concierge email prior to sailing

[StormySeas]

please correct me if I am mistaken but does the concierge email ahead of our cruise if we are in a suite? or is it hit or miss? I thought I read somewhere on this forum that they usually email 5-7 days before we cruise. I cannot find the thread from before to confirm what I read. we have never sailed in a suite before and I am looking forward to verifying the "perks" of a suite.

we sail on Adventure on 5/4/23 out of Ft. Lauderdale so we are at the 5 day countdown! YAY!

[Biker19]

1 hour ago, StormySeas said:

I thought I read somewhere on this forum that they usually email 5-7 days before we cruise.

That is the norm. You'll get a list of perks in your cabin upon arrival.

[cruisegus]

I don't believe it is hit or miss.

I have always recieved the email by Tuesday morning before a weekend departure.

[smokeybandit]

5-7 days, depends on how that concierge likes to operate, so it could be 4 days.

Edited April 30, 2023 by smokeybandit

[cruiseat50]

2 hours ago, Biker19 said:

That is the norm. You'll get a list of perks in your cabin upon arrival.

What is the list of perks?  I normally sail on NCL and have one cruise on Princess and all have been in suites.  We may book a cruise on Independence of the Seas in 2024 and would like to find out the perks.  I do know there is a concierge service but there will be no butler and only breakfast for suite guests instead of b/l on the other lines.  Is there room service and will there be a charge?  I think I read that some ships have a concierge lounge where we could get free drinks?

[Merion_Mom]

3 hours ago, cruiseat50 said:

What is the list of perks?  I normally sail on NCL and have one cruise on Princess and all have been in suites.  We may book a cruise on Independence of the Seas in 2024 and would like to find out the perks.  I do know there is a concierge service but there will be no butler and only breakfast for suite guests instead of b/l on the other lines.  Is there room service and will there be a charge?  I think I read that some ships have a concierge lounge where we could get free drinks?

 

Grand Suite and above have "suite perks", including access to the Concierge and to the Suite Lounge.  In the Suite Lounge, there are free drinks for the 3 hour "happy hour" each evening. During happy hours there are hors d'oeuvres in the Lounge.  There is breakfast in a specialty restaurant.  (Chops on Independence, I believe, but it's been a while since I've been on her).  Room service is free.  (please tip😉 ) If you have any tender ports, the concierge will get you priority tendering.  S/He will also escort you off the ship on disembarkation day.  And unlike the peasants, you will still get cabin service twice a day.

[bucfan2]

9 hours ago, cruiseat50 said:

What is the list of perks?  I normally sail on NCL and have one cruise on Princess and all have been in suites.  We may book a cruise on Independence of the Seas in 2024 and would like to find out the perks.  I do know there is a concierge service but there will be no butler and only breakfast for suite guests instead of b/l on the other lines.  Is there room service and will there be a charge?  I think I read that some ships have a concierge lounge where we could get free drinks?

https://www.royalcaribbean.com/faq/questions/what-are-the-benefits-of-the-suites-program

[pasodancer]

If you want high end suite perks, consider sailing in Royal Star Class on selected ships - perks are amazing for passengers in Star Class:

 

 

STAR

• Exclusive Access to Royal Genie Service
• All Day Access to Coastal Kitchen*
• All Day Access to Gold and Silver Dining** for guests onboard Spectrum of the Seas®
• Complimentary Specialty Restaurants*** (including Chef’s Table and à la carte dining)
• Complimentary Deluxe Beverage Package (for guests 21 years or older, or 18 and over where applicable by law)
• Complimentary Refreshment Package (for guests under legal drinking age)
• Still and Sparkling Water Replenished Daily
• Complimentary GratuitiesΔ
• Complimentary VOOM****, The Fastest Internet at Sea
• Expedited Boarding and Departure
• Best Seats in the House in Select Entertainment Venues
• Priority Entrance to Many Onboard Activities††
• Suite Lounge Access (complimentary hors d’oeuvres and cocktails each evening)
• Access to Suite Sun Deck. Star guests onboard Spectrum of the Seas® have access to The Balcony
• Royal Caribbean Plush Bathrobes for Use Onboard
• Complimentary Minibar stocked with Coca-Cola® Beverages and Water
• Complimentary Laundry and Pressing Services
• Luxury Mattress and Pillows
• Frette® Linens
• Luxury Bathroom Amenities
• Lavazza Espresso Coffee Maker

 

[StormySeas]

I have only 4 days to go until the cruise. we will leave town on tuesday (early). we are in a grand suite. I guess I will see if I get an email on monday. after monday, I will just check the letter in our room after we board. I suppose it is not a big deal, but every little step is closer to our trip and I get excited!

 

[StormySeas]

YAY!! a new milestone! just got the email from my concierge! thanks everybody. can't wait to board the ship and see my suite!

[gliles]

The only time we haven't heard from the concierge in advance was when we got a Royal up to a GS from a JS and we got the RoyalUp more than a week in advance. Turns out the concierge wasn't the best we've encountered so that may be the issue and not the RoyalUp. 

[topnole]

12 hours ago, cruiseat50 said:

What is the list of perks?  I normally sail on NCL and have one cruise on Princess and all have been in suites.  We may book a cruise on Independence of the Seas in 2024 and would like to find out the perks.  I do know there is a concierge service but there will be no butler and only breakfast for suite guests instead of b/l on the other lines.  Is there room service and will there be a charge?  I think I read that some ships have a concierge lounge where we could get free drinks?

It varies by ship class.  Oasis class has more perks than the older ships for example.  Mostly this involves the Coastal Kitchen and Suite Lounge Bar.   

[ryzmom]

We sail in 5 days and I still haven't received my email from Concierge.

We got the Royal up bid from a JS to a 1 BR Grand Suite on Harmony.

[JupiterTwo]

The suite concierges usually work one cruise ahead, so they will be sending out emails now for next week's cruises.

[luckyinpa]

last year for the may 1 cruise i got the letter on 4/18

 

today i expected one for the may 21 cruise but i was wrong 🙂