Underwatr Posted November 28, 2023 #1 Share Posted November 28, 2023 Onboard QM2 now. Aircon only blows full heat or off. I can't sleep when the room is 78 degrees F. I like to be cool to sleep. I've reported to the stewardess & to the Purser (several hours apart yesterday) and they made their reports on it but as we go further south I'm afraid it'll only get worse. With the balcony door closed it got up to 82 in the room last night. It's like a pebble in my shoe - minor issue on the surface but over time it adds up (and I've been awake since 3 am from it). How should I proceed? Who do I ask to speak to or to contact me? What would you do? Signed - Sleepless & Sweaty 1 Link to comment Share on other sites More sharing options...
Rare Victoria2 Posted November 28, 2023 #2 Share Posted November 28, 2023 It's certainly not a minor issue. We are air-con fiends and someone would be feeling my wrath if nothing was done about hot air. I'd ask [demand] to be moved to another cabin if engineers can't fix it/are too busy/ insert any old excuse here. Then when 'the ship is full' reply comes back, demand to speak to Hotel Manager and if that doesn't work, aim higher. Quote health fears, quote safety, quote anything but it is your given right to have air-con 3 Link to comment Share on other sites More sharing options...
exlondoner Posted November 28, 2023 #3 Share Posted November 28, 2023 Yes, I agree, this is absolutely not a minor issue. And there always are a few cabins, for exactly this sort of issue. 3 Link to comment Share on other sites More sharing options...
Bell Boy Posted November 28, 2023 #4 Share Posted November 28, 2023 You are completely wasting your time speaking to you cabin steward or the Purser desk. You ask to speak with the 'Customer Service manager' and ask him/her to raise a maintenance issue immediately. re a Cabin Change , Customer service manager is the only person who has the authority to move guests to another cabin ( Cabin changes go through him/her) Good Luck - let us know how it was resolved. 6 Link to comment Share on other sites More sharing options...
PORT ROYAL Posted November 28, 2023 #5 Share Posted November 28, 2023 2 hours ago, Underwatr said: Onboard QM2 now. Aircon only blows full heat or off. I can't sleep when the room is 78 degrees F. I like to be cool to sleep. I've reported to the stewardess & to the Purser (several hours apart yesterday) and they made their reports on it but as we go further south I'm afraid it'll only get worse. With the balcony door closed it got up to 82 in the room last night. It's like a pebble in my shoe - minor issue on the surface but over time it adds up (and I've been awake since 3 am from it). How should I proceed? Who do I ask to speak to or to contact me? What would you do? Signed - Sleepless & Sweaty In addition to these useful suggestions, send an email to one’s TA to immediately register a formal complaint with Cunard In Southampton. Also involve one’s MD in the restaurant, saying out of desperation not knowing where else to go for help, MD’s are “Senior Officer”. 2 Link to comment Share on other sites More sharing options...
Liberal_Baggie Posted November 28, 2023 #6 Share Posted November 28, 2023 Open the balcony door prop it open with a chair..Lovely Link to comment Share on other sites More sharing options...
exlondoner Posted November 28, 2023 #7 Share Posted November 28, 2023 2 minutes ago, Liberal_Baggie said: Open the balcony door prop it open with a chair..Lovely But not the issue. And I believe it messes things up for adjoining cabins. Link to comment Share on other sites More sharing options...
Craigrlewis Posted November 28, 2023 #8 Share Posted November 28, 2023 Sorry to hear that my parents had the reverse in august on QV - they said it was too cold. They logged it with the pursers desk and within an hour a maintenance arrived he told them the thermostat control is delicate and guests inadvertently break them by being heavy handed. He replaced it and it then worked perfectly. i would suggest maybe your request has gotten lost in the system based on my parents experience. I’d go back to the pursers desk and ask to speak to someone more senior 6 Link to comment Share on other sites More sharing options...
Covepointcruiser Posted November 28, 2023 #9 Share Posted November 28, 2023 Definitely don’’t leave your balcony door open as it ruins air conditioning for adjoining cabins plus extreme noise in the passageways. On newer ships the heat/air conditioning turns off when you open the balcony door to save energy. Of course it will go back on when you close the door. Link to comment Share on other sites More sharing options...
Underwatr Posted November 28, 2023 Author #10 Share Posted November 28, 2023 (edited) 2 hours ago, Covepointcruiser said: Definitely don’’t leave your balcony door open as it ruins air conditioning for adjoining cabins plus extreme noise in the passageways. On newer ships the heat/air conditioning turns off when you open the balcony door to save energy. Of course it will go back on when you close the door. Not an issue for me as we've turned off the AC rather than blow hot air. I'd love to have someone tell me how I'm messing up others' comfort by using any means at my disposal to cool the room off. I've checked and no passageway noise. Edited November 28, 2023 by Underwatr 2 Link to comment Share on other sites More sharing options...
alibabacruisers Posted November 28, 2023 #11 Share Posted November 28, 2023 We had the issue a few nights ago. I have to have AC at night to be cooler and it had stopped working. Our room steward was there and we told him and he could tell by my explanation that it needed to be fixed now, so used our telephone and called an engineer directly. Within 10 minutes, the engineer arrived and looked at it, then removed two screws, open the "flaps", replaced the screws and said to give it 20 minutes. I said Ok, and started monitoring my time. By 20 minutes, we started to feel cooler air. That is our experience. I hope you get yours fixed asap because that is definitely a problem. 2 Link to comment Share on other sites More sharing options...
Underwatr Posted November 30, 2023 Author #12 Share Posted November 30, 2023 In the afternoon after my first post I busted the Purser"s desk again and requested a manager, reiterated my issue and said we would not spend another night in an 80+ degree stateroom. Within 20 minutes a technician arrived at the stateroom and adjusted a chilled water valve from the access panel in the corridor. He advised me to wait about 20 minutes and it should improve, which it dud. The room gets down to 72 degrees at the lowest setting which is a little warmer than ideal but I'm not having any trouble sleeping now. 7 Link to comment Share on other sites More sharing options...
Bell Boy Posted November 30, 2023 #13 Share Posted November 30, 2023 Pleased it has now been rectified, Thanks for coming back to us . Link to comment Share on other sites More sharing options...
Host Hattie Posted November 30, 2023 #14 Share Posted November 30, 2023 Thanks for the update, I hope you're enjoying the rest of your trip. Link to comment Share on other sites More sharing options...
exlondoner Posted November 30, 2023 #15 Share Posted November 30, 2023 2 hours ago, Underwatr said: In the afternoon after my first post I busted the Purser"s desk again and requested a manager, reiterated my issue and said we would not spend another night in an 80+ degree stateroom. Within 20 minutes a technician arrived at the stateroom and adjusted a chilled water valve from the access panel in the corridor. He advised me to wait about 20 minutes and it should improve, which it dud. The room gets down to 72 degrees at the lowest setting which is a little warmer than ideal but I'm not having any trouble sleeping now. Yes, I too would find that too hot, but glad you got action. 2 Link to comment Share on other sites More sharing options...
alibabacruisers Posted November 30, 2023 #16 Share Posted November 30, 2023 Glad you took action again and got a result you could deal with. Thank you for letting us know your process. Link to comment Share on other sites More sharing options...
Underwatr Posted December 1, 2023 Author #17 Share Posted December 1, 2023 On 11/30/2023 at 9:23 AM, Underwatr said: I busted the Purser"s desk again I must clarify that I visited the Purser's desk. No damage to furniture was involved! 3 Link to comment Share on other sites More sharing options...
Underwatr Posted December 1, 2023 Author #18 Share Posted December 1, 2023 On 11/30/2023 at 11:43 AM, exlondoner said: Yes, I too would find that too hot, but glad you got action. While we were in St Lucia today the room temperature dipped below 70 F. 2 Link to comment Share on other sites More sharing options...
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