Club Royale Casino Certificate Change

So glad to hear they are doing the right thing

We are Diamond Plus with almost 300 points so still a long way to go to get to Pinnacle, but using casino certificates towards the cost of suites with double points will hopefully get us there.

Thank you to everyone who voiced their concerns and helped ensure the right thing was done.

Noreen

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I'm still not completely convinced that we are talking about the same thing here. The response that maryjaden received was discussing upgrades. The loss of double points for using casino discounts/certificates/rates has nothing to do with upgrades.

Before I am confident that this battle is over, I need to hear someone from C&A say that they have abandoned their plan to deny double points for bookings using casino discounts, certificates or casino rates. Until then I am still unconvinced.

I'm still not completely convinced that we are talking about the same thing here. The response that maryjaden received was discussing upgrades. The loss of double points for using casino discounts/certificates/rates has nothing to do with upgrades.

 

Before I am confident that this battle is over, I need to hear someone from C&A say that they have abandoned their plan to deny double points for bookings using casino discounts, certificates or casino rates. Until then I am still unconvinced.

I was thinking the same thing.

Just talked with a CR agent, and they have not been informed of going back to dbl points, it was a system error they were not catching before, and as of April 15, that was fixed hence the date...I find sometimes I get very helpful agents and sometimes very short agents. he really didnt want to hear about the chatter here and didnt know about any meeting nor was told and offered up very little info...

FALSE ALARM< FALSE ALARM

Be forewarned not to let them off the hook. Please continue to voice your concerns, cancel your cruises, send your emails. Call, call, call...

I just called and spent a LONG time on the phone and on hold as they confirmed what we all did not want to hear.

The DID NOT change the policy back for anybody at any level!! We will not get double points if you got a casino discount or used ANY certificate towards a suite. Any upgrades at the casino rate will recieve only one point.

the casino host I spoke with is very pissed himself, he has been there five years in the casino department and is VERY upset with the policy change. Of course they are pointing the finger at Crown and Anchor.

He did say they continue to be bombarded and casino management has required every complaint be documented so they can bring it forward every day. They are documenting EVERYTHING!! He advised EVERYBODY to continue to voice there disappointment with the policy change.

He said this happened once before when they did away with any point rewards for cruises that were free. He said the uproar was beyond belief and they changed it back within days.

Let your voice be heard and the same will happen he believes.Dan

I just got double points for staying in a casino heavy discounted GS on Harmony. Disembarked Saturday April 14th.

Just showed up on My Cruises

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Like I said before. Timing is everything. Your are the last of the Mohicans ;)

Like I said before. Timing is everything. Your are the last of the Mohicans ;)

I wonder about those on here who were on Allure which disembarked on Sunday the 15th. Their points should show up today/tomorrow.

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I wonder about those on here who were on Allure which disembarked on Sunday the 15th. Their points should show up today/tomorrow.

We disembarked Allure on Sunday, April 15. My points from that sailing still have not shown up in my account. I am not so worried about this one. I think it will be ok. It's the ones going forward that I am concerned about.

I don’t this is over either. I agree that upgrading a room is not the same as using casino rate or certificate. I’ll email someone today.

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I just emailed CR and bayley. I'm sure they aren't even reading these anymore

Let me explain the situation I was in.

1. I am a member of Casino Royale and have been for several years. \

2. I booked a cabin using a offer of 750 off through Casino Royale as this was better than the certificate. This was originally for a JS.

3. Watching the pricing, I was able to upgrade to a GS, then an OS. I did pay a minimal amount to upgrade.

4. I heard about the elimination of the double points.

5. I sent several emails and had several frustrating phone calls.

6. I finally heard back "Thanks for your patience, Mary. After reviewing the policy, we've decided our Casino Royale members will still receive double points when upgrading. I do apologize for the frustration this may have caused, and please know, we greatly appreciate your loyalty. -Val" This is pasted exactly as I received it in a message.

7. I realize this does not specifically say certificates and did not mean to imply it does. I was simply passing on information I received.

8. I still have a wait and see attitude as RCI is known for their inconsistency. I will know more hopefully on my May 5 sailing on the Adventure.

I just emailed CR and bayley. I'm sure they aren't even reading these anymore

They probably have one person in each department doing nothing but monitoring the emails and deleting them as fast as they're coming in.

Let me explain the situation I was in.

 

1. I am a member of Casino Royale and have been for several years. \

 

2. I booked a cabin using a offer of 750 off through Casino Royale as this was better than the certificate. This was originally for a JS.

 

3. Watching the pricing, I was able to upgrade to a GS, then an OS. I did pay a minimal amount to upgrade.

 

4. I heard about the elimination of the double points.

 

5. I sent several emails and had several frustrating phone calls.

 

6. I finally heard back "Thanks for your patience, Mary. After reviewing the policy, we've decided our Casino Royale members will still receive double points when upgrading. I do apologize for the frustration this may have caused, and please know, we greatly appreciate your loyalty. -Val" This is pasted exactly as I received it in a message.

 

7. I realize this does not specifically say certificates and did not mean to imply it does. I was simply passing on information I received.

 

8. I still have a wait and see attitude as RCI is known for their inconsistency. I will know more hopefully on my May 5 sailing on the Adventure.

I don’t understand. It was a Casino discounted JS. The upgrades really don’t matter I wouldn’t think.

I’ve never used a certificate only discounted cabins.

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Many of us wrote emails yet we haven't heard back. I know I was told I would be updated once they knew more. Until we do, I don't consider the changes as being lifted.

The email she got referred to upgrades - yet she originally booked a discounted JS and basically upgraded from a suite to a suite.

I am not confident that anything has changed.

Just my opinion.

They probably have one person in each department doing nothing but monitoring the emails and deleting them as fast as they're coming in.

LOL. I'm sure you're right. I got an acknowledgement email from CR but nothing so far from the Bayley camp.

Many of us wrote emails yet we haven't heard back. I know I was told I would be updated once they knew more. Until we do, I don't consider the changes as being lifted.

 

The email she got referred to upgrades - yet she originally booked a discounted JS and basically upgraded from a suite to a suite.

 

I am not confident that anything has changed.

 

Just my opinion.

I, too, was promised a phone call once a decision was made. Perhaps no news is good news. Until I personally hear something, I am assuming that the heinous points grab is still in effect.

GOOD NEWS CONFIRMED

Nelson Frau of Michael Bayley's office just called me. Thanked me for my loyalty and for expressing my concerns. He confirmed my two upcoming cruises by ship, sail date and confirmation number.

He admitted Royal had implemented a new policy on April 15 - CR cruises would not be eligible for double points in Suites, much like you are NOT supposed to get double points on free or minimal cost upgrades, though it does happen sometimes.

But given all of the negative feedback they received, Royal has reversed this new policy and cruises booked through CR will continue to receive double points for Suites. This is now in effect.

He specifically confirmed my Allure of the Seas cruise on 9/16/18, which was booked through CR using a certificate, then upgraded for additional fee to a CLS would receive double points.

So again, thanks to everyone who reached out to Royal. I believe we scored a victory on this one (at least for the time being).

I sure hope this is correct! I am very hopeful but Nelson from Mr. Bayley's office is the one who called me a while back and promised me without any doubt dynamic dining would remain on Anthem. :eek: Fingers crossed.

I sure hope this is correct! I am very hopeful but Nelson from Mr. Bayley's office is the one who called me a while back and promised me without any doubt dynamic dining would remain on Anthem. :eek: Fingers crossed.

Oops....

GOOD NEWS CONFIRMED

 

Nelson Frau of Michael Bayley's office just called me. Thanked me for my loyalty and for expressing my concerns. He confirmed my two upcoming cruises by ship, sail date and confirmation number.

 

He admitted Royal had implemented a new policy on April 15 - CR cruises would not be eligible for double points in Suites, much like you are NOT supposed to get double points on free or minimal cost upgrades, though it does happen sometimes.

 

But given all of the negative feedback they received, Royal has reversed this new policy and cruises booked through CR will continue to receive double points for Suites. This is now in effect.

 

He specifically confirmed my Allure of the Seas cruise on 9/16/18, which was booked through CR using a certificate, then upgraded for additional fee to a CLS would receive double points.

 

So again, thanks to everyone who reached out to Royal. I believe we scored a victory on this one (at least for the time being).

You are absolutely correct!! I am on the phone with Dave right now from CR he is reapplying my 200.00 certificate and read the actual from corporate saying they made a mistake and reversed the policy back to where it was.

CONGRATS ALL!! GOOD JOB!! It does show that they do listen and in this case we had a voice!! Happy cruising. Dan

You are absolutely correct!! I am on the phone with Dave right now from CR he is reapplying my 200.00 certificate and read the actual from corporate saying they made a mistake and reversed the policy back to where it was.

 

CONGRATS ALL!! GOOD JOB!! It does show that they do listen and in this case we had a voice!! Happy cruising. Dan

Congratulations to YOU ! I was very concerned about you since you had already removed your cert. Maybe this is going to work out after all...

Just talked with a CR agent, and they have not been informed of going back to dbl points, it was a system error they were not catching before, and as of April 15, that was fixed hence the date...I find sometimes I get very helpful agents and sometimes very short agents. he really didnt want to hear about the chatter here and didnt know about any meeting nor was told and offered up very little info...

Just got this email.

Hello Seth,

Thank you for taking the time to speak with me yesterday.

It has been decided that Casino Royale members will receive double points for Junior Suites. Additionally, this is retroactive for sailings booked on or after August 2017. I have also noted your additional concerns regarding the Windjammer Café, quality of food in the dining room, our website, and our onboard Casino staff.

Seth, I trust you will have a wonderful experience on the Harmony of the Seas. Please feel free to contact me directly should you have any further inquiries.

Sincerely,

cid:image004.png@01D394FD.D1672170

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I want to thank everyone for your diligence in this matter of keeping the pressure on them. This is exactly why I frequent cruise critic!

Brilliance of the Seas June 9th Baltic. Diamond Plus cruise!

Todd

Just got this email.

 

Hello Seth,

 

Thank you for taking the time to speak with me yesterday.

 

It has been decided that Casino Royale members will receive double points for Junior Suites. Additionally, this is retroactive for sailings booked on or after August 2017. I have also noted your additional concerns regarding the Windjammer Café, quality of food in the dining room, our website, and our onboard Casino staff.

 

Seth, I trust you will have a wonderful experience on the Harmony of the Seas. Please feel free to contact me directly should you have any further inquiries.

 

Sincerely,

 

 

cid:image004.png@01D394FD.D1672170

 

 

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That is wonderful news! Thanks to everyone who emailed or complained here on Cruise Critic or on the other social media Casino Royale page!

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