others are not.

 

P.S. punkincc, still trying to figure out how you are thinking in terms of picking up plates in a restaurant vs. picking up plates all over the ship that are left outside of the door being the "same". NCL ships are large - try to envision walking from one end of the ship to the other on deck. Does it still seem the same as walking around a restaurant? I truly do not get it.

 

Sometimes numbers canmake some things easier to understand.

 

The guest / crew ratio is a little less than two and a half guests for each crew member. Using the Star as an example, they show 2346 as guest capacity and 1083 crew.

 

That means there can be enough crew members ( especially room service) to manage any number of rooms that have plates outside.

 

I don't know of any land based businesses that have that ratio, so the numbers indicate that NCL could handle this problem if the crew members were deployed properly.

 

This strikes me as another example of problems being enhanced to justify their goals.

 

Some examples in other areas are the reduction of the size of Cagneys on the Star that coincides with the UDP promotion. The size was reduced to about half the original size and getting reservations has become very difficult.

 

I don't have personal experience in seeing the reduction of drink waiters on the pool deck, but have seen many posts stating it was very hard to get a drink by those who had the UBP. Prior to the UBP being offered as a booking perk, people were complaining about being pestered by servers to buy drinks every few minutes. Now the complaints go the other way.

 

I have not seen any numbers to indicate the guest/crew ratio has changed, so that leaves the question where are they now being used ??

Edited May 24, 2015 by swedish weave

[cruisebie]

$7.95 + 18%

 

 

Except that yogurt & cereal aren't even on the "for pay" section of the RS menu. Go figure.

 

Guess the only way to get them is to hoof it up to the buffet.

[Lulubelle45]

Are these changes still only on the Getaway and Breakaway or are they fleet wide now???

[sparks1093]

Sometimes numbers canmake some things easier to understand.

 

The guest / crew ratio is a little less than two and a half guests for each crew member. Using the Star as an example, they show 2346 as guest capacity and 1083 crew.

 

That means there can be enough crew members ( especially room service) to manage any number of rooms that have plates outside.

 

I don't know of any land based businesses that have that ratio, so the numbers indicate that NCL could handle this problem if the crew members were deployed properly.

 

This strikes me as another example of problems being enhanced to justify their goals.

 

Some examples in other areas are the reduction of the size of Cagneys on the Star that coincides with the UDP promotion. The size was reduced to about half the original size and getting reservations has become very difficult.

 

I don't have personal experience in seeing the reduction of drink waiters on the pool deck, but have seen many posts stating it was very hard to get a drink by those who had the UBP. Prior to the UBP being offered as a booking perk, people were complaining about being pestered by servers to buy drinks every few minutes. Now the complaints go the other way.

 

I have not seen any numbers to indicate the guest/crew ratio has changed, so that leaves the question where are they now being used ??

 

The crew is not comprised of only people in customer service roles as it includes the crew in engineering and deck and AFAIK the officers and managers and the behind the scenes folk, so once those crew members are subtracted out the ratio changes. I estimate that up to a third of the crew are in support roles (and that might be low).

[hpecorari]

http://i636.photobucket.com/albums/uu87/johnql/Getaway%20Cruise%20030814/Menus%20and%20Price%20Lists/BreakfastDoorHangerMenu.jpg

 

Is this still it?

 

No, this is.

 

 

No toast, no fruit, no yogurt, no cereal......

 

Harriet

[swedish weave]

The crew is not comprised of only people in customer service roles as it includes the crew in engineering and deck and AFAIK the officers and managers and the behind the scenes folk, so once those crew members are subtracted out the ratio changes. I estimate that up to a third of the crew are in support roles (and that might be low).

 

We have been led to believe that the DSC is the major portion of the crew's wages, so if NCL can give the DSC away as a booking perk, they could surely enlarge the crew to take care of the existing problems, couldn't they ??

 

They must be making lots of money to give away the biggest portion of the "onboard revenue producing items (DSC UDP UBP etc.