Rare LHT28 Posted July 20, 2020 #801 Share Posted July 20, 2020 3 minutes ago, Pet said: Just goes to show if you don't ask you won't get! You should not have had to ask Your TA was WRONG Link to comment Share on other sites More sharing options...
Rare ORV Posted July 20, 2020 #802 Share Posted July 20, 2020 1 hour ago, LHT28 said: You should not have had to ask Your TA was WRONG Or as I mentioned earlier was bluffing trying to keep the booking until after final payment. Didn't I read somewhere that commissions were only protected if FP was made? Link to comment Share on other sites More sharing options...
Pet Posted July 20, 2020 #803 Share Posted July 20, 2020 1 hour ago, LHT28 said: You should not have had to ask Your TA was WRONG You and ORV are perfectly correct of course. The slightly worrying thing is that not everyone has access to CC so how many people take the reply from the TA at face value and either forfeit their money or rebook something that might not be entirely suitable for them? We had initially looked at Marina's Nov 2021 trans-Atlantic cruise but the main issues were that it isn't going to the Bahamas, nor was it offered as O Life Ultimate, so would have cost much more overall than the 2020 equivalent cruise when we booked it even though the brochure price is roughly the same. 1 Link to comment Share on other sites More sharing options...
Medeba Posted July 20, 2020 #804 Share Posted July 20, 2020 4 hours ago, Pet said: TA has now responded saying that I was right that a full refund of the deposit should apply under the T&Cs and that they will contact Oceania to arrange it. So no money back yet of course but looks like a positive result so will hopefully be able to book a cruise with them next year once things are clearer. Just goes to show if you don't ask you won't get! That's good news. Has your TA confirmed in writing that they have cancelled your cruise? Only asking as your 121 day deadline is fast approaching. Link to comment Share on other sites More sharing options...
Rare LHT28 Posted July 20, 2020 #805 Share Posted July 20, 2020 3 hours ago, Pet said: You and ORV are perfectly correct of course. The slightly worrying thing is that not everyone has access to CC so how many people take the reply from the TA at face value and either forfeit their money or rebook something that might not be entirely suitable for them? Maybe the TA was just not up on Oceania policy & might treat the deposits like the other UK lines 1 Link to comment Share on other sites More sharing options...
Medeba Posted July 20, 2020 #806 Share Posted July 20, 2020 3 hours ago, Pet said: The slightly worrying thing is that not everyone has access to CC so how many people take the reply from the TA at face value and either forfeit their money or rebook something that might not be entirely suitable for them? Totally agree with you. Link to comment Share on other sites More sharing options...
Glenndale Posted July 20, 2020 #807 Share Posted July 20, 2020 (edited) 1 hour ago, LHT28 said: Maybe the TA was just not up on Oceania policy & might treat the deposits like the other UK lines I think this is a possibility as it is very unusual for cruise lines in the UK to return deposits on cancellation. I am not just referring to UK lines, Princess, RCI and Celebrity also have this policy for UK guests. Not a recommendation for the TA though, who should make it their business to know. Edited July 20, 2020 by Glenndale 1 Link to comment Share on other sites More sharing options...
Pet Posted July 21, 2020 #808 Share Posted July 21, 2020 12 hours ago, Medeba said: That's good news. Has your TA confirmed in writing that they have cancelled your cruise? Only asking as your 121 day deadline is fast approaching. Hi - Extract from TAs letter seems to make it pretty clear. Your cruise operator is in the process of refunding you directly the monies you have paid, removing the need for us to process this and therefore reducing the time this takes to complete. We have been advised that this will be done within 90 days of the cancellation of your reservation. 1 Link to comment Share on other sites More sharing options...
Rare welshfamily Posted July 21, 2020 #809 Share Posted July 21, 2020 I am with the same Chorley based TA as royallondon. We were well within 121 days when we tried to cancel. We were told we would lose our deposit of £4K. To be fair we did book a tailor made holiday with flights etc as well as the cruise. There were no circumstances in which we would have been able to get any of this back. We had to pay the balance and now are owed nearly 13k. This was due to the TA’s T&C’s. We had no worries as fully insured with cancellation insurance with an ABTA company. We paid with a CC so we should have been the most protected travellers in the Uk. Insurance not valid due to Covid 19 ( unless we can prove we will actually lose the money) cancellation not valid as TA is refunding the money even if it’s in the far distance future( 90+), ABTA .... still waiting for reply. CC not tried yet. Its just a big mess. Link to comment Share on other sites More sharing options...
royallondon Posted July 21, 2020 #810 Share Posted July 21, 2020 5 minutes ago, welshfamily said: I am with the same Chorley based TA as royallondon. We were well within 121 days when we tried to cancel. We were told we would lose our deposit of £4K. To be fair we did book a tailor made holiday with flights etc as well as the cruise. There were no circumstances in which we would have been able to get any of this back. We had to pay the balance and now are owed nearly 13k. This was due to the TA’s T&C’s. We had no worries as fully insured with cancellation insurance with an ABTA company. We paid with a CC so we should have been the most protected travellers in the Uk. Insurance not valid due to Covid 19 ( unless we can prove we will actually lose the money) cancellation not valid as TA is refunding the money even if it’s in the far distance future( 90+), ABTA .... still waiting for reply. CC not tried yet. Its just a big mess. Sorry to learn of your continued frustrations. I recently turned to my CC provider to instigate a section 75 claim against my TA who had retained a cruise refund for approx 6 weeks. A week later the money was credited to my account and I was able to immediately transfer it to my bank account with another provider. This was despite the TA emailing me (previous post on this discussion) to say the S75 would not be successful as they were just an agent. The process was relatively straightforward and I wouldn’t hesitate in exploring this facility to be reunited with what is your money. Regards Link to comment Share on other sites More sharing options...
Squidlips Posted July 22, 2020 #811 Share Posted July 22, 2020 On 7/16/2020 at 6:49 PM, roger b said: I am in the same position had email from T.A on promising that my deposit refund would paid within 10 days to my CC on the 28th of June, 10 days past and then told they had not received the money from Oceania. On contacting Oceania I find that the money was not sent to T.A until 6th July , the outcome of all this is that I will have wait 14 days for the money to reach T.A from that date then another 10 days for the T.A to release the deposit to me. Has nobody heard of Bank transfers ??? Our Oceania Package Cruise was cancelled on the 13th March and we were informed by TA that it would take up to 12 weeks for a refund. We paid for some of our holiday by credit card, however the bulk of our payment was via electronic funds transfer, due to the credit card surcharge expense of 1.1% p.a. After 12 weeks arrived and no refund, I enquired again only to be told that at this stage, we can only offer you a partial refund, that being airfares and hotel accommodation, as they had not received funds for the cruise portion of our holiday. We received the airfares and accommodation refund within four working days, credited back to our credit card. At the same time, we were also informed that the processing of refunds had been extended to 16 weeks, due to large volumes and delays in receiving refunds from suppliers. We waited till just after 16 weeks and still no refund for our cruise, so made further enquiries about how the process was going and finally I received an email the next day on the 8th July, stating that they had received cruise funds from Oceania and are now in a position to refund our cruise. We were expecting funds that week, however they did not arrive. Got another email from the TA a week later on the 15th July, asking for our bank account and credit card details to credit funds to, which we had already provided to them back in March. The email also stated that it can take up to 30 days for the refund to be credited to our account, that’s despite the fact that we have already waited for over 16 weeks for some sign of our refund being finalized. I know for a fact that it doesn’t take 30 days for the money to hit the account, it’s a matter of a push of a button and the funds are pretty much there within 24 hours, so they have our money from Oceania and are holding on to it. It’s now 22nd July and have been checking the bank account and credit card everyday. Link to comment Share on other sites More sharing options...
roger b Posted July 22, 2020 #812 Share Posted July 22, 2020 5 minutes ago, Squidlips said: Our Oceania Package Cruise was cancelled on the 13th March and we were informed by TA that it would take up to 12 weeks for a refund. We paid for some of our holiday by credit card, however the bulk of our payment was via electronic funds transfer, due to the credit card surcharge expense of 1.1% p.a. After 12 weeks arrived and no refund, I enquired again only to be told that at this stage, we can only offer you a partial refund, that being airfares and hotel accommodation, as they had not received funds for the cruise portion of our holiday. We received the airfares and accommodation refund within four working days, credited back to our credit card. At the same time, we were also informed that the processing of refunds had been extended to 16 weeks, due to large volumes and delays in receiving refunds from suppliers. We waited till just after 16 weeks and still no refund for our cruise, so made further enquiries about how the process was going and finally I received an email the next day on the 8th July, stating that they had received cruise funds from Oceania and are now in a position to refund our cruise. We were expecting funds that week, however they did not arrive. Got another email from the TA a week later on the 15th July, asking for our bank account and credit card details to credit funds to, which we had already provided to them back in March. The email also stated that it can take up to 30 days for the refund to be credited to our account, that’s despite the fact that we have already waited for over 16 weeks for some sign of our refund being finalized. I know for a fact that it doesn’t take 30 days for the money to hit the account, it’s a matter of a push of a button and the funds are pretty much there within 24 hours, so they have our money from Oceania and are holding on to it. It’s now 22nd July and have been checking the bank account and credit card everyday. FIND a new T.A. And a it is a lesson to be learnt to pay the small % or get your T.A to accept the cost , it is pittance in the Scheme of things . Link to comment Share on other sites More sharing options...
roger b Posted July 29, 2020 #813 Share Posted July 29, 2020 On 7/21/2020 at 1:45 PM, welshfamily said: I am with the same Chorley based TA as royallondon. We were well within 121 days when we tried to cancel. We were told we would lose our deposit of £4K. To be fair we did book a tailor made holiday with flights etc as well as the cruise. There were no circumstances in which we would have been able to get any of this back. We had to pay the balance and now are owed nearly 13k. This was due to the TA’s T&C’s. We had no worries as fully insured with cancellation insurance with an ABTA company. We paid with a CC so we should have been the most protected travellers in the Uk. Insurance not valid due to Covid 19 ( unless we can prove we will actually lose the money) cancellation not valid as TA is refunding the money even if it’s in the far distance future( 90+), ABTA .... still waiting for reply. CC not tried yet. Its just a big mess. I finally receive the last of my deposit back from the same agent you are using it took from 6th July when O released the deposit back to T.A . So You will have to be Patient it will come Link to comment Share on other sites More sharing options...
chloemonkey Posted July 29, 2020 #814 Share Posted July 29, 2020 I admit that I have NOT read through this entire thread....just wanted to add our experience to those wondering about refunds. We cancelled on March 6th for a March 11th cruise. This month's American Express had over $24,000 worth of credits on it....so I am pretty sure that they got everything credited back to us. We had made final payment of course....in addition to lots of extras that had been paid for by credit card - hence the 5 or more individual credits.... I believe this fell right within the 90 Day period that Oceania had promised we would receive our credits? Close enough........ We also still have another cruise booked with credits from a cruise that Oceania cancelled for June.....doubt that this one will go either as it is for February......but one can hope, right? Just wanted you to know our experience with the time frame for our refund. Link to comment Share on other sites More sharing options...
jojoparlin08859 Posted August 3, 2020 #815 Share Posted August 3, 2020 A MOST PROMPT REFUND by OCEANIA ! July 15...E-mail TA our request to cancel our Veranda reservation for Riviera's Nov. 23, 2020 cruise. July 16...Reply from TA confirming cancellation and that it may take up to 90 days for Oceania's refund to CC. July 21...Refund credited to Credit Card by Oceania! Most pleased with Oceania's promptness and our previous 4 cruises and will resume when virus is over. Link to comment Share on other sites More sharing options...
CintiPam Posted August 4, 2020 #816 Share Posted August 4, 2020 (edited) 4 hours ago, jojoparlin08859 said: A MOST PROMPT REFUND by OCEANIA ! July 15...E-mail TA our request to cancel our Veranda reservation for Riviera's Nov. 23, 2020 cruise. July 16...Reply from TA confirming cancellation and that it may take up to 90 days for Oceania's refund to CC. July 21...Refund credited to Credit Card by Oceania! Most pleased with Oceania's promptness and our previous 4 cruises and will resume when virus is over. Wow, that truly is great to read. Edited August 4, 2020 by CintiPam Link to comment Share on other sites More sharing options...
Rare 1985rz1 Posted August 4, 2020 #817 Share Posted August 4, 2020 5 hours ago, jojoparlin08859 said: A MOST PROMPT REFUND by OCEANIA ! July 15...E-mail TA our request to cancel our Veranda reservation for Riviera's Nov. 23, 2020 cruise. July 16...Reply from TA confirming cancellation and that it may take up to 90 days for Oceania's refund to CC. July 21...Refund credited to Credit Card by Oceania! Most pleased with Oceania's promptness and our previous 4 cruises and will resume when virus is over. Full payment or deposit? Link to comment Share on other sites More sharing options...
jojoparlin08859 Posted August 5, 2020 #818 Share Posted August 5, 2020 A MOST PROMPT REFUND by OCEANIA of our original deposit requested 8 days prior to cancellation fees going into effect on July 23! July 15...E-mail TA our request to cancel our Veranda reservation for Riviera's Nov. 23, 2020 cruise. July 16...Reply from TA confirming cancellation and that it may take up to 90 days for Oceania's refund to CC. July 21...Refund credited to Credit Card by Oceania! Most pleased with Oceania's promptness and our previous 4 cruises and will resume when virus is over. Link to comment Share on other sites More sharing options...
Rare 1985rz1 Posted August 5, 2020 #819 Share Posted August 5, 2020 4 hours ago, jojoparlin08859 said: A MOST PROMPT REFUND by OCEANIA of our original deposit requested 8 days prior to cancellation fees going into effect on July 23! July 15...E-mail TA our request to cancel our Veranda reservation for Riviera's Nov. 23, 2020 cruise. July 16...Reply from TA confirming cancellation and that it may take up to 90 days for Oceania's refund to CC. July 21...Refund credited to Credit Card by Oceania! Most pleased with Oceania's promptness and our previous 4 cruises and will resume when virus is over. 👍 Link to comment Share on other sites More sharing options...
Rare ORV Posted August 6, 2020 #820 Share Posted August 6, 2020 I guess you can say that again. Link to comment Share on other sites More sharing options...
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