Appalling Celebrity Website

[ukbriang]

What is it with this website. It looks as though it has been put together by a 5 year old. It is 5 years since I booked a Celebrity Cruise but I am now going on one next week. I thought it was terrible then and today nothing has changed. I use IE and generally do not have problems with other websites. When you want to navigate to another page it forces you to sign on again and after going through this 4 or 5 times it disables your sign on for 20 minutes " for your security " - so annoying !! . Everything on the site seems so disjointed , there is no flow to it. I cannot believe a company like Celebrity puts out such a shoddy amateurish product and for so long. It cannot seem to handle simple requests like moving from page to page. It almost makes me want to book a cruise with a different cruise company next time.

[Happy Cruiser 6143]

The website is clearly not a priority for Celebrity. You will find many, many threads about this. Relax. Get a good TA and don't futz with the website.

[steve ch]

More website woes!

 

When I try to buy on board credit, using "Gifts by Celebrity" I get the old "Reservation number cannot be found" error message, even when I'm logged in and looking at the reservation. I've tried different computers and browsers as well as deleting my cookies and cache.

 

Really? This bug has been around for years! Don't Celebrity want my money? How much is this costing in lost sales?

[Fish Lover]

If you have booked within 24 hours, then you can not make any purchases online. The system will not recognize your reservation for 24 hours, even though you can see it online.

[Talex831]

I use Safari or Chrome and never, ever have issues with the website. It surprises me to see so many of these posts, as I've never encountered difficulties.

 

 

Sent from my iPad using Tapatalk

[steve ch]

I booked over a month ago, and have previously been able to book excursions, but today, no luck. I've tried Explorer, Chrome, Edge and Firefox. None of them work for me today.

 

It makes me wonder if the team (or person) who developed the website doesn't work there any more!

[m8zenblue]

I recently posted about my experience with the CC website.

I could not do anything on the website at all until I called CC and spoke with customer service.

After some instructions from the representative I was able to get logged on and maneuver the site.

Soon after, about 2 weeks, I am not able to maneuver the anymore, I was told to make all reservations through my TA, my TA says that CC is supposed to do it.

???

Not sure what to do, good thing that I still have time to figure things out.

[jelayne]

I recently posted about my experience with the CC website.

I could not do anything on the website at all until I called CC and spoke with customer service.

After some instructions from the representative I was able to get logged on and maneuver the site.

Soon after, about 2 weeks, I am not able to maneuver the anymore, I was told to make all reservations through my TA, my TA says that CC is supposed to do it.

???

Not sure what to do, good thing that I still have time to figure things out.

 

What reservations are you trying to make? Speciality restaurants, spa, select dining, shore escursions? I had difficulty earlier today when the cruise planner for our cruise in 6 weeks disappeared. Late this afternoon it was back and working fine. It seems they do work on the website on the weekends, so I try to do what I need during the week.

[Shadow9612]

Try clearing your browser cookies - maybe this will help?

[m8zenblue]

Glad, well not really, to see I'm not the only one having problems with website.

I guess I will try calling CC directly.

[Keddy72]

The thing that frustrates me the most, is the fact the booking account summary cannot add up, if I make a payment , the balance is never correct, I have to phone celebrity to get an accurate account. Why they can't get this right I don't know. Was the same a few years back when I booked as well

[GUT2407]

Yep awful.

 

But the others aren't much (if any) better.

[downsmead]

It's getting worse ☹️🤔. I haven't been able to use my iPad as none of the boxes are appearing for my upcoming cruise (excursions etc), and now logging in on my lap top just keeps going in a loop and not letting me in. I am trying to print my xpress passes!! 😬😬😬

[FlorenceItaly]

Yep awful.

 

But the others aren't much (if any) better.

 

Imo, the Princess website is a dream to work with.

[soraya]

I've found both the Princess and Oceania websites less hassle - although not flawless.

 

Particularly frustrating today as I need to print out the luggage labels. I was going to book some shore excursions, but at this stage I just figure they don't want my money.

 

I'm not sure that relaxing and calling my TA will help, but am off to download tunnelbear and see if that works.

[BEAV]

The bad website acts as job security for the folks working the call centers.

[ELA]

I really don't like their website. Search function is horrible and I never know if the total price I am seeing includes taxes and fees.

 

 

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