How long is it taking for your stock OBC to show up?

[oldfashioncruiser]

The past few times I have faxed my stock info to Princess, it showed up later the same day.   Not that big of a deal but I wanted to use my OBC's  for an excursion.    Is it taking longer since they are so busy with canceled cruises?

Thanks

[Wblotner]

Mine was same day as faxed just 3 weeks ago.

[thinfool]

Today is a holiday.

[Astro Flyer]

18 minutes ago, oldfashioncruiser said:

The past few times I have faxed my stock info to Princess, it showed up later the same day.   Not that big of a deal but I wanted to use my OBC's  for an excursion.    Is it taking longer since they are so busy with canceled cruises?

Thanks

I’d think everyone at Princess is busier dealing with the affects of Coronavirus on cruises.  A month ago I faxed my request in the afternoon & the next morning it had been issued.

[RMMariner]

Our last several were within a couple of hours, but we have had it take a couple of days before.

[antsp]

Emailed my stock statement, showed up within 3 days

[Thrak]

1 hour ago, oldfashioncruiser said:

The past few times I have faxed my stock info to Princess, it showed up later the same day.   Not that big of a deal but I wanted to use my OBC's  for an excursion.    Is it taking longer since they are so busy with canceled cruises?

Thanks

 

You can call 800 872 6779 ext. 30317 (For Confirming OBC Fax Has Been Received). This number and extension is the one for the folks who apply the Shareholder OBC. They will ask what number you faxed your request from - I just tell them FaxZero - and then apply the credit immediately. If you ask them to they will also email you a confirmation. As today is a holiday (President's Day) they may not be working today.

Edited February 17, 2020 by Thrak

[40yearcruiser]

I faxed my request in 2 weeks ago and it was on my reservations in about an hour.

[victory2020]

I did mine last Thursday & it showed up within an hour.

[Ombud]

31 minutes ago, antsp said:

Emailed my stock statement, showed up within 3 days

Which email address did you use?

[oldfashioncruiser]

Thanks everyone.   And also Thrak for he phone number and extension (most important!!).   I faxed them last Wednesday.   I will call that number tomorrow afternoon.    

It has been many years since I emailed them.  I did not think you could anymore.

[RMMariner]

email? Did not know that was an option. It would sure would be easier.

[thinfool]

30 minutes ago, Ombud said:

Which email address did you use?

That poster seems to be in the UK...hard to say if Princess US will accept email...instructions from Carnival Corp are fax or surface mail.

I have been using https://faxzero.com/ for several years.  No worries.

Edited February 17, 2020 by thinfool

[Thrak]

You can use email in the UK. It's not an option in the US.

[antsp]

52 minutes ago, Ombud said:

Which email address did you use?

benefits@princesscruises.co.uk

[waltd]

For those of us that still use snail mail I had the credit with in a week.    I live down the street from Princess.  

[bemis12]

3 hours ago, thinfool said:

Today is a holiday.

 

Not unless you're a banker or a government employee.

[Thrak]

1 minute ago, bemis12 said:

 

Not unless you're a banker or a government employee.

 

I used to be a government employee and get the day off with pay. These days I just get every day off with pay and get annoyed that there is no mail service today. Old people... 🙄

[Ombud]

1 minute ago, Thrak said:

 

I used to be a government employee and get the day off with pay. These days I just get every day off with pay and get annoyed that there is no mail service today. Old people... 🙄

🤣

[kywildcatfanone]

We usually see it posted within 2 days of sending in the request.

[bemis12]

12 minutes ago, Thrak said:

 

I used to be a government employee and get the day off with pay. These days I just get every day off with pay and get annoyed that there is no mail service today. Old people... 🙄

if you get worthwhile mail, I would suggest that you’re in a small minority. I no longer get bills or checks, so that just leaves junk mail

 

I only look in my mailbox once a week

[Thrak]

45 minutes ago, bemis12 said:

if you get worthwhile mail, I would suggest that you’re in a small minority. I no longer get bills or checks, so that just leaves junk mail

 

I only look in my mailbox once a week

 

My box is out at the road. I'm waiting on the last two $1,000 Princess Gift Cards. I don't want them sitting in the mailbox on the street. There has been mail theft in the past. (These days I get email from the post office - Informed Delivery - every day so I know what's coming.) My wife still does a small bit of contract work for her ex-boss and received a $1,500 check in the mail a couple of days ago. Mostly we get junk mail - some from Princess of course - but, once in a while, there is something good. Heck, Amazon delivers stuff through the mail sometimes - even on Sunday! It's weird to have USPS mail delivery on Sunday.

Edited February 18, 2020 by Thrak

[Ombud]

I get all Princess gift cards digitally and save them in the cloud. I too am concerned about mail theft 

[oldfashioncruiser]

Where did your OBC show up?  I keep checking under payments and credits and also under credit under Travel summary

[Ombud]

Go into your 'Cruise Personalizer'

Select 'Payment and Credits'

Select 'Booking Balance'

If something shows as a credit ...

Scroll down to 'Credits'

Look in the 'Onboard Credits for this Booking'

 

That's where the explanation should show up. If it's not there, I'd call my PVP

Edited February 18, 2020 by Ombud