tonamie Posted March 30, 2017 #1 Share Posted March 30, 2017 We are fortunate to have a $400 OBC on a July, 2017 Alaska cruise. What can we use this money for while on the ship? Excursions? Drinks? Gratuities? Clothing? Casino? This is a first for us, and we are unfamiliar with Oceania's OBC policy. Thank you for responses! Link to comment Share on other sites More sharing options...
KT Freeman Posted March 30, 2017 #2 Share Posted March 30, 2017 OBC will appear as a credit on your statement. You can use it for excursions, Canyon Ranch Spa, any of the shops and bars - anything that requires a payment. You can use it in the casino at the slot machines through your cabin card by "withdrawing" an amount for fee; your "withdrawal" and the fee will appear on your statement. Link to comment Share on other sites More sharing options...
Rare LHT28 Posted March 30, 2017 #3 Share Posted March 30, 2017 You can use it in the casino at the slot machines through your cabin card by "withdrawing" an amount for fee; your "withdrawal" and the fee will appear on your statement. Is this something new ?? The machines have only accepted cash in the past but it has been a year since we were onboard maybe things have changed :confused: Link to comment Share on other sites More sharing options...
Rare LHT28 Posted March 30, 2017 #4 Share Posted March 30, 2017 We are fortunate to have a $400 OBC on a July, 2017 Alaska cruise. What can we use this money for while on the ship? Excursions? Drinks? Gratuities? Clothing? Casino? This is a first for us, and we are unfamiliar with Oceania's OBC policy. Thank you for responses! Usually anything you purchase on the ship your OBC can be used for Link to comment Share on other sites More sharing options...
Rare ORV Posted March 30, 2017 #5 Share Posted March 30, 2017 OBC will appear as a credit on your statement. You can use it for excursions, Canyon Ranch Spa, any of the shops and bars - anything that requires a payment. You can use it in the casino at the slot machines through your cabin card by "withdrawing" an amount for fee; your "withdrawal" and the fee will appear on your statement. Unless this is brand new I think you must be thinking of another cruise line. Non refundable OBC is definitely not able to be withdrawn in the casino. I'm not sure about refundable. Link to comment Share on other sites More sharing options...
Polecat Posted March 30, 2017 #6 Share Posted March 30, 2017 Can the OBC be used for gratuities? Link to comment Share on other sites More sharing options...
Paulchili Posted March 30, 2017 #7 Share Posted March 30, 2017 Can the OBC be used for gratuities? Yes Link to comment Share on other sites More sharing options...
I_r_a Posted March 30, 2017 #8 Share Posted March 30, 2017 Your OBC can be used to pay for anything that would otherwise be added to your bill. Ira Link to comment Share on other sites More sharing options...
kibutzer Posted April 2, 2017 #9 Share Posted April 2, 2017 Who should we contact, we were notified two days before the end of our journey we still had unused OBC, being value oriented cruisers were proceeded to use up the OBC the day before disembarkation. Returning home I noticed that my credit card was charged for the remaining amount of our OBC. it turns out that O accounting collected the outstanding OBC the same day we used it causing us to incur charges Seems unfair to me..... not a huge amount of money but really they can't wait until all the charges have cleared before the take back the OBC???? Help FDR if you are listening seems like bait and switch, or at least be very clear about when all OBC has to be used by...... Link to comment Share on other sites More sharing options...
colombiangirl Posted April 3, 2017 #10 Share Posted April 3, 2017 When we booked we got $500 per person OBC. I changed our cabin from a concierge to ph suite. Today I made final pay for our sailing and was told that we have $400 per person because the promo changed when we switched. How does that make sense? I upgrade, end up paying Oceania more money and get penalized?!? We also lost $100 that our travel agent gave us. It may not seem like a big deal but to me it is. We lost $300 that could have been well spent on drinks. Anyone else have a similar situation? My travel agent is "working on it", we shall see what happens. Sent from my SAMSUNG-SM-G935A using Forums mobile app Link to comment Share on other sites More sharing options...
Rare ORV Posted April 3, 2017 #11 Share Posted April 3, 2017 Who should we contact, we were notified two days before the end of our journey we still had unused OBC, being value oriented cruisers were proceeded to use up the OBC the day before disembarkation. Returning home I noticed that my credit card was charged for the remaining amount of our OBC. it turns out that O accounting collected the outstanding OBC the same day we used it causing us to incur charges Seems unfair to me..... not a huge amount of money but really they can't wait until all the charges have cleared before the take back the OBC???? Help FDR if you are listening seems like bait and switch, or at least be very clear about when all OBC has to be used by...... This sounds like a misunderstanding. More information needed. When we booked we got $500 per person OBC. I changed our cabin from a concierge to ph suite. Today I made final pay for our sailing and was told that we have $400 per person because the promo changed when we switched. How does that make sense? I upgrade, end up paying Oceania more money and get penalized?!? We also lost $100 that our travel agent gave us. It may not seem like a big deal but to me it is. We lost $300 that could have been well spent on drinks. Anyone else have a similar situation? My travel agent is "working on it", we shall see what happens. Sent from my SAMSUNG-SM-G935A using Forums mobile app Yes, what happened apparently you canceled your previous cruise and rebooked under the prevailing prices and promos. It's been this way for a while. Now if Oceania had offered you an upsell you would have been able to keep your previous promo. As you are spending more money I'm a bit confused why you are losing OBC from your TA. I'd really question that. When did you do the upgrade? Along with final payment or before? Any time there is any change on my reservation I always get a new invoice. Even if it's just having the specialties added. Link to comment Share on other sites More sharing options...
colombiangirl Posted April 4, 2017 #12 Share Posted April 4, 2017 (edited) Our TA didn't explain that we would be losing anything in the promo we had. She put me on hold, called Oceania and a few moments later came back and said everything had been taken care of. We went from Concierge to PH. My TA invoice shows a $500 per person OBC for a cruise of our length. When I questioned that the answer was "we can put whatever we want on there ultimately Oceania decides how much OBC you get". We don't sail until September 22nd, final payment is due this month. Apparently the TA is working on it and will get back to me. We shall see. Sent from my SAMSUNG-SM-G935A using Forums mobile app Edited April 4, 2017 by colombiangirl Link to comment Share on other sites More sharing options...
colombiangirl Posted April 4, 2017 #13 Share Posted April 4, 2017 Our TA didn't explain that we would be losing anything in the promo we had. She put me on hold, called Oceania and a few moments later came back and said everything had been taken care of. We went from Concierge to PH. My TA invoice shows a $500 per person OBC for a cruise of our length. When I questioned that the answer was "we can put whatever we want on there ultimately Oceania decides how much OBC you get". We don't sail until September 22nd, final payment is due this month. Apparently the TA is working on it and will get back to me. We shall see. Sent from my SAMSUNG-SM-G935A using Forums mobile app Sent from my SAMSUNG-SM-G935A using Forums mobile app Link to comment Share on other sites More sharing options...
Rare ORV Posted April 4, 2017 #14 Share Posted April 4, 2017 Okay, how long is your cruise? The confusion appears to be in the word "up to" If it's less than 14 days, then yes, it is $400 Link to comment Share on other sites More sharing options...
colombiangirl Posted April 4, 2017 #15 Share Posted April 4, 2017 We are on a 16 day Barcelona to Miami on Sirena in September. Sent from my SAMSUNG-SM-G935A using Forums mobile app Link to comment Share on other sites More sharing options...
JimandStan Posted April 4, 2017 #16 Share Posted April 4, 2017 The very first sentence of that Offer says that it only applies to NEW Bookings. If you upgraded an old booking, then I don't think that you can demand anything- I never hurts to throw yourself on their mercy, though. You may find a friendly ear. Give it a shot, but pleasantly :halo: Link to comment Share on other sites More sharing options...
islandwoman Posted December 27, 2017 #17 Share Posted December 27, 2017 Can I use Oceania onboard credit to pay for excursions booked online, in advance of sailing? Link to comment Share on other sites More sharing options...
bitob Posted December 27, 2017 #18 Share Posted December 27, 2017 No. But some cancel once on board and rebook with obc. It works if there is no waiting list for your tour Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Go-Bucks! Posted December 28, 2017 #19 Share Posted December 28, 2017 Is this something new ??The machines have only accepted cash in the past but it has been a year since we were onboard maybe things have changed :confused: I was told by a worker in the casino and someone at the Reception desk that OBC can be used in the casino (via the cabin card) but a 3% fee is charged. Link to comment Share on other sites More sharing options...
Rare LHT28 Posted December 28, 2017 #20 Share Posted December 28, 2017 I was told by a worker in the casino and someone at the Reception desk that OBC can be used in the casino (via the cabin card) but a 3% fee is charged. I wonder if they were thinking of this policy? What are the casino policies? Guests must be 18 or older to enter or gamble in the casinos on our ships. US dollars are used. A 3% fee will be charged to your account if we receive a cash advance against your shipboard account. There is a $3,000 maximum per guest per day for these cash advances. https://www.oceaniacruises.com/faq/ I wonder if anyone has used non refundable OBC in the casino ? Link to comment Share on other sites More sharing options...
oceansandseas Posted December 28, 2017 #21 Share Posted December 28, 2017 Last cruise on Riviera I asked in the casino and was told that I could not use non refundable OBC in the casino. Link to comment Share on other sites More sharing options...
Flatbush Flyer Posted December 28, 2017 #22 Share Posted December 28, 2017 When we booked we got $500 per person OBC. I changed our cabin from a concierge to ph suite. Today I made final pay for our sailing and was told that we have $400 per person because the promo changed when we switched. How does that make sense? I upgrade, end up paying Oceania more money and get penalized?!? We also lost $100 that our travel agent gave us. It may not seem like a big deal but to me it is. We lost $300 that could have been well spent on drinks. Anyone else have a similar situation? My travel agent is "working on it", we shall see what happens. Sent from my SAMSUNG-SM-G935A using Forums mobile app Anytime you change the booking, the deal may alter to whatever is current. Even the price match guarantee from a "book onboard" could mean a net loss if you price goes down $200 but your O Life OBC goes down $300. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Flatbush Flyer Posted December 28, 2017 #23 Share Posted December 28, 2017 Can I use Oceania onboard credit to pay for excursions booked online, in advance of sailing? Negative. Use the money for alcohol (a la carte or package) and tips once on board. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
DrHemlock Posted December 28, 2017 #24 Share Posted December 28, 2017 I wonder if they were thinking of this policy? What are the casino policies? Guests must be 18 or older to enter or gamble in the casinos on our ships. US dollars are used. A 3% fee will be charged to your account if we receive a cash advance against your shipboard account. There is a $3,000 maximum per guest per day for these cash advances. https://www.oceaniacruises.com/faq/ I wonder if anyone has used non refundable OBC in the casino ? There's the rub: the words "cash advance." That's not the same as non-refundable OBC. You present a credit card for your shipboard account when you check in for the cruise. If you request cash from the ship's purser and you don't have any refundable OBC, they will charge the cash to your credit card. The credit card company calls that transaction a "cash advance." They charge the person -- or, in this case, the cruise line -- a fee (usually 3% of the total) for the privilege. O is simply passing the fee through to the passenger. Additionally, all credit cards of which I am aware begin charging interest on the advanced cash from the day it was advanced, not from the close of the monthly billing cycle. (SedonaJoel may be able to confirm or refute this, if he's reading.) Be very careful with cash advances on credit cards unless you know exactly what you're getting into. They can get expensive in a hurry. Link to comment Share on other sites More sharing options...
Rare LHT28 Posted December 28, 2017 #25 Share Posted December 28, 2017 Last cruise on Riviera I asked in the casino and was told that I could not use non refundable OBC in the casino. that makes sense Link to comment Share on other sites More sharing options...
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