Rare LHT28 Posted October 11, 2016 #1 Share Posted October 11, 2016 sorry I have to vent here Yesterday was looking at some cruises put a some in my "saved cruises" to look at later on when we decide if we can go Just got a call from an "Oceania cruise consultant" did I ask for a quote NO did I ask for someone to contact me NO usually I get an email from some agency I have never dealt with which is bad enough now they are calling people just for looking at their cruises I find this most annoying I have a very good TA & if I want to book a cruise or need info I will contact her So why is Oceania passing my contact info on to other agents or their cruise consultants surely they can see I have a TA that I have used over the years sailing with them It annoys me that if I want to put a cruise itinerary in the saved cruises on the website they feel the need to contact me directly :eek: Anyone else get these unsolicited calls ?? thanks for reading Lyn Link to comment Share on other sites More sharing options...
nyfeds Posted October 11, 2016 #2 Share Posted October 11, 2016 (edited) sorry I have to vent hereYesterday was looking at some cruises put a some in my "saved cruises" to look at later on when we decide if we can go Just got a call from an "Oceania cruise consultant" did I ask for a quote NO did I ask for someone to contact me NO usually I get an email from some agency I have never dealt with which is bad enough now they are calling people just for looking at their cruises I find this most annoying I have a very good TA & if I want to book a cruise or need info I will contact her So why is Oceania passing my contact info on to other agents or their cruise consultants surely they can see I have a TA that I have used over the years sailing with them It annoys me that if I want to put a cruise itinerary in the saved cruises on the website they feel the need to contact me directly :eek: Anyone else get these unsolicited calls ?? thanks for reading Lyn I hate unsolicited phone calls. Surprising that the site does not offer an option as to whether or not you want an O agent to contact you. If no option is given, O should add that to their saved cruises page. Denise Edited October 11, 2016 by nyfeds Link to comment Share on other sites More sharing options...
Classiccruiser777 Posted October 11, 2016 #3 Share Posted October 11, 2016 Happened to me for a 2018 sailing which I just saved for future reference, no interest in booking at this time. Link to comment Share on other sites More sharing options...
bitob Posted October 11, 2016 #4 Share Posted October 11, 2016 I recently went on two websites and searched for home repairs. Just wanted to see who was available locally. To my dismay I got solicitations via both websites from contractors. I was infuriated I learned that if you look your info is available to contractors. I imagine same deal with o. If you merely show interest you are on list Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
jo-b Posted October 11, 2016 #5 Share Posted October 11, 2016 Strangely just happened to both myself and my OH and we are in the UK. The call was from the US but when we later saw we had had an email as well, the phone number to call back was a UK one. Like Lyn we have always used the same TA to book with Oceania and we were just browsing to see if we wanted anything particular to book when we are onboard next week. The quote the Oceania consultant gave us was curiously exactly the same as the price I had seen on the website an hour before? I have since saved 4 cruises to check again next week and no call! Now I am feeling unloved!! Link to comment Share on other sites More sharing options...
Rare ToxM Posted October 11, 2016 #6 Share Posted October 11, 2016 I recently had to leave a complaint on the Facebook page of a luxury cruise line (not Oceania) as I had filled in their online form for a quote, and asked explicitly in the text box that I did not want to be contacted via phone, but instead via email. I was rung within 4 hours and politely explained to the chap on the other end that I had explicitly asked not to be called and to be contacted via email only. Every week since then the same number has contacted me. I posted on the Facebook site of the company in question that if they couldn't follow simple directions, then I certainly couldn't entrust several thousand of my hard earned pounds to them or mine or my husbands life to a company that couldn't carry out simple requests such as not to contact us via phone. I did get a very sheepish apology and haven't been contacted since. Sent from my iPad using Tapatalk Pro Link to comment Share on other sites More sharing options...
Rare LHT28 Posted October 11, 2016 Author #7 Share Posted October 11, 2016 I hate unsolicited phone calls. Surprising that the site does not offer an option as to whether or not you want an O agent to contact you. If no option is given, O should add that to their saved cruises page. Denise They do have an option if you want a quote I did not click on that link It was a 2018 cruise... I considered looking at again later Link to comment Share on other sites More sharing options...
Earl Rosebery Posted October 11, 2016 #8 Share Posted October 11, 2016 There is absolutely no privacy on the Internet. If you do a simple google search for anything, you will immediately begin to see pop up ads for that item. User beware. Link to comment Share on other sites More sharing options...
sammiedawg Posted October 11, 2016 #9 Share Posted October 11, 2016 Oceania has never called but if I sign in and look at cruises I get follow up emails and pop up ads. This is basic analytics. They know everything about you. Every keystroke you make is mined for analytical data on how you might be persuaded to spend money. Link to comment Share on other sites More sharing options...
Rare LHT28 Posted October 11, 2016 Author #10 Share Posted October 11, 2016 Oceania has never called but if I sign in and look at cruises I get follow up emails and pop up ads. This is basic analytics. They know everything about you. Every keystroke you make is mined for analytical data on how you might be persuaded to spend money. I use a pop up & ad blocker I do not care if they use basic analytics I am aware they track you when logged in what I object to is them calling me without me requesting them to do so Last time this happened I mentioned to the guy that I have a TA that I deal with & he said "Oh yes I see that in your file " So then why the H*** are they calling then I have since deleted any saved cruises from my account & will never add any again They can take that to the bank :mad: Link to comment Share on other sites More sharing options...
retafcruiser Posted October 12, 2016 #11 Share Posted October 12, 2016 They do have an option if you want a quote I did not click on that link It was a 2018 cruise... I considered looking at again later Exactly the same happened to me. Link to comment Share on other sites More sharing options...
bazbov Posted October 12, 2016 #12 Share Posted October 12, 2016 sorry I have to vent hereYesterday was looking at some cruises put a some in my "saved cruises" to look at later on when we decide if we can go Just got a call from an "Oceania cruise consultant" did I ask for a quote NO did I ask for someone to contact me NO usually I get an email from some agency I have never dealt with which is bad enough now they are calling people just for looking at their cruises I find this most annoying I have a very good TA & if I want to book a cruise or need info I will contact her So why is Oceania passing my contact info on to other agents or their cruise consultants surely they can see I have a TA that I have used over the years sailing with them It annoys me that if I want to put a cruise itinerary in the saved cruises on the website they feel the need to contact me directly :eek: Anyone else get these unsolicited calls ?? thanks for reading Lyn Hello Lyn. Happened to me too, but not with Oceana.I was browsing through a cruise company's site and looking at some deals, didn't even save any of them. That night i received a telephone call from an agent at the company asking me if i wanted to book a cruise. When i asked her how she got my number she hung up. so it does happen, Big Brother is watching us. :D happy cruising. Link to comment Share on other sites More sharing options...
MOTB Posted October 12, 2016 #13 Share Posted October 12, 2016 I hope that somewhere along the line, I have ticked 'no phone calls' - I haven't had any. Other cruise companies we travel with seem to have respected this. It's part of googles T and Cs that they can analyse our activity - I use google for searches but I tend not to use gmail as they analyse what you write - a bit spooky! Link to comment Share on other sites More sharing options...
Classiccruiser777 Posted October 12, 2016 #14 Share Posted October 12, 2016 DuckDuckGo is a search engine that doesn't track it's customers. Link to comment Share on other sites More sharing options...
Rare English Tim Posted October 12, 2016 #15 Share Posted October 12, 2016 They annoy me by continuing to send marketing emails, despite asking them not too several times! Link to comment Share on other sites More sharing options...
floridatravelersforlife Posted October 12, 2016 #16 Share Posted October 12, 2016 DuckDuckGo is a search engine that doesn't track it's customers. I second this They may not have the breath of Google, but no repercussions. Anytime one fills a form, searches or clicks a link. some internet org makes money. I have resorted to alias emails available from my email provider (Earthlink) which fill up with junk and promptly get purged. Gmail would never provide this service since they are No 1 in click revenue generator. Link to comment Share on other sites More sharing options...
MOTB Posted October 12, 2016 #17 Share Posted October 12, 2016 Strangely enough I had a call from Cunard this afternoon. I said I was happy to receive email and post communication, but would prefer no phone calls and she said this would be respected. Hope so. Link to comment Share on other sites More sharing options...
sitraveler Posted November 14, 2016 #18 Share Posted November 14, 2016 Just got a call from "Oceania" She was trying to sell her services. Our inquiry was 2 weeks ago, about dining reservations. She didn't know: We were booked Fully paid Made our dining reservations Had a travel agent Had 20+ O cruises Just sloppy Link to comment Share on other sites More sharing options...
jo-b Posted November 16, 2016 #19 Share Posted November 16, 2016 After receiving a second call from an Oceania rep (from the US and we are UK based) whilst actually onboard Riviera I complained to the onboard rep who didn't know they were doing this or why they would. Had yet another call yesterday and asked him why they were doing this, he said that 80% of bookings are made directly with O so they are doing this to see if they could help. I told him it would help if they looked properly at our account they would see we always used a TA who gives us all the help we need. From postings on here I am surprised at the 80% figure for direct bookings most people seem to use TAs particularly in the US where you have TAs who specialise in Oceania Link to comment Share on other sites More sharing options...
Rare ORV Posted November 16, 2016 #20 Share Posted November 16, 2016 After receiving a second call from an Oceania rep (from the US and we are UK based) whilst actually onboard Riviera I complained to the onboard rep who didn't know they were doing this or why they would. Had yet another call yesterday and asked him why they were doing this, he said that 80% of bookings are made directly with O so they are doing this to see if they could help. I told him it would help if they looked properly at our account they would see we always used a TA who gives us all the help we need. From postings on here I am surprised at the 80% figure for direct bookings most people seem to use TAs particularly in the US where you have TAs who specialise in Oceania I'd be willing to bet that the 80% figure was a fiction. Link to comment Share on other sites More sharing options...
Rare LHT28 Posted November 16, 2016 Author #21 Share Posted November 16, 2016 Does make you wonder why they do not check your file first I broke my own rule & booked a cruise for 2018 cabins were going fast but I am not adding any others to my "saved file" I will just keep checking on how they are selling Link to comment Share on other sites More sharing options...
blondietoo Posted November 16, 2016 #22 Share Posted November 16, 2016 They annoy me by continuing to send marketing emails, despite asking them not too several times! Us too....we've had 5 in 6 days!! Link to comment Share on other sites More sharing options...
Kinkajou Posted November 17, 2016 #23 Share Posted November 17, 2016 Really annoying, I have a TA and a phone (to paraphrase). :rolleyes: Link to comment Share on other sites More sharing options...
ChucktownSteve Posted November 18, 2016 #24 Share Posted November 18, 2016 Makes it sound as if Oceania is desperate for sales. Either that or they have put so much pressure on sales people with quotas that they put their commission before the customer's need. That doesn't appear to be like an upscale cruise line to me. That's more a Carnival tactic which actually they do after you log in to their web site just to browse. Link to comment Share on other sites More sharing options...
Paulchili Posted November 18, 2016 #25 Share Posted November 18, 2016 Makes it sound as if Oceania is desperate for sales. Either that or they have put so much pressure on sales people with quotas that they put their commission before the customer's need. That doesn't appear to be like an upscale cruise line to me. That's more a Carnival tactic which actually they do after you log in to their web site just to browse. Well, they definitely are an upscale cruise line as far as the onboard experience goes. However, they are now also part of NCL - so perhaps that explains some of this? Link to comment Share on other sites More sharing options...
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