Nexus Trusted Traveler Renewal

[Ex-Airbalancer]

On 11/18/2022 at 2:28 PM, Ex-Airbalancer said:

Just got an email that my Nexus has been renewed until  2027 , did not have to do a interview 😁

New card came today in mail 

[maryann2]

On 11/18/2022 at 11:28 AM, Ex-Airbalancer said:

Just got an email that my Nexus has been renewed until  2027 , did not have to do a interview 😁

 

5 hours ago, Ex-Airbalancer said:

New card came today in mail 

Same thing for me. Received card yesterday.

Renewed without interview although had been pending "waiting for interview" for many months.

Mine renewed until 2026 which is when my passport expires.

[gnome12]

19 minutes ago, maryann2 said:

Mine renewed until 2026 which is when my passport expires.

I don't think that is the rationale; it should be 5 years from the expiry of your Nexus card; you have had all the benefits since expiry so they count that time.

[maryann2]

4 hours ago, gnome12 said:

I don't think that is the rationale; it should be 5 years from the expiry of your Nexus card; you have had all the benefits since expiry so they count that time.

You are right.

Mine expired in 2021.

[gnome12]

I just heard on the radio (Newstalk 1010 in Toronto) that they have expanded the program in place at the Lansdowne/Alexandria Bay crossing to the Peace Bridge crossing; where you can be interviewed on each side of the border in order to get fulfill the interview conditions.

[hancogran]

1 hour ago, gnome12 said:

I just heard on the radio (Newstalk 1010 in Toronto) that they have expanded the program in place at the Lansdowne/Alexandria Bay crossing to the Peace Bridge crossing; where you can be interviewed on each side of the border in order to get fulfill the interview conditions.

Thanks for posting this.. Here's the link

https://www.cp24.com/news/nexus-applicants-can-shuffle-off-to-buffalo-as-canada-u-s-expand-pilot-project-1.6177054

 

[PatandStu]

I reported on this forum about 2 months ago that DH was approved & card received. I was “conditional” and needed an interview. I scheduled an interview for late February at Champlain. 
today, I receive an email changing my status to “approved”. 
I have no idea why, but I’m happy to not have to do a one hour drive, in winter, for an interview! 
I think I’ll log back in to see if the interview was automatically cancelled, if it wasn’t, I’ll cancel it when my card arrives! 

[gnome12]

1 hour ago, PatandStu said:

I reported on this forum about 2 months ago that DH was approved & card received. I was “conditional” and needed an interview. I scheduled an interview for late February at Champlain. 
today, I receive an email changing my status to “approved”. 
I have no idea why, but I’m happy to not have to do a one hour drive, in winter, for an interview! 
I think I’ll log back in to see if the interview was automatically cancelled, if it wasn’t, I’ll cancel it when my card arrives! 

I think that they are just trying to clear the backlog, and reinterviewing people on a renewal is probably of less value than making time to interview new applicants.

[PatandStu]

In chatting with a gov’t employee (who I imagine has an idea given the dept he works in), it seems if there’s any change, the computer automatically labels you “conditional”. 
But a human reviews and if it’s a legitimate change, it can be approved. 
I changed jobs, same health-care career, different employer-same job, just different boss. 

[CDNPolar]

I so anxiously read everyone's comments saying that they were approved and have hope that my status will change from Conditionally Approved to Approved.

 

My Husband and I applied for renewal at the same time and he was approved online and I was not.  I believe my only change was a change in employment, but that put me in the category to require an interview.  I have been waiting in conditional now for over 2 years.

 

I guess that I find it odd that IF they are truly working through backlog why they are not starting with oldest cases first, but then who knows how many are prior to me?

 

 

[PatandStu]

16 hours ago, CDNPolar said:

I so anxiously read everyone's comments saying that they were approved and have hope that my status will change from Conditionally Approved to Approved.

 

My Husband and I applied for renewal at the same time and he was approved online and I was not.  I believe my only change was a change in employment, but that put me in the category to require an interview.  I have been waiting in conditional now for over 2 years.

 

I guess that I find it odd that IF they are truly working through backlog why they are not starting with oldest cases first, but then who knows how many are prior to me?

 

 

I was conditional in September while DH was approved. All this about 6 weeks after applying. I made an interview appt for Feb 25 but received my new “approved” status this week. If you’ve been conditional for 2 years, I would imagine that won’t change now. Is there anyway to phone and ask? Have you been able to secure an interview? 

[CDNPolar]

7 hours ago, PatandStu said:

I was conditional in September while DH was approved. All this about 6 weeks after applying. I made an interview appt for Feb 25 but received my new “approved” status this week. If you’ve been conditional for 2 years, I would imagine that won’t change now. Is there anyway to phone and ask? Have you been able to secure an interview? 

In a previous post, I was directed to contact a Canadian government agency that after about 6-8 weeks responded in email saying that they cannot help with Nexus.  There is not a phone number that I can find to call.  There are no appointments available as the centres are closed, except the one apparently open but that would take a full day for me to travel to and back.  Not interested in doing that.  My benefits are still there, so I will wait.  

 

What I don't understand is that if you want an in-person interview with me to renew my expired card, that has been expired for 2.5 years now, BUT you give me full benefits of the program in the meantime, what is the point of the interview now?  For 2.5 years I have been actively travelling as a "Trusted Traveler" on an expired card.  

[Josie201]

Hello all - just coming in to let you know of the "results" of our enquiries to both the US and Canadian offices regarding our inability to use the Nexus kiosk on our recent border crossings through YUL. 

 

The good news is that both Canada and the US confirmed to us that our Nexus renewal is in good standing, our cards are activated, and we are considered good to go.  The Canadian "side" did however indicate that our card would not work at the kiosk, as our previous iris scan needs to be updated with biometric data, but that we should continue to use the Nexus lane and should not encounter any pushback.  From the US side we received a lengthy written response which I will paste in here, but basically they concurred we are good to go and our "problem" is a known technical problem. 

 

We are travelling again in January so we will see how things go then.  I think we at least feel a bit more confident that we can push back a little bit if we get grief in the Nexus lane!

 

Here is the response we received from US CBP.

______

 

Thank you for contacting the CBP Traveler Communications Center.
 
We show that you have already activated your card.

Trusted Traveler cards are RFID enabled cards that are utilized primarily at the land borders.  The RFID chipped card allows traveler information to be processes faster, allowing an expedited arrival into the U.S.  The Global Entry card allows GE members to utilize SENTRI and NEXUS lanes at land border crossings entering the U.S. from Canada or Mexico.

For travel by air, the machine readable zone on your passport or permanent resident card (green card) will start the transaction at the Global Entry kiosks at airport Ports of Entry.  The GE card is not required for air travel.  The NEXUS card is required for both air and land crossings into Canada.

The issue you experienced while entering Canada is a known technical issue, and CBSA is working to resolve the issue. Please reach out to CBSA if you have additional issues using your NEXUS benefits while entering Canada.

U.S Customs and Border Protection (CBP) has performed a  review of the issue(s) that caused your difficulties while entering the United States or using the Global Entry kiosks.  Your experience was most likely caused by a misidentification against a government record or by random selection of which neither can be adjudicated by this office. We have determined that filing a redress inquiry with the Department of Homeland Security Traveler Redress Inquiry Program (DHS TRIP) would be the best course of action. 

To better serve the traveling public in redress matters, the Department of Homeland Security (DHS) has created the Traveler Redress Inquiry Program (TRIP) to serve as a single point of contact for individuals who have inquiries or seek resolution regarding difficulties they experienced during their travel.  DHS TRIP serves as a mechanism to share redress-related information, to facilitate efficient handling of redress requests, and to facilitate communication of redress results across DHS components and other Federal departments and programs, as appropriate, and to facilitate response to the redress request.  DHS TRIP may be contacted online at http://www.dhs.gov/trip or by mail at the following address:

DHS Traveler Redress Inquiry Program (TRIP)
601 South 12th Street, TSA-901
Arlington, VA 20598

We regret any inconvenience that you may have experienced.

If you need further assistance, please reply to this email and we will investigate how we may further assist you. 
 
Thank you again for contacting the CBP Traveler Communications Center.
 

 

 

 

[Fouremco]

2 hours ago, Josie201 said:

 DHS TRIP may be contacted online at http://www.dhs.gov/trip 

Thank you for a very informative post, and in particular for this TRIP link. Hopefully I'll not need to use it, but one never knows.

[bennybear]

Just wondering how long  it takes for the new card after conditional approval changes to approved?   

[hancogran]

2 hours ago, Fouremco said:

Thank you for a very informative post, and in particular for this TRIP link. Hopefully I'll not need to use it, but one never knows.

+1 .  Appreciate you posting  this info from DHS.  As Fouremco said, hopefully we'll never need the link to contact them but it's definitely great to have it...just in case.  Thanks so much.

[CaptainBazz]

2 hours ago, bennybear said:

Just wondering how long  it takes for the new card after conditional approval changes to approved?   

Mine changed to approved 3 weeks ago and my new card arrived today 😊

[bennybear]

On 12/7/2022 at 4:24 PM, CaptainBazz said:

Mine changed to approved 3 weeks ago and my new card arrived today 😊

Mine came yesterday 😎

[XLVIII]

I had applied for renewal in May, my wife in July. Both of us were given conditional approval pending an interview. Kept checking, but nothing in our area (we live in Alberta). Today we both received noticed that we have been fully approved - no interview needed. I wonder if they've just started to try and clear up the backlog by granting approvals without interviews?

[3Shelaghs]

Best $$ we’ve spent. They know exactly who you are without showing your card. Probably facial recognition at many points prior to human interaction. Love it, and don’t give a fig what they know about me….yes us Canadians are too trusting…lol

[gold1953]

My renewal has been pending for a year! It does not work in machines and a few days ago while flying home from the  US I was told by the officer that it is expired. I explained that they took my money more than a year ago but are not offering interviews.  Hope my status changes before I fly again in January!

[YVRteacher]

Is anyone having difficulty activating their new card?  When I log on to the site to activate, I get to the authenticate screen and a QR code comes up but I can’t get it to work to take a photo for face recognition.  Help!!!!!

[Ex-Airbalancer]

Both my wife and I activated our cards this morning 

No problems 

no QR code came up

[gold1953]

checked my long pending renewal a couple of days ago. I went into my details and noticed that my drivers license had expired  during this waiting for an interview period. I updated it and now just 2 days later my status has updated and my card is on the way! Expires in 2026 now as I have been waiting since 2021.

 So any one waiting should check their documents.

[CDNPolar]

1 hour ago, gold1953 said:

checked my long pending renewal a couple of days ago. I went into my details and noticed that my drivers license had expired  during this waiting for an interview period. I updated it and now just 2 days later my status has updated and my card is on the way! Expires in 2026 now as I have been waiting since 2021.

 So any one waiting should check their documents.

Thank you for this.  My DL is expired and I have just updated the information.  Let's hope that this is the missing link to my renewal!