Haven guests - Do you contact guest services pre-cruise?

[NCLfamily]

Today by post I got self adhesive luggage tags and a covering letter telling me to contact them if I have any special request etc.

 

Does anyone actually do this or do you just wait until onboard?

 

If so, what do you request and how far in advance do you make contact?

 

Thanks

 

 

Sent from my iPad using Forums

[ColinIllinois]

Just wait until you board and if you have any special requests the staff will take care of it promptly.

[Peachypooh]

If you call the number on the letter and request the list of options for your cabin they will email it to you. Then you can email your answers back plus any special requests. We have always had things ready and waiting for us when we board. If you wait until you board that is OK too. They will be very accommodating.

[brookie848]

I always call with a few requests, but I am okay if they are not done. I just speak with the steward or the butler and relay anything that hasn't been done yet (or leave them a note).

 

The pre-cruise concierge can be helpful if you need to move reservations around since you are unable to do that online.

[NCLfamily]

Is it the concierge that meets you and takes you aboard or your Butler? Hijacking my own thread [emoji16]

 

 

Sent from my iPad using Forums

[rjm11]

Is it the concierge that meets you and takes you aboard or your Butler? Hijacking my own thread [emoji16]

 

 

Sent from my iPad using Forums

It has varied. Usually the concierge was there in the suite boarding area and meets with you, but someone else (who may be a butler- but not necessarily yours- or may be some assistant of the concierge) is the one who takes you onto the ship and up to Moderno or whereever your suite lunch is.

[Peachypooh]

Is it the concierge that meets you and takes you aboard or your Butler? Hijacking my own thread [emoji16]

 

 

Sent from my iPad using Forums

 

The concierge

[Highpeaklad]

Just out of interest, what sort of requests do people make?

[triptolemus]

Just out of interest, what sort of requests do people make?

 

Things like pillow preferences, empty the mini fridge, spa reservations, and for the high-level suites, alcohol selections.

[dexddd]

Is it the concierge that meets you and takes you aboard or your Butler? Hijacking my own thread [emoji16]

 

 

Sent from my iPad using Forums

 

It has varied for us as we've had both take us onboard (one time it was an asst concierge).

[NCLfamily]

Thanks folks.

 

 

Sent from my iPhone using Forums

[Nalagh]

Hi,

 

I use this service because it gives the Concierge, Butler and Cabin Steward the opportunity to set things up and not have to back and redo their work on the very busy first day.

 

I keep in mind that these are requests and may only be filled after I get on the ship. The Concierges differ on how they view this pre-cruise service. For the ones that wish to have it all set up the first time the way I have requested have the opportunity to do so.

Hope this helps and happy planning!!

Cherie

[NCLfamily]

How far in advance would you contact them?

 

 

Sent from my iPad using Forums

[Enavigo]

How far in advance would you contact them?

 

 

Sent from my iPad using Forums

 

 

 

You can contact them whenever you want, but I have found they tend to be most responsive 30 days and in.

 

 

Sent from my iPhone using Forums

[Nalagh]

You can contact them whenever you want, but I have found they tend to be most responsive 30 days and in.

 

 

Sent from my iPhone using Forums

 

I agree. For specific or very special requests I would give them more time especially if something needs to be ordered.

[garycarla]

We wait until we board. Stuff happens.

 

As to who takes you aboard. It might be the concierge for many/most folks, but there is a reality that comes into the picture. It takes a good 10-15 minutes to escort folks onboard,depending on how many people, and how many questions along the way (many are petty). While they are doing this, they can be there to escort others. So, either somebody else does it, or you wait.

[Owenred]

Out of curiosity how far out were you from your cruise when you received the letter?

 

Thanks

[garycarla]

Got ours last week for our our Oct 6 cruise.

 

Funny thing - we do not even need the luggage tags. We do carry on only.

 

LOL!

[Hotspring]

Yes a couple months out we received the letter and luggage tags, but we also received an Email asking if we had any requests.

 

Since we had a larger balcony we asked that we have loungers rather than sitting chairs.

We inquired about the pillow menu but found that was just to make sure we are ok (no allergies) to feather pillows.

We asked that the mini-bar be removed and we be stocked with milk.

We did not realize the water package was 1 liter bottles, so we cut our order in half

after that email exchange.

Finally, the on shore concierge threw in a egg crepe mattress topper for our 11 YO to make the daybed type sleeper more comfortable for her at night. (I guess we assumed we would get something like that anyway).

 

It was nice not having to bug the butler or room steward the first day to get the room set up to our desig while they are scrambling to care of all the others that do not know how to plan ahead. it was all done when we entered.

[AliceIn]

Today by post I got self adhesive luggage tags and a covering letter telling me to contact them if I have any special request etc.

 

Does anyone actually do this or do you just wait until onboard?

 

If so, what do you request and how far in advance do you make contact?

 

Thanks

 

 

Sent from my iPad using Forums

 

We stayed in a 2 bedroom family villa on the Escape, and we did make requests ahead of time, and all of them were met. We asked:

 

For the mini fridge to be cleared of the normal contents, and for a pitcher of ice water and lemonade be kept there instead.

 

We asked for a egg crate mattress cover for the living room couch during turn down so that my son would be more comfortable sleeping there.

 

 

We asked for distilled water for my husband's CPAP.

 

All was there as we requested.

[deladypilot]

If you email them before hand, do not expect all of your requests to be done by the time you walk in the cabin. On our last cruise I had emailed them my list of a few things. When we arrived nothing had been done. I mentioned to the room steward about the mini-frig and he said he had my request but had not had a chance to do it. By the time we finished with the sail away activities everything had been done. Just remember that all of the staff have many things to accomplish on that day and it may take them some time to get everyones room just the way they want it.

[NCLfamily]

Out of curiosity how far out were you from your cruise when you received the letter?

 

Thanks

 

 

 

57 days

 

 

Sent from my iPhone using Forums

[Casino Comp Chick]

If you email them before hand, do not expect all of your requests to be done by the time you walk in the cabin. On our last cruise I had emailed them my list of a few things. When we arrived nothing had been done. I mentioned to the room steward about the mini-frig and he said he had my request but had not had a chance to do it. By the time we finished with the sail away activities everything had been done. Just remember that all of the staff have many things to accomplish on that day and it may take them some time to get everyones room just the way they want it.

 

My worst experience with not having anything done was the Garden Villa on the Gem. Worst Butler, So-So concierge. I do have to say the room steward earned his money due to someone taking more then a few to many Ducolaxes. :')

[NCLfamily]

My worst experience with not having anything done was the Garden Villa on the Gem. Worst Butler, So-So concierge. I do have to say the room steward earned his money due to someone taking more then a few to many Ducolaxes. :')

 

 

 

If I was in a GV and had a bad Butler and concierge I'd be making sure NCL knew about it. I hope you complained.

 

 

Sent from my iPad using Forums

[Casino Comp Chick]

If I was in a GV and had a bad Butler and concierge I'd be making sure NCL knew about it. I hope you complained.

 

 

Sent from my iPad using Forums

 

In hindsight I should have, I am not 100% sure but I do think 1 of my party did complain afterwards. Out of all of my Haven cruises that was the only time we had crappy service and I have not booked the Gem since.