purplecow15 Posted July 16, 2019 #1 Share Posted July 16, 2019 (edited) Anyone still waiting on their cruise history to be updated and latitude rewards added? Its been over 30 days. Have sent email to NCL with no response. Tried calling and hung up after over 30 minutes on hold. We have next cruise booked and should be platinum so getting frustrated. Edited July 16, 2019 by purplecow15 Link to comment Share on other sites More sharing options...
DominicAUS Posted July 16, 2019 #2 Share Posted July 16, 2019 The platinum perks are only when you’re onboard. If your next cruise isn’t for awhile. I’d hold off it try calling them again? Link to comment Share on other sites More sharing options...
Rare BirdTravels Posted July 17, 2019 #3 Share Posted July 17, 2019 Nope. Usually posted in 48 hours. Link to comment Share on other sites More sharing options...
Sand and Seas Posted July 17, 2019 #4 Share Posted July 17, 2019 My DS returned from Gem cruise on 7/12. Just checked and his cruise is showing in his Latitudes list. Link to comment Share on other sites More sharing options...
cruisinmeme Posted July 17, 2019 #5 Share Posted July 17, 2019 3 hours ago, purplecow15 said: Anyone still waiting on their cruise history to be updated and latitude rewards added? Its been over 30 days. Have sent email to NCL with no response. Tried calling and hung up after over 30 minutes on hold. We have next cruise booked and should be platinum so getting frustrated. I cruised June 2-June 9 and called various number being told each time they would send email to latitudes for me. NOTHING. So after calling at lease 3 times i called tonight (800-327-7030) the lady updated my history while on phone. She added 7 points. I am sick of messing with it but i know that is wrong. I have always gotten more points that this. I had a balcony room. My last cruise was a lesser class cabin and i had 14 points. I am just glad it finally got added to my history. I am getting close to platinum plus and the additional points would help but i am not going to keep contacting them. good luck. Link to comment Share on other sites More sharing options...
zqvol Posted July 17, 2019 #6 Share Posted July 17, 2019 58 minutes ago, cruisinmeme said: I cruised June 2-June 9 and called various number being told each time they would send email to latitudes for me. NOTHING. So after calling at lease 3 times i called tonight (800-327-7030) the lady updated my history while on phone. She added 7 points. I am sick of messing with it but i know that is wrong. I have always gotten more points that this. I had a balcony room. My last cruise was a lesser class cabin and i had 14 points. I am just glad it finally got added to my history. I am getting close to platinum plus and the additional points would help but i am not going to keep contacting them. good luck. The correct number of points for a balcony room is 7, unless you booked it as a Latitudes special offer. It seems that you got all the points that you are entitled to receive. Link to comment Share on other sites More sharing options...
Sand and Seas Posted July 17, 2019 #7 Share Posted July 17, 2019 Yes, Balcony for 7 days is 7 points unless it was booked as a Latitudes offer. A couple of years ago you could get an additional 7 points for that week if you had booked it 9 months out but that is no longer true. 2 Link to comment Share on other sites More sharing options...
dexddd Posted July 17, 2019 #8 Share Posted July 17, 2019 Good luck. That department falls behind the IRS in service from our experience. Link to comment Share on other sites More sharing options...
SouthLyonCruiser Posted July 17, 2019 #9 Share Posted July 17, 2019 8 hours ago, Sand and Seas said: Yes, Balcony for 7 days is 7 points unless it was booked as a Latitudes offer. A couple of years ago you could get an additional 7 points for that week if you had booked it 9 months out but that is no longer true. I am glad that most of my points are from the "good old days" when you got double points for booking nine or more months in advance. We always book way out so that we can pick our cabin. We are platinum and, with the new "deal" of discontinuing the double points policy, we would still be behind. Link to comment Share on other sites More sharing options...
Tagsalong Posted July 17, 2019 #10 Share Posted July 17, 2019 We cruised on the Sun in June and did not get it added to our history nor the points for over three weeks. Called Norwegian and the rep added the points and updated history while on the phone. Link to comment Share on other sites More sharing options...
Sand and Seas Posted July 17, 2019 #11 Share Posted July 17, 2019 2 hours ago, SouthLyonCruiser said: I am glad that most of my points are from the "good old days" when you got double points for booking nine or more months in advance. We always book way out so that we can pick our cabin. We are platinum and, with the new "deal" of discontinuing the double points policy, we would still be behind. Yes, we always booked far in advance too. Those extra points helped us when they created the new Platinum Plus category. We will never make it to the top category. 1 Link to comment Share on other sites More sharing options...
cruisinmeme Posted July 18, 2019 #12 Share Posted July 18, 2019 13 hours ago, SouthLyonCruiser said: I am glad that most of my points are from the "good old days" when you got double points for booking nine or more months in advance. We always book way out so that we can pick our cabin. We are platinum and, with the new "deal" of discontinuing the double points policy, we would still be behind. Apparently things changed and I slept thru the announcement. Yes, we book at lease a year out. All my cruises had high points. We have done 8 NCL cruses and 4 have been suites. With all the points piling up we made platinum fast. Guess having so many classes now they had to cut back somewhere. Well hands down the benefits NCL has compared to carnival it is still a win win. 1 Link to comment Share on other sites More sharing options...
Rare kjquilts Posted July 18, 2019 #13 Share Posted July 18, 2019 Latitudes Rewards Program https://www.ncl.com/latitudes-rewards-program#!#latitudes_rewards_program We're Platinum Plus but won't live long enough to make Ambassador. Doesn't matter because we're pretty happy with the Platinum Plus perks. 1 Link to comment Share on other sites More sharing options...
Goldconnection Posted July 18, 2019 #14 Share Posted July 18, 2019 We haven't had any problems. Link to comment Share on other sites More sharing options...
Budget Queen Posted July 18, 2019 #15 Share Posted July 18, 2019 I also am missing points. 😀🤔🤔. I did call and also sent in at least 3 email requests with all the specific information- ship date and reservation number. Sail in June. I’m sailing today and plan on going to Cruise Next. I’m sorry to hear this seems to be a greater problem than I thought. My case I assumed was because I sailed the ship for 4 cruises in June. So looking quickly at my list could have looked like it was there. It it really doesn’t matter in my case I’m already Ambassador. Link to comment Share on other sites More sharing options...
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