PRE-CRUISE CONCIERGE

[drumming cruisers]

I read somewhere in CC if you are booked in Haven you will be contacted by the concierge before the cruise. Is it an email or do they contact you via your booking in NCL Website? 

How far in advance do they contact you? 

What are they contacting us for? Setting up our dining? or shows? 

If we aren't contacted by concierge do we contact them? And is there a email for each ships concierge?

 

We are booked on March 31st Breakaway. 

 

Any info would be appreciated. 

[Visigoth]

They will generally contact you by email 2 or 3 weeks prior to your sailing.  They will ask you for any cabin choices you may have such as pillow types, extra towels, extra hangers, emptying out your fridge, etc.  They will also offer to help with entertainment and restaurant reservations.  I prefer to call them but you can use the email address as well.  here is the email that I received last time:

[Two Wheels Only]

32 minutes ago, drumming cruisers said:

And is there a email for each ships concierge?

 

The contact is with the concierge desk, not the actual ship concierge. Your requests are then forwarded to the ship. 

[Paphillyguy]

From personal experience, the request completion is very hit or miss.  More miss in my case.  I normally just wait until I am aboard and review with the butler.  

[GeezerCouple]

7 minutes ago, Paphillyguy said:

From personal experience, the request completion is very hit or miss.  More miss in my case.  I normally just wait until I am aboard and review with the butler.  

 

This, definitely.

 

We've had very minimal assistance about any requests/preferences in advance.

Once on board, the Butler should be very helpful with any requests/needs.

That's "what they do" 

 

GC

[TPgal]

I'm only in a suite but received a similar letter.  I excitedly called to see if they could assist with a specific dinner reservation that I couldn't get to go thru online and the reply was "if it's not available online, I can't do it either".   My takeaway was that the pre-sailing Concierge desk is basically a formal "let me google that for you" service. 

 

My list of requests is pretty small so it will all wait. I think a tip in hand is more enticing than a faceless caller.

 

Our expectation is to go, have fun, roll with whatever bumps might occur on a two-week vacation and not spend too much money.  

[kenb]

1 hour ago, drumming cruisers said:

I read somewhere in CC if you are booked in Haven you will be contacted by the concierge before the cruise. Is it an email or do they contact you via your booking in NCL Website? 

How far in advance do they contact you? 

What are they contacting us for? Setting up our dining? or shows? 

If we aren't contacted by concierge do we contact them? And is there a email for each ships concierge?

 

We are booked on March 31st Breakaway. 

 

Any info would be appreciated. 

We are on the same cruise in the Have. I received luggage tags and a letter from the pre-concierge with a phone number. We also had hit or miss luck. We end up asking our butler for our very basic requests. As to reservations, the concierge on board will assist you if possible. We will be at the M&G if you are attending, look us up.

Ken and Denise

[don't-use-real-name]

13 minutes ago, TPgal said:

I'm only in a suite but received a similar letter.  I excitedly called to see if they could assist with a specific dinner reservation that I couldn't get to go thru online and the reply was "if it's not available online, I can't do it either".   My takeaway was that the pre-sailing Concierge desk is basically a formal "let me google that for you" service. 

 

My list of requests is pretty small so it will all wait. I think a tip in hand is more enticing than a faceless caller.

 

Our expectation is to go, have fun, roll with whatever bumps might occur on a two-week vacation and not spend too much money.  

When you check-in for your cruise you may get your key card directly at registration or will be directed to a sort of

lounge area to get it there and meet your butler for a personal escort on board the ship. At that time lay out what needs

to be attended to i.e. restaurant show reservations shore excursions any of the personal attention items that are outside

the purview of the cabin bedding arrangement sleeping pillows. The beverages and use of the mini-fridge establish

what you want done there.

Regarding those reservations get your ducks in order right away as others coming on board will have a crack at booking

them also. It helps to be flexible and have alternate plans.  

[dexddd]

A letter should come around 50days out.

[Postcards]

We received our letter, called the number noted and they were able to arrange all of our dinner reservations at our requested times. Online, they showed as not available. Very helpful.

[Aesop081]

On 3/5/2019 at 12:35 PM, Visigoth said:

They will generally contact you by email 2 or 3 weeks prior to your sailing.  They will ask you for any cabin choices you may have such as pillow types, extra towels, extra hangers, emptying out your fridge, etc.  They will also offer to help with entertainment and restaurant reservations.  I prefer to call them but you can use the email address as well.  here is the email that I received last time:

Yeah, didn't get that.  Not surprised.  Hoping service will be great on ship.

[Traveling Fools]

Hit or miss has been our experience.  However, I have communicated with them in the past with specific requests I know were passed on to the On-Ship Concierges as they mentioned them to me at check-in.  Specifically regarding reservations for the Chef's Table Dinner.

[Peachypooh]

Over the years the amount of things that are in the cabin that we pre-arranged has been

going down. It used to be 100% and now about 50%. We just leave a note for our butler

and a note for our room steward with what we needed last time  and by the next morning all was

completed.

[latebloomer56]

We didn't have a suite last April on POA want aft balcony and booked late in Aug. with grandson for Bermuda could only get mini. Booked early this year so got the suite in April. As with others our pre-concierge was spotty as well, but I brought a copy of our requests and gave it to the butler so each item was taken care of. That said we don't ask for much, just extra pillows (no feathers) and clear the fridge. I tend to do any bookings myself less frustrating and always have a backup.

Thanks for the reminder folk's.