Refund processing time tracking thread (October 2020 and beyond)

[Pratique]

Two weeks

[Cruise Gopher]

I’m at the two week point today and still no refund. I’m checking my AMEX account like every 30 mins. Lol

 

I booked through a TA and I submitted the refund form myself online on December 2nd and printed out the confirmation page. 
 

Maybe tomorrow? 😞

[jalves]

Had a November 1 cruise on the Harmony that was canceled.  It took ~15 calendar days for the refund to appear on my credit card.

[Sunshine3601]

I called to request refund for my January sailing on December 2nd or the 3rd and I received full refund today.    Seems to be the average return for all my cancelled cruises. 

[Ourusualbeach]

There are several factors at play that determine the length of time for a refund of both cruise fares and cruise planner purchases. 
 

For  the vast majority of cases if you cancel a sailing or cruise planner purchases those refunds come very quickly.

 

If Royal cancels the cruise then the refunds are taking longer.

 

If Royal cancel and you were booked in a group it can take longer still.

 

 

[Tree_skier]

TA requested refund Dec 6th for a Feb 20th cruise Royal cancelled and today received all cash paid on credit card.  I also had a small FCC put towards that cruise from something I cancelled previously.  That'll be coming back in FCC and I haven't seen anything on that yet but I'm not in any hurry for that.

 

My refund showed up on my CC in 6 different credits completely unrelated to any invoice amount or way that I paid off the cruise,  That being said, it was to the penny correct.

[Ourusualbeach]

8 minutes ago, Tree_skier said:

TA requested refund Dec 6th for a Feb 20th cruise Royal cancelled and today received all cash paid on credit card.  I also had a small FCC put towards that cruise from something I cancelled previously.  That'll be coming back in FCC and I haven't seen anything on that yet but I'm not in any hurry for that.

 

My refund showed up on my CC in 6 different credits completely unrelated to any invoice amount or way that I paid off the cruise,  That being said, it was to the penny correct.

Nice.  Now if I could only get my refund....maybe I need a new TA.🤣

[Tree_skier]

2 minutes ago, Ourusualbeach said:

Nice.  Now if I could only get my refund....maybe I need a new TA.🤣

I know a good one 🙂 

[Cruise Gopher]

Still no refund on mine, which was requested on December 2nd. Sucks that people who requested after me are already getting refunds. There is clearly no order to their process. 

[zalusky]

I got my NRD for a sailing they cancelled on Dec 2 today December 17.  So two weeks.   Waiting to hear on the FCCs that we’re applied and being reissued.

[Cruise Gopher]

Christmas came a week early, I received my refund overnight!! 

[molly361]

13 hours ago, Ourusualbeach said:

Nice.  Now if I could only get my refund....maybe I need a new TA.🤣

[mworkman]

Our TA submitted for our refunds and one is over 30 days, the other is less than a week...still waiting. I know it states 45-60 business days so i will keep waiting until that time before i start rattling some cages.

[desertr0se]

HAL cancelled our cruise which was to depart Dec. 19, 2020.  They asked us if we wanted the FCC or a refund.  We decided we wanted the refund.  The form was submitted to HAL on Nov. 3rd by our TA.  We still do not have our refund. So, I disputed the transaction with my Credit Card company this morning.  Why?  Because if you wait too long, you can’t even do that! $10,000 plus is a lot of money. 

[TYMAN]

Got my refund last night for my canceled 2/21/21 Harmony cruise. It was a casino comp, but I paid for upgrade, taxes, fees. It was posted as five credits, but the total was right. I booked through the casino folks....

[Missusdubbya]

Nearly 6 weeks for a cruise cancelled by RC (Australia)

[retiredgram]

Royal cancelled our Jan. 29, 2021 cruise.  Put in for a refund on Dec. 2 and everything was posted back on the credit card today. CC statement shows it was credited back on Dec. 13, but it just showed up today.  Fast turn around.

 

[desertr0se]

On 12/18/2020 at 7:50 AM, desertr0se said:

HAL cancelled our cruise which was to depart Dec. 19, 2020.  They asked us if we wanted the FCC or a refund.  We decided we wanted the refund.  The form was submitted to HAL on Nov. 3rd by our TA.  We still do not have our refund. So, I disputed the transaction with my Credit Card company this morning.  Why?  Because if you wait too long, you can’t even do that! $10,000 plus is a lot of money. 

The funds were backed off my card the next day.  No word from HAL.  They still owe me $800 which was the deposit. 

[mworkman]

Just received one of our refunds.

[Cruise Gopher]

Got my cruise refund on December 18th but we still have not received the refund for our cruise planner purchases (shore ex and internet). I got an email earlier this month saying they would be refunded but they still haven’t. 
 

Has anyone else experienced something similar?