Thanks Celebrity!!!

[HappySailer88]

Thanks Celebrity!!!!!!!!!!

 

We were 3 days away from ourFeb 10 Cruise on the Equinox and I became extremely ill and needed surgery (11days later). As you can well imagined wehad to cancel. This trip was planned for a year. I organized and booked thecruise, flights , excursions, shuttles, hotels etc for 16 of us. 12 of the 16have never cruised. I finally talked my children (adults) and sister intotaking a cruise with us. ……To say we were heartbroken is an understatement.

 

Like most people (people Iasked) we did not have cancellation insurance…..I said to my DW the money wasbeing spent anyway, just out the memories L. When I called Celebrity to cancel they asked thereason for the cancellation. I explained my case and they stated they couldn’tmake no promises but if I could send in some sort of documentation they wouldreview. They did also state a number of time in most cases people are declinedfor a refund or a transfer....heck nothing to lose.

 

I proceeded to call the firstairline for the flight down, they said sorry and thanks for letting us know“you know the policy”. I called the second airline ( one I have never flownwith) and they asked why? I explained and they stated if I had some sort ofdocumentation they would allow a transfer. …..I had no problem gettingdocumentation.

 

Celebrity called back 1 weeklater and allowed us to transfer up to 1 year out! I could not believe it. Thank you Celebrity!! We have only beencruising for 5 short years ….obviously hooked on cruising and Celebrity.

 

I sent a friendly email to our first Airline to see ifthey would reconsider because of the actions of the others. Also stating howthey still managed to sell our seats for double the cost of what we paid.Daughter sat next to our seats and asked JThey have now allowed us to transfer also.

 

Very grateful how this allturned out, did not expect this.

 

Thanks again Celebrity!!!

[Orator]

Glad it all worked out for you and you return to full health.

[Beachlover1989]

It's really nice to hear that sometimes the correct decisions are made by a business, and especially a cruise line that I love! Hope you're feeling better!

 

 

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[jkgourmet]

GREAT - and thanks for letting us know.

 

May I ask, just out of pure curiosity: What level were you with X and what kind of cabin did you book?

 

Take care of yourself, and return to the ship ASAP.

[oneputt18]

So glad Celebrity came through for you and hope you enjoy your next cruise

 

Sent from my SM-G892A using Tapatalk

[fizzy1]

Thanks Celebrity!!!!!!!!!!

 

 

 

We were 3 days away from ourFeb 10 Cruise on the Equinox and I became extremely ill and needed surgery (11days later). As you can well imagined wehad to cancel. This trip was planned for a year. I organized and booked thecruise, flights , excursions, shuttles, hotels etc for 16 of us. 12 of the 16have never cruised. I finally talked my children (adults) and sister intotaking a cruise with us. ……To say we were heartbroken is an understatement.

 

 

 

Like most people (people Iasked) we did not have cancellation insurance…..I said to my DW the money wasbeing spent anyway, just out the memories L. When I called Celebrity to cancel they asked thereason for the cancellation. I explained my case and they stated they couldn’tmake no promises but if I could send in some sort of documentation they wouldreview. They did also state a number of time in most cases people are declinedfor a refund or a transfer....heck nothing to lose.

 

 

 

I proceeded to call the firstairline for the flight down, they said sorry and thanks for letting us know“you know the policy”. I called the second airline ( one I have never flownwith) and they asked why? I explained and they stated if I had some sort ofdocumentation they would allow a transfer. …..I had no problem gettingdocumentation.

 

 

 

Celebrity called back 1 weeklater and allowed us to transfer up to 1 year out! I could not believe it. Thank you Celebrity!! We have only beencruising for 5 short years ….obviously hooked on cruising and Celebrity.

 

 

 

I sent a friendly email to our first Airline to see ifthey would reconsider because of the actions of the others. Also stating howthey still managed to sell our seats for double the cost of what we paid.Daughter sat next to our seats and asked JThey have now allowed us to transfer also.

 

 

 

Very grateful how this allturned out, did not expect this.

 

 

 

Thanks again Celebrity!!!

 

 

 

This is good news for you . So glad you have managed to sort it .Was a little surprised when you said like most people you didn’t have cancelation insurance !!! Does this come as a separate insurance policy or don’t you have any travel insurance ? I thought everyone has cancelation insurance as part of your travel insurance. I know we in the UK do

 

 

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[Silkroad]

I hope you’ve had a successful surgery and a speedy recovery:). Thanks for sharing your story. It’s lovely to think that sometimes businesses have employees who both have a bit of wriggle room in the book of rules, and are willing to use it. I hope you’re able to board that ship with your family within the year!

[Zoedokey]

I hope people reading this decide they don't need travel insurance because Celebrity will let them rebook anyway. This is a rare thing.

 

 

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[sunpsyche]

It’s so nice when people have positive experiences to share. Glad you were able to have such a successful resolution. Hope you are feeling better and heal quickly.

[shukapaw]

You lucked out! As stated earlier, I hope others don't use your example as a reason for not purchasing the insurance and expecting a rosy outcome.

 

Congrats on dodging a bullet!

 

~Brian

[TeaBag]

You are well named......a happy sailor indeed. Thank you for posting this and kudos to Celebrity for being so generous. It is that kind of gesture that makes a great company.

[Talex831]

This is good news for you . So glad you have managed to sort it .Was a little surprised when you said like most people you didn’t have cancelation insurance !!! Does this come as a separate insurance policy or don’t you have any travel insurance ? I thought everyone has cancelation insurance as part of your travel insurance. I know we in the UK do

 

 

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No! In the US we elect to buy insurance. It’s up to each party to decide if they want it or not.

 

 

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[wrk2cruise]

I'm assuming the other 14 sailed without you. I'd think the size of the group you had booked had something to do with their generosity.

[jkgourmet]

I hope people reading this de cityde they don't need travel insurance because Celebrity will let them rebook anyway. This is a rare thing.

 

 

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I get what you are saying, but

The BIGGEST most important reason for buying travel insurance is to cover medical expenses and medical evacuation.

 

If one truly can't afford to loose the cruise fare, they really shouldn't be booking the cruise. But medical where your health insurance- now is worthless - that's a loss that can easily be hundreds of thousands of dollars.

[#55worktoplay]

That’s great and very fortunate for you without insurance that it didn’t happen 3 days into your cruise.

 

Wishing you a speedy recovery.

[George C]

Nice cruise line did the right things but good lesson get insurance.

[Shadow9612]

It's really nice to hear that sometimes the correct decisions are made by a business, and especially a cruise line that I love! Hope you're feeling better!

 

I agree. Thumbs-up to Celebrity. Wishing the OP a speedy recovery! It's nice to see positive/happy outcomes.

[Jade13]

I'm assuming the other 14 sailed without you. I'd think the size of the group you had booked had something to do with their generosity.

 

 

 

I would like to know if the other 14 continued on with the cruise.

 

 

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[HappySailer88]

Thanks for all the well wishes ! It's a slower then I would have liked recovery, but getting better every day. I still consider myself young at 52. I have never missed or called in sick for work in the 25 years I been there. I think I took my health for grant...not no more:) !!!! We have a good out of country health insurance, but no cancellation insurance. I will be looking into a credit card that does cover this now.

 

All of my family and friends went on the cruise except my DW. I felt so bad for her and tried to convince her to go. She stated " Would you go if I were sick"......"Of course I wouldn't dear" :cool::cool::) The kids were going to back out, one was a nurse even. Had to do some convincing there.

 

We are only a "Classic" and it was a 2A cabin . I think between the situation and that fact Celebrity even goes as far as review our cruising habits. How often, what my DW spends in the casino :), what we purchase over and above our OBC etc. ( just my thoughts) ........I am going to go with they felt sorry for us :), and I don't think they do realize that I have introduced 18 new customer to the line that they would not have had.

 

I have always been their cheapest form of advertising and still will be.