Does Sip & Sail show up on Personalizer.

We have the Premier Beverage package from a Sip & Sail booked for a February cruise. I can not find it listed in our Personalizer for that cruise. Should it be listed and if so where? It is not under "Purchases and Reservations" or "Onboard Credits for this Booking".

Thanks

Sign in to manage your reservation.

Click on On-Board Reservations.

At the Bottom is a block called Reservations & Purchases and it should show up there.

For some that wasn't showing in reservations, you can click on your travel summary and it will show on that document. Between the two, one should work.

Thanks but as I posted it does not show up there.

For some that wasn't showing in reservations, you can click on your travel summary and it will show on that document. Between the two, one should work.

Thanks.... It is in the Travel Summary.

Duplicate

Princess has been having a problem with their web site.

Like a few others, we have free gratuities on our next cruise. It shows up on our Travel Summary but under Payment & Credits it is asking us to pre-pay gratuities.

Princess has been having a problem with their web site.

 

Like a few others, we have free gratuities on our next cruise. It shows up on our Travel Summary but under Payment & Credits it is asking us to pre-pay gratuities.

It appears it would of let us buy the drink package as if we didn't have it. Thats over 4K for the two of us. It's nice to see it in print under Travel Summary.

Thanks Again.

I always bring a copy of my travel summary with me just in case

We have the Premier Beverage package from a Sip & Sail booked for a February cruise. I can not find it listed in our Personalizer for that cruise. Should it be listed and if so where? It is not under "Purchases and Reservations" or "Onboard Credits for this Booking".

Thanks

Click "Purchase PBP" and it'll show up you already have it. :)

Not the case on mine..

We have the beverage package as part of our booking promo from our TA. Showed up under Onboard Reservations until this past week, when they did some website "upgrades" or whatever it is they did. Now it only shows in our Travel Summary. (same for prepaid gratuities..)

And, when I do as you suggested, it absolutely let's me get to payment - nowhere does it stop and say we already have it.. Again, same for prepaid gratuities. Would absolutely let me pay those online, even though their prepaid under our booking promo..

Some major glitch when they did some "upgrades"... I'll absolutely be bringing my travel summary with me on our next sailing.

We can still purchase even though we have the package, and its still showing in the booking.

Not the case on mine..

We have the beverage package as part of our booking promo from our TA. Showed up under Onboard Reservations until this past week, when they did some website "upgrades" or whatever it is they did. Now it only shows in our Travel Summary. (same for prepaid gratuities..)

 

And, when I do as you suggested, it absolutely let's me get to payment - nowhere does it stop and say we already have it.. Again, same for prepaid gratuities. Would absolutely let me pay those online, even though their prepaid under our booking promo..

 

Some major glitch when they did some "upgrades"... I'll absolutely be bringing my travel summary with me on our next sailing.

Since it seems to be something special offered by your TA, you really should call your TA to find out why it/they are not showing up on your personalizer......

Since it seems to be something special offered by your TA, you really should call your TA to find out why it/they are not showing up on your personalizer......

There's been a couple threads in recent days about the package, prepaid gratuities, etc disappearing from the cruise personalizer, even though they still show on the Travel Summary.

It's something to do with the "updates" Princess did to the website late last week..

Even those booked directly through Princess have the same issue... As you can see from the OP - and several others who mention it here in this thread - who likely didnt book through a TA, etc..

There's been a couple threads in recent days about the package, prepaid gratuities, etc disappearing from the cruise personalizer, even though they still show on the Travel Summary.

It's something to do with the "updates" Princess did to the website late last week..

 

Even those booked directly through Princess have the same issue... As you can see from the OP - and several others who mention it here in this thread - who likely didnt book through a TA, etc..

My concern is not that it was booked with a TA (ours always are) .... just that the OP booked some sort of Special Extra Promo their TA had ... not a normal Princess promo.

A quick call to Princess will fix the problem and then they will once again show up in the personalizer.

My concern is not that it was booked with a TA (ours always are) .... just that the OP booked some sort of Special Extra Promo their TA had ... not a normal Princess promo.

Nowhere in the OPs comments did they say it was a special booked through a TA. Only that they had booked under the Sip and Sail promo .

You quoted my comments, that it was booked through a TA, with regards to it being an issue.. I am not the OP.. My package and gratuities were shoeing fine, every since I booked, under Onboard Reservations and Payments and Credits. And, after the website issues and "updates" late last week/weekend, it no longer shows there - but does on Travel Summary. I'm not concerned.

As noted by several people here on this thread, including myself, it was showing up fine, and now it isn't showing up for them either, although it does show in the cruise personalizer.... And none of them mention how they booked...

I have/had the same problem. Called Princess and they said they could see it was part of my reservation and to bring my booing summary if I was concerned. Problem with the website.

Here's the post from a few days back, when Princess was doing whatever to their website:

https://boards.cruisecritic.com/showthread.php?t=2678956

As you can see, lots of people for whom their perks are no longer showing up, but they are in the travel summary..

Gotta love that "crack" (mostly On Crack) IT team. They are recruited from the ranks of those who failed to make it as a Walmart greeter. :evilsmile:

Gotta love that "crack" (mostly On Crack) IT team. They are recruited from the ranks of those who failed to make it as a Walmart greeter. :evilsmile:

As long as they don't recruit from Celebrity's stellar IT team! Lol..

I am also having an issue seeing mine. I had the package last week worth $4500 for both of us on one cruise for the drink package - now it is gone. I have two other cruises with it and it doesn't show. I have two cruises with the 3 for 3 and gratuities are not showing up.

I am also having an issue seeing mine. I had the package last week worth $4500 for both of us on one cruise for the drink package - now it is gone. I have two other cruises with it and it doesn't show. I have two cruises with the 3 for 3 and gratuities are not showing up.

Check your Travel Summary . They should show there.

If concerned, call Princess to make sure it's all still showing on your booking with them..

I just noticed that the sip and sail promotion disappeared from being listed under "Reservations & Purchases" in the Personalizer as well, however as others have suggested I looked under my Travel Summary and it's still listed there under "Special Services." I'd suggest you look there as well (and print for extra piece of mind ;) )