Booked suite guarantee but assigned balcony cabin

[luvs2cruzga]

What's up with this.  

 

 

 

 

[Tree_skier]

I'd call and complain.  you paid for a suite.  If one isn't available and they downgraded you to balcony there should be substantial compensation.

 

Don't take no for an answer.  Make sure it goes past the front line CS personal to the "resolutions dept."

 

Edited June 9, 2023 by Tree_skier

[smokeybandit]

Basic questions that have to be asked. Are you sure you booked a suite guarantee? 

[luvs2cruzga]

absolutely paid for suite guarantee

[smokeybandit]

Then it should be an easy call to RC and ask *****.

[Another_Critic]

3 minutes ago, luvs2cruzga said:

absolutely paid for suite guarantee

Do you have a document showing that you booked a suite guarantee?

[swoopy2110]

What did RC say when you called them ?

[RobInMN]

2 minutes ago, Another_Critic said:

Do you have a document showing that you booked a suite guarantee?

ok, so out of curiosity, I looked at Suite Guarentee booking that I have (there was a huge difference in price).

When I look at my online account (Cruise Planner), it says "Suite #GTY". But when I look at my Cruise Vacation Receipt, I see no reference to "Suite Guarentee", it just says: "Stateroom: GTY". There is only 1 reference to "Suite", and that is in the note about auto gratuities, where it lists both suite & non-suite daily charges. Hmm.....

[c-leg5]

28 minutes ago, luvs2cruzga said:

What's up with this.  

 

 

 

 

Do you actually have a standard balcony or a Junior Suite? What category have you actually been assigned.

[twangster]

What category did you book.

 

[luvs2cruzga]

 Sorry everybody. I can blame senioritis and the fact that I am working on too many cruises at once. I am actually on Allure on July 9, not Wonder and I was assigned a junior suite.  So all is okay but it did bring up an interesting dillema.  

Edited June 9, 2023 by luvs2cruzga

[luvs2cruzga]

11 minutes ago, RobInMN said:

ok, so out of curiosity, I looked at Suite Guarentee booking that I have (there was a huge difference in price).

When I look at my online account (Cruise Planner), it says "Suite #GTY". But when I look at my Cruise Vacation Receipt, I see no reference to "Suite Guarentee", it just says: "Stateroom: GTY". There is only 1 reference to "Suite", and that is in the note about auto gratuities, where it lists both suite & non-suite daily charges. Hmm.....

My vacation receipt has WS GTY   which is the code for suite guarantee

[twangster]

31 minutes ago, luvs2cruzga said:

 Sorry everybody. I can blame senioritis and the fact that I am working on too many cruises at once.  

 

Been there, doing that.

[LobsterStalker]

14 hours ago, luvs2cruzga said:

 Sorry everybody. I can blame senioritis and the fact that I am working on too many cruises at once. I am actually on Allure on July 9, not Wonder and I was assigned a junior suite.  So all is okay but it did bring up an interesting dillema.  

I only wish I had the problem of "Working on too many cruises at once "

 

Cheers

[cruisegirl1]

14 hours ago, luvs2cruzga said:

 Sorry everybody. I can blame senioritis and the fact that I am working on too many cruises at once. I am actually on Allure on July 9, not Wonder and I was assigned a junior suite.  So all is okay but it did bring up an interesting dillema.  

I don’t see how it brings up any dilemma You booked a suite guarantee  and were assigned a suite. It would be different if you booked a suite and were assigned a lower category, but that is not the case. 
m

[smokeybandit]

15 hours ago, luvs2cruzga said:

 Sorry everybody. I can blame senioritis and the fact that I am working on too many cruises at once. I am actually on Allure on July 9, not Wonder and I was assigned a junior suite.  So all is okay but it did bring up an interesting dillema.  

Too many cruises. A good problem to have.

[luvs2cruzga]

1 hour ago, cruisegirl1 said:

I don’t see how it brings up any dilemma You booked a suite guarantee  and were assigned a suite. It would be different if you booked a suite and were assigned a lower category, but that is not the case. 
m

I meant thought for the future in case it did happen

[cruisegus]

@luvs2cruzga glad this is all worked out, just FYI for others reading this thread.

The following should be on your "Booking Confirmation - Guest Copy" for a suite Guarantee

 

Stateroom:                                                       WS-GTY
Stateroom Obstructed View Percentage      Pending