Mariner Sailings Changed

[ZoeyVictoria]

I can see only the 5-night Eastern for November 6 & 20, and December 4 & 18.

[villager70]

Good morning fellow cruiser. I got the letter also for one of my Mariner in Jan but did not receive any on 5 more they cancelled. I still have 4 in sept and more in April and May but they cancelled 2 five day in Nov, 2 in Jan, one in Feb. They had already had a charter in Jan as I had two back to back  before charter  and ruled out  a additional cruise. Two of the cruises over the fall and winter showed Indy and Mariner  in Canaveral the same time. I was wondering who was going to use pier 10  or  another and go thru the shuttle madness. Also with the increasing usage  of CoCo  and think they just needed to reshuffle. NO big problem as just found four  on Indy  with  dates that fit and better deal so booked four or the six I lost.   Bob & Nancy  The Villages, Florida       

 

they are making Pinnacle in Dec more of a challenge

[Milwaukee Eight]

14 hours ago, CTCruiser76 said:

@Ourusualbeach Another question - sorry ...with our original sailing being the 28th - if we don't want to sail on the 14th Easter 5 night cruise, they are saying we can switch to 4/5, 4/19 or 4/28 - are these 4 or 5 night cruises? 

 

Also where can I find the itinerary of the 14th cruise? 

I’m wondering how you could have had a Mariner sail date of October 28th?  We are on 7 day Mariner Charter that doesn’t return until the 29th. 
 

M8

[Ourusualbeach]

2 minutes ago, Milwaukee Eight said:

I’m wondering how you could have had a Mariner sail date of October 28th?  We are on 7 day Mariner Charter that doesn’t return until the 29th. 
 

M8

I don't think they meant Oct 28 since they also referenced Easter as an option

[seabeew]

Thanks to information posted in this thread, I was just able to change my 3-day Mariner October 29, 2021 sailing to its 4-day October 29 sailing. It took two minutes to change it online, and it was posted to my cruise profile within 30 minutes. 
 

The only problem is I want to book another cabin and the cruise isn’t listed on the Royal Caribbean website yet. I guess they are withholding it so people on the original cancelled cruise have a chance to book it. 

[Ourusualbeach]

Just now, seabeew said:

Thanks to information posted in this thread, I was just able to change my 3-day Mariner October 29, 2021 sailing to its 4-day October 29 sailing. It took two minutes to change it online, and it was posted to my cruise profile within 30 minutes. 
 

The only problem is I want to book another cabin and the cruise isn’t listed on the Royal Caribbean website yet. I guess they are withholding it so people on the original cancelled cruise have a chance to book it. 

They are doing the auto switch on April 2 so new bookings will open after that

[seabeew]

1 hour ago, Ourusualbeach said:

They are doing the auto switch on April 2 so new bookings will open after that

Thanks so much, Ourusualbeach! 

[sailing sue]

I had the Jan 20 2022 Mariner sailing. When I checked my cruise planner today it said that my cruise was now a charter but I still had my original room. The charter is for Groove Cruise! Lots of young people coming on board to party. My TA is pretty much incognito and if  hadn.t of found out this information, I would never have known. This is a L&S from Jan 2021. 

Thank you for all the information you have given me on this board!

 

[EllaDuChien]

1 hour ago, seabeew said:

Thanks to information posted in this thread, I was just able to change my 3-day Mariner October 29, 2021 sailing to its 4-day October 29 sailing. It took two minutes to change it online, and it was posted to my cruise profile within 30 minutes. 
 

The only problem is I want to book another cabin and the cruise isn’t listed on the Royal Caribbean website yet. I guess they are withholding it so people on the original cancelled cruise have a chance to book it. 

 

Exactly my experience!  See you on the 4 night sailing! 🙂

 

[CTCruiser76]

8 hours ago, Milwaukee Eight said:

I’m wondering how you could have had a Mariner sail date of October 28th?  We are on 7 day Mariner Charter that doesn’t return until the 29th. 
 

M8

Sorry - it was April 28th 2022. 

[BAYA]

My travel agent has still not received the letter from Royal telling her our Dec. 13, 2021 cruise has been cancelled. I noticed it myself yesterday when I went to my account online and saw it listed as CANCELLED. My concern is that my family had 2 handicap accessible cabins booked for Dev. 13th but the Dec. 9th automatic switch needs to be again in 2 handicapped cabins. When I contacted my TA and she called them yesterday they said no HC cabins are available. *****? If they are auto-switching why not to the exact same cabins? Any guesses?

[BAYA]

Has anyone had a successful auto-change to whichever date Royal said they would automatically book you on? My Dec. 13th booking has disappeared from my cruise planner but the re-book has not shown up. My TA went on vacation on 4/2 and I'm unable to see if we had our 2 cabins rebooked or not. No contact from my TA who said she thought her internet would be spotty.

[INeedVitaminSea]

My November 1 sailing is still showing as “cancelled”.

[daninwi]

our Feb 21, 2022 sailing is still showing as cancelled as well.  the noticed indicated the changes were to be put in place April 2nd......

 

 

tick... tock.  waiting is never easy

[BAYA]

Here's a new mess I'm experiencing related to this. I started a new thread  in the Ask a Cruise Question forum. Basically my travel agent screwed up and cancelled my two cabins on the Dec. 13th sailing on April 1st. She then left the country on a vacation and never told me she cancelled them! I found out from a backup agent when RCL refused to give me any information about why the cruise disappeared from my cruise account, saying I had to deal with the TA. The backup agent spoke with 5 people at RCL and they refused to reverse the incorrect cancellation. So my price protection is lost and I'm told I have to start all over again with the FCC that I originally used to book the two Dec. 13th cabins. OF COURSE the prices have risen plus the port charges, taxes, and fees are almost $293 more per cabin for the same 5-day cruise that docks only at Coco Cay and Cozumel. I have to think the port charges of $135pp in addition to the $118.44pp taxes and fees was an error, but who knows?

RCL's handling of all aspects or this Mariner mess has been appalling.

[Ourusualbeach]

8 minutes ago, BAYA said:

RCL's handling of all aspects or this Mariner mess has been appalling.

Sounds like it is you TA’s fault and not Royals.

[BAYA]

2 hours ago, Ourusualbeach said:

Sounds like it is you TA’s fault and not Royals.

You are correct that my TA screwed up. However, when the backup agent informed RCL about the mistaken cancellation, it was within their power to reinstate my reservations and they refused. 

Right from the start when all those Mariner bookings were cancelled, my TA never received email from Royal about it. It was me noticing that it said cancelled in the cruise planner that started the subsequent actions on my TA's part. 

[Ourusualbeach]

Just now, BAYA said:

You are correct that my TA screwed up. However, when the backup agent informed RCL about the mistaken cancellation, it was within their power to reinstate my reservations and they refused. 

Right from the start when all those Mariner bookings were cancelled, my TA never received email from Royal about it. It was me noticing that it said cancelled in the cruise planner that started the subsequent actions on my TA's part. 

Sorry but you cannot blame Royal for not stepping in to fix your TA's mistake.  Your TA needs to own the mistake and fix it themselves.

[atgood]

2 hours ago, Ourusualbeach said:

Sorry but you cannot blame Royal for not stepping in to fix your TA's mistake.  Your TA needs to own the mistake and fix it themselves.

Agreed.   I have a question @ourusualbeach.  Do you ever not receive RCI’s cancelation email regrading a client’s cruise?   

Edited April 6, 2021 by atgood

[Ourusualbeach]

23 minutes ago, atgood said:

Agreed.   I have a question @ourusualbeach.  Do you ever not receive RCI’s cancelation email regrading a client’s cruise?   

Most of the time I do.  I do admit there have been a couple of times where I did not receive an e mail but that was an issue on my agencies end and not Royals.  It had to do with groups and the owner of the group getting the e mail.

[Sunshine3601]

2 hours ago, BAYA said:

You are correct that my TA screwed up. However, when the backup agent informed RCL about the mistaken cancellation, it was within their power to reinstate my reservations and they refused. 

Right from the start when all those Mariner bookings were cancelled, my TA never received email from Royal about it. It was me noticing that it said cancelled in the cruise planner that started the subsequent actions on my TA's part. 

Sorry you are going through this, but I agree with others, it was your TA's fault, Not RCL's fault.     Your TA should "eat" the difference since they messed up and cancelled your cruise, not RCL.   

[ptf2009]

On 3/16/2021 at 10:17 AM, Ourusualbeach said:

We hope that you and your family are remaining healthy and safe. We're reaching out to you with an important change to your upcoming Mariner of the Seas cruise.

We've recently had to make some modifications to our itinerary planning which impacts Mariner of the Seas' October 2021 - April 2022 sailings. As a result, Mariner's departures have been revised and therefore, we've made adjustments to its itineraries. This means your clients' upcoming cruise has unfortunately been cancelled.

We know how much time and effort go into planning your clients' vacation, and we're terribly sorry for the inconvenience. However, the good news is, Mariner of the Seas will still be offering similar itineraries from the same port - just on different days. So, starting April 2^nd, 2021, to make this transition easier, we'll move them to a new Mariner of the Seas cruise with a similar itinerary.

While we know they'll have a great time onboard Mariner of the Seas, their vacation is important to us, along with the flexibility to make the best decision for them and those in their party. Below, we've outlined their options along with a few additional details.

Option 1: Stay onboard the newly redeployed Mariner of the Seas cruise

Beginning April 2^nd, 2021, we're automatically moving them to a like-for-like stateroom on our new Mariner of the Seas sailing departing from Orlando (Port Canaveral), Florida.

 



Original Sailing			New Sailing
Ship	Date	Description	Date	Nights	Description
MA	29-Oct-21	Bahamas & Perfect Day	15-Oct-21	3	Bahamas & Perfect Day
MA	1-Nov-21	Western Caribbean & Perfect Day	11-Nov-21	5	Western Caribbean & Perfect Day
MA	11-Nov-21	Bahamas & Perfect Day	16-Nov-21	4	Bahamas & Perfect Day
MA	15-Nov-21	Western Caribbean & Perfect Day	11-Nov-21	5	Western Caribbean & Perfect Day
MA	25-Nov-21	Bahamas & Perfect Day	30-Nov-21	4	Bahamas & Perfect Day
MA	29-Nov-21	Western Caribbean & Perfect Day	25-Nov-21	5	Western Caribbean & Perfect Day
MA	9-Dec-21	Bahamas & Perfect Day	14-Dec-21	4	Bahamas & Perfect Day
MA	13-Dec-21	Western Caribbean & Perfect Day	9-Dec-21	5	Western Caribbean & Perfect Day
MA	23-Dec-21	Bahamas & Perfect Day Holiday	23-Dec-21	5	Western Caribbean & Perfect Day Holiday
MA	27-Dec-21	Bahamas & Perfect Day	28-Dec-21	4	Bahamas & Perfect Day Holiday
MA	31-Dec-21	Bahamas & Perfect Day Holiday	28-Dec-21	4	Bahamas & Perfect Day Holiday
MA	5-Jan-22	Eastern Caribbean	15-Jan-22	5	Eastern Caribbean
MA	10-Jan-22	Western Caribbean & Perfect Day	6-Jan-22	5	Western Caribbean & Perfect Day
MA	20-Jan-22	Bahamas & Perfect Day	24-Jan-22	4	Bahamas & Perfect Day
MA	24-Jan-22	Western Caribbean & Perfect Day	3-Feb-22	5	Western Caribbean & Perfect Day
MA	29-Jan-22	Eastern Caribbean	28-Jan-22	6	Eastern Caribbean
MA	3-Feb-22	Bahamas & Perfect Day	8-Feb-22	4	Bahamas & Perfect Day
MA	7-Feb-22	Western Caribbean & Perfect Day	3-Feb-22	5	Western Caribbean & Perfect Day
MA	17-Feb-22	Bahamas & Perfect Day	22-Feb-22	4	Bahamas & Perfect Day
MA	21-Feb-22	Western Caribbean & Perfect Day	17-Feb-22	5	Western Caribbean & Perfect Day
MA	17-Mar-22	Bahamas & Perfect Day	22-Feb-22	4	Bahamas & Perfect Day
MA	21-Mar-22	Eastern Caribbean	26-Mar-22	5	Eastern Caribbean
MA	31-Mar-22	Bahamas & Perfect Day	31-Mar-22	5	Western Caribbean & Perfect Day
MA	4-Apr-22	Western Caribbean & Perfect Day	31-Mar-22	5	Western Caribbean & Perfect Day
MA	14-Apr-22	Bahamas & Perfect Day	14-Apr-22	5	Western Caribbean & Perfect Day
MA	18-Apr-22	Western Caribbean & Perfect Day	14-Apr-22	5	Western Caribbean & Perfect Day
MA	28-Apr-22	Bahamas & Perfect Day	14-Apr-22	5	Western Caribbean & Perfect Day

 

• Their current cruise fare paid will be price protected or reduced to the prevailing cruise fare rate for Mariner of the Seas (whichever is lower). This excludes taxes, fees, gratuities, and other non-cruise fare items.
  • If they were already paid in full and their cruise fare rate decreases, we'll provide them with a refund if there is any difference in pricing. They can expect to receive their refund to their original form of payment 45 days after we move them. Kindly note, refund times may vary depending on your financial institution.
• Plus, to sweeten the offer, they'll receive a credit to spend onboard per stateroom:
  • $50 USD for Interior, Ocean View, and Balcony staterooms | $100 USD for Suites
• And, they'll also be reimbursed for non-refundable airline charges with receipts (up to $200 USD per guest for Domestic flights or up to $400 USD per guest for International flights).
  • Please email their airline receipts and booking information to RoyalGuestRelations@rccl.com for review and reimbursement.
• Once they're moved, you will receive a new booking invoice with their new details.
• And, you'll receive protected commission.

Option 2: Rebook another Mariner of the Seas sailing

If they prefer to rebook a Mariner of the Seas sailing other than the one we're automatically moving them to - we're happy to assist you! The below sailings are their options:

 



Original Sail Date	Alternate Sail Dates
29-Oct-21	01-Oct-2021, 08-Oct-2021, 29-Oct-2021
1-Nov-21	06-Nov-2021, 20-Nov-2021, 25-Nov-2021
11-Nov-21	18-Oct-2021, 29-Oct-2021, 02-Nov-2021, 30-Nov-2021
15-Nov-21	06-Nov-2021, 20-Nov-2021, 25-Nov-2021, 04-Dec-2021, 09-Dec-2021
25-Nov-21	02-Nov-2021, 16-Nov-2021, 14-Dec-2021
29-Nov-21	06-Nov-2021, 11-Nov-2021, 20-Nov-2021, 04-Dec-2021, 09-Dec-2021, 18-Dec-2021
9-Dec-21	16-Nov-2021, 30-Nov-2021
13-Dec-21	20-Nov-2021, 25-Nov-2021, 04-Dec-2021, 18-Dec-2021, 01-Jan-2022, 06-Jan-2022
23-Dec-21	30-Nov-2021, 14-Dec-2021, 28-Dec-2021, 11-Jan-2022
27-Dec-21	30-Nov-2021, 14-Dec-2021, 28-Dec-2021, 11-Jan-2022, 24-Jan-2022
31-Dec-21	04-Dec-2021, 09-Dec-2021, 18-Dec-2021, 23-Dec-2021, 01-Jan-2022, 06-Jan-2022, 15-Jan-2022
5-Jan-22	09-Dec-2021, 18-Dec-2021, 01-Jan-2022, 06-Jan-2022, 03-Feb-2022
10-Jan-22	18-Dec-2021, 01-Jan-2022, 06-Jan-2022, 15-Jan-2022, 03-Feb-2022
20-Jan-22	11-Jan-2022, 08-Feb-2022
24-Jan-22	01-Jan-2022, 06-Jan-2022, 15-Jan-2022, 12-Feb-2022, 17-Feb-2022
29-Jan-22	01-Jan-2022, 06-Jan-2022, 15-Jan-2022, 03-Feb-2022, 12-Feb-2022, 17-Feb-2022
3-Feb-22	11-Jan-2022, 24-Jan-2022, 22-Feb-2022
7-Feb-22	15-Jan-2022, 12-Feb-2022, 17-Feb-2022
17-Feb-22	24-Jan-2022, 08-Feb-2022
21-Feb-22	01-Jan-2022, 06-Jan-2022, 15-Jan-2022, 03-Feb-2022, 12-Feb-2022, 12-Mar-2022, 17-Mar-2022
17-Mar-22	22-Mar-2022, 05-Apr-2022
21-Mar-22	12-Mar-2022, 17-Mar-2022, 31-Mar-2022, 09-Apr-2022
31-Mar-22	22-Mar-2022, 05-Apr-2022, 19-Apr-2022
4-Apr-22	12-Mar-2022, 17-Mar-2022, 26-Mar-2022, 09-Apr-2022, 14-Apr-2022, 23-Apr-2022, 02-May-2022
14-Apr-22	22-Mar-2022, 05-Apr-2022, 19-Apr-2022, 28-Apr-2022
18-Apr-22	26-Mar-2022, 31-Mar-2022, 09-Apr-2022, 23-Apr-2022, 02-May-2022
28-Apr-22	05-Apr-2022, 19-Apr-2022, 28-Apr-2022

 

• Their original stateroom category will be price protected at the original cruise fare rate, excluding taxes, fees, gratuities, and other non-cruise fare items.
  • If they were already paid in full and your cruise fare rate decreases, we'll provide them with a refund if there is any difference in pricing. They can expect to receive their refund to their original form of payment 45 days after their move is processed. Kindly note, refund times may vary depending on their financial institution.
  • We'll waive any non-refundable deposit change fees associated with the move.
• Plus, to sweeten the offer, they'll receive a credit to spend onboard per stateroom:
  • $50 USD for Interior, Ocean View, and Balcony staterooms | $100 USD for Suites
• And, they'll also be reimbursed for non-refundable airline charges with receipts (up to $200 USD per guest for Domestic flights or up to $400 USD per guest for International flights).
  • Please email their airline receipts and booking information to RoyalGuestRelations@rccl.com for review and reimbursement.
• And, you'll receive protected commission.
• Please know, holiday sailings (Christmas, New Year's, and Easter), are excluded from their options unless their original sailing was also a holiday sailing.
• Please contact us by March 29^th, 2021 to choose their sailing for this offer. If we don't hear from you, we will automatically move them to the Mariner of the Seas sail date listed in Option 1.

Option 3: Select any Royal Caribbean International sailing

If they prefer to re-book a different sailing not included in Option 1 or Option 2, we'll waive any non-refundable deposit change fees associated with the move.

• Please know, they'll be responsible for any difference in pricing for their cruise fare, taxes, fees, gratuities, and other non-cruise fare items.
  • If they were already paid in full and their cruise fare rate decreases, we'll provide them with a refund if there is any difference in pricing. They can expect to receive their refund to their original form of payment 45 days after we move them. Kindly note, refund times may vary depending on their financial institution.
• They'll be reimbursed for non-refundable airline charges with receipts (up to $200 USD per guest for Domestic flights or up to $400 USD per guest for International flights).
  • Please email their airline receipts and booking information to RoyalGuestRelations@rccl.com for review and reimbursement.
• And, your commission will be based on the revised cruise fare paid.

Option 4: If they can't find a new cruise itinerary that works for them and choose to cancel, we'll be sad to see them go.

• We'll process a full refund of any paid portion of your cruise fare to the original form(s) of payment, including any non-refundable deposit.
  • They can expect to receive their refund 45 days after they submit their refund request.
• If they used a Future Cruise Credit on this sailing, and they request a refund instead, we'll refund any NEW funds paid above the certificate amount, and we'll reinstate their original certificate.
• Lastly, you'll receive protected commission if the booking is paid in full only.

It's important to us that your clients find the best vacation option. If they know how they'd like to proceed and would like to avoid waiting on the phone, click here by March 29^th, 2021 to select which option they prefer. Otherwise, call us at 888-281-9344. Please know, hold times may be longer than usual. If we haven't heard from you by March 29^th, 2021, they'll automatically be moved to the Mariner of the Seas sailing listed under Option 1.

If you have any questions, please contact us at:

• 1 800 754 500 in Australia
• 0344 493 4005 in the U.K.
• 1 866 562 7625 in the U.S. or Canada
• All other countries, please visit http://www.royalcaribbean.com/contactus for your local Royal Caribbean International office phone number.

Thank you for understanding and support. We hope your clients find another cruise vacation with us. Whether they are celebrating a special occasion or looking to explore, relax, and recharge - we have no doubt their time with us will be nothing short of amazing. We look forward to welcoming them onboard.

Sincerely,

Royal Caribbean International

Do you know anything about the Oct. 11-15, 2021 Mariner of the Seas cruise? The roll call was minimal and not current. Do you know if this is a chartered cruise?

 

Thank you for the info!

[Ourusualbeach]

2 hours ago, ptf2009 said:

Do you know anything about the Oct. 11-15, 2021 Mariner of the Seas cruise? The roll call was minimal and not current. Do you know if this is a chartered cruise?

 

Thank you for the info!

Just a regular sailing.  many roll calls are slow to non existant