Ombud Posted May 23, 2020 #1 Share Posted May 23, 2020 I'm missing 1/2 my FCC so I finally went to email customer support and noticed a new tab on the page. Must have to do with new hires: It let's you add files! 2 Link to comment Share on other sites More sharing options...
kjg46 Posted May 23, 2020 #2 Share Posted May 23, 2020 Good to know. Thanks for posting. Have a great Holiday. 1 Link to comment Share on other sites More sharing options...
memoak Posted May 23, 2020 #3 Share Posted May 23, 2020 I received a call 2 days ago that the refund for my canceled May cruise had just been processed from my PVP. She advised me the refund for 2 August cruises could take another month or so 1 Link to comment Share on other sites More sharing options...
JF - retired RRT Posted May 23, 2020 #4 Share Posted May 23, 2020 2 hours ago, memoak said: I received a call 2 days ago that the refund for my canceled May cruise had just been processed from my PVP. She advised me the refund for 2 August cruises could take another month or so Anxiously waiting...ours was supposed to sail on May 6. 1 Link to comment Share on other sites More sharing options...
Rare cruisequeen4ever Posted May 23, 2020 #5 Share Posted May 23, 2020 That was wise of them to add! Link to comment Share on other sites More sharing options...
Italy52 Posted May 23, 2020 #6 Share Posted May 23, 2020 4 hours ago, memoak said: I received a call 2 days ago that the refund for my canceled May cruise had just been processed from my PVP. She advised me the refund for 2 August cruises could take another month or so Would you be so kind as to share the date of your May cruise? We had a May 20, 2020 cruise to Alaska that was cancelled by Princess (paperwork sent to Princess on April 17, 2020) and an August 16, 2020 cruise to Alaska that was cancelled by Princess (paperwork sent to Princess on May 8, 2020.) Thanks. Link to comment Share on other sites More sharing options...
hpeabody Posted May 23, 2020 #7 Share Posted May 23, 2020 (edited) @Ombud Could you share where exactly this is located. I take it this is on the regular Princess.com website? I am just not seeing it jumping out at me. Thank You Found it Edited May 23, 2020 by hpeabody Found it 1 Link to comment Share on other sites More sharing options...
hpeabody Posted May 23, 2020 #8 Share Posted May 23, 2020 This method did not work for me. I tried 5 times and each time the end result was An error has occurred. error with no indication of what the error is. I tried making various possible changes and nothing worked. Oh well 😞 Link to comment Share on other sites More sharing options...
memoak Posted May 23, 2020 #9 Share Posted May 23, 2020 1 hour ago, Italy52 said: Would you be so kind as to share the date of your May cruise? We had a May 20, 2020 cruise to Alaska that was cancelled by Princess (paperwork sent to Princess on April 17, 2020) and an August 16, 2020 cruise to Alaska that was cancelled by Princess (paperwork sent to Princess on May 8, 2020.) Thanks. It was a May 5 coastal cruise Still waiting on 2 Alaska cruises August and September Link to comment Share on other sites More sharing options...
Ombud Posted May 23, 2020 Author #10 Share Posted May 23, 2020 16 minutes ago, hpeabody said: This method did not work for me. I tried 5 times and each time the end result was An error has occurred. error with no indication of what the error is. I tried making various possible changes and nothing worked. Oh well 😞 Is there a space behind your cruise #? Link to comment Share on other sites More sharing options...
Rare PescadoAmarillo Posted May 23, 2020 #11 Share Posted May 23, 2020 Ombud, thank you for this information. I’ve submitted this for our situation. We’ll see if it results in any action on Princess’ part. Link to comment Share on other sites More sharing options...
ohnonotmeagain Posted May 23, 2020 #12 Share Posted May 23, 2020 (edited) 2 hours ago, hpeabody said: @Ombud Could you share where exactly this is located. I take it this is on the regular Princess.com website? I am just not seeing it jumping out at me. Thank You Found it Well I must be REALLY stupid,I can't see if anywhere.I can't even find an email address. Please guide a complete idiot through the process! Ha ha found it now as well !!!😀 Edited May 23, 2020 by ohnonotmeagain 1 Link to comment Share on other sites More sharing options...
By The Bay Posted May 23, 2020 #13 Share Posted May 23, 2020 6 minutes ago, ohnonotmeagain said: Well I must be REALLY stupid,I can't see if anywhere.I can't even find an email address. Please guide a complete idiot through the process! https://book.princess.com/captaincircle/customerCare.page 1 Link to comment Share on other sites More sharing options...
ohnonotmeagain Posted May 23, 2020 #14 Share Posted May 23, 2020 Just now, By The Bay said: https://book.princess.com/captaincircle/customerCare.page Many Thanks,NEVER looked that far down on the page before! Link to comment Share on other sites More sharing options...
hpeabody Posted May 23, 2020 #15 Share Posted May 23, 2020 1 hour ago, Ombud said: Is there a space behind your cruise #? Do you mean booking# ? No, there is no space Everything that has *required is filled in, no error messages on any block. Just message when I submit the form. I can usually guess and fix what I did wrong, but not so lucky with this. A bit frustrating. Link to comment Share on other sites More sharing options...
Italy52 Posted May 23, 2020 #16 Share Posted May 23, 2020 1 hour ago, memoak said: It was a May 5 coastal cruise Still waiting on 2 Alaska cruises August and September Thank you. Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now