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B2b obc

robcruz

By robcruz,
in Celebrity Cruises

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cruisegirl1

cruisegirl1

Posted
Posted

No, it will not transfer. They say some OBC is refundable but we've been burnt more than once. The credit never was put back on the card. Now, we pay the 5% fee and take any leftover OBC out of the casino. We figure it was a free gift ( from TA, stock, booking certificate, etc) that I prefer to pay the 5% and know I have the balance, rather than risk losing it.

 

Enjoy the b2b.

M

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AlbertaCruisers

AlbertaCruisers

Posted
Posted
Nothing carries over. Be sure to go to the front desk and register your credit card on the second cruise, that information doesn't carry over either

 

The funny thing is the credit card is supposed to carry over, at least that is what they told me, but then it didn't work for us and we had to go down with a credit card and they apologized and said there was an error and our credit card information wasn't caught and carried over, even though it was supposed to be.

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miched

miched

Posted
Posted (edited)
Nothing carries over. Be sure to go to the front desk and register your credit card on the second cruise, that information doesn't carry over either

 

The weight you gained from the first one will. :D

 

 

 

.

Edited by miched
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bob278

bob278

Posted
Posted
No, it will not transfer. They say some OBC is refundable but we've been burnt more than once. The credit never was put back on the card. Now, we pay the 5% fee and take any leftover OBC out of the casino. We figure it was a free gift ( from TA, stock, booking certificate, etc) that I prefer to pay the 5% and know I have the balance, rather than risk losing it.

 

Enjoy the b2b.

M

On our last two cruises, I went to guest relations on the last night to withdraw my unused refundable OBC. There was no 5% penalty and I was told that is standard practice for the last night.

 

I think I read recently that they now take refundable OBC first so that trick may not work anymore, but I will find out on our next cruise (in two weeks! :D)

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WestLakeGirl

WestLakeGirl

Posted
Posted

It's the other way around, they take the non refundable first.

 

If you have non refundable OBC left, your best option is to go to the casino and pay the fee to withdraw it in cash

 

If you have refundable OBC you should see it as a credit on your credit card statement, or you can get it from Guest Relations in cash. There is no 5% fee at Guest Relations for the refundable OBC

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Denny01

Denny01

Posted
Posted (edited)

WestLakeGirl is right. On all of our cruises, the non-refundable OBC was used first, then the refundable OBC. If any is left, you get it back.

 

Your account should indicate which is refundable and non-refundable. It's pretty straight forward.

 

Refundable OBC is what you had, in some way, put on your account such as tour cancel refunds and such - your money. Non-Refundable OBC is some type of freebee/goodie such as RCL Stock reward, or the 1-2-3 program.

 

Enjoy the OBC!

 

Den

Edited by Denny01
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bob278

bob278

Posted
Posted
It's the other way around, they take the non refundable first.

 

If you have non refundable OBC left, your best option is to go to the casino and pay the fee to withdraw it in cash

 

If you have refundable OBC you should see it as a credit on your credit card statement, or you can get it from Guest Relations in cash. There is no 5% fee at Guest Relations for the refundable OBC

 

WestLakeGirl is right. On all of our cruises, the non-refundable OBC was used first, then the refundable OBC. If any is left, you get it back.

 

Your account should indicate which is refundable and non-refundable. It's pretty straight forward.

 

Refundable OBC is what you had, in some way, put on your account such as tour cancel refunds and such - your money. Non-Refundable OBC is some type of freebee/goodie such as RCL Stock reward, or the 1-2-3 program.

 

Enjoy the OBC!

 

Den

That's how I understood it - non-refundable was used first. But I have read several posts lately that it was the other way around. So while CC is far superior to the cruise lines for information, it isn't infallible.

 

I would still go to Guest relations on the last night and try to withdraw the remaining balance for no fee. If they send me to the casino or take the fee, I haven't lost anything.

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Wine-O

Wine-O

Posted
Posted
That's how I understood it - non-refundable was used first. But I have read several posts lately that it was the other way around. So while CC is far superior to the cruise lines for information, it isn't infallible.

 

I would still go to Guest relations on the last night and try to withdraw the remaining balance for no fee. If they send me to the casino or take the fee, I haven't lost anything.

 

On Reflection in December I asked at Guest Relations about the refundable/non-refundable. The non-refundable was deducted first, then the refundable was credited back to my credit card in about 7-8 days later.

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fleckle

fleckle

Posted
Posted
That's how I understood it - non-refundable was used first. But I have read several posts lately that it was the other way around. So while CC is far superior to the cruise lines for information, it isn't infallible.

 

I would still go to Guest relations on the last night and try to withdraw the remaining balance for no fee. If they send me to the casino or take the fee, I haven't lost anything.

As others have stated, they are supposed to use the non-refundable OBC first.

 

You can easily see which type of OBC they are using by checking your account on the TV in your stateroom after charging anything to your account.

 

If I found a mistake on my account, I would not wait until the last night but would contact Guest Relations to get it corrected right away.

 

If you save the final printed statement of your account to take home with you, that makes it easy to compare the final balance on your shipboard account with the charge (or credit) that shows up on your credit card account.

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bob278

bob278

Posted
Posted
As others have stated, they are supposed to use the non-refundable OBC first.

 

You can easily see which type of OBC they are using by checking your account on the TV in your stateroom after charging anything to your account.

 

If I found a mistake on my account, I would not wait until the last night but would contact Guest Relations to get it corrected right away.

 

If you save the final printed statement of your account to take home with you, that makes it easy to compare the final balance on your shipboard account with the charge (or credit) that shows up on your credit card account.

Trust me, I'm not going to Guest Relations on the last night to correct errors. I have found enough errors over the years that I check my account several times during the cruise. I just don't trust Celebrity's Accounting department to put any credits back to my credit card. If I take the cash with me, I don't have to worry about keeping records of on-board spending to fight with Miami after we get home.

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MisterBill99

MisterBill99

Posted
Posted
No, it will not transfer. They say some OBC is refundable but we've been burnt more than once. The credit never was put back on the card. Now, we pay the 5% fee and take any leftover OBC out of the casino. We figure it was a free gift ( from TA, stock, booking certificate, etc) that I prefer to pay the 5% and know I have the balance, rather than risk losing it.

Had you checked on your TV (or gotten Guest Services to print a statement) and checked that it said that it was of the refundable type when you didn't get it back? I had a pleasant surprise last summer and some OBC that I was expecting to be non-refundable actually was refundable, and it did show back up on my card. I've got $450 OBC on my cruise next week. I'm not sure how much of it is supposed to be refundable vs. non-refundable, but it doesn't matter since I plan to use it on the Ultimate Dining Package (plus tips).

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cruisegirl1

cruisegirl1

Posted
Posted
Trust me, I'm not going to Guest Relations on the last night to correct errors. I have found enough errors over the years that I check my account several times during the cruise. I just don't trust Celebrity's Accounting department to put any credits back to my credit card. If I take the cash with me, I don't have to worry about keeping records of on-board spending to fight with Miami after we get home.

 

My thoughts exactly. One of the crusie hints I give first timers is to check the bill every other day and not wait till the end of the crusie.

 

I had a combination of refundable and non refundable OBC on the last crusie. I went to Guest Services towards the end of the last cruise and they told me what I had left was non refundable! So much for using Non Refundable first.

 

I have no issue to pay 5% to the casino to get any leftover OBC. The OBC didn't cost me a thing in the first place.

 

 

M

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