How quickly does the website change your level from Platinum to Emerald?

[triJO]

Just came back from an 8 night cruise on 5/6/18 at which time I was at the Platinum level which now makes me to an Emerald level. Sailing again on 6/4/18, how soon will that change place?

 

 

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[ONECRUISER]

Just came back from an 8 night cruise on 5/6/18 at which time I was at the Platinum level which now makes me to an Emerald level. Sailing again on 6/4/18, how soon will that change place?

 

 

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One week to 10 days is typical.

[bouhunter]

One week to 10 days is typical.

 

Yes. Or based on reports here under the new improved website you may be downgraded to gold or deleted altogether:p

[Retired LEO]

Just came back from an 8 night cruise on 5/6/18 at which time I was at the Platinum level which now makes me to an Emerald level. Sailing again on 6/4/18, how soon will that change place?

 

 

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You may have to call after a couple of weeks. The new website is not adding points properly.

 

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[cruisegirl1]

All of the above. In the past it was 5 to 10 days.

 

Now, after a recent cruise, my points have changed to zero, then they went back to my current number (over 600) then my points for the recent (15 night) cruise never posted, then I was assigned entirely new crown and anchor number with 15 points. So I have two C&A numbers. One has my correct number of points (for now), and one has 15 points. What a mess

 

M

[Pratique]

I understand that some people have been having trouble with the new website, but it works fine for me. For me the website shows the correct points within a few days after the cruise (it has been pretty quick), and you should also receive a "welcome to Emerald" email within about 10 days. If not then I would call C&A.

[cruisinfromtampa]

We hit Emerald after our last cruise in March. Two weeks after getting off the ship we got the email.

[Rogueperson]

I disembarked last Saturday exactly at Diamond. (80 points). I sailed solo, so should have accrued 18 points. I logged in yesterday, and I had 0 points and at pre-gold status, however, all my past cruises were still there. Today, I logged on and was at 71 points (accruing only 9 on my last solo). I called my TA about it and she called RC today and told me it would be rectified when it updated within 24 hours. 10 hours later, I am at Diamond with 80 points.

[Merion_Mom]

I disembarked last Saturday exactly at Diamond. (80 points). I sailed solo, so should have accrued 18 points. I logged in yesterday, and I had 0 points and at pre-gold status, however, all my past cruises were still there. Today, I logged on and was at 71 points (accruing only 9 on my last solo). I called my TA about it and she called RC today and told me it would be rectified when it updated within 24 hours. 10 hours later, I am at Diamond with 80 points.

Mazel tov! ;) :D

 

[Nanarrow]

All of the above. In the past it was 5 to 10 days.

 

Now, after a recent cruise, my points have changed to zero, then they went back to my current number (over 600) then my points for the recent (15 night) cruise never posted, then I was assigned entirely new crown and anchor number with 15 points. So I have two C&A numbers. One has my correct number of points (for now), and one has 15 points. What a mess

 

M

 

I had two accounts and they merged them. It took about 10 mins on the phone but they were great!

[little britain]

My 14 points were added exactly 6 days after disembarking which I thought was very quick.

However; It should have been 28 points (solo) so perhaps the new improved website doesn’t cope with solos!

 

 

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[Rogueperson]

Mazel tov! ;) :D

 

 

I would have been upset if they suddenly stopped giving bonus points for sailing solo.

[bacruiser4life]

Yet to have been upgraded to next level even with having completed 21 days as of April 29. The new site is a huge disaster.

I have called C&A only be told my account would be upgraded in 24 to 48 hours...that was about 10 days ago.

Planning to call one more time to speak with a supervisor. So frustrating to say the least!

 

Nice to hear that some are not having any delays.