excitedofharpenden

I would really push if told I was not able to. It has always been my understanding that the scenario you describe you can. Unfortunately there are a number of less knowledgeable sales staff on the ships more. If you get João or Michelle Graham then they are experienced and know the score and you shouldn't have an issue. Phil

Hope you have a great cruise. Lots of warm sun to see you off! Phil

Thank you for reporting back and I'm pleased to hear the ship looked after you better than their on land admin did. Let's hope that part will be in the rear view mirror soon. Phil

My experience is that FCCs are being extended without issue. Azamara seem to have a flexible approach. However it is a real effort to actually communicate with them and get it dealt with. Phil

This is good info. Not all ships have been created equally as far as spa deck furniture is concerned. My experience with drinks service has ranged from someone coming round periodically (which varies according to how good the staff member is and how busy they are elsewhere) to a yellow phone to the pool bar which worked excellently. Phil

That's not what I was talking about. I quoted the post that said about not trusting they won't file for bankruptcy. Nothing to do with cancelling which of course is a choice that can be made. Phil

If that's how you feel (which I think is way over the top) why don't you just cancel? Phil

Sorry to hear that this has happened to SC and others it seems. Wholly unacceptable to be given the run around. I shall keep a close eye on my FCC. It's clear that (from the UK at least) systems are not in place to deal with them in a timely fashion. I was told that extensions to them are no problem if they are referred to the management team. Is this where it's falling over? Phil

Same response I got and it's been over 28 days. It's a shambles. Phil

I'm waiting to have one applied. It was a month ago and I've chased the email and am yet to receive a response. The agents in Wichita are very helpful and nice to speak with. Use of the FCC was taken up by Azamara in the UK I think. It will be sorted, but it's all just such a flippin effort! Hope you get yours sorted. I think if I was you I'd still plan on going to the ship armed with all the documentation. Phil

@Sleep7, you know you shouldn't post photos like that, right? It's bag porn to some people😁 Phil

I think we all realise, expert or not (me the latter) that IT transfers don't always go to plan. But what is just not right is the terrible time one has in actually communicating with Azamara. And this is not a recent thing. It's been going on for months. Phil

Which is exactly what is happening in my case. It's very bad and it's very sad. Phil

If i was talking to the people you met I'd give them many reasons I love Azamara and many reasons that I no longer enjoy the Celebrity product. Everyone is different, but if you talked to me I'd say give Azamara a go. I think you'd be missing something. Phil

Absolutely! Phil

I'll be honest. I really dislike the Internet by the minute. On more than one occasion I didn't get logged off (either because of my oversight or a system fault). A visit to Guest Relations and they always sorted it, but I decided some time ago that I'd pay for the unlimited to save me the stress of watching those minutes count down.amd forego the free minutes I was given. Obviously it does depend upon how much you use it, but for me the unlimited was the way to go. Phil

I totally agree and that someone starts a thread with a rhetorical question such as this says it all. Just don't stress! Phil

This really is not good enough. Azamara need to sort this out. I can deal with wrong loyalty points because I know I haven't lost them. They are there. But the servicing of guest bookings, either by them personally or through their travel professional needs fixing and fast. I book direct and am still waiting for an invoice to be corrected to show the use of an FCC. Phoned and then emailed. No reply to email so I will need to chase. I can't even access the booking online. Yes, I too am getting frustrated, but at least I book my own flights and transfers. Phil

The other thing is that I respond much better to diagrams and pictures rather than lists. I like to see where the cabin is, not just be given a list of numbers of staterooms that are available. That is meaningless to me. Phil

I totally agree. So frustrating. Phil

I think a lot of the drama is more to do with individuals than the website. And I do have a horse in the race. I'm trying to use my FCC at the moment. My status and points were wrong (but are now fixed). Just have to stick with it and I'll get there. I know Azamara are not trying to fiddle me. Phil

Why do you think your loyalty level needs to be restored to get your wifi discount? It's just website accounting. You haven't lost your level. The ship will know what status you have and will act accordingly with your benefits. Or if not you can sort it out there. I think you are worrying unnecessarily. Phil

Odd, pretty sure it's now on Quest. Added recently. Like in the past couple of months. Phil

I've done that voyage. The scenery is spectacular, but of course it's a drive by. We saw some penguins, but I don't recall much whale activity near us. I've never had much luck whale spotting. Tried it in Hawaii and the same result. Very little action to see. But the Antarctica cruise was very special. Phil

On a number of cruises I haven't had the final invoice left in the door so this isn't new. I do keep a tab of it on the TV though so as not to be "surprised". Phil