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Mariner Sailings Changed

Ourusualbeach
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Ourusualbeach

Ourusualbeach

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We hope that you and your family are remaining healthy and safe. We're reaching out to you with an important change to your upcoming Mariner of the Seas cruise.

We've recently had to make some modifications to our itinerary planning which impacts Mariner of the Seas' October 2021 - April 2022 sailings. As a result, Mariner's departures have been revised and therefore, we've made adjustments to its itineraries. This means your clients' upcoming cruise has unfortunately been cancelled.

We know how much time and effort go into planning your clients' vacation, and we're terribly sorry for the inconvenience. However, the good news is, Mariner of the Seas will still be offering similar itineraries from the same port - just on different days. So, starting April 2nd, 2021, to make this transition easier, we'll move them to a new Mariner of the Seas cruise with a similar itinerary.

While we know they'll have a great time onboard Mariner of the Seas, their vacation is important to us, along with the flexibility to make the best decision for them and those in their party. Below, we've outlined their options along with a few additional details.

Option 1: Stay onboard the newly redeployed Mariner of the Seas cruise

Beginning April 2nd, 2021, we're automatically moving them to a like-for-like stateroom on our new Mariner of the Seas sailing departing from Orlando (Port Canaveral), Florida.

 

Original Sailing New Sailing
Ship Date Description Date Nights Description
MA 29-Oct-21 Bahamas & Perfect Day 15-Oct-21 3 Bahamas & Perfect Day
MA 1-Nov-21 Western Caribbean & Perfect Day 11-Nov-21 5 Western Caribbean & Perfect Day
MA 11-Nov-21 Bahamas & Perfect Day 16-Nov-21 4 Bahamas & Perfect Day
MA 15-Nov-21 Western Caribbean & Perfect Day 11-Nov-21 5 Western Caribbean & Perfect Day
MA 25-Nov-21 Bahamas & Perfect Day 30-Nov-21 4 Bahamas & Perfect Day
MA 29-Nov-21 Western Caribbean & Perfect Day 25-Nov-21 5 Western Caribbean & Perfect Day
MA 9-Dec-21 Bahamas & Perfect Day 14-Dec-21 4 Bahamas & Perfect Day
MA 13-Dec-21 Western Caribbean & Perfect Day 9-Dec-21 5 Western Caribbean & Perfect Day
MA 23-Dec-21 Bahamas & Perfect Day Holiday 23-Dec-21 5 Western Caribbean & Perfect Day Holiday
MA 27-Dec-21 Bahamas & Perfect Day 28-Dec-21 4 Bahamas & Perfect Day Holiday
MA 31-Dec-21 Bahamas & Perfect Day Holiday 28-Dec-21 4 Bahamas & Perfect Day Holiday
MA 5-Jan-22 Eastern Caribbean 15-Jan-22 5 Eastern Caribbean
MA 10-Jan-22 Western Caribbean & Perfect Day 6-Jan-22 5 Western Caribbean & Perfect Day
MA 20-Jan-22 Bahamas & Perfect Day 24-Jan-22 4 Bahamas & Perfect Day
MA 24-Jan-22 Western Caribbean & Perfect Day 3-Feb-22 5 Western Caribbean & Perfect Day
MA 29-Jan-22 Eastern Caribbean 28-Jan-22 6 Eastern Caribbean
MA 3-Feb-22 Bahamas & Perfect Day 8-Feb-22 4 Bahamas & Perfect Day
MA 7-Feb-22 Western Caribbean & Perfect Day 3-Feb-22 5 Western Caribbean & Perfect Day
MA 17-Feb-22 Bahamas & Perfect Day 22-Feb-22 4 Bahamas & Perfect Day
MA 21-Feb-22 Western Caribbean & Perfect Day 17-Feb-22 5 Western Caribbean & Perfect Day
MA 17-Mar-22 Bahamas & Perfect Day 22-Feb-22 4 Bahamas & Perfect Day
MA 21-Mar-22 Eastern Caribbean 26-Mar-22 5 Eastern Caribbean
MA 31-Mar-22 Bahamas & Perfect Day 31-Mar-22 5 Western Caribbean & Perfect Day
MA 4-Apr-22 Western Caribbean & Perfect Day 31-Mar-22 5 Western Caribbean & Perfect Day
MA 14-Apr-22 Bahamas & Perfect Day 14-Apr-22 5 Western Caribbean & Perfect Day
MA 18-Apr-22 Western Caribbean & Perfect Day 14-Apr-22 5 Western Caribbean & Perfect Day
MA 28-Apr-22 Bahamas & Perfect Day 14-Apr-22 5 Western Caribbean & Perfect Day

 

  • Their current cruise fare paid will be price protected or reduced to the prevailing cruise fare rate for Mariner of the Seas (whichever is lower). This excludes taxes, fees, gratuities, and other non-cruise fare items.
    • If they were already paid in full and their cruise fare rate decreases, we'll provide them with a refund if there is any difference in pricing. They can expect to receive their refund to their original form of payment 45 days after we move them. Kindly note, refund times may vary depending on your financial institution.
  • Plus, to sweeten the offer, they'll receive a credit to spend onboard per stateroom:
    • $50 USD for Interior, Ocean View, and Balcony staterooms | $100 USD for Suites
  • And, they'll also be reimbursed for non-refundable airline charges with receipts (up to $200 USD per guest for Domestic flights or up to $400 USD per guest for International flights).
  • Once they're moved, you will receive a new booking invoice with their new details.
  • And, you'll receive protected commission.

Option 2: Rebook another Mariner of the Seas sailing

If they prefer to rebook a Mariner of the Seas sailing other than the one we're automatically moving them to - we're happy to assist you! The below sailings are their options:

 

Original Sail Date Alternate Sail Dates
29-Oct-21 01-Oct-2021, 08-Oct-2021, 29-Oct-2021
1-Nov-21 06-Nov-2021, 20-Nov-2021, 25-Nov-2021
11-Nov-21 18-Oct-2021, 29-Oct-2021, 02-Nov-2021, 30-Nov-2021
15-Nov-21 06-Nov-2021, 20-Nov-2021, 25-Nov-2021, 04-Dec-2021, 09-Dec-2021
25-Nov-21 02-Nov-2021, 16-Nov-2021, 14-Dec-2021
29-Nov-21 06-Nov-2021, 11-Nov-2021, 20-Nov-2021, 04-Dec-2021, 09-Dec-2021, 18-Dec-2021
9-Dec-21 16-Nov-2021, 30-Nov-2021
13-Dec-21 20-Nov-2021, 25-Nov-2021, 04-Dec-2021, 18-Dec-2021, 01-Jan-2022, 06-Jan-2022
23-Dec-21 30-Nov-2021, 14-Dec-2021, 28-Dec-2021, 11-Jan-2022
27-Dec-21 30-Nov-2021, 14-Dec-2021, 28-Dec-2021, 11-Jan-2022, 24-Jan-2022
31-Dec-21 04-Dec-2021, 09-Dec-2021, 18-Dec-2021, 23-Dec-2021, 01-Jan-2022, 06-Jan-2022, 15-Jan-2022
5-Jan-22 09-Dec-2021, 18-Dec-2021, 01-Jan-2022, 06-Jan-2022, 03-Feb-2022
10-Jan-22 18-Dec-2021, 01-Jan-2022, 06-Jan-2022, 15-Jan-2022, 03-Feb-2022
20-Jan-22 11-Jan-2022, 08-Feb-2022
24-Jan-22 01-Jan-2022, 06-Jan-2022, 15-Jan-2022, 12-Feb-2022, 17-Feb-2022
29-Jan-22 01-Jan-2022, 06-Jan-2022, 15-Jan-2022, 03-Feb-2022, 12-Feb-2022, 17-Feb-2022
3-Feb-22 11-Jan-2022, 24-Jan-2022, 22-Feb-2022
7-Feb-22 15-Jan-2022, 12-Feb-2022, 17-Feb-2022
17-Feb-22 24-Jan-2022, 08-Feb-2022
21-Feb-22 01-Jan-2022, 06-Jan-2022, 15-Jan-2022, 03-Feb-2022, 12-Feb-2022, 12-Mar-2022, 17-Mar-2022
17-Mar-22 22-Mar-2022, 05-Apr-2022
21-Mar-22 12-Mar-2022, 17-Mar-2022, 31-Mar-2022, 09-Apr-2022
31-Mar-22 22-Mar-2022, 05-Apr-2022, 19-Apr-2022
4-Apr-22 12-Mar-2022, 17-Mar-2022, 26-Mar-2022, 09-Apr-2022, 14-Apr-2022, 23-Apr-2022, 02-May-2022
14-Apr-22 22-Mar-2022, 05-Apr-2022, 19-Apr-2022, 28-Apr-2022
18-Apr-22 26-Mar-2022, 31-Mar-2022, 09-Apr-2022, 23-Apr-2022, 02-May-2022
28-Apr-22 05-Apr-2022, 19-Apr-2022, 28-Apr-2022

 

  • Their original stateroom category will be price protected at the original cruise fare rate, excluding taxes, fees, gratuities, and other non-cruise fare items.
    • If they were already paid in full and your cruise fare rate decreases, we'll provide them with a refund if there is any difference in pricing. They can expect to receive their refund to their original form of payment 45 days after their move is processed. Kindly note, refund times may vary depending on their financial institution.
    • We'll waive any non-refundable deposit change fees associated with the move.
  • Plus, to sweeten the offer, they'll receive a credit to spend onboard per stateroom:
    • $50 USD for Interior, Ocean View, and Balcony staterooms | $100 USD for Suites
  • And, they'll also be reimbursed for non-refundable airline charges with receipts (up to $200 USD per guest for Domestic flights or up to $400 USD per guest for International flights).
  • And, you'll receive protected commission.
  • Please know, holiday sailings (Christmas, New Year's, and Easter), are excluded from their options unless their original sailing was also a holiday sailing.
  • Please contact us by March 29th, 2021 to choose their sailing for this offer. If we don't hear from you, we will automatically move them to the Mariner of the Seas sail date listed in Option 1.

Option 3: Select any Royal Caribbean International sailing

If they prefer to re-book a different sailing not included in Option 1 or Option 2, we'll waive any non-refundable deposit change fees associated with the move.

  • Please know, they'll be responsible for any difference in pricing for their cruise fare, taxes, fees, gratuities, and other non-cruise fare items.
    • If they were already paid in full and their cruise fare rate decreases, we'll provide them with a refund if there is any difference in pricing. They can expect to receive their refund to their original form of payment 45 days after we move them. Kindly note, refund times may vary depending on their financial institution.
  • They'll be reimbursed for non-refundable airline charges with receipts (up to $200 USD per guest for Domestic flights or up to $400 USD per guest for International flights).
  • And, your commission will be based on the revised cruise fare paid.

Option 4: If they can't find a new cruise itinerary that works for them and choose to cancel, we'll be sad to see them go.

  • We'll process a full refund of any paid portion of your cruise fare to the original form(s) of payment, including any non-refundable deposit.
    • They can expect to receive their refund 45 days after they submit their refund request.
  • If they used a Future Cruise Credit on this sailing, and they request a refund instead, we'll refund any NEW funds paid above the certificate amount, and we'll reinstate their original certificate.
  • Lastly, you'll receive protected commission if the booking is paid in full only.

It's important to us that your clients find the best vacation option. If they know how they'd like to proceed and would like to avoid waiting on the phone, click here by March 29th, 2021 to select which option they prefer. Otherwise, call us at 888-281-9344. Please know, hold times may be longer than usual. If we haven't heard from you by March 29th, 2021, they'll automatically be moved to the Mariner of the Seas sailing listed under Option 1.

If you have any questions, please contact us at:

  • 1 800 754 500 in Australia
  • 0344 493 4005 in the U.K.
  • 1 866 562 7625 in the U.S. or Canada
  • All other countries, please visit http://www.royalcaribbean.com/contactus for your local Royal Caribbean International office phone number.

Thank you for understanding and support. We hope your clients find another cruise vacation with us. Whether they are celebrating a special occasion or looking to explore, relax, and recharge - we have no doubt their time with us will be nothing short of amazing. We look forward to welcoming them onboard.

Sincerely,

Royal Caribbean International

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Jimbo

Jimbo

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Posted (edited)
8 minutes ago, twangster said:

Here's my WAG...

 

Oasis in Bayonne is cancelled for 2021 so they'll move her to PC to do 3 and 4 night cruises for a restart.

 

If you are going to dream, dream big...

Let's dream bigger, move all the ships to the Florida water's and just let them sit there. Then people can go to Florida and treat all the ships like floating hotel rooms.............Cruise's to No Where, the ships just sits there and never moves, you pay like booking a hotel room..................For how many nights you want..........you will be tendered to the ship of your choose.

 

All sea days.

Edited by Jimbo
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Ourusualbeach

Ourusualbeach

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10 minutes ago, twangster said:

Here's my WAG...

 

Oasis in Bayonne is cancelled for 2021 so they'll move her to PC to do 3 and 4 night cruises for a restart.

 

If you are going to dream, dream big...

As much as I like your guess wouldn't that affect the sailings up to October instead of October to April like they changed

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Sea Dog "Live from...." Rare

Sea Dog

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Posted
56 minutes ago, Ourusualbeach said:

Juggling things to accommodate the 3 they had there

I'm trying to remember how many ships can be docked at PC at once, Is it 4? I know the day before we sailed on Harmony we were at Grills to watch the sail a ways and saw Norwegian Sun, Carnival Breeze, and Disney Fantasy leave.

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twangster "Live from...." Rare

twangster

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3 minutes ago, Ourusualbeach said:

As much as I like your guess wouldn't that affect the sailings up to October instead of October to April like they changed

 

Debbie downer...

 

1 minute ago, Sea Dog said:

I'm trying to remember how many ships can be docked at PC at once, Is it 4? I know the day before we sailed on Harmony we were at Grills to watch the sail a ways and saw Norwegian Sun, Carnival Breeze, and Disney Fantasy leave.

 

New terminal is complete but think Carnival has the lock on it.

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Ourusualbeach

Ourusualbeach

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1 minute ago, Sea Dog said:

I'm trying to remember how many ships can be docked at PC at once, Is it 4? I know the day before we sailed on Harmony we were at Grills to watch the sail a ways and saw Norwegian Sun, Carnival Breeze, and Disney Fantasy leave.

I see 6 in the photo on the ports homepage

 

https://www.portcanaveral.com/Cruise

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orville99 "Live from...." Rare

orville99

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Posted (edited)
14 minutes ago, Ourusualbeach said:

I see 6 in the photo on the ports homepage

 

https://www.portcanaveral.com/Cruise

The Norwegian ship in that photo was docked at one of the freight terminals. With the new configuration adding a third Carnival terminal, the port can support six ships docked at cruise terminals at one time. The four cruise lines that use the facilities (except for Norwegian) all currently have at least two ships home ported in PC, so 10-12 home-ported ships doing weekly rotations is not out of the question. If Royal decides to re-use its old terminal (Terminal 10), it could conceivably have at least four ships home-ported at PC. The bigger issue is parking for all those passengers.

Edited by orville99
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molly361

molly361

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Posted (edited)
8 minutes ago, orville99 said:

The Norwegian ship in that photo was docked at one of the freight terminals. With the new configuration adding a third Carnival terminal, the port can support six ships docked at cruise terminals at one time. The four cruise lines that use the facilities (except for Norwegian) all currently have at least two ships home ported in PC, so 10-12 home-ported ships doing weekly rotations is not out of the question. If Royal decides to re-use its old terminal (Terminal 10), it could conceivably have at least four ships home-ported at PC. The bigger issue is parking for all those passengers.

I remember they did have a parking problem a few years ago when for a short time they had 3 ships going out of PC, I think it was when terminal 1 was new , Does anyone use Terminal 10 now?

Edited by molly361
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SoccerMom#3

SoccerMom#3

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My phenomenal travel agent just sent me this info about Mariner canceling and changing itineraries.  Both of us are going to pull our hair out.  At the beginning of the month I booked the 11/25 Mariner since my FCC from my September 2019 canceled cruise due to Hurricane Dorian expires 12/21.  (No flexibility on RCCL to extend FCC).  I've already had to drop down from a 7 night cruise to a 4 night cruise to not have to pay more money after already paying more money on 5/2020 and 4/2021 cruises canceled due to COVID.  Now I will have to pay more money on a 5 night cruise to keep the same departure date.  

 

I completely understand why my previous 3 cruises were canceled but I'm frustrated with having just booked this cruise, my travel agent being on the phone for hours just yesterday to get us a price reduction due to a RCCL sale, and then RCCL having the audacity to send me a survey this morning asking why I booked the 11/25 Mariner cruise.  My travel agent and I have spent way too much time on these cruises. I want my money that I originally paid 3 years ago refunded (which I know won't happen).

 

Hopefully 5th time is the charm and we will get to sail somewhere sometime.

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vacation4two

vacation4two

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It's definitely a mess.  I called to see if I could find a cabin on one of the alternate sailings they gave me.  The agent said that was also a canceled cruise as well as the one they would automatically switch me to!  He has no idea what is going on.  I'm currently on hold.  He said it may be awhile.  Of course!

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dawnelda

dawnelda

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Ugh. The 2nd leg of my B2B was cancelled, the other seems to still be a go. It wouldn't be feasible for the 10 of us in the group to fly from Toronto to Florida to do just the 1 leg... do you think Royal Caribbean would be willing to cancel (refund) the first leg as well?

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EllaDuChien

EllaDuChien

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So I am a bit confused too...I was on the October 29 Mariner sailing from Port Canaveral. I received the email regarding re-deployment and used the online tool to choose an alternate sailing (I am already booked on the Navigator on October 15 which is the "chosen" cruise.)  One of the options available when I went online to choose an alternate booking was October 29 Mariner sailing from Port Canaveral.  Um, what?  

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Ourusualbeach

Ourusualbeach

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1 minute ago, dawnelda said:

Ugh. The 2nd leg of my B2B was cancelled, the other seems to still be a go. It wouldn't be feasible for the 10 of us in the group to fly from Toronto to Florida to do just the 1 leg... do you think Royal Caribbean would be willing to cancel (refund) the first leg as well?

They have made exceptions for me in the past.  You may have to escalate it beyond the first person you talk to.

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orville99 "Live from...." Rare

orville99

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26 minutes ago, molly361 said:

I remember they did have a parking problem a few years ago when for a short time they had 3 ships going out of PC, I think it was when terminal 1 was new , Does anyone use Terminal 10 now?

Norwegian uses it; Disney was supposed to take it over, but I haven't heard anything about that in a while. RCL uses it on occasion when they do port calls out of NYC, but currently there really isn't a primary tenant. 

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Ourusualbeach

Ourusualbeach

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Posted (edited)
8 minutes ago, EllaDuChien said:

So I am a bit confused too...I was on the October 29 Mariner sailing from Port Canaveral. I received the email regarding re-deployment and used the online tool to choose an alternate sailing (I am already booked on the Navigator on October 15 which is the "chosen" cruise.)  One of the options available when I went online to choose an alternate booking was October 29 Mariner sailing from Port Canaveral.  Um, what?  

I am guessing that even though the Oct 29 sailing is still an option it is a different itinerary which is why they allowed the different dates and gave people the option.  Unfortunately none of these new itineraries are available for viewing

Edited by Ourusualbeach
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