Luvcrusn Posted April 22, 2018 #1 Share Posted April 22, 2018 (edited) I just went to the Celebrity site and found this. I shudder to see what will happen next. I tried to post the picture but couldn't. Sorry I missed you, I'm currently on a cruise for some much needed downtime. Be back soon!Sincerely yours,The Celebrity Website For general information during this outage contact us at 1-877-812-4739 Sorry I missed you, I’m currently on a cruise for some much needed downtime. Be back soon! Sincerely yours, The Celebrity Website For ge Sorry I missed you, I’m currently on a cruise for some much needed downtime. Be back soon! Sincerely yours, The Celebrity Website neral information during this outage, contact us at Edited April 22, 2018 by Luvcrusn Addition Link to comment Share on other sites More sharing options...
Z'Loth Posted April 22, 2018 #2 Share Posted April 22, 2018 To be fair, a lot of IT maintenance takes place on a Saturday evening/Sunday morning, and it's past midnight on the east coast. Here is that screen shot.... Link to comment Share on other sites More sharing options...
OwlMan98 Posted April 22, 2018 #3 Share Posted April 22, 2018 Royal Caribbean site is down as well. Makes sense as they are sister companies. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
Z'Loth Posted April 22, 2018 #4 Share Posted April 22, 2018 Eyup. Link to comment Share on other sites More sharing options...
JoyMouse Posted April 22, 2018 #5 Share Posted April 22, 2018 Maybe they will fix my not being able to access the cruise planner for the last 6 weeks. Works on Royal but not Celebrity. I haven’t gotten around to calling yet. Sent from my iPad using Tapatalk Link to comment Share on other sites More sharing options...
sailco Posted April 22, 2018 #6 Share Posted April 22, 2018 The Azamara web site has been having all sorts of trouble too. It's down for maintenance until 11pm. Looks like the same IT people are trying to fix all three sites in one go. This should be interesting .... Link to comment Share on other sites More sharing options...
Z'Loth Posted April 22, 2018 #7 Share Posted April 22, 2018 Both RCL and Carnival seem to be up and operational now. Link to comment Share on other sites More sharing options...
Bo1953 Posted April 22, 2018 #8 Share Posted April 22, 2018 Yes, I have seen this exact message from time to time and took it as maintenance regardless of when it appeared. At least there is a 'humourous' message... It always works out for me, we very rarely have any other issues with the site. bon voyage Link to comment Share on other sites More sharing options...
Luvcrusn Posted April 22, 2018 Author #9 Share Posted April 22, 2018 Both RCL and Carnival seem to be up and operational now.[/quoteRoyal, Celebrity and Azamara are under the Royal Caribbean umbrella. Carnival is unrelated. Link to comment Share on other sites More sharing options...
cangelmd Posted April 22, 2018 #10 Share Posted April 22, 2018 On our last Celeb cruise this past January, we did the Chefs Table dinner. The officer that hosted the dinner was technology officer whose biggest job right now is beta testing the app on board. He made the mistake of asking had anyone used the website - the subsequent laughter was quite amusing Link to comment Share on other sites More sharing options...
dkjretired Posted April 22, 2018 #11 Share Posted April 22, 2018 My bank is down now for maintenance... Link to comment Share on other sites More sharing options...
Luvcrusn Posted April 22, 2018 Author #12 Share Posted April 22, 2018 My bank is down now for maintenance... My email through AOL has been down for 8 days because of server issues. If you can believe it their IT Is worse than Celebrity's and that's saying something.:eek: Link to comment Share on other sites More sharing options...
lisiamc Posted April 22, 2018 #13 Share Posted April 22, 2018 My email through AOL has been down for 8 days because of server issues. If you can believe it their IT Is worse than Celebrity's and that's saying something.:eek: Eight days is a long time to lose access to email! In your shoes, I’d be looking for a new email provider. Link to comment Share on other sites More sharing options...
Luvcrusn Posted April 22, 2018 Author #14 Share Posted April 22, 2018 (edited) Eight days is a long time to lose access to email! In your shoes, I’d be looking for a new email provider. Thanks. I have one but can't access the emails that have come to the AOL and continue to come. It's a PAIN! Spent a lot of time contacting everyone who has that address and asking them to change how they contact me. It is awful when you have to spend a week + (or in Celebrity's case a year +) dealing with IT issues you as a customer have absolutely no fault in creating and no ability to solve. To Cangelmd: thanks for the laugh! DH was wearing my coffee across the table when I read it. :-) Edited April 22, 2018 by Luvcrusn Addition Link to comment Share on other sites More sharing options...
jagoffee Posted April 22, 2018 #15 Share Posted April 22, 2018 I am hoping that I can access my full account using my IPad after the update. The last update broke that portion of the website. Link to comment Share on other sites More sharing options...
phoenix_dream Posted April 22, 2018 #16 Share Posted April 22, 2018 Worked on 100's of IT projects before I retired. Some system updates require the system to be unavailable to the public. They choose the least disruptive time if possible. Midnight seems to fit that bill. Seems reasonable to me. Link to comment Share on other sites More sharing options...
Lastdance Posted April 22, 2018 #17 Share Posted April 22, 2018 My email through AOL has been down for 8 days because of server issues. If you can believe it their IT Is worse than Celebrity's and that's saying something.:eek: i have been having issues with mine too; however, I was able to go to safari and preferences to switch some things around to improve it. It is still a little finicky to connect, but I am getting used to the roundabout!:rolleyes: I feel your pain! Link to comment Share on other sites More sharing options...
Blockschip Posted April 22, 2018 #18 Share Posted April 22, 2018 My email through AOL has been down for 8 days because of server issues. If you can believe it their IT Is worse than Celebrity's and that's saying something.:eek: AOL still exists?? Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Luvcrusn Posted April 22, 2018 Author #19 Share Posted April 22, 2018 AOL still exists?? Sent from my iPhone using Forums Thanks. That made me feel so much better. About a year ago Verizon (you know them?) bought AOL and transferred all their emails to AOL as the server and you could keep your same email address. Sent from my SM-G930V using Forums mobile app Link to comment Share on other sites More sharing options...
az_tchr Posted April 23, 2018 #20 Share Posted April 23, 2018 Had to laugh at this thread. Celebrity website is notorious for having issues. I actually have the solution. I explore cruises using my TAs website. If on board book then or with TA. Have TA send me copy of Celebrity invoice. The day of my cruise I put a piece of masking tape on each suitcase with my cabin number. Had the cases to the porter. Checkin using the invoice from my TA. Only a minute longer and never an issue with the website. They only time I use is for looking at shore excursions. If I want to book I either call Celebrity or my TA. Lots easier. No stress. Link to comment Share on other sites More sharing options...
ChucktownSteve Posted April 23, 2018 #21 Share Posted April 23, 2018 Thanks. That made me feel so much better. About a year ago Verizon (you know them?) bought AOL and transferred all their emails to AOL as the server and you could keep your same email address. In my day they called it AOHell. I have ATT email and they use Yahoo to manage it. Not good either. Link to comment Share on other sites More sharing options...
Luvcrusn Posted April 23, 2018 Author #22 Share Posted April 23, 2018 In my day they called it AOHell. I have ATT email and they use Yahoo to manage it. Not good either. Here's a bit of bad news. The problem has been caused by AOL merging 3 servers VERIZON, AOL and YAHOO into 1. That caused our VERIZON email addresses to go into some alternate universe:mad:.:eek: Link to comment Share on other sites More sharing options...
broadwaybaby123 Posted April 23, 2018 #23 Share Posted April 23, 2018 It's still down as of this morning. I tried to log into my loyalty account and was unable to do so. Now, granted I haven't been on in a few months, so I forgot my credentials, so the first few failed attempts to log in were my fault. However, I asked for my username and password to be sent to my email. I was able to get the correct username and reset the password, however, after that it wouldn't let me log in. Link to comment Share on other sites More sharing options...
Luvcrusn Posted April 23, 2018 Author #24 Share Posted April 23, 2018 It's still down as of this morning. I tried to log into my loyalty account and was unable to do so. Now, granted I haven't been on in a few months, so I forgot my credentials, so the first few failed attempts to log in were my fault. However, I asked for my username and password to be sent to my email. I was able to get the correct username and reset the password, however, after that it wouldn't let me log in. Hi have found over the past year that I am most successful on the Celebrity site when I've cleared cookies, cache and browsing history and then open an Incognito window. It certainly does NOT always work, but is does work most often. Good luck! Link to comment Share on other sites More sharing options...
Lastdance Posted April 23, 2018 #25 Share Posted April 23, 2018 AOL still exists?? Sent from my iPhone using Forums Yes...for me on my iMac...it is working! Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
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