scendro Posted June 27 #1 Share Posted June 27 Is anyone else having issues with getting a refund from AON? i submitted a claim in early April and hav snot heard anything. when i checked the status it just says “assigned” and not yet in progress. when I contacted them by phone all I get is that they haven’t got to the claim yet and that it can take up to 6 months to process. Link to comment Share on other sites More sharing options...
tallnthensome Posted June 27 #2 Share Posted June 27 You should be more specific. A refund for what and when ? Link to comment Share on other sites More sharing options...
scendro Posted June 27 Author #3 Share Posted June 27 (edited) refund for cruise (covid positive and could not sail) we purchased the insurance Edited June 27 by scendro Link to comment Share on other sites More sharing options...
klfrodo Posted June 27 #4 Share Posted June 27 (edited) Not AON but I did file a claim for a Trip Delay issue with another travel insurance provider. My claim sat like yours for about 8 weeks. I then filed a complaint with my states Insurance Commissioner because in my State (Washington) the law clearly states that the provider has 30 days after they receive the claim to make a final decision. About a week later, I received my check. FWIW: I'm sure the insurance companies are struggling post pandemic just like every other company in the world with finding people. An insurance broker that I use said to expect the claims process to take longer than we were used to in the past. (Not that I care one way or the other. That's a THEM problem, not a ME/Customer problem) Edited June 27 by klfrodo Link to comment Share on other sites More sharing options...
jsglow Posted June 27 #5 Share Posted June 27 I don't recall who our provider was but we filed a detailed claim for a trip (not cruise related) around April 10th and received payment maybe around June 1st after having briefly contacted our agent who may have made a phone call to spur things along. In our case, we incurred expense because of a positive test (and required quarantine) attempting to fly home from Germany. No way we take a 'big' trip without insurance right now. Both our August Alaska Cruisetour and our October European cruise are insured. A 5 nighter out of Miami where my only unrecoverable expense is the pre-cruise hotel... nope. Link to comment Share on other sites More sharing options...
coffeemom67 Posted June 27 #6 Share Posted June 27 (edited) I submitted a claim with our travel insurance this past February after testing positive and denied boarding. Besides periodic automated email stating due to volume of claims processing would be delayed I heard nothing. This past Saturday received check in the mail so about 4 months. Edited June 27 by coffeemom67 grammer Link to comment Share on other sites More sharing options...
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