Cruise Norwegian app recent update

[chief8904]

We're sailing the Epic over New Years, so a few weeks ago I downloaded the Cruise Norwegian app on my iPhone. As soon as I logged in the app informed me it wasn't compatible with the Epic, and i wasn't really able to do anything with it, so I downloaded the older iConcierge app.

 

The new app was updated in itunes store about a week ago. Now I can see all my vacation details, book excursions, drink packages, etc... despite the NCL website still listing it as not being compatible with Epic. Wondering, if it actually compatible on board now, or if they simply added the ability to use it for pre-cruise activity?

[chief8904]

Just to update anyone who might be interested, I got an answer to this question by logging out of the app and clicking on the "Supported Ships" screen. It appears they have added more ships recently, but have not updated their website to match. List of supported ships, per the app:

 

Dawn, Jewel, Star, Sun, Pearl, Gem, Sky, Epic, Breakaway, Jade, Getaway, Escape, Bliss

 

Hope this helps somebody!

[Fairydust312]

Thanks for posting.  Is Cruise Norwegian a replacement for iConcierge? 

[shof515]

40 minutes ago, Fairydust312 said:

  Is Cruise Norwegian a replacement for iConcierge? 

 

yes

[tanjan4evr]

Is i concierge still good or should i delete it?   I installed Cruise Norwegian

[shof515]

6 hours ago, tanjan4evr said:

Is i concierge still good or should i delete it?   I installed Cruise Norwegian

you can delete it or only use it on a ship that is not compatible with the cruise norwegian app. only about 10 or so ships support the new app

[xcell]

I was just about to ask what the app does but then decided not to be lazy....so just in case....

 

 

Introducing the all-new Cruise Norwegian app. Think of it as your new travel companion, helping you experience an unforgettable cruise vacation every step of the way from the time you book to your last day on board.

Features Include:

Overall

• Preview and book Shore Excursions
• Preview restaurants and make dining reservations
• Preview onboard entertainment, bars & lounges, spa treatments, shopping
• Ability to favorite onboard offerings
• Vacation summary, view itinerary and onboard reservation details
• Check your Latitude Rewards points and learn about tier benefits

Before Your Cruise

• Purchase onboard gifts including wine, flowers and treats
• Check in online and save time at the pier
• On the day of departure, access your E-Docs and directions to the pier

During Your Cruise

• Review your account and track onboard purchases
• Get a daily schedule of what’s happening on the ship
• Learn about our CruiseNext program
• Review helpful disembarkation information including immigration and Easy Walk-off details
• Call and message guests on board including Group Chat*

*Calling and Messaging Package has a nominal one-time fee for making unlimited onboard calls and messages during your cruise.

[steveweese]

Does anyone know what the “Nominal fee is ?”

[shof515]

16 minutes ago, steveweese said:

Does anyone know what the “Nominal fee is ?”

for the old iconcierge  app that had similar features, it was about 10 dollars. the new app should have the same pricing

[richstowe]

2 hours ago, shof515 said:

for the old iconcierge  app that had similar features, it was about 10 dollars. the new app should have the same pricing

That would be per device?

[xcell]

yes per device...

 

my last cruise on rccl -- if you had an iphone, they were able to imessage between iphones for free

[richstowe]

8 hours ago, xcell said:

yes per device...

 

my last cruise on rccl -- if you had an iphone, they were able to imessage between iphones for free

When we were on the Epic my wife used I Messages to be in touch with family .FREE ! Didn't work for Android. 

[lesliethechef]

i have a cruise coming up Jan. 3 on Spirit. App says compatible with spirit but when i try it says this sailing is not compatible. That means i get nothing?

 

[jkrislc]

15 hours ago, lesliethechef said:

i have a cruise coming up Jan. 3 on Spirit. App says compatible with spirit but when i try it says this sailing is not compatible. That means i get nothing?

 

I'm on the same sailing and it's working for me. 

[Gizmosmum]

I used the new app on the Jewel in Dec but I was unable to figure out how to set up and access the messaging  service on the new app. Hopefully I'll figure it out for our April cruise on the Jade.

[cathi007]

It says with the new APP you can text and call others on board that have the APP, has anyone used it for this? How does it work? Was it easy to use? And I think I read somewhere that is cost 10.00/device, is that true. Thanks 🙂

[lakelivin2]

4 hours ago, cathi007 said:

It says with the new APP you can text and call others on board that have the APP, has anyone used it for this? How does it work? Was it easy to use? And I think I read somewhere that is cost 10.00/device, is that true. Thanks 🙂

We recently used it on our cruise on the Escape.  It cost $10 per device and "usually" worked.  It lost a number of  messages depending on where you were on the ship...when we told them about the issue at guest services, they removed the charge from our bill (we had 2 devices).  

[cheersforbeers]

4 minutes ago, lakelivin2 said:

We recently used it on our cruise on the Escape.  It cost $10 per device and "usually" worked.  It lost a number of  messages depending on where you were on the ship...when we told them about the issue at guest services, they removed the charge from our bill (we had 2 devices).  

We had a similar experience on the Jade, 4 of us had pkg, all sitting around the same table and only 2 could communicate.  They also refunded us.  IMHO it’s hit or miss 

[cathi007]

11 minutes ago, lakelivin2 said:

We recently used it on our cruise on the Escape.  It cost $10 per device and "usually" worked.  It lost a number of  messages depending on where you were on the ship...when we told them about the issue at guest services, they removed the charge from our bill (we had 2 devices).  

Thanks, sounds like it's worth a shot. 🙂

[chief8904]

We just got off the Epic yesterday (1/5/19). We bought the app for $10 per device. Messaging worked good, calling others on the ship was spotty at best, but calling home with the app was surprisingly good.

 

Also worth noting my kids had the "Social Media" package. They both have iPhones. iMessaging worked great both with people on the ship, as well as at home. They also were able to use Face-time audio for calls

[jmoak]

When using the app and texting another cruiser, does it "ding" or give you a notification when you receive a message? I think I remember at one time reading earlier that you had to actually open the app to see any texts that may have been sent to you.  Is this the case? I don't want to have to be constantly opening up my phone and app while I'm on the ship..just to see "if" one of my family members has communicated something.  I'd like it to send me a notification like my normal text does on land.  

 

THanks, jmoak

[geneticfreak]

I mentioned several times before one of my biggest complaints about IConcierge was the fact that it didn’t have the ability to set reminders about events and in turn get push notifications when they were soon to start. I hope this is something the new app will eventually get added to the new app. 

[chief8904]

It did vibrate or "ding" if notifications were enabled

[packercruising]

On 12/25/2018 at 7:26 AM, xcell said:

I was just about to ask what the app does but then decided not to be lazy....so just in case....

 

 

Introducing the all-new Cruise Norwegian app. Think of it as your new travel companion, helping you experience an unforgettable cruise vacation every step of the way from the time you book to your last day on board.

Features Include:

Overall

• Preview and book Shore Excursions
• Preview restaurants and make dining reservations
• Preview onboard entertainment, bars & lounges, spa treatments, shopping
• Ability to favorite onboard offerings
• Vacation summary, view itinerary and onboard reservation details
• Check your Latitude Rewards points and learn about tier benefits

Before Your Cruise

• Purchase onboard gifts including wine, flowers and treats
• Check in online and save time at the pier
• On the day of departure, access your E-Docs and directions to the pier

During Your Cruise

• Review your account and track onboard purchases
• Get a daily schedule of what’s happening on the ship
• Learn about our CruiseNext program
• Review helpful disembarkation information including immigration and Easy Walk-off details
• Call and message guests on board including Group Chat*

*Calling and Messaging Package has a nominal one-time fee for making unlimited onboard calls and messages during your cruise.

Do you know what the nominal fee is?

[packercruising]

Looks like I missed the posts about the price. Is the messaging real time or delayed? Also, does anyone know if walkie talkies work on the ship?