Have extra OBC~don't use it on HauteJewels!

[mafig]

I'm the OP.

 

Just came back from Reflection and brought with me the "lifetime warranty" correspondence, returned envelope and, of course, the broken bracelet.

 

I noticed the first day that HAUTE Jewels was on board. However, rather than going to them I went to Guest Services and asked them how I should handle this. They were very nice and said to take a seat and they would have Stefan who handles the gift shops come down to speak to me.

 

I explained the problem to Stefan. He was very sympathetic and seemed the most surprised and distressed by Starboard not being responsive.

 

He took my documentation and within a few hours he had a replacement bracelet delivered to me. I don't know if it's a new one, or if it was repaired, but I am happy and appreciative of Stefan's help.:D

[Jade13]

I'm the OP.

 

 

 

Just came back from Reflection and brought with me the "lifetime warranty" correspondence, returned envelope and, of course, the broken bracelet.

 

 

 

I noticed the first day that HAUTE Jewels was on board. However, rather than going to them I went to Guest Services and asked them how I should handle this. They were very nice and said to take a seat and they would have Stefan who handles the gift shops come down to speak to me.

 

 

 

I explained the problem to Stefan. He was very sympathetic and seemed the most surprised and distressed by Starboard not being responsive.

 

 

 

He took my documentation and within a few hours he had a replacement bracelet delivered to me. I don't know if it's a new one, or if it was repaired, but I am happy and appreciative of Stefan's help.:D

 

 

 

Glad to hear this was finally resolved. Hopefully you now have the correct email and address for this company.

 

 

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[cb at sea]

I'm wondering why you just didn't take it back to the store from where you bought it? It was a shop on the ship, no? You were still ON the ship, yes? I don't get it!

 

Glad you finally got it taken care of!

[markeb]

I'm wondering why you just didn't take it back to the store from where you bought it? It was a shop on the ship, no? You were still ON the ship, yes? I don't get it!

 

Glad you finally got it taken care of!

 

Did you read the thread? The bracelet broke off the ship. Explained in at least two posts.

[hcat]

Glad it finally worked out.Enjoy the bracelet.

 

We had good luck with an expensive handbag..bought at a Celebrity endorsed store on St Kitts. At that time it was a cruise port exclusive product. It frayed badly on the handle after 2 months. Contacted the on shore ofc that handles issues for Certified port stores. They sent me a pre paid mailer and then a brand new bag with some extra cruise charm that were part of the series. I am still using the bag and getting compliments....

 

Will be wary of the contract stores in board!

[Happy Cruiser 6143]

You should not have had to take another cruise to get this resolved. I would never purchase anything of value on any Celebrity ship given this tale of runaround.

[mafig]

You should not have had to take another cruise to get this resolved. I would never purchase anything of value on any Celebrity ship given this tale of runaround.

 

 

You think I took another cruise just to get this resolved? No. I booked another and just decided to throw all the documentation and returned envelope in a suitcase and thought that if Haute was on the ship I'd pursue it.

 

I had a lot of OBC left over when I purchased this bracelet. It wasn't expensive. It was half off. And it came with a Lifetime Warranty (:evilsmile:, yeah, right).

[GottaKnowWhen]

You think I took another cruise just to get this resolved? No. I booked another and just decided to throw all the documentation and returned envelope in a suitcase and thought that if Haute was on the ship I'd pursue it.

 

 

 

I had a lot of OBC left over when I purchased this bracelet. It wasn't expensive. It was half off. And it came with a Lifetime Warranty (:evilsmile:, yeah, right).

 

 

 

To the OP: Thanks for sharing and enduring the snarky comments with grace. I do wish someone had been brave enough to answer your rhetorical question about your intelligence...

 

General comment: Next time aboard, note that the sales people are interchangeable to a great extent. Same person selling T-shirts one day is selling gold-by-the-inch or Nikon cameras the next day. Because they all work for the same company. There is nothing sinister or evil about this, but as OP discovered, the shop selling the bracelet is a false front for a shell corporation which has the onboard rights. Which is a problem only if there is a problem. E.g., a broken bracelet. So remember, they are in the pursuit of profit, they get that profit by buying low, selling high. Caveat Emptor.

 

 

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[bEwAbG]

To the OP: Thanks for sharing and enduring the snarky comments with grace. I do wish someone had been brave enough to answer your rhetorical question about your intelligence...

 

Interesting idea of "with grace" there. As the person to whom a rhetorical question was directed, I let it go when I read it the first time. However, the OP's post said it was returned marked "wrong address." How are we strangers reading the tale supposed to determine whether it was wrong as in not correctly written (as I interpreted it) or that the company was no longer at that address (which is what the OP apparently meant)? Details matter. We still don't really know if the address was written correctly, either. It could also have been mis-delivered by the post office. Either is a valid assumption based on what was written, and the latter has happened to me more than once (the post office saying they attempted re-delivery without actually attempting re-delivery).

[Beanb41]

I cant understand if the bracelet was defective why it wasn't resolved on board. I have never had an issue with defective merchandise whilst on board either getting it replaced or a refund.

[mafig]

I cant understand if the bracelet was defective why it wasn't resolved on board. I have never had an issue with defective merchandise whilst on board either getting it replaced or a refund.

 

 

Honestly. Again. (and again). I purchased the bracelet on Solstice in April. It broke AFTER I was off the ship, in a casino, a couple of months later.

 

Why can't some of you understand that?

[chefjrd]

Honestly. Again. (and again). I purchased the bracelet on Solstice in April. It broke AFTER I was off the ship, in a casino, a couple of months later.

 

 

 

Why can't some of you understand that?

 

 

 

Wait wait, back this up. Were you on the ship when the bracelet broke? I’m confused. Can you draw a picture?

 

 

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[Beanb41]

It now seems quite clear that the bracelet broke after the cruise had finished and company that allegedly was supporting the warranty couldn't be found.

[karpela]

Honestly. Again. (and again). I purchased the bracelet on Solstice in April. It broke AFTER I was off the ship, in a casino, a couple of months later.

 

Why can't some of you understand that?

 

:'):') Mafig, I’d give up if I were you. Some people just can’t be bothered to read and understand the whole story.

Glad you got it resolved and as you say, a lesson learned for us all.

Seasons Greetings :)

[davekathy]

Honestly. Again. (and again). I purchased the bracelet on Solstice in April. It broke AFTER I was off the ship, in a casino, a couple of months later.

 

Why can't some of you understand that?

 

When I first read your post I also got the impression the bracelet you purchased onboard broke while you were in the ships casino. Since your op you have then made it very clear in your follow up posts that the bracelet broke "after the cruise".

 

 

 

"We were on Silhouette in April and found ourselves with some extra OBC. I saw a pretty bracelet, half off too! Haute Jewels.

 

After wearing in just a few times I was at a casino and looked down at my wrist to see it was gone. My dh said why not take a chance and see if someone turned it in. I went to ask where the Lost and Found was and the person there said "is this what you're looking for?" Surprise. Then I remembered that the bracelet came with a "Lifetime Warranty Certificate."

Edited December 13, 2017 by davekathy

[ldubs]

Wait .. who is Stefan? :D:D:D:D

[ldubs]

This is not a unique problem for just Celebrity...but applies to nearly all the Mass market cruise lines. The cruise lines simply contract the shop space to a third party who operates, stocks and staffs the shops. If you have any problem the cruise line will simply say, "we are not responsible for the shops). They are also not responsible for the shore excursions (another third party vendor), photographers, beauty shop, spa, etc. Cruise lines contract out many passenger services and get their cut. It is one reason why we would never buy anything of value on a ship.

 

Hank

 

I believe what you say is accurate, but boy-oh-boy a bad vendor experience is going to give the cruise line a black eye regardless.

[Boshsm]

Wished I had read this thread before going on my cruise. I purchsed a ring last week while on a cruise. The one reason I got it was because I was told of the “lifetime warranty.” The day after disembarking, a stone fell out of it, just 4 days after the purchase. Any advice how I should proceed?

Thanks

[mafig]

It wasn't from Haute Jewels, was it?

 

If not, just read what the warrantee tells you to do, you should be OK.

[Hlitner]

Wished I had read this thread before going on my cruise. I purchsed a ring last week while on a cruise. The one reason I got it was because I was told of the “lifetime warranty.” The day after disembarking, a stone fell out of it, just 4 days after the purchase. Any advice how I should proceed?

Thanks

 

If you have a copy of the guarantee it should have some type of contact information i.e. e-mail, snail mail, etc. If not, you can try calling the cruise line to get an address (the cruise lines want nothing to do with store-related issues). With a little luck you will eventually get your ring repaired.

 

But lets revisit some "nasty" stuff regarding cruise ships and shopping. In nearly all cases the on-board shops are operated by third party companies that simply contract with the cruise line. The store employees and merchandise have nothing to do with the cruise line. And while we are on the subject, an even bigger joke (or con) are the so-called "recommended shops" that you often hear about while on a cruise. The only reason shore-based shops are "recommended" is because they (the stores) pay a promotional fee to cruise line (or the cruise line's shore excursion/shopping expert contractor) to be among those shops "recommended." Some of these recommended stores are good shops and others are not. And then there are stores like Diamonds International that base their existence on sales to cruise ship passengers. Can you get a good deal at those stores? Draw your own conclusion. We live in a cruise port (Puerto Vallarta) for part of the year....and can tell you that most of the shops "recommended" on the cruise lines do not seem to do a good business with the expats (those who live here). I wonder why? We know one local shop owner (an excellent coffee/cigar shop) and I once asked the owner if he ever considered promoting his business on cruise ships. He just laughed and said there was no way he was going to pay the fees...and if he did he would have to increase his store prices. Perhaps that says it all.

 

Hank

[neverbeenhere]

So, let me get this straight. I guy named Stefan breaks jewelry while in casino's. He is also 100% guaranteed to hang out at a place called Sorrento's or on the Starboard side of the ship while he is on a cruise ship. But, if one endures the snarky commentary, they will ended up with a fixed bracelet and the knowledge that shopping at HAUTE Jewelry wasn't all that rewarding.

[Beanb41]

WE purchased some jewellery on a Celebrity ship that hasn't lived up to its promise so we are taking it back on Saturday when we rejoin another Celebrity ship and we will see what happens. The product also jewellery is a Celebrity brand sold on all of their ships

[Boshsm]

I called Celebrity and they put me in contact with Starboard Cruise Services. I spoke with a very nice woman, Maria. She emailed me a form to fill out, and requested the receipts from the store and the ship, and a picture of the ring. She told me they could credit my account forr the cost of the ring and I could keep it. Hopefully this will happen as she stated. I’ll keep you posted.q