Updating Preferences


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#21
Dorset, UK
9,020 Posts
Joined Feb 2008
Using Google Chrome - had to get new password as it didn't recognise it. Got in with new reset p/w and all ok, checked preferences etc, tick Loyalty box, saw cruise history and forthcoming cruises booked - but NO loyalty showing! It's on our Cruise Personaliser but not showing on the account! Holding on the phone as I type!
#22
North Yorkshire, UK
334 Posts
Joined Jun 2015
Originally posted by kruzseeka
Using Google Chrome - had to get new password as it didn't recognise it. Got in with new reset p/w and all ok, checked preferences etc, tick Loyalty box, saw cruise history and forthcoming cruises booked - but NO loyalty showing! It's on our Cruise Personaliser but not showing on the account! Holding on the phone as I type!
I await your result!
#24
Dorset, UK
9,020 Posts
Joined Feb 2008
Originally posted by Goosebear Mum
I await your result!
The lady from P&O said they'd had a few problems but was able to tell me my Loyalty Tier and number of points accrued by checking her system. She said she'd 'Refresh' the details for both myself and husband. We've waited 15 minutes to check both accounts (as though you'd need to!) but no Loyalty showing!!! What a Fred Karno's!
#25
Bristol uk
3 Posts
Joined Feb 2013
We've fallen foul of it because we share an email address and the system won't let us both use it. A lovely lady at P&O is trying to sort it out, but it's a real mess and it looks as though my husband will have to get a separate email address just for this. What a ridiculous state of affairs. Don't want to lose loyalty club benefits after all this time!
#26
Mid Wales
127 Posts
Joined Feb 2014
We had the same problem Redlandpolly. I receive emailings from P&O addressed to me and my husband receives promotions through the post addressed to him. I have a P&O account linked to our email address and changed my preferences on that some time ago (haven't checked since whether it is showing loyalty points or not). My husband received notification through the post about updating his preferences and we did it over the phone yesterday. Hopefully he will still have his loyalty points!

Michele
#27
Dorset, UK
9,020 Posts
Joined Feb 2008
Originally posted by Mewat
We had the same problem Redlandpolly. I receive emailings from P&O addressed to me and my husband receives promotions through the post addressed to him. I have a P&O account linked to our email address and changed my preferences on that some time ago (haven't checked since whether it is showing loyalty points or not). My husband received notification through the post about updating his preferences and we did it over the phone yesterday. Hopefully he will still have his loyalty points!

Michele
I should check to see! The lady at P&O apparently can see mine - but we can't! That's ok as long as the system recognises us and applies the % discount on board but if not I will not be happy!
#28
Mid Wales
127 Posts
Joined Feb 2014
Just been and checked in my account and all my previous cruises and points are showing along with our future cruises booked. So thankfully all seems OK. Only thing is that we can't make sure my husband's points are all OK as he doesn't have an account, so we just have to take the word of the person he spoke to on the phone! We'll have to wait until September to see!

Michele
#30
Southampton
223 Posts
Joined Feb 2016
My loyalty tier isn't showing either on my account or cruise personaliser. I rang them yesterday evening and was told I have no points! He then went away for what seemed a very long time and when he returned he said they had rebooted the computer and they would show in 24 - 48 hours............I won't be holding my breath
#31
Dorset, UK
9,020 Posts
Joined Feb 2008
Originally posted by Strawberry field
My loyalty tier isn't showing either on my account or cruise personaliser. I rang them yesterday evening and was told I have no points! He then went away for what seemed a very long time and when he returned he said they had rebooted the computer and they would show in 24 - 48 hours............I won't be holding my breath
If a reboot was going to work, wouldn't it sort it straight away? My 'Refresh' certainly didn't. Or am I missing something? I wonder if the 1 - 2 day delay is in the hope that they can get the computer program fixed. It clearly has a glitch!
#32
Co. Durham
95 Posts
Joined Mar 2018
I have the letter here which says "updated preferences may take up to 28 days to take effect". Not sure what to do about o/h as all correspondence is in my name.
#33
Surrey, UK
1,616 Posts
Joined May 2006
Originally posted by kruzseeka
If a reboot was going to work, wouldn't it sort it straight away? My 'Refresh' certainly didn't. Or am I missing something? I wonder if the 1 - 2 day delay is in the hope that they can get the computer program fixed. It clearly has a glitch!
My guess would be that the loyalty points are held in a separate database than the marketing information held in My Account and that the link from My Account to the loyalty database is in place for some and not for others. Should be a simple thing for P&O to rectify.
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#34
Dorset, UK
9,020 Posts
Joined Feb 2008
Originally posted by bee-ess
My guess would be that the loyalty points are held in a separate database than the marketing information held in My Account and that the link from My Account to the loyalty database is in place for some and not for others. Should be a simple thing for P&O to rectify.
Just been into my account to check it out and under Loyalty it says something to the effect that the page isn't available at the moment but don't worry your loyalty points are safe. That's good to know but it's taking some time to sort. Interestingly the Loyalty tab is the only one I can get to work directing me to the message above. No other tabs eg Your Details etc respond at all!
#35
Cambridge
26 Posts
Joined Aug 2011
I've just tried to go on the points website and can't see anything to click so have emailed them. I must say there is no legal need as far as I can see for P&O to require as per GDPR for us to say we want to stay in the scheme. It would fall within legitimate business interest for P&O to keep these details, and simply updating their privacy policy would have likely sufficed. I worry they either have very poor legal representation or they are using it as an opportunity to wipe clean lots of loyalty points.
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Thomson Destiny - Jan 2010 - Caribbean - Norwegian Jade - Sept 2010 - Western Med - P&O Ventura - Jan 2011 - Caribbean - Celebrity Equinox - July 2011 - Eastern Med - Celebrity Equinox - Jan 2012 - Central America (Our honeymoon) - Mariner of the Seas - Sept 2012 - Western Med (Baby on board) - P&O Ventura - Sept 2013 - Canaries (DD's 1st Cruise) - Splendour of seas - June 2014 - Greek Isles - Carnival Liberty - 11th & 16th Jan 2015 B2B - Bahamas & Caribbean - P&O Ventura - April 2016 - Canaries (1st cruise as family of 4) - Harmony of the Seas - September 2016 - Western Med (family cruise) -Carnival Vista - October 2017 - Caribbean (family cruise) - Carnival Horizon - April 2018 - Eastern Med (family cruise) - Harmony of the Seas - October 2018 - Caribbean (family cruise)
#36
West Yorkshire UK
3,514 Posts
Joined Jul 2004
I am not sure why P&O are making such a drama out of GDPR, most firms just seem to be sending advisory e-mails pointing out that things are changing, and if you want to check your existing preferences giving you links to do so.
It looks as though Carnival UK have, as usual, got their knickers in a twist because their management is not really fit for purpose.
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Rules are for the guidance of wise men and the observance of fools. (Douglas Bader 1910-1982)
The inherent vice of capitalism is the unequal sharing of blessings; the inherent virtue of socialism is the equal sharing of miseries. (Winston Churchill 1874-1965)
Future cruises --- Sept 2018 Azura - Canaries. Jan 2019 Ventura - Caribbean. April 2019 Aurora W Med, July 2019 Independence Med Beaches,
Previous Cruises
March 92 - Carnival's Carnivale - Bahamas . October 97 - Thomson's Emerald, Med. Nov 2000 - Superstar Gemini, Straits of Malacca. Jan 2004 - Coral Princess - Panama-Carib. June 2005 - Island Princess - Alaska. Jan 2006 - P&O Arcadia - East/southern Carib. Feb 2007 - Celebrity Millenium - Eastern Carib. June 2007 - Tahitian Princess - Honolulu to Papeete. Feb 2008 - Sapphire Princess - Sydney to Auckland. Sept 2008 Emerald Princess - Mediterranean. March 2009 - Coral Princess - Panama Canal. Feb 2010 Celebrity Solstice - Eastern Caribbean . Aug 2011 P&O Azura- Canaries. June 2012 P&O Ventura Iceland & Fjords. Sept 2012 Celebrity Eclipse - Western Med; Apr 2013 P&O Azura Western Med. June 2013 Celebrity Eclipse - Baltic. Oct 2013 P&O Azura - Central Med. May 2014 Emerald Princess N. Spain & France. Sept. 2014 Celebrity Eclipse-Canaries & Azores, Apr 2015 P&O Britannia - W Med. June 2015 Celebrity Eclipse - Iceland & Fjords. Sept 2015 Celebrity Eclipse - Canaries & Azores. Jan 2016 P&O Ventura - No Fly Caribbean. Jun 2016 Eclipse - Baltic. Aug 2016 - Britannia Fjords, May 2017 - Azura W. Med. Sept 2017 - Navigator OTS Canaries & N Africa.
Feb 2018 Ventura - Caribbean & USA.,June 2018 Ventura - W. Med.


#37
Devon, UK
4,899 Posts
Joined Aug 2005
Me too. I am showing Loyalty at Mediterranean, but it should be Caribbean. Their IT want sacking and a new lot brought in.
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Jean



#38
Yorkshire, UK
564 Posts
Joined Aug 2009
I had problems when trying to log in to change preferences after receiving a letter with a code on it. I rang P&O and a nice lady did it for me. I do wonder why they have made it so difficult, I have had literally hundreds of messages from various companies, the majority where you stayed on their system by default.
#39
Sunderland England
8,733 Posts
Joined Dec 2016
Originally posted by yorkshirephil
I had problems when trying to log in to change preferences after receiving a letter with a code on it. I rang P&O and a nice lady did it for me. I do wonder why they have made it so difficult, I have had literally hundreds of messages from various companies, the majority where you stayed on their system by default.
That is my experience too.
P&O and Princess made it sound like you would lose your loyalty if you didn't reply and my emails from them have increased since.

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#40
Warwickshire, England
1,724 Posts
Joined Sep 2012
Just seen this under My Loyalty:

How you have earned your points

Below is a history of the cruises you have taken under the P&O Cruises Peninsular Club. Please see 'Your cruises' tab above for any future cruises you have booked.
Sorry, this page is not quite ready; it will be available in a couple of week’s time. Don't worry your Peninsular Club points are safe, just remember to add your URN (unique reference number) into the My Details tab. If you need to update this information urgently, please call our team on 0800 358 1023.
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Mike


Aurora 2004 - Sun Princess 2005 -QE2 2006 - Oceana 2007 - Grand Princess 2007 - Oriana 2008 - QM2 2008 - Grand Princess 2009 - Voyager of the Seas 2009 - Oceana 2009 - Oriana 2010 - Star Princess 2011 - Grand Princess 2012 - Oceana 2012 - Grand princess 2012 (again) - Ruby Princess May 2013 - Ruby Princess October 2013 - Emerald Princess May 2014 - Grand Princess November 2014 - Anthem of the Seas June 2015 - Britannia Dec 2015 - Emerald Princess May 2016 - Britannia Dec 2016 - Oceana 2017 - Royal Princess June 2018