Biker19 Posted December 30, 2022 #126 Share Posted December 30, 2022 5 minutes ago, fredmdcruisers said: email address ??? shareholderbenefit@rccl.com 1 Link to comment Share on other sites More sharing options...
Tlbecker1 Posted December 30, 2022 #127 Share Posted December 30, 2022 3 hours ago, frosty52 said: Now I am confused - does the request not work using the link or did you mean a confirmation would not generate if you use the link. Thanks again. I have submitted requests for OBC at least 20 times in the last 2 years. You get a confirmation sometimes and sometimes not. If I don’t receive one(even if I do), I always login to my account/select the cruise to check and see if the OBC has been applied. You should get a confirmation, but there have been many times I didn’t get one, but my OBC was applied. 2 Link to comment Share on other sites More sharing options...
Morecruisesplz Posted December 30, 2022 #128 Share Posted December 30, 2022 3 minutes ago, Tlbecker1 said: You should get a confirmation, but there have been many times I didn’t get one, but my OBC was applied. Like everything Royal! 1 Link to comment Share on other sites More sharing options...
Starry Eyes Posted December 31, 2022 #129 Share Posted December 31, 2022 I use the link. I consistently and promptly receive the credit. I am notified with a new copy of my invoice showing the OBC via email. 4 Link to comment Share on other sites More sharing options...
frosty52 Posted December 31, 2022 #130 Share Posted December 31, 2022 2 hours ago, Starry Eyes said: I use the link. I consistently and promptly receive the credit. I am notified with a new copy of my invoice showing the OBC via email. Yes, I sent mine in using the link and this afternoon I received an email showing the credit applied and it popped up on my cruise planner. Thanks to everyone for your input. 2 Link to comment Share on other sites More sharing options...
Morecruisesplz Posted December 31, 2022 #131 Share Posted December 31, 2022 11 hours ago, frosty52 said: Yes, I sent mine in using the link and this afternoon I received an email showing the credit applied and it popped up on my cruise planner. Thanks to everyone for your input. Fingers crossed. Submitted for 4 cruises yesterday (with the help of many of you here). B3B are all w/i 3 weeks so not sure what issues that will present. 1 Link to comment Share on other sites More sharing options...
Rare island lady Posted December 31, 2022 #132 Share Posted December 31, 2022 21 hours ago, Biker19 said: Neither worked for me when I tried it. Based on my experience and other reports here, the email method works much faster and provides the feedback you were looking for. That is the only way I do it. Get an almost immediate reply, then OBC shows up on an updated confirmation they send me via email within a day or two. Link to comment Share on other sites More sharing options...
Morecruisesplz Posted January 4, 2023 #133 Share Posted January 4, 2023 On 12/31/2022 at 9:08 AM, fredmdcruisers said: Fingers crossed. Submitted for 4 cruises yesterday (with the help of many of you here). B3B are all w/i 3 weeks so not sure what issues that will present. Day 3 of B3B and still no response re: shareholder benefit request on 12/31. Can guest services or loyalty ambassador help onboard? Link to comment Share on other sites More sharing options...
frosty52 Posted January 4, 2023 #134 Share Posted January 4, 2023 14 minutes ago, fredmdcruisers said: Day 3 of B3B and still no response re: shareholder benefit request on 12/31. Can guest services or loyalty ambassador help onboard? I would give it another couple days before you get concerned. The offices were probably minimally staffed due to Jan 1 and 2 were possibly holidays for those staff members. 1 Link to comment Share on other sites More sharing options...
Tlbecker1 Posted January 4, 2023 #135 Share Posted January 4, 2023 45 minutes ago, fredmdcruisers said: Day 3 of B3B and still no response re: shareholder benefit request on 12/31. Can guest services or loyalty ambassador help onboard? No, that has to be done before your cruise starts. They are unable to assist you with it and it should always happen before you start your cruise. We have never had it appear during our cruise, maybe you will have luck though. 1 Link to comment Share on other sites More sharing options...
cruisinfanatic Posted March 2, 2023 #136 Share Posted March 2, 2023 does it matter how far ahead of your cruise to request the obc? Link to comment Share on other sites More sharing options...
zebra36 Posted March 2, 2023 #137 Share Posted March 2, 2023 As long as you have a reservation number should not matter as far as I know. Link to comment Share on other sites More sharing options...
GStanMus Posted March 2, 2023 #138 Share Posted March 2, 2023 52 minutes ago, cruisinfanatic said: does it matter how far ahead of your cruise to request the obc? I would say 90 days before departure. 1 Link to comment Share on other sites More sharing options...
Longhorn Cruiser Posted March 2, 2023 #139 Share Posted March 2, 2023 4 minutes ago, GStanMus said: I would say 90 days before departure. I have done it sooner, but this is the official policy: Dear Shareholder, Welcome to the Shareholder Benefit request form. Please submit requests 3 weeks prior to sail date and expect our response within 7 days. We will process the Shareholder Benefit onboard credit in accordance with our privacy policy available here https://www.royalcaribbean.com/resources/privacy-policy. Link to comment Share on other sites More sharing options...
cruisegirl1 Posted March 2, 2023 #140 Share Posted March 2, 2023 I submit the paperwork via an email as soon as I make the booking. This is one of the best departments in the company. Quick to take care of the benefit. They used to send an email that the benefit was applied, now I get a form showing the OBC. M 2 1 Link to comment Share on other sites More sharing options...
molly361 Posted March 2, 2023 #141 Share Posted March 2, 2023 I just sent mine in for a 2024 cruise Link to comment Share on other sites More sharing options...
cruisinfanatic Posted March 2, 2023 #142 Share Posted March 2, 2023 1 hour ago, GStanMus said: I would say 90 days before departure. didn't ask for a guess Link to comment Share on other sites More sharing options...
neverbeenhere Posted March 2, 2023 #143 Share Posted March 2, 2023 We send ours in upon receiving the booking number. We have had it disappear when we’ve “jacked around” with our booking, so I always check again after all the jacking is done. Link to comment Share on other sites More sharing options...
Rare island lady Posted March 3, 2023 #144 Share Posted March 3, 2023 I always request as soon as I book a cruise. Have OBC credited into late 2024 already. Link to comment Share on other sites More sharing options...
Morecruisesplz Posted March 3, 2023 #145 Share Posted March 3, 2023 6 minutes ago, island lady said: I always request as soon as I book a cruise. Have OBC credited into late 2024 already. Mine were never responded to for our b3b in January 2023. Is it too late to check into it? Link to comment Share on other sites More sharing options...
Biker19 Posted March 3, 2023 #146 Share Posted March 3, 2023 (edited) 14 hours ago, cruisinfanatic said: didn't ask for a guess A lot of info on CC is just that and you don't have to ask for it. Edited March 3, 2023 by Biker19 1 Link to comment Share on other sites More sharing options...
LadyZolt Posted March 3, 2023 #147 Share Posted March 3, 2023 We submitted the form for the credit last week for a cruise leaving March 18th and didn't get any confirmation or response. So, we emailed them this morning and got a reply within a few hours saying "We didn't receive your request. Please submit again." So, my husband re-submitted the form and also sent an email with the info. Hopefully, one of them works! 1 Link to comment Share on other sites More sharing options...
crzndeb Posted March 3, 2023 #148 Share Posted March 3, 2023 (edited) I have always used shareholderbenefit@rccl.com, and always received confirmation and had it posted on my cruises within 24-48 hours. I black out all personal info and circle my name, the Royal shares info, and the date of my stock form. Then take a picture. I list cruise or cruises with booking number, ship and date. The only issues I have had, and had to resend, were due to my errors. But their response emails were always within a timely matter. Edited March 3, 2023 by crzndeb 1 Link to comment Share on other sites More sharing options...
Minorhawk Posted March 25 #149 Share Posted March 25 (edited) On 10/5/2022 at 9:43 PM, SusieAV8R said: RCL Shareholder benefits are now combinable with other benefits. $250 OBC for sailings 14 or more nights; $100 OBC for sailings 6-13 nights; $50 OBC for sailings of 5 nights or less. Your snail mail may not be arriving where intended? If we do a B2B (21 days total sailing), do we just get $100 per cruise, or $250 for both? Not a big deal, but it would be nice to know! Thanks, Shelly Edited March 25 by Minorhawk Link to comment Share on other sites More sharing options...
Wineaux007 Posted March 25 #150 Share Posted March 25 4 hours ago, Minorhawk said: If we do a B2B (21 days total sailing), do we just get $100 per cruise, or $250 for both? Not a big deal, but it would be nice to know! Thanks, Shelly A B2B is considered two cruises, so you would get the shareholder credit according to the length of each one. Link to comment Share on other sites More sharing options...
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