Not the cruise line you want to cruise with

[NurseJEB]

2 hours ago, matt151617 said:

No, it's not.  The guy's wife has cancer!  That is hardly the same as a "poor choice" or someone who decided to change their plans for no reason.  How much would it hurt NCL's millions in profits to refund a few grand? Or at least switch his cruise?

What disease she has is totally irrelevant.  The poor choice was his personal choice to assume the risk of loss by not getting insurance.  If you think the appeal to pity is sufficient for him to get his money back then by all means write a check.

[fabnfortysomething]

I keep seeing the same comment "that's what insurance is for"

 

We always take out travel insurance-it's compulsory in UK as our NHS service does not cover medical outside UK

 

However there are so many exclusions where the insurance company can wriggle out-we have had 2 claims rejected

 

I don't think there is such a thing as cancel for any reason insurance in UK and if you have pre existing medical conditions it doesn't matter if you take out insurance at same time as booking you still have to pay a hefty additional premium

 

 

[Warm Breezes]

7 minutes ago, fabnfortysomething said:

I keep seeing the same comment "that's what insurance is for"

 

We always take out travel insurance-it's compulsory in UK as our NHS service does not cover medical outside UK

 

However there are so many exclusions where the insurance company can wriggle out-we have had 2 claims rejected

 

I don't think there is such a thing as cancel for any reason insurance in UK and if you have pre existing medical conditions it doesn't matter if you take out insurance at same time as booking you still have to pay a hefty additional premium

 

 

I'm glad we still have the options without the hefty penalty here in the US.  As I stated previously my premiums are roughly 5% of my cruise and I purchase it the same day as I book my cruise so I can get the Pre-Existing Medical Conditions.  Having many serious health issues myself it is imperative for us to get.  Luckily I have not had to use it for my own health issues.

Edited November 13, 2018 by Warm Breezes

[purpletequila]

Some of you people are brutal.

 

I'm sure OP is aware of the policies and all of that. I think his point was that despite similar policies, other companies made an exception due to an exceptional circumstance. We all know ships sail full so imo, while they certainly didn't have to, they should have given him a refund or the credit towards a future cruise in the spirit of maintaining good customer relations. They were not going to lose anything. We all know NCL doesn't care but after this, who is OP going to book a vacation with? Pretty much anyone but NCL. 

[cathi007]

30 minutes ago, purpletequila said:

Some of you people are brutal.

 

I'm sure OP is aware of the policies and all of that. I think his point was that despite similar policies, other companies made an exception due to an exceptional circumstance. We all know ships sail full so imo, while they certainly didn't have to, they should have given him a refund or the credit towards a future cruise in the spirit of maintaining good customer relations. They were not going to lose anything. We all know NCL doesn't care but after this, who is OP going to book a vacation with? Pretty much anyone but NCL. 

OMG it's like banning your head against the wall!!!! It has nothing to do with compassion!!! The cruise line cannot give every person with a tragic story back their money!!!!! That's why people buy insurance!!!!!! If other companies made exceptions he should be thankful for that, but it doesn't mean other companies should, that's what INSURANCE is for.

Edited November 13, 2018 by cathi007

[Warm Breezes]

25 minutes ago, purpletequila said:

Some of you people are brutal.

 

I'm sure OP is aware of the policies and all of that. I think his point was that despite similar policies, other companies made an exception due to an exceptional circumstance. We all know ships sail full so imo, while they certainly didn't have to, they should have given him a refund or the credit towards a future cruise in the spirit of maintaining good customer relations. They were not going to lose anything. We all know NCL doesn't care but after this, who is OP going to book a vacation with? Pretty much anyone but NCL. 

I have my doubts that the other companies made exceptions for the OP.  OP never answered the question of the number of days out for each of the cruises.  From the information given it appears he may have been inside of NCLs final payment but outside of Royals.  In that case, there was no exception made by Royal to their policy.  OP also did not tell us what the cancellation policies were for the rates he paid for the airline tickets and hotel rooms.  I suspect their policies were also followed based on the rates paid by OP and again no exceptions to there policy was needed.  I haven’t seen anyone being brutal.  We all have empathy for the OP and his wife.   But we also don’t believe in holding NCL responsible for the OPs financial decisions.

[NLH Arizona]

9 minutes ago, cathi007 said:

OMG it's like banning your head against the wall!!!! It has nothing to do with compassion!!! The cruise line cannot give every person with a tragic story back their money!!!!! That's why people buy insurance!!!!!! If other companies made exceptions he should be thankful for that, but it doesn't mean other companies should, that's what INSURANCE is for.

Not to mention we don't know the date cancelled and the cancellation policies of the companies that returned his money.  He named some hotels and most hotels have a policy where you can either cancel the day of, if before 6:00pm, and others need only a few days notice.  The airline, unless he purchase a refundable ticket, there will probably be a change fee of $200 when a new ticket is issued and Royal Caribbean, we don't know if it was cancelled prior to their final payment date.  Not to mention we don't know which country the OP resides, thus there could be totally different policies than those in the US.

[Cafedumonde]

There are some on this thread who are pretty hardline.  That means a lot coming from me-- since I am the "demon" conservative in my family.  So if you are hardline with the consumer,  the company should be treated equally.  The question I have is why should NCL be able to turn around and sell my cabin again?  If it is my cabin for the cruise, regardless of whether or not I show up, it should be my cabin, empty or full.  If NCL wants to resell the cabin I have already paid for, shouldn't they reimburse me to some extent?  I am aware this is not in the contract, but I am talking about logical conclusions.   It is funny though, I rarely see these threads on other lines I cruise, whereas on NCL I see them frequently.  I do think NCL is developing a customer interaction problem, between the way they refuse to reveal exactly where gratuities end up to these kinds of individual extenuating circumstances.  We have ended up cancelling our last 2 scheduled ncl cruises and replaced them with other cruises.  We have one scheduled next year, who knows if we will hold onto it.  NCL was once our favorite line.  Not so much anymore.

[Newleno]

58 minutes ago, cathi007 said:

OMG it's like banning your head against the wall!!!! It has nothing to do with compassion!!! The cruise line cannot give every person with a tragic story back their money!!!!! That's why people buy insurance!!!!!! If other companies made exceptions he should be thankful for that, but it doesn't mean other companies should, that's what INSURANCE is for.

yes they can, yes they can, yes they can give people with tragic events back their money

[BNBR]

11 hours ago, cathi007 said:

Some people will never learn. Insurance that is the answer. plain and simple. I would never travel without it, things come up and you can't know what is going to happen. It's a small investment. I paid 550.00 for a 12,000.00 cruise....Well worth it to me. Also I got the Nationwide Luxury plan and wouldn't you know it, they changed the itinerary. Now there are 6 of us on the plan, so after I prove we were on the cruise and send all the proof for the change I will get 6 checks for 1250.00/each :). So in my case insurance really paid off, and I haven't even left port yet 🙂 🙂 . I know not all states are eligible for that plan, but I live in CT, so I am. Here's to Nationwide insurance 🍷

 

I once played a slot machine and came out ahead.  I'm so smart!!!  Never skip the casino!

 

These travel insurance companies love people like you.  $550 for insurance on a $12,000 vacation - something you wouldn't have actually lost a penny if you missed.  Glad it worked out for you this time, just like the lucky few who win the lotto, but that's a pretty terrible financial decision to be making.

 

And you sure do gotta love all of the snarky, passive aggressive "what did your insurance say?" comments.

Edited November 14, 2018 by BNBR

[BNBR]

7 minutes ago, Cafedumonde said:

There are some on this thread who are pretty hardline.  That means a lot coming from me-- since I am the "demon" conservative in my family.  So if you are hardline with the consumer,  the company should be treated equally.  The question I have is why should NCL be able to turn around and sell my cabin again?  If it is my cabin for the cruise, regardless of whether or not I show up, it should be my cabin, empty or full.  If NCL wants to resell the cabin I have already paid for, shouldn't they reimburse me to some extent?  I am aware this is not in the contract, but I am talking about logical conclusions.   It is funny though, I rarely see these threads on other lines I cruise, whereas on NCL I see them frequently.  I do think NCL is developing a customer interaction problem, between the way they refuse to reveal exactly where gratuities end up to these kinds of individual extenuating circumstances.  We have ended up cancelling our last 2 scheduled ncl cruises and replaced them with other cruises.  We have one scheduled next year, who knows if we will hold onto it.  NCL was once our favorite line.  Not so much anymore.

 

 

I'm glad at least a few people her "get it."

[ColinIllinois]

20 minutes ago, Cafedumonde said:

There are some on this thread who are pretty hardline.  That means a lot coming from me-- since I am the "demon" conservative in my family.  So if you are hardline with the consumer,  the company should be treated equally.  The question I have is why should NCL be able to turn around and sell my cabin again?  If it is my cabin for the cruise, regardless of whether or not I show up, it should be my cabin, empty or full.  If NCL wants to resell the cabin I have already paid for, shouldn't they reimburse me to some extent?  I am aware this is not in the contract, but I am talking about logical conclusions.   It is funny though, I rarely see these threads on other lines I cruise, whereas on NCL I see them frequently.  I do think NCL is developing a customer interaction problem, between the way they refuse to reveal exactly where gratuities end up to these kinds of individual extenuating circumstances.  We have ended up cancelling our last 2 scheduled ncl cruises and replaced them with other cruises.  We have one scheduled next year, who knows if we will hold onto it.  NCL was once our favorite line.  Not so much anymore.

 

 

It's not your cabin.  It's NCL's cabin and if you forfeit it they can do what they please with it.  This isn't rocket science. It's business and economics 101.

[BNBR]

1 minute ago, ColinIllinois said:

 

 

It's not your cabin.  It's NCL's cabin and if you forfeit it they can do what they please with it.  This isn't rocket science. It's business and economics 101.

 

If they charge you for it, then it's your cabin.  If I want to buy a cabin and leave it empty, that's my choice.  Selling it twice should be illegal.  If they want to sell my cabin to someone else, then they need to reimburse me for it.

[ColinIllinois]

3 minutes ago, BNBR said:

 

If they charge you for it, then it's your cabin.  If I want to buy a cabin and leave it empty, that's my choice.  Selling it twice should be illegal.  If they want to sell my cabin to someone else, then they need to reimburse me for it.

 

No, it's not "your" cabin and it's not illegal.  It happens in the hotel industry and the airline industry also.  It's not your property.   Use some common sense.

[richstowe]

25 minutes ago, BNBR said:

And you sure do gotta love all of the snarky, passive aggressive "what did your insurance say?" comments.

Interesting comment .

It's an alternative to , you should have gotten insurance .

Sort of like how interesting comment is an alternative . 

[BNBR]

9 minutes ago, ColinIllinois said:

 

No, it's not "your" cabin and it's not illegal.  It happens in the hotel industry and the airline industry also.  It's not your property.   Use some common sense.

 

The airlines have taken a LOT of flak lately over this due to some high profile incidents.  As the other poster said, nobody is arguing that it's currently illegal.  Common sense would imply that you were sold something for your benefit.  If they are able to resell it, then they should be refunding you.  In fact, since you like talking about other industries... a cabin is kind of like renting a room.  If someone violated a lease on a room/apartment, you can only collect the actual damages, not the entire remainder of the lease.  You, as a landlord, have the responsibility to mitigate damages.  If I rent the apartment out the day you leave, I can't then keep all of your money (or sue you for damages).  It's a pretty simple concept.  If the cruise line is able to resell your cabin, you should only be responsible for the difference between the fares, thus, making the cruise line whole.  Selling it twice and keeping every penny should be illegal.  Just because it's not, doesn't make it right.

[Newleno]

5 minutes ago, BNBR said:

 

The airlines have taken a LOT of flak lately over this due to some high profile incidents.  As the other poster said, nobody is arguing that it's currently illegal.  Common sense would imply that you were sold something for your benefit.  If they are able to resell it, then they should be refunding you.  In fact, since you like talking about other industries... a cabin is kind of like renting a room.  If someone violated a lease on a room/apartment, you can only collect the actual damages, not the entire remainder of the lease.  You, as a landlord, have the responsibility to mitigate damages.  If I rent the apartment out the day you leave, I can't then keep all of your money (or sue you for damages).  It's a pretty simple concept.  If the cruise line is able to resell your cabin, you should only be responsible for the difference between the fares, thus, making the cruise line whole.  Selling it twice and keeping every penny should be illegal.  Just because it's not, doesn't make it right.

We need a cruiser bill of rights!!  Absurd that ncl wont give money back even if the room is sold at same or higher price.

[ColinIllinois]

21 minutes ago, BNBR said:

 

The airlines have taken a LOT of flak lately over this due to some high profile incidents.  As the other poster said, nobody is arguing that it's currently illegal.  Common sense would imply that you were sold something for your benefit.  If they are able to resell it, then they should be refunding you.  In fact, since you like talking about other industries... a cabin is kind of like renting a room.  If someone violated a lease on a room/apartment, you can only collect the actual damages, not the entire remainder of the lease.  You, as a landlord, have the responsibility to mitigate damages.  If I rent the apartment out the day you leave, I can't then keep all of your money (or sue you for damages).  It's a pretty simple concept.  If the cruise line is able to resell your cabin, you should only be responsible for the difference between the fares, thus, making the cruise line whole.  Selling it twice and keeping every penny should be illegal.  Just because it's not, doesn't make it right.

 

 

Sounds nice but welcome to reality.  That's not how it works.  As my beloved Mother used to say: "Life isn't fair, act accordingly".

[rtkenmore]

16 minutes ago, Newleno said:

We need a cruiser bill of rights!!  Absurd that ncl wont give money back even if the room is sold at same or higher price.

 

When someone agrees to a CONTRACT, they are bound to the terms of the contract.  It's not that hard to understand.

[BNBR]

8 minutes ago, ColinIllinois said:

 

 

Sounds nice but welcome to reality.  That's not how it works.  As my beloved Mother used to say: "Life isn't fair, act accordingly".

 

I agree wholeheartedly. I'm very much a realist.  But there is a reason we have elected officials and new laws being introduced constantly.  I don't care enough about this topic to lobby change, but I'd certainly welcome it 🙂

[matt151617]

Well going with this mindset, we should never start a go fund me for someone whose house burned down. They should have kept some of their valuables in a safe deposit box right? And the various hurricane victims in Puerto Rico, New Jersey, New Orleans, some were too poor or uneducated to have insurance. I guess we should leave them homeless?

 

This is about basic human compassion. Cut the guy a break.

Edited November 14, 2018 by matt151617

[cathi007]

1 hour ago, Newleno said:

yes they can, yes they can, yes they can give people with tragic events back their money

I didn't say they can't, but they shouldn't!!! I purchased insurance and so do a lot of others, and that is why. THAT IS WHAT INSURANCE IS FOR!!! STOP BEING SO IGNORANT.

[cathi007]

1 hour ago, BNBR said:

 

I once played a slot machine and came out ahead.  I'm so smart!!!  Never skip the casino!

 

These travel insurance companies love people like you.  $550 for insurance on a $12,000 vacation - something you wouldn't have actually lost a penny if you missed.  Glad it worked out for you this time, just like the lucky few who win the lotto, but that's a pretty terrible financial decision to be making.

 

And you sure do gotta love all of the snarky, passive aggressive "what did your insurance say?" comments.

How is it a bad financial decision to buy insurance??? Do you have car insurance? Health insurance? Homeowners insurance??? MY daughter has cancer, we are not sure if we will be able to make our cruise, a 550.00 investment to get our 12,000.00 back if we can't make the cruise is a very smart decision. If the OP had purchased the insurance we would not be posting on this thread. I think you might be the foolish one! Yes, if I make my cruise I will get a nice benefit from my insurance 🙂 That, my friend is a SMART investment. I am done arguing with the ignorant people on here. If you want to take a chance and don't buy insurance that is your prerogative. But, if you are worried about things that come up and you can't afford to lose the cost of your trip, spend the extra money and buy the insurance, if you don't, don't come here and complain!!!

[BNBR]

8 minutes ago, cathi007 said:

How is it a bad financial decision to buy insurance??? Do you have car insurance? Health insurance? Homeowners insurance??? MY daughter has cancer, we are not sure if we will be able to make our cruise, a 550.00 investment to get our 12,000.00 back if we can't make the cruise is a very smart decision. If the OP had purchased the insurance we would not be posting on this thread. I think you might be the foolish one! Yes, if I make my cruise I will get a nice benefit from my insurance 🙂 That, my friend is a SMART investment. I am done arguing with the ignorant people on here. If you want to take a chance and don't buy insurance that is your prerogative. But, if you are worried about things that come up and you can't afford to lose the cost of your trip, spend the extra money and buy the insurance, if you don't, don't come here and complain!!!

 

Lol. Ignorant?  Buying insurance to protect yourself from catastrophe and financial ruin is a great decision.  Buying "sadness" insurance is not. The only thing you lose by not going on your cruise is, well, not going on your cruise.  But by all means, you are creating jobs. Keep buying it. 

 

"Can't afford to lose the cost of your trip" - do you not realize this makes no sense whatsoever?  If you can't afford to lose the cost of your trip, then you couldn't afford the trip in the first place. If you went on the trip, you would still be out the same amount... 

Edited November 14, 2018 by BNBR

[ohhbother]

1 hour ago, BNBR said:

And you sure do gotta love all of the snarky, passive aggressive "what did your insurance say?" comments.

 

Agreed. Those comments paint such an unflattering portrait of the individuals posting them. The smugness on display in this thread  is alarming!