mariner status update

[sail7seas]

I'm sure they are aware of the glitch and are working on it. :)

[Ms. Alpha]

Our April 11 cruise was credited since I checked yesterday, but no on board spending credit.

 

As many of you have said, I hope they fix this glitch.

[Lauranne]

This is a case where it is good to be in the know! Those who read Cruise Critic will contact the Mariners Society and make the information correct. Those who don't follow message boards may never catch the "glitch" hopefully HAL makes it all right.

Laurie

[kazu]

May 2nd sailing has mariner updated with sailing days, but not onboard spending

 

kazu, HALFWAY there to getting fixed!:p

Carol

 

LOL Carol,

 

I went in this morning to look and I still have the days, but the Westerdam sailing is now off the list again. Looks like they are working on it or they have one major glitch on their hands.

 

Time will tell :p

[shrimp56]

Curiouser and curiouser. Now I have suite days, but still no spend days. LOL

[kazu]

Curiouser and curiouser. Now I have suite days, but still no spend days. LOL

 

LOL, I have 40 more than I should. this is getting bizarre :p:rolleyes:

[Krazy Kruizers]

I sure hope HAL gets everything straightened out for everyone.

[CJcruzer]

LOL, I have 40 more than I should. this is getting bizarre :p:rolleyes:

 

there is definitely something going on with their program or accounting department. while onboard May 2, I placed some money on my shipboard account. I asked for the printout, and it appeared credited and debited 3 times, then the amount doubled - credited and debited 2 times, the entire transaction with the plusses and minuses took an entire page! LOL. It did end up being correct, but something is definitely off somewhere in accounting!

 

Carol

[ScriptOhio]

HAL website on FAQs:

 

How quickly will my Cruise Day status be updated after I return from a cruise?

Seven to ten days after your cruise or cruisetour ends.

[CJcruzer]

Curiouser and curiouser. Now I have suite days, but still no spend days. LOL

 

I have suite days ( but did not book a suite) but no spending credits. Seems to definitely be a computer glitch

 

Carol

[kazu]

HAL website on FAQs:

 

How quickly will my Cruise Day status be updated after I return from a cruise?

Seven to ten days after your cruise or cruisetour ends.

 

Well, what the website says and what is happening is two different things.

 

Our cruise ended May 1st. We are still waiting for them to get it right.

[Scrapnana]

They do seem to be having some major issues. Today I am showing a suite bonus and, just like CJcruzer, I was not in a suite. Still no onboard spend.:confused::confused::confused:

[Vict0riann]

Just checked and we have been given 20 days for the cruise, and 20 days suite credit, although we were not in a suite, but nothing for our on board spend. That might have been about 4 days, so I won't complain if they leave it as is!:cool:

[sapper1]

Just checked for our Westerdam Sailaway Gang cruise and we have 20 regular days and 60 bonus suite days---so 40 days too many. No spending days yet.

[0bnxshs]

Wow, all very strange.... :confused:

 

Our credits, including suite bonus and spending, were correct from the time I received the reply email that I posted earlier from them regarding my inquiry on May 15th. Now I'm gonna go look to see if they've messed it up! :eek:

[Scrapnana]

Just checked and we have been given 20 days for the cruise, and 20 days suite credit, although we were not in a suite, but nothing for our on board spend. That might have been about 4 days, so I won't complain if they leave it as is!:cool:

 

I was thinking the same thing!:D:D:D

[Scrapnana]

Wow, all very strange.... :confused:

 

Our credits, including suite bonus and spending, were correct from the time I received the reply email that I posted earlier from them regarding my inquiry on May 15th. Now I'm gonna go look to see if they've messed it up! :eek:

 

Maybe they went in and did yours manually where we are waiting for a computer to be fed the right info (which does not seem to be happening).

[kazu]

OMG - I went in to check this morning and now I have 100 bonus suite days - that's 80 more than I should have!

 

It's getting worse instead of better. Sheesh!

[1of4]

Somehow we are now 3*! ;) :)

[0bnxshs]

Maybe they went in and did yours manually where we are waiting for a computer to be fed the right info (which does not seem to be happening).

 

Evidently, you're right! Nothing messed up with mine at all. Maybe I need to complain that I'm not getting extra days added! :p:rolleyes: (Just kidding, I wouldn't do that.... )

[shrimp56]

And I have 34 suite days! I'll call later in the week if it hasn't settled down.

[SilvertoGold]

Maybe HAL just loved your Live From thread (as we all did!!) and are rewarding you??

 

Kazu seems to have won the highest bidder lottery with he extra 100 days and she was the leader of the Thread......

 

Indeed, this is crazy and WAY more strange than some of the weird charges and credits I've ever had to straighten out!

[shrimp56]

Now they've removed our North Pacific Crossing cruise LOL

Can't wait to see what is next.

[SilvertoGold]

Now they've removed our North Pacific Crossing cruise LOL

Can't wait to see what is next.

 

Can't you just see all those poor people in Seattle, reading this thread, looking at their computer screens and trying to fix this mess?

 

They'll all need a cruise by the time they get this straightened out!

[Roz]

I just checked my acct., and they've given me the correct # of days and suite bonus, but it says NA for onboard spending.

 

Roz