Beachammo Posted June 25, 2015 #301 Share Posted June 25, 2015 I called Royal the first day like many of you. They told me they had made a mistake on the flyer. I never thought to push the issue as we all make mistakes......even companies. I hope that no one ever tries to take advantage over an error you make in the future. Just my opinion......fire away! Link to comment Share on other sites More sharing options...
PH8 Posted June 25, 2015 #302 Share Posted June 25, 2015 I called Royal the first day like many of you. They told me they had made a mistake on the flyer. I never thought to push the issue as we all make mistakes......even companies. I hope that no one ever tries to take advantage over an error you make in the future. Just my opinion......fire away! You know,it would be one thing,if they posted the ad just once and made a mistake....but it was advertised awhile at that deal.........I know I got that info June 4th............so it was advertised as so,for at least 11 days...... Imagine if a store advertised an upcoming sale for items at a great price....then day of sale,AFTER a few hours into that sale,they said OOPS,we made a mistake and are not honoring the sale and we want you to bring back the things you bought and we will charge you more.......Yea,that would go over good,wouldn't it??:rolleyes: RCCL made a mistake,but I think they should at least honor the ones,that were bought before they realized their error........THEN ,from then on,enforce the new deal... Link to comment Share on other sites More sharing options...
PH8 Posted June 25, 2015 #303 Share Posted June 25, 2015 Hi Kathy, I thought you had a resolution you were happy with from RCCL. Could you share what they offered you please? I rather not give exact details,but it's not like I was given a bonanza.I would be made whole by accepting their offer...just like another poster on here..... Link to comment Share on other sites More sharing options...
S.A.M.J.R. Posted June 25, 2015 #304 Share Posted June 25, 2015 Imagine if a store advertised an upcoming sale for items at a great price....then day of sale,AFTER a few hours into that sale,they said OOPS,we made a mistake and are not honoring the sale and we want you to bring back the things you bought and we will charge you more.......Yea,that would go over good,wouldn't it??:rolleyes: Every week stores will post corrections to their sales flyers... often at the entrance to the store. So mistakes are NOT unusual. And I don't think you can compare this snafu w/a store saying "bring back what you got". I'm willing wager no one who booked the drink package on the morning the 15th then boarded a cruise. So there's nothing to "bring back". What RCI should do is... 1) Notify those who bought before the corrected flyer was released to cancel their purchase and get all their money back, or accept the terms of the corrected flyer. -- OR -- 2) Honor the incorrect flyer. Link to comment Share on other sites More sharing options...
jticarruthers Posted June 25, 2015 #305 Share Posted June 25, 2015 I called Royal the first day like many of you. They told me they had made a mistake on the flyer. I never thought to push the issue as we all make mistakes......even companies. I hope that no one ever tries to take advantage over an error you make in the future. Just my opinion......fire away! Whereas I called a week before the sale "started" and was told it was right and then called twice on the day of the sale and was told it was right. I tried three times to be told "nope we screwed up" and never got that message. So .... until/unless they want to call me and tell me they screwed up I am going to work under the impression that they will honor the deal they confirmed not once, not twice but three times. Link to comment Share on other sites More sharing options...
bkrickles1 Posted June 25, 2015 #306 Share Posted June 25, 2015 I've been reluctant to tell my story but your comment had me reconsider. I also knew about the supposed promotion ahead of time and called on the 15th. I was told on my first call that the promotion was with the soda package. I looked on the forums here and I saw people stating that they called and got the mistaken promotion with the replenish package. I called rccl again and this time I got a gentleman who said that, in fact, the promotion was with the replenish and I asked him to confirm it and send me an email, which he did. My plan was to book it later in the day as I was at work and had other things to do. In between, I continued to peruse the forums and began to see how this was one gigantic mistake/mess and determined that I didn't want to continue the fight now and especially after I boarded. I was in another rccl forum the following day and saw that someone had posted an email address from over 2 years ago for someone at rccl that always was receptive to hearing about various experiences. I sent an email explaining what had happened. I asked for nothing. I only stated the facts. The next day I get a call from a lovely woman at rccl. I believe she was located in Oregon. She asked if I would be satisfied if she gave me $200 of obc that could be used to purchase the replenishment package. That would cover the cost entirely for me as I'm going on a 9 day cruise on LOS on 7/2. I was thrilled at the response because, as I said, I asked for nothing in my email. Not even a reply. I continued to tell her that my plan had been to get the promotion as it was perfect for my wife and I and that I was going to add the soda package for my 15 year old daughter. We finished our conversation. The next day I ask my ta to send me over the guest confirm from rccl to see if the obc had been applied. Before she got back to me, I received an email from the rep at rccl telling me that she had added $250 obc to my account to cover my wifes package and my daughters. Talk about making my day. I can afford a cruise and I can afford the things that go with it but that $250 gift from this woman was really just a super nice thing to do and gave me nothing but good feelings about rccl. Until they screw something up......JUST KIDDING!! 7 days and counting for me!! I called Royal the first day like many of you. They told me they had made a mistake on the flyer. I never thought to push the issue as we all make mistakes......even companies. I hope that no one ever tries to take advantage over an error you make in the future. Just my opinion......fire away! Link to comment Share on other sites More sharing options...
green eyed lady Posted June 25, 2015 #307 Share Posted June 25, 2015 Seems like everyone is getting different amounts of OBC. I also got OBC, but what they gave me doesn't actually cover the full cost to upgrade:mad: The phone rep told me that was all they were authorized to give. Doesn't sound like it tho, since some of you got much more. :rolleyes: Link to comment Share on other sites More sharing options...
ExilePA Posted June 25, 2015 #308 Share Posted June 25, 2015 Who are you guys calling or email to iling to get resolution? Is there certain phrasing you're using to get the OBC? I'm debating whether to call or just go to guest services when I get on Jewel next week and see what happens? Link to comment Share on other sites More sharing options...
PH8 Posted June 25, 2015 #309 Share Posted June 25, 2015 Seems like everyone is getting different amounts of OBC. I also got OBC, but what they gave me doesn't actually cover the full cost to upgrade:mad: The phone rep told me that was all they were authorized to give. Doesn't sound like it tho, since some of you got much more. :rolleyes: And that is why I won't say what my offers were........some will get $$$,while others get $ and some get nothing....not fair,but it only makes people feel bad,if they didn't get as much as others...:( Link to comment Share on other sites More sharing options...
laurac22 Posted June 25, 2015 #310 Share Posted June 25, 2015 Yes, I am now sorry I posted the amount, didn't even think about it and certainly meant no harm, foolishly I assumed that RCCL had taken the time they needed (a week in my case) to determine how they would handle this in a uniform fashion and fairly for all. I just don't understand why it is so difficult for RCCL to solve problems or get things done correctly in the first place. Link to comment Share on other sites More sharing options...
green eyed lady Posted June 25, 2015 #311 Share Posted June 25, 2015 For those of you that already got the OBC, how many days is your cruise and how many Ultimate pkgs did you buy? I got OBC for 2 cabins for a 7-day, so I'm just wondering if some people got more because they have more days or more pkgs. The rep told me it was a per day amount. Link to comment Share on other sites More sharing options...
ExilePA Posted June 25, 2015 #312 Share Posted June 25, 2015 For those of you that already got the OBC, how many days is your cruise and how many Ultimate pkgs did you buy? I got OBC for 2 cabins for a 7-day, so I'm just wondering if some people got more because they have more days or more pkgs. The rep told me it was a per day amount. Did you just call the main Royal Caribbean customer service number or some other department to speak with someone? Link to comment Share on other sites More sharing options...
CruisinWithFam Posted June 26, 2015 #313 Share Posted June 26, 2015 I called just today. Expressed my concern with how it was being handled (the they will "know" on the ship I kept hearing) and told them I really did not want to spend my first day in the customer service line. She put me through to the resolutions dept and they gave me a OBC. Enough to buy the replenish minus the cost of the refresh...because you still get this.... So on a 7 day cruise replenish is like $22 something a day x 7 days so around $154 minus $50 for the extra coca cola cup I'll be getting. This seems to be their resolution. Anything else others got is gravy. :). So we paid for the ultimate and are getting Replishment and a refreshment free (or $50 if you want to get technical). I'm fine with this. No lines to stand in. Drinks are taken care of. Life is good. Nicole Link to comment Share on other sites More sharing options...
green eyed lady Posted June 26, 2015 #314 Share Posted June 26, 2015 I called just today. Expressed my concern with how it was being handled (the they will "know" on the ship I kept hearing) and told them I really did not want to spend my first day in the customer service line. She put me through to the resolutions dept and they gave me a OBC. Enough to buy the replenish minus the cost of the refresh...because you still get this.... So on a 7 day cruise replenish is like $22 something a day x 7 days so around $154 minus $50 for the extra coca cola cup I'll be getting. This seems to be their resolution. Anything else others got is gravy. :). So we paid for the ultimate and are getting Replishment and a refreshment free (or $50 if you want to get technical). I'm fine with this. No lines to stand in. Drinks are taken care of. Life is good. Nicole So I'm confused :o What do you mean you're getting replenish AND refreshment free? I got OBC for the difference between the cost of refresh and replenish. :confused: Link to comment Share on other sites More sharing options...
green eyed lady Posted June 26, 2015 #315 Share Posted June 26, 2015 Did you just call the main Royal Caribbean customer service number or some other department to speak with someone? The person who did this for me was actually from the upgrade dept. They had emailed me to offer a paid upgrade to a balcony, so when I called to get info on that, I asked about the drink pkg debacle. He was able to take care of it for me. Not sure what dept everyone else is calling. Link to comment Share on other sites More sharing options...
CruisinWithFam Posted June 26, 2015 #316 Share Posted June 26, 2015 So I'm confused :o What do you mean you're getting replenish AND refreshment free? I got OBC for the difference between the cost of refresh and replenish. :confused: Sorry didn't mean to cause confusion. We got the same exact thing difference because you WILL get the extra soda cup with the Ultimate package. As they don't want to literally give us that cup for free they are removing the cost of the Refresh from the OBC. So we get ultimate plus the refresh cup. Plus the difference between replenish coat and that cups cost as OBC. So we end up with 3 drink packages. :) Link to comment Share on other sites More sharing options...
green eyed lady Posted June 26, 2015 #317 Share Posted June 26, 2015 Sorry didn't mean to cause confusion. We got the same exact thing difference because you WILL get the extra soda cup with the Ultimate package. As they don't want to literally give us that cup for free they are removing the cost of the Refresh from the OBC. So we get ultimate plus the refresh cup. Plus the difference between replenish coat and that cups cost as OBC. So we end up with 3 drink packages. :) OK...but I still don't understand how you would have 3 drink pkgs. :confused: One person buys the ultimate. The other person gets the free refresh which will upgrade to the replenish with the OBC. Where's the 3rd pkg? I don't think just having the soda cup is considered a pkg. They swipe your card to get a soda even if you have the cup. I guess a 3rd person could use the cup at the coke machines if you're on a ship that has them. Both pkgs you are getting come with a soda cup. We never even use those cups because I can't be bother carrying them around lol Link to comment Share on other sites More sharing options...
laurac22 Posted June 26, 2015 #318 Share Posted June 26, 2015 Sorry didn't mean to cause confusion. We got the same exact thing difference because you WILL get the extra soda cup with the Ultimate package. As they don't want to literally give us that cup for free they are removing the cost of the Refresh from the OBC. So we get ultimate plus the refresh cup. Plus the difference between replenish coat and that cups cost as OBC. So we end up with 3 drink packages. :) You will have the Ultimate Package (that comes with the soda cup) you will be giving up the Refreshment package when you upgrade it to the Replenish package (with cup). You should only have two packages when it is all done. This is my understanding. Link to comment Share on other sites More sharing options...
PH8 Posted June 26, 2015 #319 Share Posted June 26, 2015 I called just today. Expressed my concern with how it was being handled (the they will "know" on the ship I kept hearing) and told them I really did not want to spend my first day in the customer service line. She put me through to the resolutions dept and they gave me a OBC. Enough to buy the replenish minus the cost of the refresh...because you still get this.... So on a 7 day cruise replenish is like $22 something a day x 7 days so around $154 minus $50 for the extra coca cola cup I'll be getting. This seems to be their resolution. Anything else others got is gravy. :). So we paid for the ultimate and are getting Replishment and a refreshment free (or $50 if you want to get technical). I'm fine with this. No lines to stand in. Drinks are taken care of. Life is good. Nicole I think she means..she bought the Ultimate package that includes the refresh package........BUT they are giving her enough OBC to upgrade to the Replenish package...........in essence,3 packages,but really only 2 since the Replenish inc soda.. Link to comment Share on other sites More sharing options...
tinkr2 Posted June 26, 2015 #320 Share Posted June 26, 2015 Hope she got a a free replenish package [emoji15] Sent from my iPad using Tapatalk Finally something that made me smile in this thread. I saw the promo last night but have been confused since. I did the drink package 2 years ago on Allure and my husband and I both had to buy the package. Has this changed? On Princess , one of us could drink the day away with a package (me:) ) and he could pay as he went. I didnt understand what I would do with a free drink package, whether refresh or replenish..... Help??? Link to comment Share on other sites More sharing options...
Coralc Posted June 26, 2015 #321 Share Posted June 26, 2015 Finally something that made me smile in this thread. I saw the promo last night but have been confused since.I did the drink package 2 years ago on Allure and my husband and I both had to buy the package. Has this changed? On Princess , one of us could drink the day away with a package (me:) ) and he could pay as he went. I didnt understand what I would do with a free drink package, whether refresh or replenish..... Help??? Both parties are no longer required to purchase a beverage package. Link to comment Share on other sites More sharing options...
QE2_Fan Posted June 26, 2015 #322 Share Posted June 26, 2015 (edited) Finally something that made me smile in this thread. I saw the promo last night but have been confused since. I did the drink package 2 years ago on Allure and my husband and I both had to buy the package. Has this changed? On Princess , one of us could drink the day away with a package (me:) ) and he could pay as he went. I didnt understand what I would do with a free drink package, whether refresh or replenish..... Help??? Glad someone got a smile from that! It's been a pretty dark thread otherwise!! You can now buy a drink package for just one person in a cabin. Of course you can't share a package, but definitely go get one for yourself and hubby can indeed just pay his own way! If you got a free 2nd package then he could use it, although if he's not a bug soda drinker then the 'refresh' pkg promo isn't of much value to you.! Cheers [emoji38] Sent from my iPad using Tapatalk Edited June 26, 2015 by QE2_Fan Link to comment Share on other sites More sharing options...
CruisinWithFam Posted June 26, 2015 #323 Share Posted June 26, 2015 I think she means..she bought the Ultimate package that includes the refresh package........BUT they are giving her enough OBC to upgrade to the Replenish package...........in essence,3 packages,but really only 2 since the Replenish inc soda.. Ok, I'll try again. I bought the Ultimate.. comes with everything, INCLUDING REFRESH FOR FREE (which is basically a soda cup, nothing more than that, which costs you $50 approximately for a 7 day cruise). They are giving me enough OBC to buy a Replenish package (minus that $50) so that I don't get the Refresh package for free. So I will STILL get Ultimate + Refresh, plus enough to buy Replenish (if I put in the extra $50 for it- which we will). So 3 packages.. See? They do NOT take away the free Refresh when they give you the OBC for the replenish package. So it's not an UPGRADE of that refresh package. You will end up with 3 soda cups. (if you end up buying the Replenish with your OBC). 1, with the Ultimate, 1 with the Refresh, 1 with Replenish (which you will buy with OBC). This is how they are "resolving" the issue. And why there is not enough OBC to pay for the full amount of the Replenish package. Nicole Link to comment Share on other sites More sharing options...
reallyitsmema Posted June 26, 2015 #324 Share Posted June 26, 2015 Ok, I'll try again. I bought the Ultimate.. comes with everything, INCLUDING REFRESH FOR FREE (which is basically a soda cup, nothing more than that, which costs you $50 approximately for a 7 day cruise). They are giving me enough OBC to buy a Replenish package (minus that $50) so that I don't get the Refresh package for free. So I will STILL get Ultimate + Refresh, plus enough to buy Replenish (if I put in the extra $50 for it- which we will). So 3 packages.. See? They do NOT take away the free Refresh when they give you the OBC for the replenish package. So it's not an UPGRADE of that refresh package. You will end up with 3 soda cups. (if you end up buying the Replenish with your OBC). 1, with the Ultimate, 1 with the Refresh, 1 with Replenish (which you will buy with OBC). This is how they are "resolving" the issue. And why there is not enough OBC to pay for the full amount of the Replenish package. Nicole So, you are really only getting the two packages but then have an OBC that you can put towards a third package. The OBC is partial payment towards that third package, so really only two packages if I am understanding this correctly? Link to comment Share on other sites More sharing options...
PH8 Posted June 26, 2015 #325 Share Posted June 26, 2015 Ok, I'll try again. I bought the Ultimate.. comes with everything, INCLUDING REFRESH FOR FREE (which is basically a soda cup, nothing more than that, which costs you $50 approximately for a 7 day cruise). They are giving me enough OBC to buy a Replenish package (minus that $50) so that I don't get the Refresh package for free. So I will STILL get Ultimate + Refresh, plus enough to buy Replenish (if I put in the extra $50 for it- which we will). So 3 packages.. See? They do NOT take away the free Refresh when they give you the OBC for the replenish package. So it's not an UPGRADE of that refresh package. You will end up with 3 soda cups. (if you end up buying the Replenish with your OBC). 1, with the Ultimate, 1 with the Refresh, 1 with Replenish (which you will buy with OBC). This is how they are "resolving" the issue. And why there is not enough OBC to pay for the full amount of the Replenish package. Nicole Isn't that what I said??:confused::confused: Link to comment Share on other sites More sharing options...
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