Bad Reviews - Anyone submitted a bad review that was not published?

Further to title.

Do cruisecritic publish all reviews or are they selective?

Do they just take a long time to publish reviews?

Submitted a bad review of an owners suite on Rhapsody of the Seas. Resubmitted review after a week incase original review was ‘lost in the post’.

Two weeks have passed and the resubmitted review still not published.

Review was concise, no heresay and did not insult anyone. I just evidenced how Royal Caribbean dealt with a ship wide situation and how they dealt with it in my case.

I am aware that Royal Caribbean et al are a big advertiser and contributor to cruisecritic, so was wondering if this would influence the way they decide on which reviews they publish or am I being suspicious?

Sorry, perhaps too many questions 🙈

I'm interested in reading your review. Please keep trying to post it.

heck, post it here on the boards!

Reviews can sometimes take weeks to appear.

Further to title.

Do cruisecritic publish all reviews or are they selective?

Do they just take a long time to publish reviews?

 

Submitted a bad review of an owners suite on Rhapsody of the Seas. Resubmitted review after a week incase original review was ‘lost in the post’.

Two weeks have passed and the resubmitted review still not published.

 

Review was concise, no heresay and did not insult anyone. I just evidenced how Royal Caribbean dealt with a ship wide situation and how they dealt with it in my case.

 

I am aware that Royal Caribbean et al are a big advertiser and contributor to cruisecritic, so was wondering if this would influence the way they decide on which reviews they publish or am I being suspicious?

 

Sorry, perhaps too many questions 🙈

What was the general "ship wide situation"?

A few years ago I posted a bad review about the Carnival Dream (nightmare) and it was posted.

So post it here so people can read it.

Cruise Critic do not post bad reviews. We've just come back from an NCL cruise, tried to post about our experience and they wouldn't publish it.

I just read a 2-star review of Allure of the Seas where the author's gripe was all about the lack of options on the in-room television. I had a good chuckle.

On a more serious note, I've seen several negative reviews on Allure here on Cruise Critic - to say they aren't posted just isn't true. But I don't have the slightest idea how long they take to be posted or what would keep them from getting posted.

As a few others have said, if there's an issue with getting it posted through their Review portion of the website, post it here on the boards.

The last review I did took a few weeks to show up.

Thanks guys for your response.

I appreciate the time you have taken in responding to this thread.

For information, I got an email from cruisecritic 30 minutes after posting thread. Apparently I needed to post more information as to the entertainment, service and onboard activities on my cruise.

Appartently my 300 word review was not enough, so I elaborated.

Hopefully review will be posted shortly.

Thanks again for your time in looking and responding to this thread.

I truly appreciate it.

I tried to post about problems for someone using a scooter on the Oasis in October. It disappeared or was never posted

Why would I want to post a "bad" review? If I have an issue on a cruise I immediately go to Guest Services and if the issue is not resolved quickly I see the Head of Guest Services. It if is a really annoying issue I go directly to Hotel Director or Food and Beverage manager or Housekeeping manager. Why would I want to stew over a situation and then return home and post about it. In 34 cruises I have never had an issue unresolved to my satisfaction and have on 3 occasions received discounts on future cruises. You might be amazed if you become pro active while on cruise instead of waiting to return home without a suitable soultion to whatever it was that made you unhappy on the cruise. I paid for certain level of service and expect to receive same.

Why would I want to post a "bad" review? If I have an issue on a cruise I immediately go to Guest Services and if the issue is not resolved quickly I see the Head of Guest Services. It if is a really annoying issue I go directly to Hotel Director or Food and Beverage manager or Housekeeping manager. Why would I want to stew over a situation and then return home and post about it. In 34 cruises I have never had an issue unresolved to my satisfaction and have on 3 occasions received discounts on future cruises. You might be amazed if you become pro active while on cruise instead of waiting to return home without a suitable soultion to whatever it was that made you unhappy on the cruise. I paid for certain level of service and expect to receive same.

I just sent Royal a letter about an issue I had. It wouldn't have done me any good to gripe onboard as it was a pre-cruise lack of customer service problem. I decided to enjoy my cruise and deal with the issue once I was at home. The OP could have something similar.

Cruise Critic do not post bad reviews. We've just come back from an NCL cruise, tried to post about our experience and they wouldn't publish it.

Just come back is the key word. This forum has over a million active users. Most people don't publish reviews in the format the forum probably wants we just do live posts. I gave up on their intended system 10 years ago when I worked on a review for an hour, hit submit and it went to an invalid page.

Just come back is the key word. This forum has over a million active users. Most people don't publish reviews in the format the forum probably wants we just do live posts. I gave up on their intended system 10 years ago when I worked on a review for an hour, hit submit and it went to an invalid page.

This.

I don't post those sort of reviews. When I do a review, I post here. Click my name, see my reviews.

Sounds like OP tried to be fair and talk about a bad trip. Can't see any issue with that.

Why would I want to post a "bad" review? If I have an issue on a cruise I immediately go to Guest Services and if the issue is not resolved quickly I see the Head of Guest Services. It if is a really annoying issue I go directly to Hotel Director or Food and Beverage manager or Housekeeping manager. Why would I want to stew over a situation and then return home and post about it. In 34 cruises I have never had an issue unresolved to my satisfaction and have on 3 occasions received discounts on future cruises. You might be amazed if you become pro active while on cruise instead of waiting to return home without a suitable soultion to whatever it was that made you unhappy on the cruise. I paid for certain level of service and expect to receive same.

I agree, but my review related to the way the concierge dealt with the initial situation and way the RCCL groundstaff conducted themselves after I left the ship.

Still waiting for my review to be published.

Why would I want to post a "bad" review? If I have an issue on a cruise I immediately go to Guest Services and if the issue is not resolved quickly I see the Head of Guest Services. It if is a really annoying issue I go directly to Hotel Director or Food and Beverage manager or Housekeeping manager. Why would I want to stew over a situation and then return home and post about it. In 34 cruises I have never had an issue unresolved to my satisfaction and have on 3 occasions received discounts on future cruises. You might be amazed if you become pro active while on cruise instead of waiting to return home without a suitable soultion to whatever it was that made you unhappy on the cruise. I paid for certain level of service and expect to receive same.

I think there is a big difference between posting a "bad" review and posting a complaint. If someone had a sub-par experience on a ship I would be interested in knowing why the cruise was unsatisfactory and reading that review. If someone had some particular issue go wrong and wants to air their complaint, I don't consider that a review and don't think it should be published in the review section of the boards.

I always read the reviews for the ship I'm going on next.

However, lots of times I wish I could ask the reviewer a question, so I do prefer to read them here.

I tried to post about problems for someone using a scooter on the Oasis in October. It disappeared or was never posted

I would be interested in reading about problems using a scooter on Oasis. My husband used a scooter for the first time on Oasis in September and did not have any problems. We are going on Oasis again in February, and it would be helpful to know what potential problems he may need to be aware of.

Hope your next experience is better.

Margy

Why would I want to post a "bad" review? If I have an issue on a cruise I immediately go to Guest Services and if the issue is not resolved quickly I see the Head of Guest Services. It if is a really annoying issue I go directly to Hotel Director or Food and Beverage manager or Housekeeping manager. Why would I want to stew over a situation and then return home and post about it. In 34 cruises I have never had an issue unresolved to my satisfaction and have on 3 occasions received discounts on future cruises. You might be amazed if you become pro active while on cruise instead of waiting to return home without a suitable soultion to whatever it was that made you unhappy on the cruise. I paid for certain level of service and expect to receive same.

So you would not post a review that might educate less experienced readers?

I take it there is no interest in letting others know of possible issues they might wish to avoid. After all, most of us would rather pick another ship than book knowing discussions with customer service would be likely.

Very public spirited.

So you would not post a review that might educate less experienced readers?

 

I take it there is no interest in letting others know of possible issues they might wish to avoid. After all, most of us would rather pick another ship than book knowing discussions with customer service would be likely.

 

Very public spirited.

Would post a positive review and let others know exciting things we enjoyed. Have read to many reviews in past posted by fellow cruisers that in no way resembled experiences we had. At times it appeared we were not on same cruise based on what they posted. Just like restaurant reviews and hotel reviews very subjective and not necessarily informative much less accurate.

The more information the better in my opinion. Two people can have very different experiences on a cruise and both reviews be accurate and informative. And, if by the nature or tone of the review it seems the reviewer is overly critical it is easy enough to discount it.