Do not book an expensive suite on the oasis

[joepeka]

Anyone who books a suite on the Allure and uses the CL will know who I am talking about! LOL--the talk of the CL for sure!

Or.... just browse the "Current Concierges" thread here on the board? ;)

[marci22]

Or.... just browse the "Current Concierges" thread here on the board? ;)

 

I don't think that thread gives you the most accurate picture. (But I never read the whole thing so maybe I missed it.)

[TahoeBob]

The concierge is not helpful at all unless you walk out upset. Then they magically seem to find a way to help with your request.

I use to work at a major hotel casino in Nevada, I did all the complaints.

 

What you posted is want we use to call a non complaint. You say something is bad then fail to give any details. As another person said we can not help you if you do not say what is wrong. This happened all the time, complaints like yours went in the do nothing for this person. If you really want to complain give names, dates, times, and what really happened. We viewed people who did not rant as complaints we want to deal with. The others mostly just wanted to blow off steam.

[Crazy Gramps]

Wife and I used to always cruise in suites.

We used to get that little bit extra service when the magic card appeared.

 

Now longer.

 

Operative term here is USED to cruise.

 

We quit.

 

Gramps

[A&L_Ont]

Wife and I used to always cruise in suites.

We used to get that little bit extra service when the magic card appeared.

 

Now longer.

 

Operative term here is USED to cruise.

 

We quit.

 

Gramps

 

Quit cruising or quit cruising in suites?

[Crazy Gramps]

Quit cruising.

For us the value isn't there any more

 

Gramps

[cjdixon4]

Quit cruising.

For us the value isn't there any more

 

Gramps

 

 

Sorry that you felt it necessary to make that choice, but to each his own. Guess you weren't really addicted like I am, huh? ;)

[mom says]

Quit cruising.

For us the value isn't there any more

 

Gramps

 

Just out of curiosity, if you have found that you don't like cruising and are not planning on doing any cruising in the future, why are you still hanging around Cruise Critic? Nostalgia? Not trying to be snarky, just wondering.

[Big_G]

Very funny!;) As far as the OP, sounds like another "silver spoon" whine. Have 0% sympathy for his horrible experience.:rolleyes:

 

But we don't even know what the experience is yet. No???

 

 

Sent from my iPad using Tapatalk

[Big_G]

Just out of curiosity, if you have found that you don't like cruising and are not planning on doing any cruising in the future, why are you still hanging around Cruise Critic? Nostalgia? Not trying to be snarky, just wondering.

 

That was my first thought.

 

 

Sent from my iPad using Tapatalk

[Merion_Mom]

Isreal will be on vacation. I'm on the same cruise. :)

 

Yes. Alan Fajardo is coming in for him.

[Merion_Mom]

Off topic, and once again, I thank you all for your concern, prayers, and lovely comments. :) A grueling chemo today. But I'm one step closer to healthy.

 

I am sending strong good thoughts your way, Karen.

[Merion_Mom]

Isn't it interesting the OP has never returned... he/she made their initial, vague gripe and never returned. Perhaps when they disembark and have a chance, not costing them $.65/minute they will elaborate.

 

 

I however, haven't even sailed yet (December cruise), and I received an email from our concierge addressing our request. I haven't even put a $20 in his hands..... yet!

 

I do believe the concierges will work hard to accommodate, as long as it's something they can do! The perks of being in a suite are wonderful, if you can get one -- I wouldn't let concierge service, good or bad, decide or deter someone from booking a cruise in a suite.

 

Heck, Israel just booked a cabana for me for my next Oasis cruise which isn't for three months!

[Bosjoe]

Heck, Israel just booked a cabana for me for my next Oasis cruise which isn't for three months!

 

He is nice.. Hmmm I haven't gotten any emails and I sail is 2 weeks.

[believer33323]

 

I absolutely agree with this comment. No way no how would I pay that kind of $$$ for a loft on RCCL. Nope!! Luxury cruise here I come for $8800.

 

And why in the world did you pay $8800 with all these deals going on right now!?!?

 

 

 

I really don't think attacking a person for their choices is what this forum is (or should be) about. The topic is the quality of service the OP is referring to for the type of suite they paid for. I imagine their are enough people that do pay the high price for suites or they would not offer them.

Like and friend of mine always said.

"That's why they make chocolate and vanilla"

[Royal Fun]

OP, so sorry you are not happy but I suggest you work it out while still onboard. They can help you if you let them. I'd hate to read a complaint review about this once you disembark - deal with any issues now. :)

 

And have fun. I have chemotherapy tomorrow. I'd rather be in your Sky Suite. :D:p:)

 

Bless you.

My thoughts and prayers are with you too. I am a two yr BC survivor. Several surgeries, chemo and rads - certainly changes ones perspective. Stay strong!

[fendbass]

I don't know how many of you remember when the Oasis was getting geared up for its Inaugural Cruise, and the loft Suites were going for about $13,000. I clearly remember someone who posted that she had snagged one of them, and now, was going to try to figure out how to pay for it

 

Now, that's my definition of insanity. I am just as happy in a $2000 balcony as I would be in a Loft Suite. I don't see $6000+ of added value, and I can think of lots of other ways to spend my money

 

And, I have absolutely no use for a Concierge or a Butler

 

Don't get me wrong, I wouldn't turn it down if someone offered me an upgrade (fat chance), but, the bottom line is, at the end of the week, you are back to where you started, with some nice pictures, some good memories, and a much lighter wallet

[Cruising89143]

OP, so sorry you are not happy but I suggest you work it out while still onboard. They can help you if you let them. I'd hate to read a complaint review about this once you disembark - deal with any issues now. :)

 

And have fun. I have chemotherapy tomorrow. I'd rather be in your Sky Suite. :D:p:)

 

Bless you.

 

Karen, keep positive. Hoping that all is okay.:)

 

Having cruised twice in a Sky suite, I too would like to be in it. It was one of our best staterooms yet.

[Cruising89143]

Does anyone else think this post is a little sketchy? Who has ever known the Concierge on any ship to be anything but accommodating to a suite guest? Wouldn't the suite guest have gone up the "chain of command" if it was something serious? And who pays $8,000 for a suite then complains about the internet expense? I'm just guessing... but I think the OP had his 'horrific' yet undisclosed problem solved... or enough 'free' drinks in the CL have solved all his problems... or (I'm not finishing that thought, kind of like what the OP started all this with!!

 

I have met several concierges who were rather "cold". Not all are created the same.

[NMG318]

Are you NUTS???!!! If we were both on a cruise and you paid for a $2000 cabin and I paid for a $10000 cabin you bet your A$$ I would expect much more personal, over-the-top service. If you stay in a regular room in a nice hotel and I stay in the Presidential Suite, do you think I shouldn't expect a certain level of service above and beyond what you get? I would think if you spend almost $10000 on a one week cruise on RCI that you would get at least a meal in each of the specialty restaurants and some other special perks.

 

I AGREE. If I am paying for a balcony I better be getting better service than those people...you know....across the hall.

[montgomeryfamily]

Heck, Israel just booked a cabana for me for my next Oasis cruise which isn't for three months!

 

He is nice.. Hmmm I haven't gotten any emails and I sail is 2 weeks.

 

We cruised on the 24 Aug Oasis sailing in a CL and after not having received an email within two weeks before the cruise, sent an email to both concierges, introducing ourselves, advising them that the cruise was in celebration of our birthday on the 25th as well as my retirement after 30 years of service in the AF. We did not receive an email in reply until three days before boarding (Aug 21) when we received a reply from Israel.

 

Per suggestion of someone on our roll call, I advised the concierge of our concern for disabled boarding assistance from the suite area. The gentleman handling the suite waiting area had not received any message from the concierge, but aptly made arrangements to handle the matter after I advised him of the need.

 

After the staterooms opened at 1:00pm and we were able to go to our suite, I found that our nonalcoholic bottle of sparkling grape juice we had brought onboard to toast our sailaway on the balcony would not fit in the mini-refrig and there was no ice bucket or champagne flutes to use. Room Service was closed and Cabin Steward would not arrive until when sailaway was scheduled. (I wish I had the advantage of Trainman's review, which explained that he called the cabin steward assistance line for the same request).

 

So I called the concierge and Israel answered. After I made my request, he proceeded to lecture me on what he characterized as my failure to pre-order and that room service was busy with deliveries of orders. I explained that although we had ordered two bottles of non-alcoholic wine, there was no sparkling non-alcoholic wine available when we pre-ordered the wine and that was why we had brought on our own sparkling non-alcoholic grape juice to toast the sailaway and that I knew of no way to pre-order only ice and champagne flutes. He insisted that we should have preordered this and that he would see if he could do anything. (I had naively thought that since the Concierge Lounge has ice and glasses, ours would not be an unreasonable request)

 

We enjoyed our room until about thirty minutes until we would need to leave for muster drill, and received no ice or glasses. So I went out to go to a bar to see if I could obtain these items and found a room service attendant delivering pre-orders of bottles of champagne/glasses/ice in our hallway. I asked him for the bucket of ice and two champagne flutes and he indicated that he would bring them after he had completed the deliveries. We left for muster drill and when we came back the ice and glasses were there and our bottle had been put in the ice.

 

I don't know who was actually responsible for the delivery of the ice and glasses--the room service attendant I asked or Israel. But we never received any message of any kind from Israel, not about the delivery or about anything else. After the lecture about the ice, I was not inclined to make any other request to Israel.

 

So Bosjoe, you may not receive an email until shortly before sailing. Merion Mom, I'm happy that Israel was able to book a cabana for you so far in advance--apparently this is a much simpler request than a request for ice and two champagne flutes on embarkation day.

[cruzincurt]

........and found a room service attendant delivering pre-orders of bottles of champagne/glasses/ice in our hallway. I asked him for the bucket of ice and two champagne flutes and he indicated that he would bring them after he had completed the deliveries. We left for muster drill and when we came back the ice and glasses were there and our bottle had been put in the ice.

Perhaps you were on the delivery list but were impatient? Glad to hear the crisis was avoided by personally taking matters into your own hands like the other 98% of the people on the ship have to do.

[tlatrice]

i agree. If i am paying for a balcony i better be getting better service than those people...you know....across the hall.

 

 

lol!!!!:d

[RevSmith]

My guess is that we will never hear from kmkord unless he continued to receive what he considered poor or below par treatment, then he will write an unpleasant review. If it all turned out well, then we will never know, just like Atlantaman who wrote that he did not get a cabin assignment and was on his way to the port, never heard from him again. Of course he was on the ship having a great time and didn't give a thought about his post or about everyone who was really concerned or who he placed into a panic. Well kmkord has probably worked it out with the concierges and is now happily enjoying his cruise and all the little extras that he has gotten as a reward for his complaining. I see it too many times not to know that this is just the way it is.

I was on the OA in an Owners suite, loved the service, the suite and the concierge, and that was just a week ago. So maybe everyone magically changed in one short week, or maybe my expectations are a lot different than our OP. Who knows.

Have a great day and I wouldn't put too much credence into complaints, they all seem to work themselves out.

Rev

[joepeka]

I haven't read this thread in it's entirety but it seems to have taken a bit of a turn toward concierge experiences that people have had or are currently having. Never having sailed RCI before, it sounds like the CL staff run the full range from falling over themselves to be helpful to aloof, arrogant and borderline rude. We're going to be in a GS on Indy later this year and it appears the concierge will be Ryno Strapp - anyone have any feedback on him? I've read good things about Raj on Indy but it looks like he will be in a backup role when we sail.