CGTNORMANDIE Posted June 19, 2023 #1701 Share Posted June 19, 2023 Azamara web site still not working in Google. I cannot access future cruise prices. Very frustrating. Link to comment Share on other sites More sharing options...
ECCruise Posted June 19, 2023 #1702 Share Posted June 19, 2023 3 hours ago, CGTNORMANDIE said: Azamara web site still not working in Google. I cannot access future cruise prices. Very frustrating. Working fine (in a manner of speaking) from here. Meaning I can access bookings, itineraries, etc. Link to comment Share on other sites More sharing options...
roger b Posted June 20, 2023 #1703 Share Posted June 20, 2023 17 hours ago, ECCruise said: Working fine (in a manner of speaking) from here. Meaning I can access bookings, itineraries, etc. It was working fine ,Can anybody explain this changed my excursion booking cancelled one and booked another , then when ever I log in again it only shows the booking I cancelled ?? Link to comment Share on other sites More sharing options...
fruitmachine Posted June 20, 2023 #1704 Share Posted June 20, 2023 2 hours ago, roger b said: It was working fine ,Can anybody explain this changed my excursion booking cancelled one and booked another , then when ever I log in again it only shows the booking I cancelled ?? Nothing can explain the mysteries of the Azamara system! I have exactly this, but with a whole cruise. I can see the one that was cancelled, but not the fresh booking! Link to comment Share on other sites More sharing options...
CMATraveller Posted June 20, 2023 #1705 Share Posted June 20, 2023 Good news. I had an issue resolved in 2 days! It only took 2 emails, both of which were responded to in less than 24 hours. In my 4 Azamara cruises I have never had such good customer service response. Progress? 1 1 Link to comment Share on other sites More sharing options...
blag Posted June 20, 2023 #1706 Share Posted June 20, 2023 1 minute ago, CMATraveller said: Good news. I had an issue resolved in 2 days! It only took 2 emails, both of which were responded to in less than 24 hours. In my 4 Azamara cruises I have never had such good customer service response. Progress? Luck. 1 3 Link to comment Share on other sites More sharing options...
CMATraveller Posted June 20, 2023 #1707 Share Posted June 20, 2023 7 minutes ago, blag said: Luck. That's certainly a possibility! 1 Link to comment Share on other sites More sharing options...
roger b Posted June 22, 2023 #1708 Share Posted June 22, 2023 On 6/20/2023 at 1:13 PM, fruitmachine said: Nothing can explain the mysteries of the Azamara system! I have exactly this, but with a whole cruise. I can see the one that was cancelled, but not the fresh booking! I am a loss now it was working ,I was able to change and book excursions,then it did not display changes next time logged in to see if my OBC had been added. Now when I log in it has gone back to square one no bookings and unable to do anything. Help !! Link to comment Share on other sites More sharing options...
blag Posted June 22, 2023 #1709 Share Posted June 22, 2023 Ms Cabezas posted the following in an email on (or about) 05 June: "We have made great progress in ensuring errors that occurred as we transferred bookings to the new system are eliminated. We expect any remaining stragglers to be fixed within the next 10 business days." As a matter of interest I wonder how many of you can see all your cruises; your loyalty points, OBC, and excursions. Are they 100% correct? Host Jazzbeau: is it possible to create a 'Poll' or similar withing the framework of CC? A poll might give us all a clearer idea of the 'progress' or lack thereof. 1 Link to comment Share on other sites More sharing options...
fruitmachine Posted June 22, 2023 #1710 Share Posted June 22, 2023 17 minutes ago, roger b said: I am a loss now it was working ,I was able to change and book excursions,then it did not display changes next time logged in to see if my OBC had been added. Now when I log in it has gone back to square one no bookings and unable to do anything. Help !! Try logging out and then using the search function at the top of the page. This works for me - though, without any link to my basic customer account record. Link to comment Share on other sites More sharing options...
Rare travelberlin Posted June 22, 2023 #1711 Share Posted June 22, 2023 1 hour ago, blag said: Ms Cabezas posted the following in an email on (or about) 05 June: "We have made great progress in ensuring errors that occurred as we transferred bookings to the new system are eliminated. We expect any remaining stragglers to be fixed within the next 10 business days." As a matter of interest I wonder how many of you can see all your cruises; your loyalty points, OBC, and excursions. Are they 100% correct? Host Jazzbeau: is it possible to create a 'Poll' or similar withing the framework of CC? A poll might give us all a clearer idea of the 'progress' or lack thereof. I could see my booking until the last time I have logged in. Other things like loyalty, shore excursion and amount of the OBC were either missing or incorrect. After reading that some posters, who had previously seen their bookings now after log in again they do not see them anymore, I have decided that I will not log in again. I do not wish to risk loosing my booking less than a week from my cruise 🚢 Ivi Link to comment Share on other sites More sharing options...
Riocca Posted June 22, 2023 Author #1712 Share Posted June 22, 2023 A couple of weeks ago mine was the same, it had been working with errors then I was unable to log in and everything disappeared. When it came back nearly everything was fixed points correct, but at the pre migration level, all cruises were accessible and correct except for one that still needs the balance corrected but that’s acknowledged and in the system to be done. I can see the correct number of OBC’s but without a value, all shore excursions booked are showing with zero value. This is all being done in Safari on an iPad which didn’t function well previously. This has been stable for the past two weeks and I’ve been able to explore some of the features of the new website, for instance you are able to see the points due from future cruises. In add-ons it’s showing all the available packages including an option and price to upgrade from the included basic package to the indulgence package. 2 Link to comment Share on other sites More sharing options...
babykay Posted June 22, 2023 #1713 Share Posted June 22, 2023 4 hours ago, blag said: Ms Cabezas posted the following in an email on (or about) 05 June: "We have made great progress in ensuring errors that occurred as we transferred bookings to the new system are eliminated. We expect any remaining stragglers to be fixed within the next 10 business days." As a matter of interest I wonder how many of you can see all your cruises; your loyalty points, OBC, and excursions. Are they 100% correct? Host Jazzbeau: is it possible to create a 'Poll' or similar withing the framework of CC? A poll might give us all a clearer idea of the 'progress' or lack thereof. Count me as a not me. Link to comment Share on other sites More sharing options...
CMATraveller Posted June 22, 2023 #1714 Share Posted June 22, 2023 4 hours ago, blag said: Ms Cabezas posted the following in an email on (or about) 05 June: "We have made great progress in ensuring errors that occurred as we transferred bookings to the new system are eliminated. We expect any remaining stragglers to be fixed within the next 10 business days." As a matter of interest I wonder how many of you can see all your cruises; your loyalty points, OBC, and excursions. Are they 100% correct? Host Jazzbeau: is it possible to create a 'Poll' or similar withing the framework of CC? A poll might give us all a clearer idea of the 'progress' or lack thereof. Still no OBC and showing zero loyalty points. Link to comment Share on other sites More sharing options...
Mackdogmolly Posted June 22, 2023 #1715 Share Posted June 22, 2023 11 minutes ago, CMATraveller said: Still no OBC and showing zero loyalty points. My loyalty points are wrong Link to comment Share on other sites More sharing options...
kml246 Posted June 22, 2023 #1716 Share Posted June 22, 2023 We are on the second segment of our B2B on Onward. My OBC and loyalty info was wrong or missing before boarding. Once on board the first segment, GR quickly updated loyalty and OBC updated within 24 hours of sailing. On the second segment, our loyalty and OBC was correct from the first day. All crew, from the Captain and Hotel Director on down are aware of the IT issues and have done everything they can to correct any missing info. If you have proof (emails, statements, etc) of what you booked and any perks you're entitled, bring it with you. It helps GR more quickly reconcile your account. If the only issues you are having is not seeing OBC and/or loyalty status, don't fret it. It's an easy fix on board. The cruise is fantastic, crew is wonderful, and the Adriatic and Med have been flat. Kevin 4 2 Link to comment Share on other sites More sharing options...
blag Posted June 22, 2023 #1717 Share Posted June 22, 2023 55 minutes ago, kml246 said: We are on the second segment of our B2B on Onward. My OBC and loyalty info was wrong or missing before boarding. Once on board the first segment, GR quickly updated loyalty and OBC updated within 24 hours of sailing. On the second segment, our loyalty and OBC was correct from the first day. All crew, from the Captain and Hotel Director on down are aware of the IT issues and have done everything they can to correct any missing info. If you have proof (emails, statements, etc) of what you booked and any perks you're entitled, bring it with you. It helps GR more quickly reconcile your account. If the only issues you are having is not seeing OBC and/or loyalty status, don't fret it. It's an easy fix on board. The cruise is fantastic, crew is wonderful, and the Adriatic and Med have been flat. Kevin I'd never have thought of taking a photo of a flat sea! Who, or what, is 'GR', please? Of course, if you are not cruising for a while and you want to use the OBC (which you cannot see) for excursions etc. it may be too late (or not advisable) to wait until you are on board to get this corrected! 1 Link to comment Share on other sites More sharing options...
tgg Posted June 22, 2023 #1718 Share Posted June 22, 2023 GR Guest Relations 2 1 Link to comment Share on other sites More sharing options...
kml246 Posted June 22, 2023 #1719 Share Posted June 22, 2023 1 hour ago, blag said: I'd never have thought of taking a photo of a flat sea! Who, or what, is 'GR', please? Of course, if you are not cruising for a while and you want to use the OBC (which you cannot see) for excursions etc. it may be too late (or not advisable) to wait until you are on board to get this corrected! It's gotten even calmer - Lake Mediterranean! Not having OBC available to book excursions should only be a concern if you can't afford to lay out the money on your credit card. Waiting for OBC to be available before booking can cost as excursion prices usually go up the closer you are to sail date. Even worse, the more popular excursions sometimes sell out. Once you get on board, Azamara will automatically apply OBC (using non-refundable first) to any excursions booked. Your credit card payment made for booking excursions prior to boarding is just added to your account as a credit, just like OBC. Debits for excursions, dining, drinks, etc.are placed on your account and are satisfied in this order: non-refundable OBC, refundable OBC, any cash or credit card payments made prior to sailing, and if there is any balance due, by the credit card you register when boarding. HTH, Kevin 1 1 Link to comment Share on other sites More sharing options...
blag Posted June 22, 2023 #1720 Share Posted June 22, 2023 34 minutes ago, kml246 said: It's gotten even calmer - Lake Mediterranean! Not having OBC available to book excursions should only be a concern if you can't afford to lay out the money on your credit card. Waiting for OBC to be available before booking can cost as excursion prices usually go up the closer you are to sail date. Even worse, the more popular excursions sometimes sell out. Once you get on board, Azamara will automatically apply OBC (using non-refundable first) to any excursions booked. Your credit card payment made for booking excursions prior to boarding is just added to your account as a credit, just like OBC. Debits for excursions, dining, drinks, etc.are placed on your account and are satisfied in this order: non-refundable OBC, refundable OBC, any cash or credit card payments made prior to sailing, and if there is any balance due, by the credit card you register when boarding. HTH, Kevin Wow! Another photo of a calm sea. I can see the Adriatic from where I live, and yes it's a millpond at present. 1 Link to comment Share on other sites More sharing options...
KevintheIrishDJ Posted June 22, 2023 #1721 Share Posted June 22, 2023 Our refund was finally credited to our 11/23 cruise. Our OBC was on our original Confirmation report, we made onboard, as follows: "Onboard Credit $150.00 (Guest 1) $150.00 (Guest 2) $300.00; Onboard Credit $150.00 (Guest 1) $150.00 (Guest 2) $300.00. Just got a new one due to final payment. It just says: "OBC Coupon...Add-On Codes Added 20230614". Our TA got a separate note from Azamara indicating the correct amount. No Loyalty points. Link to comment Share on other sites More sharing options...
Wander58 Posted June 22, 2023 #1722 Share Posted June 22, 2023 Level and Loyalty points are still incorrect despite at least a dozen emails. When we were on board last month the Future Cruise Guy was able to verify our correct level and 4 free nights when made Discoverer. But, the website has never been correct. I do see the cruise I booked for next year without SBC details. However, I also see the one we just completed with -39 days to go...how is that even showing?? I know I shouldn't worry or continue to check it...I just want it to be correct. It's now been many months since this migration started and so much information is incorrect. The good news is, once onboard everything is great and the correct details can be seen and verified...just NOT via the website. Link to comment Share on other sites More sharing options...
Baynanno1 Posted June 22, 2023 #1723 Share Posted June 22, 2023 At changeover : My number was correct My loyalty status was correct - Discoverer Plus My points were incorrect - some had been removed and last cruise not added. A few weeks ago : My number had changed My loyalty had been reduced to Preview All my points had disappeared. No response to contact with attached screen grabs from prior to changeover. Just watching the forum and waiting before any further contact . . . . . . . . . . . 1 Link to comment Share on other sites More sharing options...
CMATraveller Posted June 22, 2023 #1724 Share Posted June 22, 2023 22 minutes ago, KevintheIrishDJ said: Our refund was finally credited to our 11/23 cruise. Our OBC was on our original Confirmation report, we made onboard, as follows: "Onboard Credit $150.00 (Guest 1) $150.00 (Guest 2) $300.00; Onboard Credit $150.00 (Guest 1) $150.00 (Guest 2) $300.00. Just got a new one due to final payment. It just says: "OBC Coupon...Add-On Codes Added 20230614". Our TA got a separate note from Azamara indicating the correct amount. No Loyalty points. For the 1st time since booking our cruise 5/24/23 my account shows loyalty points. Of course our 16- night cruise from February isn't credited, but it's better than zero. Link to comment Share on other sites More sharing options...
babykay Posted June 22, 2023 #1725 Share Posted June 22, 2023 I thought I had everything sorted out after over 4 months of continual attempts. I called to see where our documents were - got through after about 10 minutes - but they don't show my reservation on their end. I can pull my reservation up on the website but they say it isn't valid. I asked what we are going to do about it and she said she would make up a service ticket and promised someone would get back to me sometime yesterday. It is the end of today and I still don't have it sorted out. I called today and got through after about 30 minutes on hold and they said they don't have an answer yet. We leave in 2 weeks. Link to comment Share on other sites More sharing options...
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