Cruise Line Changes itinerary --- passengers upset

[Jana60]

Folks in the ocean requiring rescue were just as unplanned. I'm quite sure Carnival is not part of a human trafficking ring helping Cuban refugees escape from Cuba.

 

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Edited March 31, 2014 by Jana60

[wanman]

Looking at the poll on the news site, 64% said that they think cruise ships should interrupt their itineraries to rescue people, 25% said no, and 11% were not sure. I bet the 36% that did not say yes would change their mind if it were them that needed to be rescued.

[PhotoPete]

This is an embarrassment. This is an example of how Americans are viewed around the world. So selfish of them.

[cruizinisthebest]

Let me first say that Carnival did the right thing by saving the Cubans.

 

Now saying that, it appears that if I understand it correctly, this ended up being a 7 day cruise, and the only ports of call were the Bahamas.

 

If Carnival tried to advertise for such a cruise (Bahamas port only), no one would go as the Bahamas are an awful itinerary.

 

So even though the terms and conditions state itineraries could change without compensation, they need to look at what their customers received in terms of Cruise offered, and then consider some kind of compensation in this case. In this case, I would say that Cozumel was the draw for this cruise (not the Bahamas stop).

 

So again, it was the right thing to stop and rescue the Cubans, and it would be the right thing for some type of compensation.

 

Just my opinion.

 

Carnival and other cruiselines do offer itineraries that only go to the Bahamas, so I have no idea what you're talking about saying that a Bahamas-only itinerary wouldn't sell. They sell everyday.

 

These attention and money seeking selfish jerks aren't owed one red cent unless they had a Carnival excursion booked in Cozumel. Then they would get their money back. And they would get the refund without running to the media. People need to stop trying to profit from every single last thing in life. Things happen. Deal with it and appreciate that you were part of something bigger than yourself.

[harrodsfan]

After several experiences with itinerary changes...our boat hit a reef on the tip of the Sinai Peninsula and we had to be evacuated (1996): Our boat hit a sand bar on the Irrawaddy river and we had to be evacuated (2014.). And we have had many rough sea experiences

we have continued to be flexible and maintain a sense of humor.

However we have decided to limit cruises in the future as we realize "these things happen" and we would prefer stable itineraries.

That is what the poster may choose to do also.

[Bibble]

No where in the article do they state the recue should not have occurred. It's quoted they were happy to be part of they experience and was glad to help someone out.

 

Can't we focus on the fact they did not understand the contract instead of throwing stones.

 

Unfortunately, the article made it sound like they were fine with the rescue until it impacted them:

 

“The atmosphere on board, everyone was happy. They were clapping. They were excited that we were going to be a part of possibly something great,” Bailey said.

What Kevin Bailey and the rest of the people on board didn’t know was the Mexican destination they had planned and paid for would now have to be changed because of the rescue.

 

Living in Florida, I have heard personal accounts of getting to the US from Cuba. I've also had the privilege of seeing a "boat" that made it to the Florida Keys with about 16 people on it. The boat itself was in such horrible shape that it made me gasp that people made it. Then I looked in, and there was a toddler's hat and some coloring books on the small wooden deck. To see what people will do for a better life, well, I'll say it's quite humbling.

 

I agree that the passengers have every right to be disappointed to end up in Nassau instead of Cozumel. I just don't agree at ALL that they should have aired this disappointment in the media, focusing on what "they" lost out on. Those refugees had to go back to Cuba because they didn't manage to touch dry US soil.

[bvhboat]

Both families said the Bahamian destination wasn’t kid friendly, and the trip they paid for to Mexico costs more than a trip to the Bahamas. So they said they lost money, their sense of security and their faith in the cruise line.

“It was a multitude of things," Bailey said. "The kids weren’t happy. They didn’t have any fun and then they didn’t get to do what they had planned on doing. So it was a terrible experience."

 

I have lost my faith in humanity,people could have died!

 

Little johnny missed Mexico,pay me.This is unbelievable. Whats happening to America? This makes me sick. 24% think a cruise ship should NOT interrupt their itineraries to rescue other human beings? Are you serious? SAD!

[bvhboat]

If you're saved by a cruise ship do you get free food and booze? I would kick in for some drinks.

 

Me too!

[Sue Do-Over]

Whiners. I hate it when people hide behind their KIDS. Oh, my KIDS were so disappointed. My KIDS really wanted to xyz. My KIDS missed the event.

 

Because it sounds petty for an adult to whine, they claim that the KIDS were so impacted. Oh, c'mon. There's plenty to do at any port, you just have to be open to new ideas.

 

I bet every one of us can come up with a time that plans changed unexpectedly, for the BETTER.

 

I can... windy, rainy, cold day in (some Caribbean port). We ducked into Senor Frogs at the end of the pier, and spent the day laughing, making friends, and dancing on the bar. Was it our original plan? Nope, and I can't even remember what we COULD have been disappointed in missing.

[golfb4cruzing]

If this was the first night, they could go tell folks they don't like the cruise and go. In this case, I'd be miffed as well. Sometimes vacation time is tough to come by, so I see their anger.

[cruizinisthebest]

Whiners. I hate it when people hide behind their KIDS. Oh, my KIDS were so disappointed. My KIDS really wanted to xyz. My KIDS missed the event.

 

Because it sounds petty for an adult to whine, they claim that the KIDS were so impacted. Oh, c'mon. There's plenty to do at any port, you just have to be open to new ideas.

 

I bet every one of us can come up with a time that plans changed unexpectedly, for the BETTER.

 

I can... windy, rainy, cold day in (some Caribbean port). We ducked into Senor Frogs at the end of the pier, and spent the day laughing, making friends, and dancing on the bar. Was it our original plan? Nope, and I can't even remember what we COULD have been disappointed in missing.

 

Tell me about it. Last year we hired a driver for the day in Nassau with all kinds of plans to take one newbie cruiser around the island as well as go to the zoo with the kids. Well it rained....I mean poured for two hours straight. The driver did his best but imagine trying to show people an island when you can't even see out of the windows! It worked out fine, because the kids got a long nap (lol) and he took us to a local restaurant for lunch where we had a chance to have a nice conversation. Once the weather finally cleared we still had time to shop. Definitely wasn't our plans but we made the best of the situation. And we paid the guy every dime we owed even though he didn't want to take it. The weather wasn't his fault and his did his best to accommodate us. Those are the lessons you teach your kids!

[Green4me]

INcredible that they have the nerve to make such an issue of this:mad:

 

Carnival should have a banned for life cruise list and they should be on the top IMO

 

Grow up and teach your children things don;t always go your way in life. Take them to Atlantis and talk that up as an alternative. I'm sure they would have had a blast.

[morganboys]

some people don't have the means or luxury to cruise as often as others. to some this is a once in a lifetime trip. so if one has planned for some lengthy time and saved for a yeard to cruise this might ruin ones cruise. however personally it might disappoint me a bit to have the itinerary change but in no way would it ruin my cruise. I actually think it would be kind of neat to be involved with. To think in some little way that you were a small part of saving a bunch of stranded folks in the ocean. that would be sort of a cool story to tell down the road. to me a bad day at sea has to beat a good day at work any day.

[elkaholic]

More people looking for a payday

[Splash14]

Kudos to the Captain and crew for doing the right thing! There ARE good people out here in the world like them and the other passengers who celebrated the rescue.

As for the self centered bad parents...I just feel sorry for their poor kids to have such bad examples.

[sunandsand41]

As a person who was on this cruise, it was a very sobering experience to watch unfold. Imagine making the decision to take your children and babies aboard something that only arguably passes for a boat and ply the rough waters in a search for freedom and a better future.

 

We too had an excursion in Cozumel that we were looking forward to. Well, that pales in comparison to the social studies lesson my son and I got that Tuesday.

 

Unfortunately, those migrants will be returned to Cuba. Alive, but back to conditions that they found they intolerable. I hope that God watches over them all.

 

I am embarrassed for, and ashamed of, those folks from Lakeland. While Nassau is not the greatest place in the world, I truly did not hear many people complaining.

 

Well said as a Coast Guard vet I'm proud that you thought that was a good life lesson for your kids. Also you don't know how that makes a ships crew feel saving someone's life.I was lucky to serve in the Bering Sea and saved many folks while being there and those memories are as vivid as when it happened. Some people think thier problems are the only ones that matter never thinking about others with greater problems. It's a me me world you would think after 9/11 it wouldn't be like that bit some things never change USCG WHEC 725 Jarvis Plank Owner

[Toesinthewater728]

Carnival Glory 2 weeks ago a guy had a stroke/seizure in the comedy club and PEOPLE WERE UPSET THE SHOW WAS DELAYED AND THAT THEY HAD TO LEAVE THEIR SEATS TO CLEAR a path.

[petesweet]

I think the kids' teachers might enjoy reading "What I saw on spring break" being about saving stranded refugees and what that entailed, rather than any excursion in Cozumel.

Did you notice in the article it said one of the women was a schoolteacher?

 

Kathy

 

Added to say I see this has already been mentioned. How can these teachers face their classes after this publicity - that they caused?

Edited April 1, 2014 by petesweet

[petesweet]

I really would like to see that poll and the responses, but I don't see it. Can someone direct me to it?

Kathy

[Out to sea!]

I really would like to see that poll and the responses, but I don't see it. Can someone direct me to it?

Kathy

 

Click on the link in the OP. The story is on the left and the poll on the right.

[rharejr]

this is the number one reason you don't book and prepay for an excursion outside of the cruise line.


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[sc4125]

I live in Lakeland and work with people in the School Board. Not only was it totally insensitive to go public with this "Carnival should pay" mentality, but the fact that these "teachers" were ignorant enough to provide their names & occupation is what I find most unbelievable.

They obviously thought that people would be behind them on this - instead, you idiots, you've made yourselves look like selfish, entitled jerks. If you were my child's teacher, I'd have a few words for you.

I just wish they would have had the opportunity to explain how they think Carnival should be out major bucks to compensate all the passengers for doing what was right. Oh to be that reporter!!!!

[sjn911]

[quote name='rharejr']this is the number one reason you don't book and prepay for an excursion outside of the cruise line.


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Yes was thinking that...perhaps insurance would cover a loss..you pay more but sometimes it is a great relief..and i like the idea of them being close to ship to escort you to transportation..etc..in some places I have read about...

Sarah

[sjn911]

Sent from my iPhone using [URL="http://tapatalk.com/m?id=1"]Tapatalk[/URL][/quote]

[quote name='cruizinisthebest']Tell me about it. Last year we hired a driver for the day in Nassau with all kinds of plans to take one newbie cruiser around the island as well as go to the zoo with the kids. Well it rained....I mean poured for two hours straight. The driver did his best but imagine trying to show people an island when you can't even see out of the windows! It worked out fine, because the kids got a long nap (lol) and he took us to a local restaurant for lunch where we had a chance to have a nice conversation. Once the weather finally cleared we still had time to shop. Definitely wasn't our plans but we made the best of the situation. And we paid the guy every dime we owed even though he didn't want to take it. The weather wasn't his fault and his did his best to accommodate us. Those are the lessons you teach your kids![/quote]

Something like this is so neat because he was such a cool guide and you could chat a bit..getting to know people is so nice from different areas..rain probably helps that a bit sitting it out there, I soo agree flexible, adaptable it is so important and a learning curve all our lives and when kids see the fortune we have true fortune..they may want to do things to help this country/and world too. too...Sarah:)

[sjn911]

[quote name='Toesinthewater728']Carnival Glory 2 weeks ago a guy had a stroke/seizure in the comedy club and PEOPLE WERE UPSET THE SHOW WAS DELAYED AND THAT THEY HAD TO LEAVE THEIR SEATS TO CLEAR a path.[/quote]

I remember being in a family good movie with many families attending and an unkonwn family member had a serious heart attack..he may not have made it..and we all had to usher out in middle of movie and could go home or finish the movie, get a voucher..the subject matter was son and mother getting along...and it was very nice people just moved out, it took time, it was holiday time..NOBODY complained..some folks prayed..this was in Portland, Oregon on a Sat. evening. Doctor in house was called and helped awaiting ambulence..it took about 45 minute and ushers did so well in exiting folks..it was a large group many people finished movie in gratitude.

If these folks had insurance or booked through ship..would have been covered and it is not like the whole cruise ended up being a rat and rotten hamburger crabby staff affair..you rally have to learn a bit about cruises, changes on the sea and going with the flow..
Happy Travels...sarah Edited April 1, 2014 by sjn911