mariner status update

how long does it take, once home from last cruise, to get the mariner days updated on your profile?

I remember in the past it has been posted as soon as 4 days after....

what is the official statement from HAL regarding this, and what has been your recent experience with receiving days credited?

Carol

how long does it take, once home from last cruise, to get the mariner days updated on your profile?

 

I remember in the past it has been posted as soon as 4 days after....

 

what is the official statement from HAL regarding this, and what has been your recent experience with receiving days credited?

 

Carol

I was recently told 11 days by Guest Services but told them it was still not done. They told me to contact the Mariner's Society which I haven't done yet. It's now 15 days but no account for my April 2015 cruise on the Westerdam.

I don't remember the exact number of days, but do know it was well under a week. This was for a cruise that ended April 15.

It has always been a matter of 3 or 4 days for me.

It has always been a matter of 3 or 4 days for me.

thanks Sail, I have always seen (or thought I remembered to have seen) my updated mariner status approx 3-4 days after completion of cruise.

thanks for confirming my belief.

it is not quite a week since disembarking, so not such a big deal. However, I will be checking the next week or two, and if the mariner days and sailing date do not show up, I will call mariner society or customer service.

Carol

Just echoing what others have already said, 3-4 days and never as long as a week.

I usually see ours within a week.

But one time we waited over a month and finally had to call the Mariner Society.

I called the Mariner Society today as a matter of a fact as I have normally seen mine in 4 or 5 days. they said the normal time line was 7 business days.

However they have a glitch in their system with a couple of cruises - including the Sail a Way Gang's Westerdam cruise so those haven't been taken into account yet. They say it should be rectified within 5 days, so possibly OP your cruise is one of the ones that have a "glitch".

I was on the last 4 days of the Sail a Way Gang's cruise, and my acct. hasn't updated.

Roz

I called the Mariner Society today as a matter of a fact as I have normally seen mine in 4 or 5 days. they said the normal time line was 7 business days.

 

However they have a glitch in their system with a couple of cruises - including the Sail a Way Gang's Westerdam cruise so those haven't been taken into account yet. They say it should be rectified within 5 days, so possibly OP your cruise is one of the ones that have a "glitch".

thanks kazu, it was actually your post, which mentioned not having received Mariner days for your Panama Canal cruise, that prompted me to check my Mariner status.

Hopefully all will be updated in the coming week or two! :)

Carol

Just received ours today. It is nine days since we disembarked.

I called the Mariner Society today as a matter of a fact as I have normally seen mine in 4 or 5 days. they said the normal time line was 7 business days.

 

However they have a glitch in their system with a couple of cruises - including the Sail a Way Gang's Westerdam cruise so those haven't been taken into account yet. They say it should be rectified within 5 days, so possibly OP your cruise is one of the ones that have a "glitch".

Ahh, that explains it.

Thanks.

thanks kazu, it was actually your post, which mentioned not having received Mariner days for your Panama Canal cruise, that prompted me to check my Mariner status.

 

 

Hopefully all will be updated in the coming week or two! :)

 

Carol

I hope it will Carol :) Time will tell.

I called the Mariner Society today as a matter of a fact as I have normally seen mine in 4 or 5 days. they said the normal time line was 7 business days.

 

However they have a glitch in their system with a couple of cruises - including the Sail a Way Gang's Westerdam cruise so those haven't been taken into account yet. They say it should be rectified within 5 days, so possibly OP your cruise is one of the ones that have a "glitch".

I also had to contact the Mariner Society to get ours updated; below is the email I received back from them:

Thank you for your recent correspondence with Holland America Line. Upon completing your ms Westerdam April 11, 2015 cruise it usually takes approximately 7-10 days after the sailing ends for your Mariner profile to reflect the cruise and any onboard spending bonus or suite bonus you may be entitled to. It has been more than 10 days since you disembarked and there was a tech error that prevented your Westerdam cruise from being credited to your cruise history.

 

We have had the IT department fix the error and now have your cruise history up to date. We have included a copy of your updated cruise history.

 

Please let us know if we can be of further assistance or visit us online at http://www.hollandamerica.com. We thank you for your continued patronage!

 

Kind Regards,

 

Gabriel

Mariner Society

Holland America Line

800-547-9139

Like others, we remembered the history being updated within a week of the end of our cruises, which prompted me to email them.

Something a little different.

Just checked and our 17 day North Pacific Crossing just got partially credited. I got the 17 days, but none of our on board spend.

Also a question. We took an upsell to a Vista from a DA and then another upsell from the Vista to a Neptune. Shouldn't I be getting suite days since it was 2 upsells, not a free upgrade?

Something a little different.

 

Just checked and our 17 day North Pacific Crossing just got partially credited. I got the 17 days, but none of our on board spend.

 

Also a question. We took an upsell to a Vista from a DA and then another upsell from the Vista to a Neptune. Shouldn't I be getting suite days since it was 2 upsells, not a free upgrade?

When we had done something similar, we were told that since we paid a discounted price and not a "fare price" for a suite that we were upsold to, we were not eligible for the suite bonus. Hopefully that policy has changed and you get the bonus.

When we had done something similar, we were told that since we paid a discounted price and not a "fare price" for a suite that we were upsold to, we were not eligible for the suite bonus. Hopefully that policy has changed and you get the bonus.

I fear that you are right. One time we did receive suite credit, but we were already in a Vista before the upsell.

I fear that you are right. One time we did receive suite credit, but we were already in a Vista before the upsell.

My understanding is the same as others. You must pay full fare for a suite to be eligible for double days. You need to start in a Vista suite prior to upsells to earn double days.

Laurie

My Westerdam cruise (Sail-away Gang) was just credited (was not up yesterday) but my onboard spend was not.:(

I'd be interested to know if any of the others on this cruise has the same thing happen.

My Westerdam cruise (Sail-away Gang) was just credited (was not up yesterday) but my onboard spend was not.:(

 

I'd be interested to know if any of the others on this cruise has the same thing happen.

Same here. It shows that we are now 2* but no spending credits yet.

you may join us in the 2* states as it is 30 nights and you already have 21 nights! :)

My Westerdam cruise (Sail-away Gang) was just credited (was not up yesterday) but my onboard spend was not.:(

 

I'd be interested to know if any of the others on this cruise has the same thing happen.

Mine must have happened sometime today. got the credit for the days but not the on board spending. grrrrrrr.

This is nuts!!! Do they have something against the Sail a Way Gang? LOL

I've never seen this happen before.

My Westerdam cruise (Sail-away Gang) was just credited (was not up yesterday) but my onboard spend was not.:(

 

I'd be interested to know if any of the others on this cruise has the same thing happen.

My days were posted without my onboard spend on the 17 day Volendam North Pacific Crossing.

My May 2nd Veendam sailing is missing the spending credits. Hoping it is a small glitch that will get fixed.

May 2nd sailing has mariner updated with sailing days, but not onboard spending

kazu, HALFWAY there to getting fixed!:p

Carol