With the recent rise in complaints, how long do you think it will take before I hear back from guest relations?

[CineGraphic]

With so many complaints recently, I wonder how long it will be before I hear back from anyone based on my post-cruise survey or the email I sent to guest relations.

Pre-Covid, it used to take at least 6 weeks.......what do we think now, 3-4 months?

Edited May 13, 2022 by CineGraphic

[dog]

Irrelevant.

I only expect hearing from customer relations when I call and ask for a supervisor.

[Steelers36]

I have had a fairly quick reply when I sent an email to an Exec.  Sending directly to CR, well, I forget when I sent the last one, so it has been a while. 

[MarcsSharon]

Still waiting since late December…and not expecting to hear anything at all.

 

 

 

 

 

[pms4104]

50 minutes ago, CineGraphic said:

With so many complaints recently, I wonder how long it will be before I hear back from anyone based on my post-cruise survey or the email I sent to guest relations.

Pre-Covid, it used to take at least 6 weeks.......what do we think now, 3-4 months?

When hell freezes over.

Edited May 13, 2022 by pms4104

[wowzz]

Sorry - how do you know there has been a rise in customer complaints ?

 

[cruzin4us]

I'm in 2 months and counting

[jwattle]

Yay, another complaint thread🙄

[dog]

4 minutes ago, jwattle said:

Yay, another complaint thread🙄

Well, we have had a lot of reasons  to express our dissatisfaction with Princess over the last couple of years.

I am pleased to report that I just had the best cruise ever on the Discovery Princess..

 

Edited May 14, 2022 by dog

[brisalta]

5 minutes ago, jwattle said:

Yay, another complaint thread🙄

 

Can you direct him to the exist complaint thread please!

[jwattle]

21 minutes ago, dog said:

Well, we have had a lot of reasons  to express our dissatisfaction with Princess over the last couple of years.

I am pleased to report that I just had the best cruise ever on the Discovery Princess..

 

As did we in March on Majestic! Still on cloud nine!!😍😍😍

[CineGraphic]

1 hour ago, jwattle said:

Yay, another complaint thread🙄

 

No, it's not another complaint thread, it's a simple question, of how long will it take for guest relations to reply.

[Happiest when cruising]

46 minutes ago, CineGraphic said:

 

No, it's not another complaint thread, it's a simple question, of how long will it take for guest relations to reply.

It’s good question. I wonder if you called in and referenced your email, if you might get a quicker solution. Or…try the online chat. I believe they have access to your account. They have been able to read any notes I have on my account. Come back and let us know if this works, or when you get an email back. Don’t forget to keep a close eye on your junk mail file. 

[PaulC29]

Could depend on what the issues are and ability/willingness to fix them.

[donaldsc]

Does anyone here actually believe that Princess or for that matter care about complaints.  They are selling mass market cruises.  They don't care at all about a few complaints from CC members as long as their cabin counts stay up.  How many cabins are there on a ship.  How many of them are occupied by CC members.  

 

DON

[Steelers36]

6 hours ago, jwattle said:

Yay, another complaint thread🙄

Maybe they should have called this site Cruise Crazy instead of Cruise Critic. 

[Steelers36]

6 hours ago, jwattle said:

As did we in March on Majestic! Still on cloud nine!!😍😍😍

And when you get down to Cloud Six, is that the time to book another cruise?

[Moondogy]

I emailed Ms, Swartz on 5/9/22 and received a call from her assistant 5/11/22. I'd say they heard how we are getting tired of the poor customer service we have been getting. I had a nice long conversation with her about a lot of the things I've been seeing online and told her how concerned we are. Now with that said.....I'm sure not much will change 😏 

[CineGraphic]

6 hours ago, Steelers36 said:

Maybe they should have called this site Cruise Crazy instead of Cruise Critic. 

 

If you are implying that I'm crazy, you're crazy.

[PaulC29]

7 hours ago, Steelers36 said:

Maybe they should have called this site Cruise Crazy instead of Cruise Critic. 

Crazy people Don't know they're crazy. I know I'm crazy, therefore I'm not Crazy. Isn't that Crazy??? 

[Steelers36]

34 minutes ago, CineGraphic said:

 

If you are implying that I'm crazy, you're crazy.

With the current name, does that mean you are a critic?  We're all crazy for cruising here - as in crazy fans, right? 

[jwattle]

7 hours ago, Steelers36 said:

And when you get down to Cloud Six, is that the time to book another cruise?

No, sorry, it was already booked the day we got back😁. That's how we fix the after cruise blues..ABC, A!ways Book a Cruise.😄

[c-boy]

  😐 didn't take but  a few weeks. I suppose it may have something to do with the attitude projected on the survey .