Holland America adds Cuba Cruises

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#21
Washington State
242 Posts
Joined Apr 2012
My mom and I were also scheduled on the Dec. 22nd Veendam Southern Caribbean trip and have now switched over to the Cuba trip. We're very excited about it as it's someplace my mom has wanted to visit for some time. Holland has treated us very well. We're paying the same per Diem price for this new cruise and all of our onboard credit is being transferred over. The trip is two days less and we had already bought our airfare and we'll either stay a couple of extra days in Florida or see if we can switch days. Holland did say they would pay for the change fees, but we're just not sure what we want to do.
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#22
Niagara-on-the-Lake
97 Posts
Joined Nov 2006
We are livid over this change. We booked this 14 day itinerary months ago. Booked flights for four. Booked the hotels for before and after and now this itinerary has change. The trip is shorter and in my opinion the ports of call are no where near as nice as the original itinerary. We got a call from our HAL cruise consultant and we're advised if the change. We were not offered anything except the new itinerary, to cancel or change sailings. We also were not offered anything in the way of compensation. We were not advised if the new itinerary price would be different. There's one others cruise, which is a back-to-back that we could take, but it's still $1400 more than our original booking. I'm not sure what info anyone else received from HAL, but I feel that the customer service has been deplorable.
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#23
Chicagoland
2,448 Posts
Joined Apr 2013
We're Booked!
The Feb 14, 2018 sailing that overnights in Havana.
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2017: Prinsendam 14 day Scotland/Ireland, Amsterdam RT; Volendam 16 day Trans-Pacific, Yokohama to Vancouver; Eurodam 7 day West. Caribbean, Ft L. RT.
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#24
SoCal
2,351 Posts
Joined Aug 2004
Nice to see HAL will overnight in Havana. Have just returned from the people-to-people land tour in Cuba, I can confirm that your experience in Havana will be enhanced an extra day there.

Consider seeing one of the shows (Tropicana, Buena Vista Social Club, etc) on that evening!
#25
Georgia
8,883 Posts
Joined Jun 2004
This is on our list of future cruises we'd like to take. The restriction would be a cake-walk. If we want to sit on a beach we can do it here in the US, especially USVI. If we're going to Cuba it is to see its culture and history.
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#26
North Suburban Chicago
695 Posts
Joined Oct 2008
Originally posted by buzz & woody
We are livid over this change. We booked this 14 day itinerary months ago. Booked flights for four. Booked the hotels for before and after and now this itinerary has change. The trip is shorter and in my opinion the ports of call are no where near as nice as the original itinerary. We got a call from our HAL cruise consultant and we're advised if the change. We were not offered anything except the new itinerary, to cancel or change sailings. We also were not offered anything in the way of compensation. We were not advised if the new itinerary price would be different. There's one others cruise, which is a back-to-back that we could take, but it's still $1400 more than our original booking. I'm not sure what info anyone else received from HAL, but I feel that the customer service has been deplorable.
We pretty much feel the same way (Post #12). Fortunately, we have a very good TA who is not afraid to contact HAL and do a dance on somebody's desk until she gets what she wants. Our original cruise was booked while on board another ship so there were some OBC/reduced deposit perks that came along with it. We are now booked on the Prinsendam for a 16-day cruise that leaves on Dec 18. The TA was able to transfer both the reduced deposit and OBC from the other cruise to this one. She's also got the paperwork all set for reimbursement of the airfare changes.
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Booked:

December 22, 2017-14 Day Southern Caribbean Holiday
March 28, 2018-32-DAY NEW ZEALAND & SOUTH PACIFIC COLLECTOR
#27
4,095 Posts
Joined Nov 2004
I'd be skeptical booking these as Trump likely rolls back the travel deregulation Obama enacted.

I'll leave politics out of this but will say I truly hope this doesn't happen.
#28
mo
173 Posts
Joined Jun 2004
It is looking like Trump is going to either strongly enforce the 12 requirements or get rid of them. Either way it is going to be announces as early as June and airlines and cruise companies are going to lose out.
#29
Southwest Florida
10,397 Posts
Joined Jan 2002
Originally posted by sppunk
I'd be skeptical booking these as Trump likely rolls back the travel deregulation Obama enacted.

I'll leave politics out of this but will say I truly hope this doesn't happen.
Agree with you..Our Friends, who we always spend Christmas Eve with, really like this cruise & want to book the December Cuba cruise.. My Friend has a Norwegian Passport but lives in the U.S with her DH who has a U.S.Passport..

They want us to go along with them, but I'm hesitant to book it until we know if the restrictions for American's will be put back in place.. Any one know if my Friend with her Norwegian Passport would be under the U.S. Govt. restrictions too, since she is a permanent resident of our country.. ?

I wish Trump would make up his mind soon!!
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#30
82,453 Posts
Joined Aug 2000
Originally posted by LordSpain
Thanks for your post. This is valuable information for us because we are currently booked on that December 22 cruise for a 14-day Holiday Southern Caribbean cruise. The stated itinerary was Half Moon Cay, Grand Turk, San Juan, St. Thomas, Guadeloupe, St Lucia, Grenada, Barbados, Martinique & St Maarten. Since HALs website no longer lists this as a cruise I contacted our TA. HAL advises our TA that the ship has been “redeployed”. It is now a 12 day cruise going to Key West, Cozumel, Costa Maya, Havana, Cienfuegos, Montego Bay and Grand Cayman. This is not even close to what we signed up for and the new port of calls have little interest for us. We also already purchased non-refundable air fare for the original dates. Our original booking also included a generous amount of OBC that we’re losing. Our TA is now trying to line up another Holiday Cruise for us. We obviously have a lot of negotiating to do with HAL over this.

Aside from Montego Bay and Mrtinique. , I think that a good itinerary. nCL is going to do a 14 day Boston to Cuba to Boston itinerry. 2018, I think. I might keep that in mind as a cruise that could really interest me. O course, Inot having to fly is very appealing. I would not have to fly. I'm interested to read comments form thos who take Cub a cruises form U.S. in 2017 or early 2018 before I decide.
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#31
America's Hometown
16,856 Posts
Joined Feb 2006
Originally posted by sail7seas
Aside from Montego Bay and Mrtinique. , I think that a good itinerary. nCL is going to do a 14 day Boston to Cuba to Boston itinerry. 2018, I think. I might keep that in mind as a cruise that could really interest me. O course, Inot having to fly is very appealing. I would not have to fly. I'm interested to read comments form thos who take Cub a cruises form U.S. in 2017 or early 2018 before I decide.


Sail,
Can you please post the info on the RT Boston/Cuba cruises. We would love ❤️ to do that ...I searched and came up empty.
Thanks!


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Sheila
"innlady1"
[email protected]

Future Cruises
MS Rotterdam - Southern Caribbean - 02/18
MS Veendam - Canada & Atlantic Coast - 10/17
Past Cruises
MS Veendam - Bermuda - 05/15
MS Nieuw Amsterdam - Eastern Caribbean - 02/15
MS Noordam - Southern Caribbean - 02/14
MS Maasdam - Eastern Caribbean - 01/14
MS Nieuw Amsterdam - Med/westbound TA B2B- 10/13
MS Ryndam - Southern & Western Caribbean B2B- 02/13
MS Veendam - Bermuda - 05/12
MS Maasdam - Caribbean - 01/12
MS Maasdam - Caribbean - 01/11
MS Noordam - Caribbean B2B - 01/10
MS Noordam - Caribbean B2B - 01/09
MS Noordam - Caribbean - 02/08
MS Noordam - Caribbean - 02/07
Caribbean Princess - Eastern Caribbean - 02/06
#32
Seattle, WA area
1,730 Posts
Joined Apr 2008
Originally posted by sppunk
I'd be skeptical booking these as Trump likely rolls back the travel deregulation Obama enacted.

I'll leave politics out of this but will say I truly hope this doesn't happen.
I hope he does
#33
USA
5,475 Posts
Joined May 2012
We were looking forward to spending Christmas and New Year on the Veendam Dec 22 - Jan 5 cruise. We are new to HAL only having sailed once before on the Maasdam to Alaska. My wife was browsing the HAL website looking for shore excursions and saw that our itinerary had changed. We had not been notified so naturally we were surprised to find out that we would be going to Cuba and not the Southern Caribbean Holiday cruise we had booked!

I realize the cruise lines can and do make changes for various reasons. But I was puzzled because we had not been notified in advance of the change and given an option to either stick with the new itinerary or change to something else. When I spoke to our TA, he said he hadn't been notified either.

Long story short, we met with our TA who called HAL. HAL rescheduled our pre-cruise hotel, cruise (to a similar itinerary), and flights. We also retained the OBC from our original booking. Even though we were very disappointed to not be on our original booking, we will cruise on HAL again in the future.

I think there may be others out there who have not yet noticed the change in their itinerary. I realize many will be happy about going to Cuba, but there may be others like us who would rather have the original itinerary that we booked.
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2016 14 day Alaska Maasdam Ketchikan,Juneau,Dawes,Icy Strait Point,Anchorage,Homer,Kodiak,Hubbard,Sitka, Victoria,BC
2015 Christmas Adventure of the Seas St. Croix, St. Kitts, St. Maarten, Dominica, Barbados
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2013 Christmas Adventure of the Seas ~ So.Caribbean St. Thomas, St. Kitts, Aruba, and Curacao
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2012 Radiance of the Seas ~ Alaska Southbound Icy Strait Point, Juneau, Skagway, Ketchikan, Hubbard Glacier
2011 Christmas Mariner of the Seas ~ W. Caribbean Belize (Lamanai), Roatan, Costa Maya (Kohunlich), Cozumel
2011 Carnival Ecstasy ~ Western Caribbean Cozumel and Progresso (Chichen Itza)
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2011 Carnival Conquest ~ Eastern Caribbean Nassau, Freeport, Key West
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#34
82,453 Posts
Joined Aug 2000
Originally posted by innlady1
Sail,
Can you please post the info on the RT Boston/Cuba cruises. We would love ❤️ to do that ...I searched and came up empty.Sent from my iPhone using Tapatalk
Thanks!
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#35
America's Hometown
16,856 Posts
Joined Feb 2006
Originally posted by sail7seas
Thanks!


A NCL PCC is suppoesd gto eb emailing me a brochure with t itinerary. When (if ) I receive iit, I'll post info, if you wsishi A NCL PCC is spjposed to be mailing me a brochure with thagt itineary. When ( if) I receive ir, i;ll post here, if you wish. Iyt masy not yetg show on yhe weweb sigte because it is for 2018?


Thank you!


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Sheila
"innlady1"
[email protected]

Future Cruises
MS Rotterdam - Southern Caribbean - 02/18
MS Veendam - Canada & Atlantic Coast - 10/17
Past Cruises
MS Veendam - Bermuda - 05/15
MS Nieuw Amsterdam - Eastern Caribbean - 02/15
MS Noordam - Southern Caribbean - 02/14
MS Maasdam - Eastern Caribbean - 01/14
MS Nieuw Amsterdam - Med/westbound TA B2B- 10/13
MS Ryndam - Southern & Western Caribbean B2B- 02/13
MS Veendam - Bermuda - 05/12
MS Maasdam - Caribbean - 01/12
MS Maasdam - Caribbean - 01/11
MS Noordam - Caribbean B2B - 01/10
MS Noordam - Caribbean B2B - 01/09
MS Noordam - Caribbean - 02/08
MS Noordam - Caribbean - 02/07
Caribbean Princess - Eastern Caribbean - 02/06
#36
82,453 Posts
Joined Aug 2000
Originally posted by innlady1
Thank you!


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I think i read something ab out a Boston to San Juan 2017 cruise that stops in Cuba. That would require a flight home as the ship is not saislig direclty back to Boston from San Juan.
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#38
USA
5,475 Posts
Joined May 2012
I am extremely surprised HAL is offering the cruises if it isn't a done deal.

Sent from my SAMSUNG-SM-N920A using Forums mobile app
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You can view my wife's cruise pictures on her website Nancy's Oasis and individual cruise links below my cruise countdown.



2016 14 day Alaska Maasdam Ketchikan,Juneau,Dawes,Icy Strait Point,Anchorage,Homer,Kodiak,Hubbard,Sitka, Victoria,BC
2015 Christmas Adventure of the Seas St. Croix, St. Kitts, St. Maarten, Dominica, Barbados
2014 Christmas Island Princess ~ Partial Panama Canal with Columbia, Costa Rica, Grand Cayman, Aruba
2013 Christmas Adventure of the Seas ~ So.Caribbean St. Thomas, St. Kitts, Aruba, and Curacao
2012 Christmas Mariner of the Seas ~ W.Caribbean Cozumel (Tulum) Jamaica, and Grand Cayman
2012 Radiance of the Seas ~ Alaska Southbound Icy Strait Point, Juneau, Skagway, Ketchikan, Hubbard Glacier
2011 Christmas Mariner of the Seas ~ W. Caribbean Belize (Lamanai), Roatan, Costa Maya (Kohunlich), Cozumel
2011 Carnival Ecstasy ~ Western Caribbean Cozumel and Progresso (Chichen Itza)
2011 Carnival Ecstasy Owners Suite Visit from the Upsell Fairy - 916 sq ft of paradise!

2011 Carnival Conquest ~ Eastern Caribbean Nassau, Freeport, Key West
2010 Caribbean Princess ~ NE/Canada Upgrade Fairy Visit FREE PH Suite - Newport,Boston,Bar Harbor,St. John,Halifax
2009 Star Princess ~ Alaska Inside Passage Juneau, Skagway, Ketchikan, Tracy Arm
2008 Christmas Carnival Ecstasy ~ Western Caribbean Progreso (Uxmal) Cozumel
2007 Carnival Conquest ~ Western Caribbean Jamaica, Grand Cayman, and Cozumel
#39
New Jersey
8,982 Posts
Joined May 2007
Originally posted by JimAOk1945
I am extremely surprised HAL is offering the cruises if it isn't a done deal.

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It is a done deal at the moment. Cruise lines have been working toward this for at least a year. It requires permissions from the US and from Cuba. Last year, some lines sold cruises before the permissions were in place, and then they had to cancel. HAL has the permissions, and they can sail to Cuba under the existing rules. If the rules get changed and HAL is not allowed to go to Cuba, they'll be scrambling to substitute itineraries. And they won't be alone.
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Kathy
The THIRD generation in my family to sail on a Cunarder
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#40
82,453 Posts
Joined Aug 2000
Originally posted by JimAOk1945
I am extremely surprised HAL is offering the cruises if it isn't a done deal.

Sent from my SAMSUNG-SM-N920A using Forums mobile app
I heard a news blurb this morning tha t the President will give a speech in Miami, Friday and they suggestted he may be tightening trading and travel regulations with respect to Cuba so there could be some question abo ut cruises from U.S. to Cuba in the immediate future. If he changes the regulations, cruise lines may have a major head ache re positioning ships an d changing itineraries. Could lose some serious money.
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