Questions on Future Cruise Credit and Onboard Credit (merged May 4)

[FLAlaska]

I have an FCC from a cancelled April cruise. I haven’t used it yet. I now will also  have one from an august  cruise that is cancelled. Can I use them both for 1 cruise?

Edited May 4, 2020 by Host Carolyn
Organize FCC posts

[atobols]

You'll be able to use both FCC but you'll only get one onboard credit if you use all your FCC on one cruise.  

Edited May 4, 2020 by atobols
clarification

[willandallie1]

So my July 25 Cruise was cancelled. I was wondering if I can use the FCC on an existing Cruise we are booked on a cruise for June 2021 or does the FCC have to be used on a new booking?

TIA

[Jamman54]

You can transfer your FCC to an existing booking. I did two such transfers. 😎

[ladylyn915]

We received our letter from Carnival this morning.  We now have the choice of full refund or FCC+$600 OBC.  We have until 12/22 to rebook with our FCC.

This is the question:

If  I book Mardi Gras in  March 2022 now and decide to cancel for a cruise in 2021 will I lose FCC and OBC?

 

Thanks for any insights.  

 

Lyn

 

[Elaine5715]

35 minutes ago, ladylyn915 said:

We received our letter from Carnival this morning.  We now have the choice of full refund or FCC+$600 OBC.  We have until 12/22 to rebook with our FCC.

This is the question:

If  I book Mardi Gras in  March 2022 now and decide to cancel for a cruise in 2021 will I lose FCC and OBC?

 

Thanks for any insights.  

 

Lyn

 

No one knows but in order to use the FCC and get the OBC, you need to re-book same party

Edited May 4, 2020 by Elaine5715

[seafoy]

I’ve just had my re-booked cruise cancelled.  Original cruise was April and re-booked for the end of June. What can I say, I’m an optimist! 😄 When I re-booked, the second cruise was much lower in cost than originally booked cruise, so I received OBC for price difference in addition to OBC for re-booking.  At this point, I think I would like to get a full refund.  As my booking #’s changed from cruise to cruise, I’m concerned my original payment amount is not obvious.  Are all my reservations linked on Carnival’s end? I would hate to wait three months to receive, and then receive the wrong amount!

[rukkian]

35 minutes ago, Elaine5715 said:

No one knows but in order to use the FCC and get the OBC, you need to re-book same party

For the FCC part, there is a bit of a workaround - you can book the same people, and then switch somebody out.  The FCC will stay, but the obc will probably be lost.  I had a client that had me transfer her booking, knowing that the 2nd person in the room would not be going, and would be swapped.  I did the move, and then once she had the replacement, just swapped out the people.  She kept the FCC, but 1/2 the obc was gone.

[ladylyn915]

1 hour ago, Elaine5715 said:

No one knows but in order to use the FCC and get the OBC, you need to re-book same party

It would definitely be the same two people - my husband and me.  But, I am a little nervous about booking a cruise two years out.

I was simply wondering if I cancelled a cruise in 2022 and booked a cruise in 2021, would I lose both my FCC and OBC. 

[glentally]

I received OBC when I canceled a cruise for May.  I see different answers on other posts to the following question.

 

Now that my August cruise was canceled do I get an additional OBC as stated in the letter?

 

I would think the answer is yes or otherwise everyone would just ask for a full refund. 

 

 

 

 

 

 

 

[lazydayz]

Pretty sure you are limited to one set amount for the cancellation. Mine was $600 for a week long cruise.  If it gets cancelled again, I only get the $600 plus any new offer for OBC. If you find out different, please let us know. 

[JaxsMama]

15 minutes ago, glentally said:

I would think the answer is yes or otherwise everyone would just ask for a full refund. 

 

A refund from what?  If someone accepts the fcc and obc and then is canceled again there is no refund to get.  They have fcc.

[outatouch0]

3 hours ago, Jamman54 said:

You can transfer your FCC to an existing booking. I did two such transfers. 😎

How did you do this? Did you have to call in? 

[outatouch0]

Where can I find the policy on what exactly the onboard credit can and CANNOT be used for?

I know these are geneally a use it or loose it. Can I for example gamble with it in the casino if it should be more than I can spend? Can I use it to pay for excursions? Spa treatments? 

thanks

[Jamman54]

2 minutes ago, outatouch0 said:

How did you do this? Did you have to call in? 

 

I had my PVP handle it for me. 

[ibarrio]

Do current OBC's transfer or do I only have the $600 OBC now? My July cruise had me at $900 OBC (none of which was from a cancellation) 

[Joe817]

7 minutes ago, outatouch0 said:

Where can I find the policy on what exactly the onboard credit can and CANNOT be used for?

I know these are geneally a use it or loose it. Can I for example gamble with it in the casino if it should be more than I can spend? Can I use it to pay for excursions? Spa treatments? 

thanks

I believe OBC is given in the form of cruise cash. And it's good for any and all things for sale on a ship. If I'm wrong, I'm sure someone will correct me. That happens quite often.  And if it's in your Sail & Sign account, you can use some or all of it in the casino. 

[outatouch0]

1 hour ago, Jamman54 said:

 

I had my PVP handle it for me. 

I wonder if he/she would care to assist me ? Contact details?

[Jamman54]

1 hour ago, outatouch0 said:

I wonder if he/she would care to assist me ? Contact details?

It is against forum rules to give out contact details. Sorry.

[Elaine5715]

8 hours ago, rukkian said:

For the FCC part, there is a bit of a workaround - you can book the same people, and then switch somebody out.  The FCC will stay, but the obc will probably be lost.  I had a client that had me transfer her booking, knowing that the 2nd person in the room would not be going, and would be swapped.  I did the move, and then once she had the replacement, just swapped out the people.  She kept the FCC, but 1/2 the obc was gone.

That is when you just take the refund.  FCC is just your money back.

[Elaine5715]

6 hours ago, Joe817 said:

I believe OBC is given in the form of cruise cash. And it's good for any and all things for sale on a ship. If I'm wrong, I'm sure someone will correct me. That happens quite often.  And if it's in your Sail & Sign account, you can use some or all of it in the casino. 

It isn't cruise cash.  It is onboard credit and charges go against onboard credit first

[Elaine5715]

6 hours ago, ibarrio said:

Do current OBC's transfer or do I only have the $600 OBC now? My July cruise had me at $900 OBC (none of which was from a cancellation) 

You only get one offer of $600 onboard credit.  If the rest of yours came from price drops, you will lose it.

[Elaine5715]

7 hours ago, outatouch0 said:

Where can I find the policy on what exactly the onboard credit can and CANNOT be used for?

I know these are geneally a use it or loose it. Can I for example gamble with it in the casino if it should be more than I can spend? Can I use it to pay for excursions? Spa treatments? 

thanks

Yes, as stated you can use it for anything on board including charging slot play.  Anything charged onboard no exceptions

[Joe817]

31 minutes ago, Elaine5715 said:

It isn't cruise cash.  It is onboard credit and charges go against onboard credit first

I believe you have just defined 'cruise cash'. I'm quite sure that others will chime in, and tell me quite differently. I'm used to that. LOL.

[WildBlueYonder64]

Here's our situation: We had two cabins booked, the first had 3 occupants, and the second cabin had 2.  The cruise was paid in full, but we hadn't added the names of the additional guests, only the primary is listed on each reservation. We were planning on adding the names soon,  but the cruise was part of this morning's round of cancellations.

 

If the FCC is tied to guest names, how will this work for us?