Ollie Smith's videos today

[bbtablet]

Am I the only customer who is irritated by the fact that in his videos Olly says "it's so easy and straight forward", and yet nowhere is there even an acknowledgement of the fact that some, probably mainly elderly, passengers are certain not to own a smart phone?

 

People without smart phones are clearly not catered for and appear to be "blanked" as a nuisance by P&O and also often the Government. This must be causing unecessary alarm and puzzlement for some.

 

Why is there not a clear and obvious paragraph on all the P&O and relevant Government pages that describe the use of smart mobile phones before, on board and afterwards entitled "Don't have a smart phone?" which then addresses the situation in plain English. This should also have been covered in the Olly videos.

 

All parties also do not seem to understand that some elderly folk have a mobile phone but it is not a smart phone - I wonder how these passengers will be getting on when they realise the difference?

[Rebjon]

People who don't live their lives or don't want to live their lives without a smart phone permanently attached to their hands are increasingly becoming non citizens.

[Ardennais]

And many of those very people are unlikely even to have seen the video in the first place if they’ve booked through a TA and don’t have internet access. 
I agree, the video was breezy and made everything seem so easy. 

[Les_ldh]

Personally I found them quite useful.

[Britboys]

I didn't even bother to look as my cruise isn't until late summer next year and who knows what the situation will be like then...

[Bazrat]

Interesting how P&O are dammed whatever they try to do.

[Gettingwarmer]

10 hours ago, Bazrat said:

Interesting how P&O are dammed whatever they try to do.

Yes some asked for simple explanations. This is a précis of what is written on their website. 

[terrierjohn]

1 minute ago, Gettingwarmer said:

Yes some asked for simple explanations. This is a précis of what is written on their website. 

Quite, nothing.😁

[Gettingwarmer]

5 minutes ago, terrierjohn said:

Quite, nothing.😁

The website is full of information. Unfortunately to access it you have to see the small bar the top in muted colours. People looking don’t see this. 

[Megabear2]

I can't complain about them giving information, however they choose to do it.  I've spent months complaining about of a lack of it so kudos to them for sending me something even if I did receive it three times with one being for a cruise sailing on December 30th 2022!

[Eglesbrech]

I find the videos engaging and a convenient way of giving the information so well done P&O for doing something to add to clarity.

 

I do however agree with then OP that those without a smart phone appear to be largely ignored unless of course there is a printed pack for those guests? No one on here would know about it as by using this site we obviously have some access to online information so won’t have made a request for this.

 

I must try the wine Olly mentions at some time in the future 

[Scribbler11]

No problem with using videos to convey information but it must be accurate and comprehensive. I found this vid confusing because it was aimed at no fly cruisers ( although it didn't make that clear) as there was no mention of having to take a PCR test at a approved testing site three days before flying.

P&O are looking to reassure potential customers that all is simple and easy but actually it is anything but. For example, nothing on the vid about some Caribbean islands refusing to allow passengers off the ship unless they are booked on a ships excursion ie Barbados and St Kitts...you have to trawl through the P&O web site to discover this stuff.

 

[Castle25]

15 minutes ago, Scribbler11 said:

No problem with using videos to convey information but it must be accurate and comprehensive. I found this vid confusing because it was aimed at no fly cruisers ( although it didn't make that clear) as there was no mention of having to take a PCR test at a approved testing site three days before flying.

P&O are looking to reassure potential customers that all is simple and easy but actually it is anything but. For example, nothing on the vid about some Caribbean islands refusing to allow passengers off the ship unless they are booked on a ships excursion ie Barbados and St Kitts...you have to trawl through the P&O web site to discover this stuff.

 

so...the "Visiitng the  Caribbean" video didn't mention this then........

Edited October 12, 2021 by Castle25

[Gettingwarmer]

1 hour ago, Scribbler11 said:

No problem with using videos to convey information but it must be accurate and comprehensive. I found this vid confusing because it was aimed at no fly cruisers ( although it didn't make that clear) as there was no mention of having to take a PCR test at a approved testing site three days before flying.

P&O are looking to reassure potential customers that all is simple and easy but actually it is anything but. For example, nothing on the vid about some Caribbean islands refusing to allow passengers off the ship unless they are booked on a ships excursion ie Barbados and St Kitts...you have to trawl through the P&O web site to discover this stuff.

 

You seem to have only watched one of the videos

[Scribbler11]

38 minutes ago, Gettingwarmer said:

You seem to have only watched one of the videos

Yes just found the Caribbean one at the bottom of the pile...thank you

[Lisashusband]

I was very pleased to hear that specialty dining would be available to book again via the personaliser, got into a proper state trying to book the Epicurian for the wife’s 50th in August using the app !

[Bgees]

Talking of videos, has anyone seen the new P&O TV advert? Lots of maskless singing and dancing, sitting at the bar joking with the barman, etc. Very realistic!