Warning: Do Not leave credit on stateroom account!

[Guest ldtr]

17 hours ago, NV-Joe said:

Thanks to all that replied...

Yes it was refundable credit... 2 ports were cancelled... we had excusions booked that were cancelled (refundable) and port charges for the cancelled ports (refundable)  I verified with passenger services that the credit was indeed refundable.   I asked if it could be held as an FCC...they said no... I would have used the "magic method" had I known about it... I only recently learned of it.

 

While I agree with Don about customer service should be equal for all... in an ideal world that would be true.   But loyalty plans frequently have special numbers... and priority service for their best customers.  

We have lost our way on this post, however... my purpose was to warn newbies to CC (though I don't post much...I've been on CC for many years) a warning not to let Princess hold their money so as not to have my experience be repeated to them.

 

I feel I have done that.... and I won't make that mistake again.

Again thanks for the kind words.

 

Joe and Tammi

 

 

 

 

 

However in this case enhanced call in service, or accelerated refund schedule is not one of the listed benefits for Princess elite. If they had not offered priority boarding or if they had not provided the elite line for onboard customer service then commenting about elite status would be relevant, but in this situation nope.

Edited August 26, 2022 by ldtr

[Steelers36]

19 minutes ago, ldtr said:

However in this case enhanced call in service, or accelerated refund schedule is not one of the listed benefits for Princess elite. If they had not offered priority boarding or if they had not provided the elite line for onboard customer service then commenting about elite status would be relevant, but in this situation nope.

It is interesting there is a priority line at PSD on the ships, but not a priority phone line (such as the airlines have for top-tier FF's).  Sure, I use the Elite & Suite line at PSD, but never presume I am the next one to be called as they have to serve the other line as well.

[kywildcatfanone]

Refundable vs non refundable. 

[Steelers36]

29 minutes ago, kywildcatfanone said:

Refundable vs non refundable. 

?

[pris993]

I would cash out a refundable credit before leaving the ship too.   

[Bgwest]

1 hour ago, pris993 said:

I would cash out a refundable credit before leaving the ship too.   

 

I'm willing to wager that the OP does exactly as you suggest on all future cruises. 

[Steelers36]

9 minutes ago, Bgwest said:

 

I'm willing to wager that the OP does exactly as you suggest on all future cruises. 

😉

 

[Daniel A]

16 minutes ago, Bgwest said:

 

I'm willing to wager that the OP does exactly as you suggest on all future cruises. 

I'm willing to wager that OP never sails Princess again since being Elite isn't as important as they thought they were.

[nini]

6 hours ago, pris993 said:

I would cash out a refundable credit before leaving the ship too.   

We tried. It was a no go.

[pris993]

15 minutes ago, nini said:

We tried. It was a no go.

I have simply gone to Customer Service desk, the night before and requested the credit in cash, never had a problem with a refundable credit. 

[nini]

3 hours ago, pris993 said:

I have simply gone to Customer Service desk, the night before and requested the credit in cash, never had a problem with a refundable credit. 

Thank you. We will keep that in mind.

[caribill]

5 hours ago, pris993 said:

I have simply gone to Customer Service desk, the night before and requested the credit in cash, never had a problem with a refundable credit. 

 

As I understand it, they will only give you cash if the balance is $25 or less. More than $25 means having to wait foir the check in the mail.

[figment_nh]

Just as an FYI - when we got our refund it came from Bottomline Technologies and refrenced Princess Cruise Line - I almost threw it out as junk mail

[richsea]

11 hours ago, pris993 said:

I have simply gone to Customer Service desk, the night before and requested the credit in cash, never had a problem with a refundable credit. 

Couldn’t someone also go to the casino & ask for cash to be charged to their account, then just keep the cash instead of gambling it?

[kywildcatfanone]

If you have both types of OBC, can you tell them when making a purchase to use the non refundable first?

[capriccio]

4 minutes ago, kywildcatfanone said:

If you have both types of OBC, can you tell them when making a purchase to use the non refundable first?

That is the automatic process (at least in my experience).

[Bwana Tom]

3 minutes ago, kywildcatfanone said:

If you have both types of OBC, can you tell them when making a purchase to use the non refundable first?

They always do that automatically. Always put the charges to the non-refundable first then when those dollars are expended it automatically switches over to the refundable.

[pris993]

8 hours ago, caribill said:

 

As I understand it, they will only give you cash if the balance is $25 or less. More than $25 means having to wait foir the check in the mail.

It has been a long time since I had a balance to cash out.  If I had one that they would not give in cash, I would go to the casino.   I would ask to talk to the hotel manager on board, first.  After all this is your money, I would go up the chain of command.  

[Daniel A]

Many businesses refund back to the original source of funds.  Otherwise, somebody could put $5,000.00 on their onboard account through a credit card, not spend it and demand $5000 cash on the last night of the cruise.  Many credit cards charge interest starting from the date a cash advance is taken out, whereas refunded cash from the cruise line wouldn't start accruing interest until end of the billing cycle.

 

Another scenario would be where I used my credit card to cover my young relative's account and they end up asking for the refund to go into their pocket as cash on the last night of the cruise.  This doesn't explain why it's taking them so long to either issue a refund check or refund to the original source of payment though.  

[caribill]

On 8/25/2022 at 11:34 AM, Moondogy said:

I could be wrong (Wouldn't be the first time, won't be the last) the only refundable

OBC I know of is military benefits.

 

At least pre-pandemic, the accounting system worked as follows for pre-paid shore excursions.

 

o When you reserved the excursions pre-cruise you used available OBC and/or a credit card to pay for the excursions.

o When the cruise started, the accounting system in effect removed all payments from the excursions (with the payments becoming refundable or non-refundable OBC depending on the original source) and then paid for them again using available non-refundable OBC first.

o So if there was enough non-refundable OBC to pay for the excursions, then what had been paid with a credit card or refundable OBC pre-cruise will now be refundable OBC.

 

[caribill]

7 minutes ago, Daniel A said:

 

 

Another scenario would be where I used my credit card to cover my young relative's account and they end up asking for the refund to go into their pocket as cash on the last night of the cruise.  This doesn't explain why it's taking them so long to either issue a refund check or refund to the original source of payment though.  

 

If your young relative's account had refundable OBC at the end of the cruise, the refund check would go to him/her, not to you who had made the original payment.

[Daniel A]

12 minutes ago, caribill said:

 

If your young relative's account had refundable OBC at the end of the cruise, the refund check would go to him/her, not to you who had made the original payment.

Doesn't the refund return to the original form of payment?

[nini]

Ours was MORE than $25.00

[Steelers36]

4 hours ago, richsea said:

Couldn’t someone also go to the casino & ask for cash to be charged to their account, then just keep the cash instead of gambling it?

The purpose of charging stateroom account is to obtain playing chips for the tables, or cash in the one-armed bandits, or for the poker table.  You need to play and then cash out your balance no later than final night of the voyage.

[Guest ldtr]

2 hours ago, Daniel A said:

Doesn't the refund return to the original form of payment?

nope. Just like if the cruise was canceled and fcc issued it is in the passengers name, not the original payor