Glenndale Posted March 21, 2020 #1 Share Posted March 21, 2020 Our Oceania cruise has been cancelled and BA have now cancelled our flights to Miami. I logged onto the BA site to claim a refund but found that the form presented to me was for a voucher, valid for a year, and not for a refund. Googled this problem and found a solution. https://www.flyertalk.com/forum/32209950-post666.html I hope this helps others in the same position. By following the instructions I have finally managed to access the correct form and request a refund. 4 1 Link to comment Share on other sites More sharing options...
pingpong1 Posted March 21, 2020 #2 Share Posted March 21, 2020 Wow! It's almost like BA doesn't really want to give you your money back! Imagine that! 🤪 1 Link to comment Share on other sites More sharing options...
susiesan Posted March 21, 2020 #3 Share Posted March 21, 2020 It's not just BA, it's all airlines. UAL is one of the worst. They make you fight for it. Link to comment Share on other sites More sharing options...
schmerl Posted March 21, 2020 #4 Share Posted March 21, 2020 4 hours ago, Glenndale said: Our Oceania cruise has been cancelled and BA have now cancelled our flights to Miami. I logged onto the BA site to claim a refund but found that the form presented to me was for a voucher, valid for a year, and not for a refund. Googled this problem and found a solution. https://www.flyertalk.com/forum/32209950-post666.html I hope this helps others in the same position. By following the instructions I have finally managed to access the correct form and request a refund. Thanks for posting this. Link to comment Share on other sites More sharing options...
YoHoHo Posted March 21, 2020 #5 Share Posted March 21, 2020 7 hours ago, Glenndale said: Our Oceania cruise has been cancelled and BA have now cancelled our flights to Miami. I logged onto the BA site to claim a refund but found that the form presented to me was for a voucher, valid for a year, and not for a refund. Googled this problem and found a solution. https://www.flyertalk.com/forum/32209950-post666.html I hope this helps others in the same position. By following the instructions I have finally managed to access the correct form and request a refund. Thanks for posting that, Glenndale. Does not directly help me but gives me hope. And I am sure those booked on BA are happy to see the technical work-around. A future flight to USA, if indeed it expires one year from date of purchase, is pretty much useless to us so was hoping for a cancellation and refund. AA has amazingly not (yet?) cancelled our flight even though we cannot cross the border (so not sure how that would even work :{ ). Maybe they're holding it out as a reparation flight for US citizens to get back home. Link to comment Share on other sites More sharing options...
Kate-AHF Posted March 21, 2020 #6 Share Posted March 21, 2020 1 minute ago, YoHoHo said: Thanks for posting that, Glenndale. Does not directly help me but gives me hope. And I am sure those booked on BA are happy to see the technical work-around. A future flight to USA, if indeed it expires one year from date of purchase, is pretty much useless to us so was hoping for a cancellation and refund. AA has amazingly not (yet?) cancelled our flight even though we cannot cross the border (so not sure how that would even work :{ ). Maybe they're holding it out as a reparation flight for US citizens to get back home. YoHo, when were you due to fly? In April was it? So far, UA has not cancelled our May 3rd flight to Paris. Link to comment Share on other sites More sharing options...
YoHoHo Posted March 21, 2020 #7 Share Posted March 21, 2020 14 minutes ago, Kate-AHF said: YoHo, when were you due to fly? In April was it? So far, UA has not cancelled our May 3rd flight to Paris. A week tomorrow, March 29 Link to comment Share on other sites More sharing options...
Kate-AHF Posted March 21, 2020 #8 Share Posted March 21, 2020 1 minute ago, YoHoHo said: A week tomorrow, March 29 Wow. And they haven't yet cancelled the flight.... wow. Though I'm sure it must just be chaos in their offices. Link to comment Share on other sites More sharing options...
YoHoHo Posted March 21, 2020 #9 Share Posted March 21, 2020 19 minutes ago, Kate-AHF said: Wow. And they haven't yet cancelled the flight.... wow. Though I'm sure it must just be chaos in their offices. I would have expected the great computer to spit out a series of emails but perhaps sit does take a set of human eyes to pull the trigger on canceling. I agree, they have more than a few things to take care of this afternoon. Link to comment Share on other sites More sharing options...
cruisingaussies Posted March 21, 2020 #10 Share Posted March 21, 2020 11 hours ago, Glenndale said: Our Oceania cruise has been cancelled and BA have now cancelled our flights to Miami. I logged onto the BA site to claim a refund but found that the form presented to me was for a voucher, valid for a year, and not for a refund. Googled this problem and found a solution. https://www.flyertalk.com/forum/32209950-post666.html I hope this helps others in the same position. By following the instructions I have finally managed to access the correct form and request a refund. Thanks so much for the info. It seems that SIA is trying the same thing, ie just offering a flight voucher up front. From what I understand, if the airline cancels you should get a refund. They’re all trying to hang on to our money. It is understandable but at the same time underhand not to publish all options. Link to comment Share on other sites More sharing options...
clo Posted March 22, 2020 #11 Share Posted March 22, 2020 9 hours ago, susiesan said: It's not just BA, it's all airlines. UAL is one of the worst. They make you fight for it. I'm in the process of doing the refund for canceled four segments on Norwegian Air. I THINK it's been done right but it was complicated and said to Bob that I'll probably be dealing with this for months. Link to comment Share on other sites More sharing options...
kitty9 Posted March 22, 2020 #12 Share Posted March 22, 2020 When our Riviera cruise was cut short, we had to find flights home, and unfortunately no American flights worked for us, so we had to fly Delta. Called American and told them that we couldn’t use our return flight because of our cruise being cut short, and they immediately gave us a voucher for a future flight, with no time limit. Link to comment Share on other sites More sharing options...
Paulchili Posted March 22, 2020 #13 Share Posted March 22, 2020 2 minutes ago, kitty9 said: Called American and told them that we couldn’t use our return flight because of our cruise being cut short, and they immediately gave us a voucher for a future flight, with no time limit. That’s great news - I have never heard of such a generous offer - voucher without time limit. Congratulations 🙂 Link to comment Share on other sites More sharing options...
susiesan Posted March 22, 2020 #14 Share Posted March 22, 2020 I always use miles to book air tickets for overseas flights and did so for my cruise that is soon to be canceled. The worst I can expect is to pay a fee to have the miles redeposited, some times the fee is waived if you ask nicely. The downside is you have to call in to cancel, can't do it online, and hold times are running at 1- 2 hours until an agent picks up. My tix are on UAL flights with their miles. Link to comment Share on other sites More sharing options...
roger b Posted March 23, 2020 #15 Share Posted March 23, 2020 On 3/21/2020 at 11:39 AM, Glenndale said: Our Oceania cruise has been cancelled and BA have now cancelled our flights to Miami. I logged onto the BA site to claim a refund but found that the form presented to me was for a voucher, valid for a year, and not for a refund. Googled this problem and found a solution. https://www.flyertalk.com/forum/32209950-post666.html I hope this helps others in the same position. By following the instructions I have finally managed to access the correct form and request a refund. Thank you so much !! Works a treat !!! Link to comment Share on other sites More sharing options...
cruisingaussies Posted March 23, 2020 #16 Share Posted March 23, 2020 56 minutes ago, roger b said: Thank you so much !! Works a treat !!! So glad you’ve had success. Wonder if anyone may have the same solution for Singapore Airlines? All I’m seeing is a voucher, no mention of a refund on their website (also on Emirates). I really thought that if a company takes your money and doesn’t provide the service, they would have to refund? Link to comment Share on other sites More sharing options...
Paulchili Posted March 23, 2020 #17 Share Posted March 23, 2020 (edited) 2 hours ago, cruisingaussies said: So glad you’ve had success. Wonder if anyone may have the same solution for Singapore Airlines? All I’m seeing is a voucher, no mention of a refund on their website (also on Emirates). I really thought that if a company takes your money and doesn’t provide the service, they would have to refund? Have you tried to see if your credit card would cover you? Edited March 23, 2020 by Paulchili Link to comment Share on other sites More sharing options...
cruisingaussies Posted March 23, 2020 #18 Share Posted March 23, 2020 8 hours ago, Paulchili said: Have you tried to see if your credit card would cover you? Thanks for the suggestion, I’ll look into it. Link to comment Share on other sites More sharing options...
janmarand Posted March 24, 2020 #19 Share Posted March 24, 2020 On 3/21/2020 at 11:39 AM, Glenndale said: Our Oceania cruise has been cancelled and BA have now cancelled our flights to Miami. I logged onto the BA site to claim a refund but found that the form presented to me was for a voucher, valid for a year, and not for a refund. Googled this problem and found a solution. https://www.flyertalk.com/forum/32209950-post666.html I hope this helps others in the same position. By following the instructions I have finally managed to access the correct form and request a refund. Thank you very much for this tip. I had cancelled Miami flights also and was only presented with a voucher. Being somewhat technology challenged it took a while to get to the refund site, but perseverance saved the day. Hope we all get back to cruising soon. Link to comment Share on other sites More sharing options...
Glenndale Posted April 11, 2020 Author #20 Share Posted April 11, 2020 Refund from BA for flights has been credited to my card although purchased seat reservations have yet to be refunded 🙂 Link to comment Share on other sites More sharing options...
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